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NetSuite CRM Reviews

Reviews summary

Pros

The access to the cloud and the flexibility of the work represented a great advantage, as well as the vision of the client and the transparency of the processes.

Jose V.

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Felt it had some features that were good. Liked integration with Wealth Engine.

Pete H.

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It is a comprehensive tool that all provides users and admins great flexibility to automate tasks and workflows related to financial management.

Bob L.

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Cons

NetSuite Outlook Integration has been frustrating so far, working for a while then just stopping for no apparent reason.

Jackie L.

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It seems that since Oracle acquired Netsuite, they have a very rigid cost structure. We had a very disappointing initial experience because they charged us extra costs after agreement.

Mariano P.

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With this you just have to worry about the process, to make this happen.

Alfredo G.

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Overall rating

5

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1

44

100

28

7

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80%
positive reviews
91%
would recommend this app

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181 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Customer support

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Accurate Budget Projects

Reviewed 5 years ago

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real...

Pros

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient...

Cons

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Versatility and functionality

Reviewed 2 years ago

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Pros

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Cons

It can be very challenging to create advanced reports or searches

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend1/10

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NetSuite CRM needs improvement

Reviewed a year ago
Pros

It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Cons

Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Managed inquires and converted leads using software

Reviewed 3 years ago

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Pros

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Cons

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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As good a view of the customer as our team enters

Reviewed 3 years ago

Support can see what services is doing and vice versa. Finance can see both too.

Pros

Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

Cons

Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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A lot of features but confusing

Reviewed 2 years ago
Pros

A lot of features, great training program

Cons

Confusing on how to enter donors, sync the bank account and kids we help.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ex-Consultant and Current Admin

Reviewed 6 years ago
Pros

Initial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.

Cons

Ease of customization and relative complexity of permissions can lead to users having more power than they should and accidentally or purposefully creating or changing forms and database components. Additionally pro services can be less than knowledgeable and may lead users down canned or bad practices.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Too Confusing and not Enough Help to Learn

Reviewed 2 years ago

This was a poweful CRM to use. It kept records of calls, emails, conversations organized very easily and really helped my company to increase the efficiency of our customer outreach.

Pros

What I loved about Netsuite is that it is completely malleable to your business and almost any possible use you could need it for. CRM, check. Customer database, check. If memory serves me correctly you can even potentially run your payroll and company accounting through it. It is a truly powerful software if used correctly and maximized.

Cons

It is WAY TOO CONFUSING to use for someone who does not have previous experience using it. When my company had NetSuite I literally had to be on the phone with a support rep or my account manager to train my team on how to use it. This is probably due to it's immense power, but still. It's also super expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Extensive CRM

Reviewed 5 months ago
Pros

You can literally do everything from marketing, to customer service, to sales in one program.

Cons

This CRM can be overwhelming to new or small businesses that are not familiar with automated workflows or site integration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Netsuite is a powerful CRM for those that are sick of their other CRM's

Reviewed 3 years ago

Benefits are that you can load massive amounts of data and search it well, However I do see limited functionality when it comes to sending certain data packets and commands out to other UI's there seem to be more "workarounds" than solutions in my experience.

Pros

I like that it is very customizable and that it is relatively easy to pick up and get going!

Cons

Some of the menu options are somewhat limited and require validation that is useless in my opinion. However, I think this is most likely an issue with setup and is dependent on the business model.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side

Reviewed 2 years ago
Pros

As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Cons

However, the product could use a lot of love in regards to promo codes/marketing. First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would...

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Highly Complex, Best for Large and Decentralized Businesses

Reviewed 7 years ago
Pros

It is an all-in-one tool that I used as both a project manager and as the marketing coordinator after a lateral promotion. For project management, it was ideal. As there were several teams located around the globe, we were able to store documents and statistics related to the project for easy project handover and to support our teammates when needed. As marketing coordinator, I was able to send out...

Cons

It can be particularly complex for users who aren't tech-savvy, and it's important the system administrator have experience in html/html5 coding. It can be difficult for users to manage their own dashboard and navigate the interface, but so long as they have contact with the administrator who can help onsite or remotely, it's fine. It does have an intimidating look to it, being that it can do so much. Its also not the prettiest interface I've ever encountered, which isn't really important, but the semiotics of it can turn someone off.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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NetSuite has great system but is expensive and locked down by bureaucracy

Reviewed 4 years ago

The system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen. Price-wise, the system is very expensive, and other systems will deliver the same functionality...

Pros

UI Workflows Customization Easy to navigate Detailed and robust

Cons

Expensive Poor account management Poor customer service

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good overall system

Reviewed 2 years ago

We use NetSuite CRM+ for accounting functions and budgeting. The budget module is primitive though. The accounting system especially inventory module is good.

Pros

Ease of use. It's very intuitive so a new learner can grasp the functions quite fast.

Cons

A number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours. This affect multiple companies that are hosted on that server.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Oracle NetSuite Review

Reviewed 4 years ago
Pros

We inherited NetSuite throughout our organization. NetSuite is our system of record for accounting purposes, our order management system, our hub for fulfillment, our CRM-SFA system for our direct sales staff, and the place where we create, edit, and control our products and services that we sell. NetSuite seems to addresses many business problems; without it, we would have a very hard time running our business. NetSuite does a great job of taking a prospect to a customer and then housing all data that comes from that relationship.

Cons

A few of the issues that we have found have been under documentation. It is lacking just a bit especially within the development areas. Releases are done twice annually, there are many small bugs in the system that don't get fixed for years. The mobile apps for iPhone/Android are very poor and very limiting. Customization requires a significant amount of time and financial investment. The learning curve is pretty steep. You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Netsuite Review

Reviewed 4 years ago

I do enjoy Netsuite but you have to be ready for the cost.

Pros

Netsuite is a great product compared to a lot of ERP / CRM systems out there. Just the look and ease of use are very apparent. Most ERP systems look like an old access database program that looks a bit scary to the end user. Netsuite has also added several data centers to guarantee uptime. Netsuite is very customizable and your own company processes can be integrated into the system. They have a great API and integration capable system.

Cons

It is a very expensive system. That being said, you get what you pay for. The 24 hour support is based out of the Philippines last I heard and I have many people at my company cannot understand the support staff over the phone at all.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NetSuite review

Reviewed 6 years ago
Pros

Although a very comprehensive solution, NetSuite was actually fairly easy to implement. I believe we actually "broke the record" on the fastest conversion process from QuickBooks to NetSuite. Their implementation team was outstanding.

Cons

The supply chain portion of the product is not as strong as the CRM or Finance areas. There is one key report which I would have expected which does not exist, causing me to spend effort to bridge two reports together manually by transferring numbers. Additionally, compared to all the other teams within NetSuite I encountered, I was least impressed with the Education. They only took the time to instruct on very generic areas of the product and made no effort to understand even the basic changes we had made during implementation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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NetSuite day to day

Reviewed 2 years ago

It's an awesome product, though does require a solid understanding of business requirements and experienced team to implement. They could use better documentation of certain process and modules, especially how they can sometimes interfer with each other.

Pros

It is a comprehensive tool that all provides users and admins great flexibility to automate tasks and workflows related to financial management

Cons

In trying to do everything for everyone, it can introduce extra complexities and inter-product conflicts that require work arounds.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fantastic ERP system

Reviewed 4 years ago

Netsuite has streamlined the accounting cycle so much that month end closing, that used to take a week, now takes a matter of minutes. Integration to our e-commerce platforms has enabled our shipping department to ship more orders in less time. Ability to import an "order file" allows us to automatically fulfill customer orders, that used to take 4-8 hours, in minutes. Netsuite has been a huge timesaver for our business.

Pros

Cloud based. Allows team to work from anywhere. Great integration with e-commerce Streamlined/Time Saver

Cons

Cost - annual increases will eventually outpace growth Inflexible - some functionality that should be included is not available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Better for a large company

Reviewed 4 years ago

This product is really not appropriate for a smaller company. It's very expensive and needs a huge amount of expensive development work to really function for each business need. It does basically everything and it is a good tool for growth. You just need to be able to put the money into it to achieve your unique business functions. There are much less expensive solutions that are easier and more "out of the box" that simply require you to be in multiple solutions. This product is like a HUGE shallow lake, vast and broad in what it can do, but not very deep unless you bring in the heavy equipment to dig it out to your own specifications. If our company was larger and had the money, I would love NetSuite. Actually, I still do- we just weren't and aren't ready for it.

Pros

Everything in one place, great list-based format, does amazing things- everything really. My favorite feature is the reporting and saved searches. Once you know how to do them, you can get literally any information about your company in a few clicks.

Cons

Development of the product is very, very expensive. It will do everything you need, for a price. A very high price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent and Robust CRM

Reviewed 3 years ago
Pros

Does it's job and does it well. Netsuite holds its place as an industry leader in CRM for a reason. Multifunctional and compatible with a host of different platforms. I have worked in a wide range of call center environments, all of which have made full use of the Netsuite platform.

Cons

Individual license costs can get expensive. Although well worth the cost you will want to make sure you have a way to manage your end user licenses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Netsuite is a all in-one ERP/CRM that has a wonderful market place for 3rd party apps

Reviewed 3 years ago

The ability to manage account/financials as well as CRM data, in one convenient location. It also has lots of applications developed to integrate other app data.

Pros

The ability to quickly and easily integrate a payment system, with accounting, as well as the features included from a CRM. This means you get the ability to use quotes, reports, payments, documents, and all the fields (custom or standard). Recently acquired by Oracle which gives Netsuite a greater pool of resources.

Cons

The UI is a bit dated and can be difficult to manage. The system release updates are also constant and sometimes requires assistance from the support teams to allow these upgrades. The oracle support network is vast with the new Oracle take over, which can cause a bit of headache when working with their support teams.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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NetSuite is a decent CRM however it is not as user friendly as it should be.

Reviewed 3 years ago

Enables all employees to access client data in real time. Good reporting tools and ability to automated email alerts on critical KPI's.

Pros

Cloud-based and SaaS capable for subscription based businesses. Nice reporting tools and live data for all company users.

Cons

Importing of new records tedious, lack of duplication detects (one character off and you have a new record). Creating search reports not user friendly and limited.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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NetSuite CRM+ - Love the Dashboard

Reviewed 6 years ago
Pros

NetSuite is at the core of our customer relationship management, it supports our sales force and marketing, as well as customer support and order management. It is easily integrated with the core financial solution. NetSuite's flexibility and thoroughness are evident from the very start. The first thing I look at was the dashboard. NetSuite offers several pre-configured but customizable screen layouts designed for specific company roles. Employees can customize their dashboards. These are real-time dashboards that report and analyze the data in the system, helping company managers monitor, performance.

Cons

With NetSuite you cannot purchase individual modules.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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The hidden costs add up

Reviewed 4 years ago

NetSuite is a very robust platform, and we have been able to consolidate virtually all of our business processes into a single system. However, the development costs associated with NetSuite are very high. We have discovered that most functionality requires a combination of add-on modules and custom software development, and our spending in NetSuite has been several times greater than anticipated. NetSuite is also not very user friendly, so we rely on extensive (and costly) support packages to get our questions answered. I've found that NetSuite is not very motivated to help their customers succeed unless there is a massive budget behind it. They want multi-million dollar contracts, so our small company does not get much attention.

Pros

Incredibly versatile and robust.

Cons

Difficult to use, obtuse interface. Nothing works out-of-the-box, and requires extensive development to add functionality. Requires lots of costly add-on modules to gain functionality we believed was included in the core package. Slow.

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