Online Survey Features

Online Survey

Instant customer feedback with online surveys, polls and questionnaires

3.6/5 (10 reviews)

Online Survey Feature Summary

  • Pre-written templates or blank forms
  • Display poll results to respondents
  • Add logos, colors and fonts
  • Email survey to contacts
  • 7 different question types
  • Add links to your website or blog
  • Multiple choice and rating scales
  • Automatic sharing on Facebook and Twitter
  • Customizable greeting and closing page
  • Real-time reports
  • Skip Logic to display certain questions
  • Daily or weekly email alerts
  • Create an online poll
  • Quick summary of results
  • Up to 5 answer options
  • Export results in Excel, PDF, CSV.
  • Modify colors and fonts
  • Track email invites
  • Embed polls in emails and webpages.
  • Create contact lists

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Online Survey Feature Reviews

10 reviewers had the following to say about Online Survey's features:

Chris Neary

Online survey survey

2016-11-03

We use this to ask questions of our customers, committee members and other stakeholders. The reporting tools are very helpful in summarizing our results.

Pros

Flexibility in how questions are asked and the reporting tools are great.

Cons

This works like a charm. Nothing negative to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Online Survey

No

Source: Capterra
Helpful?   Yes   No
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vu gasim

good strategy with less features

2018-07-14

More knowledge about the management of the emails and the daily schedules for the delivery of the products.

Pros

To manage the emails in a proper order is significant which prior to that I was doing in irregular basis.

Cons

Easy to be charged instantly, and very less trained customer support which is not acceptable from customer's perspective not to have the solution for the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Vanessa Fillion

Simple online surveys

2018-03-05

Pros

Easy to navigate and customize. If you're already using Constant Contact for emails, this is an easy additional option.

Cons

Limited design features, but easy enough to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Dioshai Gil

the opinion of the users is very important

2018-09-11

Online Surveys by Constant Contact is an excellent program to obtain the opinion of our users and prospects

Pros

It is very easy to use, you just have to customize the predesigned templates to send them by email or you can also add them to your website, the best thing about this software is that in the end we obtain valuable data and comments from potential clients that help us create strategies, content or campaigns

Cons

maybe add more interactive features to the surveys, but I liked it a lot because it's simple and fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rae Harris

Create surveys quickly and easily with this tool!

2019-02-10

Pros

I like the clear and concise interface of the survey tool.

Cons

I have found that Constant Contact can be slow in sending out the surveys/emails. And depending on the size of the email lists, sometimes there is a delay in the ability to send communications out immediately, which has been problematic in time sensitive situations.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Josh Arey

The software does as intended, but it is not exciting. Definitely not Mail Chimp.

2018-06-22

Pros

It sends emails as intended.

Cons

The design of the emails is very limited.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Oil & Energy company, 11-50 employees)

Constant contact online survey review

2018-09-06

Templates are helpful way to get started and the ability to modify is very easy

Pros

Flexabilty with how and what we can ask

Cons

The 'look' of the survey could be modernized

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Elliott Diamond

I edit and create surveys with some difficulty through Constant Contact.

2018-03-13

Pros

The only upside to using Constant Contact over Google Forms is the ability to manage contacts and send to select contact lists with customized greetings and emails.

Cons

Editing surveys is difficult and not enjoyable. It takes a lot of clicks to do simple steps. Constant Contact has not yet enabled users to click on a line of text to select an option, instead, they must precisely click on the tiny checkboxes to select survey options. Moving questions is difficult. Moving answer options is difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Ranju Sharma

Verified Reviewer

Very great way to set up surveys

2017-10-10

Pros

Gives lots of options. The design is very good, so the finished form is easy for users to use and so reduces the chance of them giving up when answering questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
A verified reviewer

Very easy tool to send out user surveys and check results

2017-11-09

Easy to create and deploy user surveys

Pros

It is every easy to build out multiple types of surveys and deploy them to a target lift.

Cons

There are some limitations to what you can do with the tool, but nothing that has prevented me from getting the surveys out properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more