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OnviSource OmVista

Turn Data to Insights to Actions with OmVista

Table of Contents

OnviSource OmVista - 2025 Pricing, Features, Reviews & Alternatives

What is OnviSource OmVista?

OmVista captures and unifies data from various sources, whether it's from OnviSource or third-party systems, to create a unified system for applied meta-analytics. Through its intelligent automation capabilities, OmVista reduces manual effort and errors while increasing response time and overall customer satisfaction. By analyzing front-end interactions and back-office data points, OmVista provides valuable insights that help businesses make data-driven decisions in real-time. With integrated virtual agents and outbound campaign capabilities, businesses can proactively manage customer experiences, improve retention, and drive growth.

Starting from

No pricing info

Alternatives with better value for money

OnviSource OmVista's key features

Most critical features, based on insights from OnviSource OmVista users:

Reporting/Analytics

5.0

(2)

Call Monitoring

5.0

(2)

Call Center Management

5.0

(2)

Call Tracking

4.7

(3)

Call Recording

5.0

(2)

Campaign Management

5.0

(1)

All OnviSource OmVista features

Features rating:

4.6

(5)

Performance Metrics

4.5

(2)

Reporting & Statistics

4.5

(2)

Call Logging

5.0

(3)

Surveys & Feedback

5.0

(1)

Call Routing

5.0

(1)

Integration into Third Party Applications

(0)

Optical Character Recognition

(0)

Performance Management

(0)

Predictive Analytics

(0)

Process Builder

(0)

Process Control

(0)

Process/Workflow Automation

(0)

Productivity Analysis

(0)

Progress Tracking

(0)

Project Workflow

(0)

Quality Assurance

(0)

Quality Management

(0)

Query Builder

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Interaction Tracking

(0)

IVR

(0)

Keystroke Recording

(0)

KPI Monitoring

(0)

Language Detection

(0)

Leaderboards

(0)

Metadata Management

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Multi-Channel Data Collection

(0)

Multi-Channel Management

(0)

Multi-Language

(0)

Multi-Screen Recording

(0)

Multiple Data Sources

(0)

Multiple Scoring Models

(0)

Natural Language Processing

(0)

Natural Language Search

(0)

Negative Feedback Management

(0)

NPS Survey Structure

(0)

On-Demand Recording

(0)

Social Media Integration

(0)

Speech-to-Text Analysis

(0)

SSL Security

(0)

Survey/Poll Management

(0)

Tagging

(0)

Task Management

(0)

Task Progress Tracking

(0)

Template Management

(0)

Text Analysis

(0)

Third-Party Integrations

4.0

(2)

Trend Analysis

(0)

Unattended Automation

(0)

User Management

(0)

Video Call Recording

(0)

Visual Analytics

(0)

Voice Mail

(0)

Widgets

(0)

Workflow Configuration

(0)

Workflow Management

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Recording

(0)

Remote Monitoring & Management

(0)

Role-Based Permissions

(0)

Rules-Based Workflow

(0)

Sales Trend Analysis

(0)

Scheduled Recording

(0)

Scheduling

(0)

Screen Activity Recording

(0)

Screen Capture

(0)

Screen Recording

(0)

Search/Filter

(0)

Secure Data Storage

(0)

Self Service Portal

(0)

Self-service Analytics

(0)

Self-Service Search

(0)

Sentiment Analysis

(0)

Single Sign On

(0)

Access Controls/Permissions

(0)

Backup and Recovery

(0)

Behavior Tracking

(0)

Browsing History

(0)

Business Process Automation

(0)

Calendar Management

(0)

Call List Management

(0)

Call Reporting

(0)

Call Tagging

(0)

Call Transcription

(0)

Categorization/Grouping

(0)

Charting

(0)

Chatbot

(0)

Churn Management

(0)

Commenting/Notes

(0)

Compliance Management

(0)

Computer Telephony Integration

(0)

Configurable Workflow

(0)

Customer Experience Management

(0)

Customer History

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Ad hoc Analysis

(0)

Ad hoc Query

(0)

Ad hoc Reporting

(0)

Agent Interface

(0)

AI/Machine Learning

(0)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

(0)

Annotations

(0)

API

(0)

Application Management

(0)

Approval Process Control

(0)

Archiving & Retention

(0)

Attended Automation

(0)

Audio Capture

(0)

Audit Trail

(0)

Automated Routing

(0)

Automatic Transcription

(0)

Customer Journey Mapping

(0)

Data Visualization

(0)

Database Support

(0)

Document Automation

(0)

Document Management

(0)

Document Storage

(0)

Email Address Extraction

(0)

Email Alerts

(0)

Employee Activity Monitoring

(0)

Employee Coaching Tools

(0)

Engagement Tracking

(0)

Event Triggered Actions

(0)

Feedback Management

(0)

File Management

(0)

File Transfer

(0)

Forms Management

(0)

Graphical Workflow Editor

(0)

Historical Reporting

(0)

Idle Time Monitoring

(0)

Image Recognition

(0)

Customer Portal

(0)

Customer Segmentation

(0)

Customer Service Analytics

(0)

Customer Surveys

(0)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Dashboard

(0)

Dashboard Creation

(0)

Data Capture and Transfer

(0)

Data Connectors

(0)

Data Discovery

(0)

Data Extraction

(0)

Data Import/Export

(0)

Data Mapping

(0)

Data Migration

(0)

Data Security

(0)

Data Storage Management

(0)

OnviSource OmVista alternatives

OnviSource OmVista

4.6

(5)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

5.0

Customer Support

5.0

3CX

4.4

(444)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

CallTrackingMetrics

4.6

(130)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.5

Customer Support

4.5

CallAI

4.7

(7)

visit website

Starting from

49.99

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

OnviSource OmVista integrations (5)

Top integrations

OnviSource OmVista support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Phone Support

Email/Help Desk

Training options

In Person

Documentation

Webinars

Live Online

Videos

OnviSource OmVista reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.4/10

Rating distribution

OnviSource OmVista FAQs

Q. Who are the typical users of OnviSource OmVista?

OnviSource OmVista has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money

Q. What languages does OnviSource OmVista support?

OnviSource OmVista supports the following languages:
English

Q. Does OnviSource OmVista offer an API?

Yes, OnviSource OmVista has an API available for use.

Q. What other apps does OnviSource OmVista integrate with?

OnviSource OmVista integrates with the following applications:
Dialpad, Microsoft Teams, Twitter/X, TigerConnect, Voci

Q. What level of support does OnviSource OmVista offer?

OnviSource OmVista offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk

Related categories

Robotic Process Automation

Screen Recording

Contact Center Quality Assurance

Speech Analytics