NetSuite CRM+ vs Vivocha Comparison

Overview

NetSuite CRM software is the only cloud solution that gives you a true 360 degree view of your customers. Close more deals...

Vivocha is Next Generation Customer Interaction Platform that enables businesses to seamlessly communicate with prospects...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$129.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$52.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

43

100

28

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.5

(2)

5

4

3

2

1

1

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The access to the cloud and the flexibility of the work represented a great advantage, as well as the vision of the client and the transparency of the processes.
Felt it had some features that were good. Liked integration with Wealth Engine.
Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side.

Pros

Cons

I think we struggle with this software not because it is a bad product, but because we do not know the product well enough.
NetSuite Outlook Integration has been frustrating so far, working for a while then just stopping for no apparent reason.
It seems that since Oracle acquired Netsuite, they have a very rigid cost structure. We had a very disappointing initial experience because they charged us extra costs after agreement.

Cons

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features54
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Behavior Tracking
  • Billing & Invoicing
  • Call Center Management
  • Call Recording
  • Callback Scheduling
  • Campaign Management
  • Case Management
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commission Management
  • Communication Management
  • Compensation Management
  • Contact Management
  • Conversion Rate Optimization
  • Custom Forms
  • Customer History
  • Document Management
  • ERP Integration
  • Email Marketing Management
  • Estimating
  • Event Triggered Actions
  • File Transfer
  • Forecasting
  • Geolocation
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Management
  • Lead Scoring
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Opportunity Management
  • Order Management
  • Order Processing
  • Payroll Integration
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Project Management
  • Quota Management
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Resource Management
  • Sales Forecasting
  • Sales Orders
  • Status Tracking
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Territory Management
  • Time & Expense Tracking
  • Two-Way Audio & Video
  • Video Support
  • Web Forms
  • Workflow Management
  • eCommerce Integration
  • eCommerce Management
  • Total features24
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Behavior Tracking
  • Billing & Invoicing
  • Call Center Management
  • Call Recording
  • Callback Scheduling
  • Campaign Management
  • Case Management
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commission Management
  • Communication Management
  • Compensation Management
  • Contact Management
  • Conversion Rate Optimization
  • Custom Forms
  • Customer History
  • Document Management
  • ERP Integration
  • Email Marketing Management
  • Estimating
  • Event Triggered Actions
  • File Transfer
  • Forecasting
  • Geolocation
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Management
  • Lead Scoring
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Opportunity Management
  • Order Management
  • Order Processing
  • Payroll Integration
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Project Management
  • Quota Management
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Resource Management
  • Sales Forecasting
  • Sales Orders
  • Status Tracking
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Territory Management
  • Time & Expense Tracking
  • Two-Way Audio & Video
  • Video Support
  • Web Forms
  • Workflow Management
  • eCommerce Integration
  • eCommerce Management

Integrations

  • Total integrations37
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations15
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

NetSuite CRM+ vs. Vivocha

See how NetSuite CRM+ and Vivocha stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.