NetSuite CRM+ Pricing, Features, Reviews & Comparison of Alternatives

NetSuite CRM+ Reviews

NetSuite CRM+

Grow Your Company with Customer-centric CRM Software in the Cloud

4.5/5 (4 reviews)
11,646     544,966

NetSuite CRM+ Category Leaders

Reviews
Integrations
Mobile
Media
Security

#19 in Sales Management

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10
6
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#25 in CRM

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47
10
6
14
17

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

NetSuite CRM+ Screenshots (3)

NetSuite CRM+ screenshotNetSuite CRM+ screenshot: Netsuite CRM imageNetSuite CRM+ screenshot: Netsuite CRM screenshot

NetSuite CRM+ Pricing

Starting from: $129.00/month

Pricing model: Subscription

Pricing available on request.

Key Features of NetSuite CRM+

  • Sales Force Automation
  • Customer Support & Service
  • Marketing Automation
  • Quote to Order Automation
  • Order Processing / Inventory / Fulfillment
  • Renewals / Upsell / Cross-sell Management
  • Commission Management
  • Quoting
  • Customer Self-Service
  • Mobile/Wireless
  • Partner Relationship Management
  • Ecommerce
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Dashboards, Analytics and Reporting
  • Integration with Microsoft Office & Outlook
  • Sales Forecasting
  • Billing and Invoicing
  • PSA: Resource Mgt, Time & Expense, Projects
  • Marketing Lead Source, ROI, Revenue by Lead Source Reporting
  • Email Marketing, Target List Segmentation and Creation
  • Web Forms
  • Customization Platform
  • Workflow Management
  • Accounting Integration

NetSuite CRM+ Overview

Unlike typical cloud CRM solutions, NetSuite CRM+ also includes order management, sales forecasting, partner management, and marketing effectiveness capabilities. Unique NetSuite capabilities allow growing companies to manage quote creation, order processing, sales forecasting, commissions, customer renewals and upselling, and multi-national sales and service and to provide sales and service reps with real-time visibility in to all past customer transactions and current order, inventory, fulfillment, service, and payment status.

NetSuite CRM+ is completely integrated with the back office—order management, fulfillment and financials—reducing manual entry and risk of error, and accelerating processes. This seamless integration ensures your business is operating on the same customer and transactional data—and gives you real-time visibility into your customer lifecycle—from lead to close to fulfillment.

NetSuite for iPhone provides salespeople, service reps and executives with on-the-go, fully optimized access to NetSuite's integrated business management software suite, including real-time dashboards and report snapshots; customer, sales and financial data; calendar management and more.

In addition to NetSuite for iPhone, NetSuite also provides complete support for Safari, the iPhone and Macintosh browser, with SuitePhone.

SuitePhone extends iPhone users' mobile productivity to provide a desktop parity experience while on the go, delivering total access to all NetSuite functionality directly from the iPhone browser. With SuitePhone, iPhone users can perform any task in NetSuite, such as managing leads, checking forecasts, generating quotes and orders, or creating expense reports.

NetSuite for iPhone and SuitePhone work with iPhone 3GS, iPhone 3G, the original iPhone, and iPod touch. NetSuite for iPhone requires iPhone OS 3.0.
www.netsuite.com

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone-iPad, iPhone, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai

Benefits

- Drive sales, service and marketing performance with real-time role based-dashboards
- Gain a true 360-degree view of all customer data and customer interactions
- Improve sales performance with accurate sales forecasts, automated commission and upsell management
- Improve collaboration with your partners with joint lead and campaign management
- Streamline order management processes with complete integration across sales and finance
- Improve customer satisfaction with complete case management and customer history
- Redirect marketing budget to higher-ROI campaigns by measuring campaign effectiveness
- Drive sales and service from anywhere with mobile access.

NetSuite CRM+ Reviews & Ratings

User ratings

(2)
(2)
(0)
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(0)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

Verified Reviewer

Accurate Budget Projects

09/11/2015

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Pros

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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A powerful tool that will increase sales and efficiancy in your business

09/02/2012

With NetSuite’s highly customizable interface, the power is in your hands to mold it to fit your company’s specific needs and purposes. The data organization is extensive yet intuitive so that every user can easily find the information they need in a centralization record location. And with the ability to custom design each user’s dashboard (homepage), you can control access and deliver customizable reports so that each user, from Sales Rep to Marketing Executive to Customer Service, can focus on the data that pertains to them. Thanks to NetSuite CRM, I have the ability to tailor reports and KPIs to provide our employees with the pertinent information they need to access real time, on the field and due to this visibility, NetSuite has proven to be the tool which has increased Sales and stimulated our business efficiency.

Source: GetApp
Helpful?   Yes   No
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Feature rich and great integration with my backoffice

30/12/2011

We have been using Netsuite CRM and eCommerce for 2 years. We have been satisfied with the functionality, integration and usability. The integration between the CRM, and eCommerce is really powerfull. We used to use 5 different applications to do what we now do with NetSuite. It is expensive but if you can afford it, the benefits outweigh the costs

Pros

Real-time, role-based dashboards,ability to integrate seamlessly with the back office. Multiple currencies, multi-location inventory, and even multiple companies are supported

Cons

not the cheapest solution out there

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Verified Reviewer

07/09/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Source: GetApp
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