NetSuite CRM+ Pricing, Features, Reviews & Comparison of Alternatives

NetSuite CRM+

Redefine Your Customer Relationships in the Cloud

3.9/5 (180 reviews)

NetSuite CRM+ overview

What is NetSuite CRM+?

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Trusted by more than 19,000 customers worldwide, NetSuite CRM provides a seamless flow of information across the entire customer life cycle— from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

In addition to offering traditional CRM capabilities, such as sales force automation, customer service management, and marketing automation, NetSuite CRM allows growing companies to manage quote creation and delivery, order management, commissions, multi-national sales forecasting, and integrated eCommerce capabilities. Likewise, NetSuite empowers service reps with real-time visibility into all past customer transactions and current orders, inventory, fulfillment, service, and payment status.

With NetSuite CRM, you unlock the understanding of who your customers are and what they truly want to increase customer experience and satisfaction.

Pricing

Starting from
$129/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 15 other languages, Dutch, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish
NetSuite CRM+ screenshotNetSuite SuiteSuccess Financials First Standard: CustomersNetSuite CRM+ screenshotNetSuite CRM+ screenshot

NetSuite CRM+ reviews

Value for money
Features
Ease of use
Customer support
  3.5
  4.0
  3.8
  3.6
Alfredo García

Accurate Budget Projects

Reviewed 2015-11-09
Review Source: GetApp

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Pros
The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons
Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Rating breakdown

Value for money
Ease of use
Customer support

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Steve Prodanovski

Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side

Used daily for 6-12 months
Reviewed 2019-08-01
Review Source: Capterra

Pros
As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Cons
However, the product could use a lot of love in regards to promo codes/marketing. First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign. The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Karim Sherief

NetSuite CRM+ is great for deep insight on your customers

Used weekly for 2+ years
Reviewed 2020-03-17
Review Source: GetApp

From accounting and budgeting functions, to inventory and supply management, to keeping calls, emails and conversations in on place, NetSuite CRM+ is key to any successful operation.

Pros
NetSuite CRM+ has a simple, interactive and responsive user interface right from the setup. There is a vast selection of actions available from the dashboard for an optimal customer relationship management experience.

Cons
Hefty like no other. A very expensive on-demand solution with very elaborate pro services and flexible usage. You absolutely get what you pay for with NetSuite CRM+.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Steve Burgess

NetSuite CRM needs improvement

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

Pros
It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Cons
Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 1/10

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Timothy Yaddow

Versatility and functionality

Used daily for 2+ years
Reviewed 2019-07-12
Review Source: Capterra

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Pros
Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Cons
It can be very challenging to create advanced reports or searches

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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NetSuite CRM+ pricing

Starting from
$129/month
Pricing options
Subscription
View Pricing Plans

Pricing available on request.

NetSuite CRM+ features

Activity Dashboard
Real Time Data
Reporting & Statistics

API (390 other apps)
Activity Tracking (177 other apps)
Automatic Notifications (212 other apps)
CRM Integration (142 other apps)
Calendar Management (190 other apps)
Custom Fields (154 other apps)
Customer Database (168 other apps)
Customizable Branding (217 other apps)
Customizable Reporting (175 other apps)
Customizable Templates (188 other apps)
Data Import/Export (192 other apps)
Electronic Payments (149 other apps)
Email Integration (203 other apps)
Reminders (194 other apps)
Social Media Integration (184 other apps)
Surveys & Feedback (154 other apps)
Third Party Integration (239 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for NetSuite CRM+

Key features of NetSuite CRM+

  • Accounting integration
  • Billing & invoicing
  • Commission management
  • Customer self-service
  • Customer support & service
  • Customization platform
  • Dashboards, analytics & reporting
  • Ecommerce
  • Email marketing, target list segmentation & creation
  • Global sales & service organizations management
  • Incentive compensation management
  • Integration with Microsoft Office & Outlook
  • Marketing automation
  • Marketing lead source/ROI/revenue by lead source
  • Multi-currency
  • Multi-language
  • Order processing/inventory/fulfillment
  • PSA: resource mgt, time & expense, projects
  • Partner relationship management
  • Quota management
  • Quoting
  • Real-time dashboards
  • Renewals/upsell/cross-sell management
  • Sales force automation
  • Sales forecasting
  • Support case tracking
  • Web forms
  • Workflow management
View All Features

Benefits

- Drives sales, service, and marketing performance with real-time role based-dashboards.
- Improves collaboration with your partners through joint lead and campaign management.
- Streamlines the entire lead-to-cash process, as well as order management processes with complete integration across sales and finance.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management, and more.
-Helps you manage global sales and services organizations.