OneBill Reviews

1. Everything is highly automated, but it has flexibility that allows us to customize it to meet our needs. 2. Monthly invoices are a breeze to generate and send to customers. 3. Setting up new customers and getting their billing configured is a simple matter, straightforward and fast.

1. Being a company that customizes solutions for our customers we always end up in situations where the default configurations do not always work for us. In these situations I often have to reach out for support and I am glad that their quick response can lead me to a solution that can get me to where we need to be or they add it to their development plan for future deployment.

Thanks for your wonderful review, Philip. We're constantly improving our product and we take pride in supporting our customers.

Easy to use, very flexible and customizable

Very different then previous (but mostly in all good ways)

Continuous upgrades and improvements and Support feedback

Rectifying invoices has limitations and a bit time consuming to navigate and understand the features

There is a lot of flexibility to customize products and pricing but can still be managed effectively.

Rating of calls. The creation of usage rates is confusing and the rating and taxing process has some hurdles but I am told this has been resolved and improved upon.

OneBill allowed us to automate our monthly billing saving hours of work for several people each month. The software is very reliable and the customer service and support are exceptional.

OneBill does everything we need it to do and more and over the years of our usage there have been many enhancements to the platform. Reports and export of data could use improving. Certain items that should be user customizable require technical support assistance.

The best part of using Onebill is that it is such a time saver for me. Say goodbye to manual processes in billing. OneBill brings great automation tools to my billing department. I can set up a new customer and plug in their subscriptions in no time. After that, OneBill takes care of everything automatically. It can send the bill to the customer, collect payment, send receipts, remind customers who are overdue.

The big thing missing from OneBill is the ability to generate a statement of account for a customer. This would be useful to show a customer’s account history during a given period of time at a glance.

We have been using OneBill for last 2 years and we're glad that we found OneBill for our agent commissioning. Their platform is very flexible to configure it based on our need and their product studio and price personalization is top notch. OneBill has a lot of features that we don't need. But one of the main reason we chose OneBill is that their real-time agent commissioning which we didn't find with other products.

I'm all good and happy with their features and product capabilities. But I think their UI design could have been slightly better. Sometimes it's hard to find the reports we need.

Thank you for sharing the wonderful review, Robert. We appreciate your feedback and we're always trying to improve our user experience.

The OneBill team put tremendous thought into bringing a channel friendly billing solution to the market. This allows our partners to utilize a fully functional tenant of OneBill.

The only major drawback is the limited ability for custom reporting. They provide a terriffic set of out of the box standard business and financial reporting but when custom reporting is needed, extracting exactly what you need can be a challenge. That said, we rarely need custom reports because their canned reports are pretty encompassing.

Migrating from our old billing platform to onebill was seamless and the onebill staff guided us every step of the way. Integration with numerous third party services consolidates billing operations into one easy to use platform.

Certain functions could be streamlined for quicker daily access. Slow speeds during peak hours.

Single billing database, yet tiered to address, direct, partner, and white label billing.

Custom reports cannot be created directly and require that OneBill to create them. Data is not easily accessible and search for information can be tedious and time-consuming.

Thank you for sharing the wonderful review, Nick. We appreciate your feedback and taking your inputs to improve our product.

The platform adapts to all of my needs. Rarely is there something that can't be accommodated. It is very intuitive and covers all of the bases for me.

Any implementation challenges were minor and simply due to the necessary learning curve.

I like the ease of use and out of box integration with QB online and payment processing platforms.

I like to have this integrated with our suppliers. However, this is a limitation on our suppliers part.

The product is relatively easy to use. New hires can be trained fairly quickly.

Rectifying invoices has limitations & is complicated.

No pros were added to this review

No cons were added to this review

Thank you for your review and we are always committed to your business growth through our platform support.