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Okendo
5
197
4
21
3
4
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Trusted by 17,000+ fast-growing brands
Table of Contents
Okendo - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Okendo overview
Based on 223 verified user reviews
What is Okendo?
By industry, Okendo reviewers are most commonly professionals in retail (30%). The most frequent use case for Okendo cited by reviewers is review management (96% of reviewers).
What do users say about Okendo pricing?
Some reviewers appreciate Okendo’s competitive pricing and robust features, and they indicate the free plan benefits small businesses. Some users report costly upgrades for advanced features, and reviewers feel paywalls and unclear limitations are frustrating.
What are the most popular integrations for Okendo?
The Okendo integration most frequently cited by reviewers is Klaviyo, an email marketing product rated 4.8 out of 5 for its integration with Okendo.
Starting price
per month
Pros & Cons
Customer Reviews
Customer Support
User Interface
Training and Learning Curve
Okendo’s user interface
Okendo review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about Okendo?
Reviewers indicate Okendo is easy to use, highly customizable, and integrates well with Shopify, making it simple to collect and display customer reviews. They value its features for incentivizing reviews, managing user-generated content, and offering structured feedback, which helps build trust and drive conversions. They report strong customer support, with responsive staff assisting setup and customization. Pricing is seen as fair compared to competitors, though some mention higher costs for advanced plans and integrations.
Users think Okendo’s interface is intuitive and visually appealing, fitting seamlessly with their branding. They note occasional challenges with customization, onboarding, and reporting, but find support resolves issues quickly.
Select to learn more
Who uses Okendo?
Based on 223 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Okendo's key features
Most critical features, based on insights from Okendo users:
All Okendo features
Features rating:
Okendo alternatives
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Birdeye
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Trustpilot
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Okendo pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Bespoke Widget Builds
- Custom Integrations
- Custom Reporting
User opinions about Okendo price and value
Value for money rating:
Of 34 reviews that provide robust commentary on Okendo's price and value, mention it in a positive light.
Some reviewers appreciate Okendo’s fair and competitive pricing, noting it offers robust features and integrations at a lower cost than competitors. They indicate the free basic plan benefits small businesses, and say the platform delivers strong value for money, especially for those seeking customization and scalability. Some users report that higher-tier functionalities, such as advanced integrations, require costly upgrades, which they find less accessible for smaller businesses. Reviewers feel paywalls for certain features and unclear plan limitations can be frustrating, and they mention that the price may be prohibitive for those with lower website traffic or limited budgets.
, and
Okendo integrations (30)
Integrations rated by users
We looked at 223 user reviews to identify which products are mentioned as Okendo integrations and how users feel about them.
Integration rating: 4.9 (25)
Integration rating: 5.0 (13)
“Shopify integration is critical for our current store because fulfillment needs to be fast, accurate, and reliable. My experience with ShipStation by that point was already frustrating, and I ultimately moved away from it instead of trusting it as ou”
Jonathan S.
Founder
Integration rating: 5.0 (7)
Integration rating: 4.8 (6)
Integration rating: 4.7 (4)
Integration rating: 5.0 (2)
Okendo customer support
What do users say about Okendo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Okendo customer support.
A significant portion of users highlight Okendo's fast, responsive support for resolving issues and answering questions promptly.
Widely noted by reviewers, the support team is consistently helpful during onboarding, setup, and integration processes.
Frequently reported by users, Okendo's customer service is friendly, knowledgeable, and provides personalized assistance.
Broad user base appreciates easy access to support via chat, making troubleshooting and guidance readily available.
Support options
Training options
To see what individual users say about Okendo's customer support, check out the review snippets below.
“Easy to moderate, manage and respond to reviews, really polished AI responses, and integrated well with our helpdesk software.”
Katherine H.
Cofounder and CEO
“The staff are easy to communicate with, which is a big plus for me.”
Kayla B.
Owner
Okendo FAQs
Q. What is Okendo used for?
Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 17,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.
Q. What level of support does Okendo offer?
Okendo offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support
