NetSuite CRM Pricing, Features, Reviews & Alternatives

NetSuite CRM

Redefine Your Customer Relationships in the Cloud

3.91/5 (181 reviews)

NetSuite CRM overview

What is NetSuite CRM?

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Trusted by more than 24,000 customers worldwide, NetSuite CRM provides a seamless flow of information across the entire customer life cycle— from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

In addition to offering traditional CRM capabilities, such as sales force automation, customer service management, and marketing automation, NetSuite CRM allows growing companies to manage quote creation and delivery, order management, commissions, multi-national sales forecasting, and integrated eCommerce capabilities. Likewise, NetSuite empowers service reps with real-time visibility into all past customer transactions and current orders, inventory, fulfillment, service, and payment status.

With NetSuite CRM, you unlock the understanding of who your customers are and what they truly want to increase customer experience and satisfaction.
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Pricing

Starting from
$129/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Thai, Korean, Turkish, Chinese (Simplified) and 14 other languages, Japanese, Spanish, Danish, Chinese (Traditional), Russian, German, French, Italian, Czech, Portuguese, Dutch, Swedish, Indonesian, Finnish
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NetSuite CRM user reviews

Value for money
Features
Ease of use
Customer support
  3.5
  4.0
  3.8
  3.6
Alfredo G.

Accurate Budget Projects

Reviewed 2015-11-09
Review Source: GetApp

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Pros
The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons
Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Rating breakdown

Value for money
Ease of use
Customer support

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Timothy Y.

Versatility and functionality

Used daily for 2+ years
Reviewed 2019-07-12
Review Source: Capterra

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Pros
Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Cons
It can be very challenging to create advanced reports or searches

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Steve B.

NetSuite CRM needs improvement

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

Pros
It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Cons
Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 1/10

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Jessie M.

Managed inquires and converted leads using software

Used daily for 2+ years
Reviewed 2018-06-20
Review Source: Capterra

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Pros
This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Cons
As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeremy S.

As good a view of the customer as our team enters

Used daily for 2+ years
Reviewed 2017-12-31
Review Source: Capterra

Support can see what services is doing and vice versa. Finance can see both too.

Pros
Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

Cons
Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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NetSuite CRM pricing

Starting from
$129/month
Pricing options
Subscription
View Pricing Plans

Pricing available on request.

NetSuite CRM features

Activity Dashboard
Contact Management
Email Management
Email Marketing
Mobile Access
Reporting & Statistics
Reporting/Analytics

API (506 other apps)
Access Controls/Permissions (286 other apps)
Alerts/Notifications (406 other apps)
CRM (295 other apps)
Calendar Management (299 other apps)
Customer Database (308 other apps)
Customizable Branding (343 other apps)
Customizable Templates (300 other apps)
Data Import/Export (413 other apps)
Search/Filter (305 other apps)
Social Media Integration (299 other apps)
Surveys & Feedback (285 other apps)
Third Party Integrations (402 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for NetSuite CRM

Key features of NetSuite CRM

  • Accounting integration
  • Billing & invoicing
  • Commission management
  • Customer self-service
  • Customer support & service
  • Customization platform
  • Dashboards, analytics & reporting
  • Ecommerce
  • Email marketing, target list segmentation & creation
  • Global sales & service organizations management
  • Incentive compensation management
  • Integration with Microsoft Office & Outlook
  • Marketing automation
  • Marketing lead source/ROI/revenue by lead source
  • Multi-currency
  • Multi-language
  • Order processing/inventory/fulfillment
  • PSA: resource mgt, time & expense, projects
  • Partner relationship management
  • Quota management
  • Quoting
  • Real-time dashboards
  • Renewals/upsell/cross-sell management
  • Sales force automation
  • Sales forecasting
  • Support case tracking
  • Web forms
  • Workflow management
View All Features

Benefits

- Drives sales, service, and marketing performance with real-time role based-dashboards.
- Improves collaboration with your partners through joint lead and campaign management.
- Streamlines the entire lead-to-cash process, as well as order management processes with complete integration across sales and finance.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management, and more.
-Helps you manage global sales and services organizations.