NetSuite CRM+ Reviews

Pros
The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons
Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Rating breakdown

Pros
We like that this CRM system contains modules for sales management, marketing management, after-sales service, SuiteFlex package for quickly setting up the system to our requirements, and much more. Especially, we like that this system has the industry-leading capability and forecasting functionality. What’s more, we like that this system provides us with the unique functionality which we can hardly have a deal with in other solutions. NetSuite CRM is the first solution with such a divergent set of functions in our company. But, even though we were to perform a range of improvements, we believe these actions only made us become better. So, all for the best, and NetSuite CRM has played definitely not the last role in this modernization process.

Cons
We would definitely consider NetSuite CRM our best solution, especially from all of those solutions with which we were already working, if there wasn’t a slight problem. On the one hand, there is nothing wrong that this solution is performed only in the cloud-form. For thousands of applications, it is even an advantage that they cannot be installed on PCs because this saves storage place. But in our case, we have many customers who don’t have constant access to the great Internet, so their work with this solution is a bit more complicated, that it could be.

Rating breakdown

Likelihood to recommend: 8/10

Pros
This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Cons
As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is an all-in-one tool that I used as both a project manager and as the marketing coordinator after a lateral promotion. For project management, it was ideal. As there were several teams located around the globe, we were able to store documents and statistics related to the project for easy project handover and to support our teammates when needed. As marketing coordinator, I was able to send out mass email campaigns to our clients and leads, specifying the list or client type/industry as desired. It was convenient to do this through one system without having to use a free email campaign service that would have a footnote at the bottom of the email indicating we used it. Finally, I helped code customer satisfaction surveys to track our performance on a project-by-project basis. The surveying was also used to understand the needs of our clients in order to grow the business in the right direction. It doesn't log out too fast after one is inactive, allowing you to work on other items and then turn back to the system to update it.

Cons
It can be particularly complex for users who aren't tech-savvy, and it's important the system administrator have experience in html/html5 coding. It can be difficult for users to manage their own dashboard and navigate the interface, but so long as they have contact with the administrator who can help onsite or remotely, it's fine. It does have an intimidating look to it, being that it can do so much. Its also not the prettiest interface I've ever encountered, which isn't really important, but the semiotics of it can turn someone off.

Rating breakdown

Likelihood to recommend: 6/10

Pros
UI Workflows Customization Easy to navigate Detailed and robust

Cons
Expensive Poor account management Poor customer service

Rating breakdown

Likelihood to recommend: 6/10

Pros
We inherited NetSuite throughout our organization. NetSuite is our system of record for accounting purposes, our order management system, our hub for fulfillment, our CRM-SFA system for our direct sales staff, and the place where we create, edit, and control our products and services that we sell. NetSuite seems to addresses many business problems; without it, we would have a very hard time running our business. NetSuite does a great job of taking a prospect to a customer and then housing all data that comes from that relationship.

Cons
A few of the issues that we have found have been under documentation. It is lacking just a bit especially within the development areas. Releases are done twice annually, there are many small bugs in the system that don't get fixed for years. The mobile apps for iPhone/Android are very poor and very limiting. Customization requires a significant amount of time and financial investment. The learning curve is pretty steep. You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

Rating breakdown

Pros
Initial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.

Cons
Ease of customization and relative complexity of permissions can lead to users having more power than they should and accidentally or purposefully creating or changing forms and database components. Additionally pro services can be less than knowledgeable and may lead users down canned or bad practices.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Netsuite is a great product compared to a lot of ERP / CRM systems out there. Just the look and ease of use are very apparent. Most ERP systems look like an old access database program that looks a bit scary to the end user. Netsuite has also added several data centers to guarantee uptime. Netsuite is very customizable and your own company processes can be integrated into the system. They have a great API and integration capable system.

Cons
It is a very expensive system. That being said, you get what you pay for. The 24 hour support is based out of the Philippines last I heard and I have many people at my company cannot understand the support staff over the phone at all.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

Cons
Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Although a very comprehensive solution, NetSuite was actually fairly easy to implement. I believe we actually "broke the record" on the fastest conversion process from QuickBooks to NetSuite. Their implementation team was outstanding.

Cons
The supply chain portion of the product is not as strong as the CRM or Finance areas. There is one key report which I would have expected which does not exist, causing me to spend effort to bridge two reports together manually by transferring numbers. Additionally, compared to all the other teams within NetSuite I encountered, I was least impressed with the Education. They only took the time to instruct on very generic areas of the product and made no effort to understand even the basic changes we had made during implementation.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Cloud based. Allows team to work from anywhere. Great integration with e-commerce Streamlined/Time Saver

Cons
Cost - annual increases will eventually outpace growth Inflexible - some functionality that should be included is not available.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Everything in one place, great list-based format, does amazing things- everything really. My favorite feature is the reporting and saved searches. Once you know how to do them, you can get literally any information about your company in a few clicks.

Cons
Development of the product is very, very expensive. It will do everything you need, for a price. A very high price.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Does it's job and does it well. Netsuite holds its place as an industry leader in CRM for a reason. Multifunctional and compatible with a host of different platforms. I have worked in a wide range of call center environments, all of which have made full use of the Netsuite platform.

Cons
Individual license costs can get expensive. Although well worth the cost you will want to make sure you have a way to manage your end user licenses.

Rating breakdown

Pros
The ability to quickly and easily integrate a payment system, with accounting, as well as the features included from a CRM. This means you get the ability to use quotes, reports, payments, documents, and all the fields (custom or standard). Recently acquired by Oracle which gives Netsuite a greater pool of resources.

Cons
The UI is a bit dated and can be difficult to manage. The system release updates are also constant and sometimes requires assistance from the support teams to allow these upgrades. The oracle support network is vast with the new Oracle take over, which can cause a bit of headache when working with their support teams.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Cloud-based and SaaS capable for subscription based businesses. Nice reporting tools and live data for all company users.

Cons
Importing of new records tedious, lack of duplication detects (one character off and you have a new record). Creating search reports not user friendly and limited.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Incredibly versatile and robust.

Cons
Difficult to use, obtuse interface. Nothing works out-of-the-box, and requires extensive development to add functionality. Requires lots of costly add-on modules to gain functionality we believed was included in the core package. Slow.

Rating breakdown

Likelihood to recommend: 1/10

Pros
NetSuite is at the core of our customer relationship management, it supports our sales force and marketing, as well as customer support and order management. It is easily integrated with the core financial solution. NetSuite's flexibility and thoroughness are evident from the very start. The first thing I look at was the dashboard. NetSuite offers several pre-configured but customizable screen layouts designed for specific company roles. Employees can customize their dashboards. These are real-time dashboards that report and analyze the data in the system, helping company managers monitor, performance.

Cons
With NetSuite you cannot purchase individual modules.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like the visibility and the easily accessible information that NetSuite provides. If a customer calls with an inquiry and can provide only a few details, NetSuite offers so many tools that you can quickly take that piece of the puzzle and see the big picture.

Cons
What I like least is the character limit for inputting serial numbers. Generally, we can only load 60-70 serial numbers at a time. Also, the amount time it takes for NetSuite to run the scripts and load the serial numbers is frustrating. If we are needing to fulfill or receive 1000+ serial numbers, it takes 10-15 minutes.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to do consolidated financial statements. Also very easy to slice and dice your financial information.

Cons
Project costing reports are not accurate.

Rating breakdown

Likelihood to recommend: 4/10

Pros
They're customer support is superb! They all are knowledgeable and will help to the best of their skills. Also, it has a very detailed auto reports which is nice.

Cons
The interface is a bit difficult to understand and get used to but once you get the hang of it, things get easy.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easily share information between departments and easily access inventory. The range of information it can easily provide is impressive.

Cons
my biggest complaint is that when checking multiple choice boxes you can't check the first and last with shift key and fill in all checks in range

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like Netsuite's consolidation features. It is so easy to slice and dice our financial statement by selecting various drop downs.

Cons
Project costing report that are out of the box. They do not seem to be accurate when using the revenue recognition module.

Rating breakdown

Likelihood to recommend: 8/10

Pros
NetSuite CRM provides organized and customizable dashboards for each client, or for the prospective client, that giving a high-level view of the health of the association. We use NetSuite mainly for managing and reporting on leads, prospects, and customers through the lifecycle. Also, use it for purchase orders and sales transactions as well as pipeline tracking and forecasting. We input data to this tool and it's very detailed and organized. Once we create accounts of our customers, there's a lot of things we could do with this tool.

Cons
Not many third-party software providers integrate well with NetSuite. Also, I personally found it hard to use at first, but have grown to like the customization and workflow capabilities.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use and accessible anywhere by this tool. Check and access company stats and consumers info through this system easily using any internet connected device.

Cons
Slowness and latency sometime other than that all good

Rating breakdown

Likelihood to recommend: 10/10

Pros
I liked the way you could move from module to module and find the information I was looking for with ease.

Cons
However reporting was difficult and often I could not get all the information I needed in one place.

Rating breakdown

Likelihood to recommend: 6/10