OnSched Features

OnSched

API 1st, Flexible booking solutions - with minimal coding

4.54/5 (26 reviews)

OnSched Feature Summary

  • Automated email marketing
  • Calendar syncing & personalization
  • Automatic appointment assignment
  • Clients select preferred staff
  • Recurring bookings
  • Google & Outlook Calendar syncronization
  • Custom consumer facing option
  • SMS or automated call reminders
  • Integrate with website, facebook & payment gateways
  • Online booking
  • Notification & reminder emails for clients
  • Customizable booking form fields/intake forms
  • Embed a booking calendar or button on any website
  • Multiple book now buttons
  • Permission based logins for employees
  • Automatic reminders
  • Calendar management
  • Customer history
  • Customizable branding
  • Electronic payments
  • Appointment management
  • Class scheduling
  • Group scheduling
  • Conversion rate optimization
  • Standard reports
  • Event scheduling
  • Multi-channel marketing
  • Room booking
  • Instructor scheduling

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (358 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (195 other apps)
CRM Integration (131 other apps)
Calendar Management (180 other apps)
Custom Fields (147 other apps)
Customer Database (152 other apps)
Customizable Branding (192 other apps)
Customizable Reporting (160 other apps)
Customizable Templates (166 other apps)
Data Import/Export (175 other apps)
Electronic Payments (131 other apps)
Email Integration (186 other apps)
Mobile Integration (128 other apps)
Real Time Data (129 other apps)
Reminders (184 other apps)
Reporting & Statistics (226 other apps)
Social Media Integration (163 other apps)
Third Party Integration (211 other apps)

Competitor Feature Comparison

OnSched Feature Reviews

22 reviewers had the following to say about OnSched's features:

Jill Organa

Awesome customer service - so far / so good

2016-09-03

We have been using onsched for our music lesson bookings for a little over a year. As I write this review out, I do so completely objectively: For the past 14 months, my experience with onsched has been nothing short of excellent. I was pretty surprised at the lengths they went to, to convince me to switch from Genbook - and I'm glad I did. The people at this company are very well educated from what I could tell - and are really very smart. My on-boarding representative had a background in marketing, helped me change some stuff on my website that was completely unrelated and then ended up helping put together a marketing plan for me. I was pretty blown away by this; it's honestly helped our business. Although there are a few capabilities I wish it could offer, OnSched is genius at what it does already

Pros

Ease of use, The google and outlook integrations make it easy for our different teachers to adapt to using the system (we tried 3 in the past that nobody would ever use) - Easy to book online - it's Aesthetically pleasing - Easy access to customer service (with real people!)

Cons

There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering OnSched

Recommendations to other buyers: My advice is - stick with it. Like any software, there is certainly room to grow, and I am sure that Onsched will continue to upgrade its capabilities to better suit ever-growing client-base. It's a phenomenal service for what it already has to offer (and the pricing is amazing for what you get) Highly recommended A++++++++

Source: Capterra
Helpful?   Yes   No
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Frisco Ofarrell

Great platform to manage tattoo studio

2016-09-26

It has email reminders, SMS reminders which my clients love and everything is completely configurable to fit your needs.

Pros

I can restrict who can book appointments online by making sure they're pre-registered

Cons

They don't have a mobile app yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jaynie White

Working well

2017-04-20

Things are working well but we would love to have an app for mobiles as the phone is less easily maneuvered

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Josh Rutgers

AWESOME Customer service. Product looks much better than the other softwares that I've tried

2016-09-06

Their customer support people really know what they're doing which is really helpful to someone like me who doesn't catch onto the whole "tech" thing easily.

Pros

Everything is very clean and easy to use, the customer service is really really worth it in itself.

Cons

The only thing that I was iffy about was the lack of mobile apps currently available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering OnSched

If you want the full stop service that you can't find anywhere else, and to be sure that you'll be happy with your system that you'll rely on day - to - day I highly recommend OnSched

Source: Capterra
Helpful?   Yes   No
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Kelsey Fletcher

OnSchedule Review

2017-04-18

I needed some things with this software to be customized for my business, and the staff were so happy to help and went above and beyond.

Pros

Easy to use, customizeable, great customer service.

Cons

My customers don't really like having to create a profile before booking an appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from OnSchedule


Kelsey!

Thanks so much for the review.

For your account, there's actually a setting that can be changed so that your customers don't have to create a profile in order to book an appointment.

I'll get someone to reach out and make sure we get that changed for you

- Connor

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Rachelle Betsidias

Thanks Mitchell for the AWESOME customer support!

2016-09-21

Ok this is great for my shop. I had a wonderful experience!! Mitchell helped me with literally everything that I needed done. It was excellent. They helped fix a few bugs on my website as well, they totally went above and beyond!!

Pros

The customer service is amazing.

Cons

The only con is that it didn't have a yearly view of the calendar. I know it's not really necessary but it'd be nice to have to jump to another date quicker, although they have a date-picker that works just as well so no big deal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering OnSched

No

Source: Capterra
Helpful?   Yes   No
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Steve Blane

The true game changer for my business

2016-04-01

We have been able to provide our customers with an easier channel to book their rentals, and we have also been able to fill more of our appointments due to the automated marketing feature.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from OnSchedule


Hey Steve & Richie, so glad you guys are happy with the product. We look forward to working with you long term!

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Gary Ross

OnSched really is just solid!!

2016-09-07

I didn't realize how effective email marketing was.

Pros

AMAZING!! customer service Really great system that met all of our needs It's actually brought us new business

Cons

There's a few things that are a little bit confusing in the portal that take a little bit of getting used to. Or maybe it was just us.. One other thing that was annoying was a little bug with uploading images. I'd always have to upload images twice for them to work.. kind of a pain

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering OnSched

Take the plunge, it's worth it!

Source: Capterra
Helpful?   Yes   No
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Gina Patterson

Really good bones, phenomenal support, implementation could be better

2017-04-18

My understanding is the interface is being re-vamped, and with a simpler user interface built on top of their already powerful engine, I suspect it will be one of the best scheduling systems out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Adam Seguin

Solid time management app

2018-10-18

Pros

Easy to use, good interface and very handy to have

Cons

Nothing too too bad, the performance could be a little smoother.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Carlos Givera

Onsched works very well for us

2016-09-16

I have been pleasently surprised with how easy it was to transition from our normal Google calendar operations to using onsched.

Pros

I love that our patients can book directly into our calendar. I am wary to advertise online booking on our website, and we've been only giving our link to registered patients but we're now considering opening it up right on our website

Cons

The only con is the lack of HIPPA compliance, but it is only for medical and none of the competitors are hippa compliant either so I suppose it's neither here nor there

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jean-Philippe Lemieux

I don't recommend

2019-08-08

Pros

The software is flexible and the pricing is adaptable

Cons

The user experience wasn't optimal, there is no self serve functionality for basic requirements (like billing or API setup) and there are inconsistencies with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Bacha Riqos

Great for Tattoo business

2016-09-22

Our artists take a 50% cut of what they (and we) book, so it's really useful being able to pull up reports that show how much each artist did in a week and making sure the payout matches that.

Pros

- Audit trail - See what's going on

Cons

- Weekly view is very different than what I'm used to

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering OnSched

I would say make sure that you know how you want things to be setup, and when you communicate to support and you have ideas for new features just tell them- they really like listening to customer feedback and are quick to implement which is why I'm loyal to these guys

Source: Capterra
Helpful?   Yes   No
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Anonymous
(Construction company, 1-10 employees)

Great for Service Based Companies

2018-10-06

Pros

I love that it makes keeping all of our appointments on time. We are a service based company so we get lots of appointments each day/week and this software allows us to stay on top of our schedule.

Cons

I would give it 5 stars all the way around. Its easy to use and affordable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Karly Brady

such a great software

2018-03-15

Pros

The thing I like most about the software is how easy it is to use the features is what makes it so great

Cons

sometimes the customer support is hard to get in contact with, with some of the questions I have I need help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Scott Ofarell

10/10! These guys are the real deal

2016-06-09

I haven't even tried out their advanced features (It is on the to do list) but I'm glad they don't bloat the whole software and make it complicated to just get setup and start accepting online bookings We tried out a few different softwares, but all we needed was a simple attractive solution for accepting client consultations and OnSchedule seems to be the only company that really has their ear to the ground of what us customers actually want The only thing that I wanted to have that was pretty custom was the ability to somehow filter out who was a first time caller.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Zebi Osurchi

best in business!

2016-09-26

The business grow with the customers. THANK YOU SCOTT SO PATIENT

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Olivia Conforti

Simple but Effective with top notch customer service - Thanks again

2016-02-08

Connor & John were extremely helpful in getting this up and running, we now have to verify all new meeting requests, and our pre-approved registered users can book meetings directly into our executives calendars. The Google / Outlook sync's are great too, being able to tie into the existing schedules made it pretty much a no brainer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from OnSchedule


Glad we could help :) We're always available around the clock - never hesitate to reach out. We're just a click away on livechat or phone

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kyla george

Easy to use

2018-12-04

Pros

This product is easy to use and intuitive. it sends out information immediately if a change is made, and can email or text the affected employees.

Cons

Can't schedule multiple shifts for an employee.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Andrew Morrison

Works great for my studio, makes things easy

2016-09-21

I've had a pretty good experience. I was cold called by scott one of the sales reps from inksched.com, onsched's sister company specific for tattoo artists. He figured out what my pain points were and sold me on the software to solve them. They have done that and more! impressive

Pros

We usually get 3-4 days notice now because that's when our reminders go out - I can see how much money my staff should be making based on how busy they are

Cons

Nothing really

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ruth Dreier

High Quality Assistance Setting Up....Practical and Easy To Use Program...Great Price!

2017-04-24

This program is great! The customer service was outstanding....extremely helpful in getting me started and assisting me with setting up a schedule that will suit my new business.

Pros

price practical user friendly

Cons

not sure

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering OnSched

try it!

Source: Capterra
Helpful?   Yes   No
Read more
Darcie LeTendre

Great Company

2017-04-21

They worked with us to customize everything exactly how our company wanted it and even made updates to the system to add in features we requested.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more