NetSuite CRM+ vs EpicCare Comparison

Overview

NetSuite CRM software is the only cloud solution that gives you a true 360 degree view of your customers. Close more deals...

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$129.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

43

100

28

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

118

74

20

5

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The access to the cloud and the flexibility of the work represented a great advantage, as well as the vision of the client and the transparency of the processes.
Felt it had some features that were good. Liked integration with Wealth Engine.
Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side.

Pros

I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.
Epic is by far the best EMR out there, but really that is not saying much. It does have some great functionality, and is user friendly after awhile.
There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.

Cons

I think we struggle with this software not because it is a bad product, but because we do not know the product well enough.
NetSuite Outlook Integration has been frustrating so far, working for a while then just stopping for no apparent reason.
It seems that since Oracle acquired Netsuite, they have a very rigid cost structure. We had a very disappointing initial experience because they charged us extra costs after agreement.

Cons

It can be difficult to change an order and often I will need to cancel an order and replace it. It's difficult to view scanned media as it will close when you try to compare it to charted data.
This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").
Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features54
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Assignment Management
  • Automated Billing
  • Automated Scheduling
  • Billing & Invoicing
  • Call Center Management
  • Campaign Management
  • Case Management
  • Categorization
  • Charting
  • Claims Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Compensation Management
  • Compliance Management
  • Contact Management
  • Document Management
  • ERP Integration
  • Electronic Payments
  • Email Marketing Management
  • Estimating
  • Financial Analysis
  • Financial Management
  • Forecasting
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Management
  • Lead Scoring
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Opportunity Management
  • Order Management
  • Order Processing
  • Partner Portal
  • Payroll Integration
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Project Management
  • Quota Management
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Recruitment Management
  • Referral Tracking
  • Reporting & Statistics
  • Resource Management
  • SOAP notes
  • Sales Forecasting
  • Sales Orders
  • Self Service Portal
  • Status Tracking
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Territory Management
  • Time & Expense Tracking
  • User Management
  • Web Forms
  • Workflow Management
  • eCommerce Integration
  • eCommerce Management
  • Total features24
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Assignment Management
  • Automated Billing
  • Automated Scheduling
  • Billing & Invoicing
  • Call Center Management
  • Campaign Management
  • Case Management
  • Categorization
  • Charting
  • Claims Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Compensation Management
  • Compliance Management
  • Contact Management
  • Document Management
  • ERP Integration
  • Electronic Payments
  • Email Marketing Management
  • Estimating
  • Financial Analysis
  • Financial Management
  • Forecasting
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Management
  • Lead Scoring
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Opportunity Management
  • Order Management
  • Order Processing
  • Partner Portal
  • Payroll Integration
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Project Management
  • Quota Management
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Recruitment Management
  • Referral Tracking
  • Reporting & Statistics
  • Resource Management
  • SOAP notes
  • Sales Forecasting
  • Sales Orders
  • Self Service Portal
  • Status Tracking
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Territory Management
  • Time & Expense Tracking
  • User Management
  • Web Forms
  • Workflow Management
  • eCommerce Integration
  • eCommerce Management

Integrations

  • Total integrations38
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

NetSuite CRM+ vs. EpicCare

See how NetSuite CRM+ and EpicCare stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.