We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st.
The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually.
Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive.
Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work.
Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.
Value for money
Ease of use
Likelihood to recommend: 6/10