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NetSuite CRM Pricing, Features, Reviews and Alternatives

NetSuite CRM product overview

Price starts from

129

Per month

What is NetSuite CRM?

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Trusted by more than 24,000 customers worldwide, NetSuite CRM provides a seamless flow of information across the entire customer life cycle— from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

Key benefits of using NetSuite CRM

- Drives sales, service, and marketing performance with real-time role based-dashboards.
- Improves collaboration with your partners through joint lead and campaign management.
- Streamlines the entire lead-to-cash process, as well as order management processes with complete integration across sales and finance.
-Elevates productivity across the organization with a 360-degree view of customers.
-Improves sales performance through forecasting, upsell and commission management, and more.
-Helps you manage global sales and services organizations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

In Person
Live Online
Documentation
Webinars
Videos

NetSuite CRM pricing information

Value for money

3.6

/5

187

Starting from

129

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NetSuite CRM features

Functionality

4.0

/5

187

Total features

50

6 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Email Marketing
Mobile Access
Customer Database
Contact Management

NetSuite CRM users reviews

Overall Rating

3.9

/5

187

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.29/10
Rating distribution

5

4

3

2

1

47

102

29

7

2

Pros
The tracking capability is fantastic and is a great to for creating transparency in terms of lead management.
It will be amazing and wonderful and the very best thing, so long as you are able to make that investment. If you can't, you aren't ready for it.
I love the ability to generate customized reports, and to keep track of promotions easily. Very helpful for getting accurate information quickly.
Cons
NetSuite Outlook Integration has been frustrating so far, working for a while then just stopping for no apparent reason.
It seems that since Oracle acquired Netsuite, they have a very rigid cost structure. We had a very disappointing initial experience because they charged us extra costs after agreement.
Setup can go wrong which leads to the entry of wrong information in the system. Sending invoices at the same time is tedious-one at a time.
Overall Rating

Has bugs for such a powerful, expensive program

Reviewed 4 months ago

Transcript

Elizabeth H.: Hi, my name is Elizabeth and I am a senior solutions consultant reviewing NetSuite today....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Accurate Budget Projects

Reviewed 7 years ago

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real...

Pros

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient...

Cons

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Versatility and functionality

Reviewed 3 years ago

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Pros

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Cons

It can be very challenging to create advanced reports or searches

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Complete CRM

Reviewed a month ago

Excellent

Pros

It is a software that adds agility to the sales routine, facilitating communication between the team and the manager with internal chat. It is a very complete CRM that allows lead distribution and lead management, a very complete pipeline, email and document management. Allows integration of the sales area with the finance area. It allows the management of the client, commissions and opportunities. It includes marketing automation and web forms with real-time data management.

Cons

Support required for deployment and third-party integration.

Vendor response

Thanks for taking the time to leave a review Ingrid! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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NetSuite CRM needs improvement

Reviewed 3 years ago
Pros

It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Cons

Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Managed inquires and converted leads using software

Reviewed 4 years ago

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Pros

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Cons

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

NetSuite CRM FAQs and common questions

Q. What type of pricing plans does NetSuite CRM offer?

NetSuite CRM has the following pricing plans:
Starting from: $129.00/month
Pricing model: Subscription


Q. Who are the typical users of NetSuite CRM?

NetSuite CRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does NetSuite CRM support?

NetSuite CRM supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Turkish


Q. Does NetSuite CRM support mobile devices?

NetSuite CRM supports the following devices:
Android, iPad, iPhone


Q. Does NetSuite CRM offer an API?

No, NetSuite CRM does not have an API available.


Q. What other apps does NetSuite CRM integrate with?

NetSuite CRM integrates with the following applications:
Microsoft Outlook, Gmail, Google Workspace, Yammer, NetSuite SuiteCommerce


Q. What level of support does NetSuite CRM offer?

NetSuite CRM offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

Common NetSuite CRM comparisons

NetSuite CRM logo
Salesforce Sales Cloud logo
NetSuite CRMvsSalesforce Sales Cloud
NetSuite CRM logo
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NetSuite CRMvsCopper

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