NetSuite CRM+ Reviews

NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

3.9/5 (170 reviews)

Alfredo García

Accurate Budget Projects

Reviewed 2015-11-09
Review Source: GetApp

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen. The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Nancy Fane

The system with showy talents

Used daily for 1-2 years
Reviewed 2019-01-18
Review Source: GetApp

We like that this CRM system contains modules for sales management, marketing management, after-sales service, SuiteFlex package for quickly setting up the system to our requirements, and much more. Especially, we like that this system has the industry-leading capability and forecasting functionality. What’s more, we like that this system provides us with the unique functionality which we can hardly have a deal with in other solutions. NetSuite CRM is the first solution with such a divergent set of functions in our company. But, even though we were to perform a range of improvements, we believe these actions only made us become better. So, all for the best, and NetSuite CRM has played definitely not the last role in this modernization process.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Jessie Mira

Managed inquires and converted leads using software

Used daily for 2+ years
Reviewed 2018-06-20
Review Source: Capterra

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries. This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Jennifer Kelusky

Highly Complex, Best for Large and Decentralized Businesses

Reviewed 2014-05-15
Review Source: Software Advice

It is an all-in-one tool that I used as both a project manager and as the marketing coordinator after a lateral promotion. For project management, it was ideal. As there were several teams located around the globe, we were able to store documents and statistics related to the project for easy project handover and to support our teammates when needed. As marketing coordinator, I was able to send out mass email campaigns to our clients and leads, specifying the list or client type/industry as desired. It was convenient to do this through one system without having to use a free email campaign service that would have a footnote at the bottom of the email indicating we used it. Finally, I helped code customer satisfaction surveys to track our performance on a project-by-project basis. The surveying was also used to understand the needs of our clients in order to grow the business in the right direction. It doesn't log out too fast after one is inactive, allowing you to work on other items and then turn back to the system to update it.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Adam Alalouf

NetSuite has great system but is expensive and locked down by bureaucracy

Used daily for 2+ years
Reviewed 2017-02-10
Review Source: Software Advice

The system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen. Price-wise, the system is very expensive, and other systems will deliver the same functionality for less. Also, their organizational structure makes it very difficult to get answers to questions. We've had consultants assigned to our account leave NetSuite and we went three months before they were replaced, during implementation! Not acceptable. We also have had a very hard time getting issues and concerns addressed by a sales manager, and there is no visibility into escalation structure, meaning we could not get a hold of a supervisor. Overall, NetSuite is going through some growing pains and has a lot of customer service issues to address in order to remain viable. UI Workflows Customization Easy to navigate Detailed and robust

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Vince Profaca

Oracle NetSuite Review

Used weekly for 2+ years
Reviewed 2017-10-12
Review Source: Capterra

We inherited NetSuite throughout our organization. NetSuite is our system of record for accounting purposes, our order management system, our hub for fulfillment, our CRM-SFA system for our direct sales staff, and the place where we create, edit, and control our products and services that we sell. NetSuite seems to addresses many business problems; without it, we would have a very hard time running our business. NetSuite does a great job of taking a prospect to a customer and then housing all data that comes from that relationship.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Camden Harrison

Ex-Consultant and Current Admin

Reviewed 2015-04-21
Review Source: Software Advice

Initial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Paul Whiting

Netsuite Review

Used daily for 2+ years
Reviewed 2017-09-12
Review Source: Software Advice

I do enjoy Netsuite but you have to be ready for the cost.Netsuite is a great product compared to a lot of ERP / CRM systems out there. Just the look and ease of use are very apparent. Most ERP systems look like an old access database program that looks a bit scary to the end user. Netsuite has also added several data centers to guarantee uptime. Netsuite is very customizable and your own company processes can be integrated into the system. They have a great API and integration capable system.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Jeremy Stephens

As good a view of the customer as our team enters

Used daily for 2+ years
Reviewed 2017-12-31
Review Source: Capterra

Support can see what services is doing and vice versa. Finance can see both too.Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Jeff Lake

NetSuite review

Reviewed 2015-04-25
Review Source: Software Advice

Although a very comprehensive solution, NetSuite was actually fairly easy to implement. I believe we actually "broke the record" on the fastest conversion process from QuickBooks to NetSuite. Their implementation team was outstanding.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Jeffrey Knapton

Fantastic ERP system

Used daily for 2+ years
Reviewed 2017-06-07
Review Source: Software Advice

Netsuite has streamlined the accounting cycle so much that month end closing, that used to take a week, now takes a matter of minutes. Integration to our e-commerce platforms has enabled our shipping department to ship more orders in less time. Ability to import an "order file" allows us to automatically fulfill customer orders, that used to take 4-8 hours, in minutes. Netsuite has been a huge timesaver for our business.Cloud based. Allows team to work from anywhere. Great integration with e-commerce Streamlined/Time Saver

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Wendy Johnson

Better for a large company

Used daily for less than 6 months
Reviewed 2016-11-11
Review Source: Software Advice

This product is really not appropriate for a smaller company. It's very expensive and needs a huge amount of expensive development work to really function for each business need. It does basically everything and it is a good tool for growth. You just need to be able to put the money into it to achieve your unique business functions. There are much less expensive solutions that are easier and more "out of the box" that simply require you to be in multiple solutions. This product is like a HUGE shallow lake, vast and broad in what it can do, but not very deep unless you bring in the heavy equipment to dig it out to your own specifications. If our company was larger and had the money, I would love NetSuite. Actually, I still do- we just weren't and aren't ready for it. Everything in one place, great list-based format, does amazing things- everything really. My favorite feature is the reporting and saved searches. Once you know how to do them, you can get literally any information about your company in a few clicks.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Brian Knox

Excellent and Robust CRM

Used daily for 2+ years
Reviewed 2018-02-27
Review Source: Capterra

Does it's job and does it well. Netsuite holds its place as an industry leader in CRM for a reason. Multifunctional and compatible with a host of different platforms. I have worked in a wide range of call center environments, all of which have made full use of the Netsuite platform.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Andrew Mata-Leclerc

Netsuite is a all in-one ERP/CRM that has a wonderful market place for 3rd party apps

Used weekly for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

The ability to manage account/financials as well as CRM data, in one convenient location. It also has lots of applications developed to integrate other app data.The ability to quickly and easily integrate a payment system, with accounting, as well as the features included from a CRM. This means you get the ability to use quotes, reports, payments, documents, and all the fields (custom or standard). Recently acquired by Oracle which gives Netsuite a greater pool of resources.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Pete Pietro

NetSuite is a decent CRM however it is not as user friendly as it should be.

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: Capterra

Enables all employees to access client data in real time. Good reporting tools and ability to automated email alerts on critical KPI's.Cloud-based and SaaS capable for subscription based businesses. Nice reporting tools and live data for all company users.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Michael Tchudi

The hidden costs add up

Used daily for less than 6 months
Reviewed 2016-11-14
Review Source: Software Advice

NetSuite is a very robust platform, and we have been able to consolidate virtually all of our business processes into a single system. However, the development costs associated with NetSuite are very high. We have discovered that most functionality requires a combination of add-on modules and custom software development, and our spending in NetSuite has been several times greater than anticipated. NetSuite is also not very user friendly, so we rely on extensive (and costly) support packages to get our questions answered. I've found that NetSuite is not very motivated to help their customers succeed unless there is a massive budget behind it. They want multi-million dollar contracts, so our small company does not get much attention.Incredibly versatile and robust.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Crystal Bruster

NetSuite CRM+ - Love the Dashboard

Reviewed 2015-04-23
Review Source: Software Advice

NetSuite is at the core of our customer relationship management, it supports our sales force and marketing, as well as customer support and order management. It is easily integrated with the core financial solution. NetSuite's flexibility and thoroughness are evident from the very start. The first thing I look at was the dashboard. NetSuite offers several pre-configured but customizable screen layouts designed for specific company roles. Employees can customize their dashboards. These are real-time dashboards that report and analyze the data in the system, helping company managers monitor, performance.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Garrett Hartig

Love Netsuite!

Reviewed 2015-05-07
Review Source: Software Advice

I like the visibility and the easily accessible information that NetSuite provides. If a customer calls with an inquiry and can provide only a few details, NetSuite offers so many tools that you can quickly take that piece of the puzzle and see the big picture.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Brenda Miller

Netsuite Review

Used daily for 1-2 years
Reviewed 2017-04-14
Review Source: Software Advice

Because we use the revenue recognition module, the standard project costing reports are not accurate. It adds the deferred revenue reclassification entries made to the balance sheet account, unbilled receivables, as a cost when looking at the costs on the standard project costing reports. Entries posting to a balance sheet account are NOT costs. Supposedly, this is to be fixed in the first version update of 2017. I sure hope so!Very easy to do consolidated financial statements. Also very easy to slice and dice your financial information.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Alvin Panghulan

NetSuite Works!

Used daily for 2+ years
Reviewed 2018-10-04
Review Source: Software Advice

NetSuite absolutely works for us.They're customer support is superb! They all are knowledgeable and will help to the best of their skills. Also, it has a very detailed auto reports which is nice.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Jim Brunner

This has just the right amont of information and very easyto access information between departments

Used daily for 2+ years
Reviewed 2018-07-24
Review Source: Software Advice

Easily share information between departments and easily access inventory. The range of information it can easily provide is impressive.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Brenda Miller

Netsuite

Used daily for 2+ years
Reviewed 2018-11-13
Review Source: Software Advice

I like Netsuite's consolidation features. It is so easy to slice and dice our financial statement by selecting various drop downs.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Russell Woodrow

NetSuite really can do everything

Used weekly for 1-2 years
Reviewed 2018-04-19
Review Source: GetApp

NetSuite CRM provides organized and customizable dashboards for each client, or for the prospective client, that giving a high-level view of the health of the association. We use NetSuite mainly for managing and reporting on leads, prospects, and customers through the lifecycle. Also, use it for purchase orders and sales transactions as well as pipeline tracking and forecasting. We input data to this tool and it's very detailed and organized. Once we create accounts of our customers, there's a lot of things we could do with this tool.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Anonymous

Easy to use and accessible anywhere

Used daily for 2+ years
Reviewed 2018-08-17
Review Source: Capterra

Easy to use and accessible anywhere by this tool. Check and access company stats and consumers info through this system easily using any internet connected device.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM

Laura Sutton

Relatively seamless between modules

Used daily for 2+ years
Reviewed 2018-08-21
Review Source: Software Advice

I liked the way you could move from module to module and find the information I was looking for with ease.

Read the full review


NetSuite CRM+

Grow Your Company in the Cloud with NetSuite CRM