OpenText Experience Cloud Alternatives &amp; Competitors

(128)

Top features

Activity Tracking
5.0
Onboarding
5.0
Real-Time Data
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

No unique features

Pricing

Starting from

$12,000/year

Value for money

4.7

What users say about ChurnZero's value for money

ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.

TS

Thomas S.

Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.

Jordan S.

Categories in common

Customer Experience

Features

Total

9

146

9

features in common

9

features in common

XM for Customer Experience user ratings

Functionality

(250)

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

No unique features

Pricing

Starting from

$1,500/year

Value for money

4.5

What users say about XM for Customer Experience's value for money

Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.

AR

Verified reviewer

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).

JR

Jef R.

Categories in common

Customer Experience

Features

Total

8

104

9

features in common

8

features in common

Alchemer user ratings

Functionality

4.1

(309)

Top features

Customizable Questions
5.0
Negative Feedback Management
5.0
Mobile Access
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Predictive Analytics
N/A

Pricing

Starting from

$55/month

Value for money

3.9

What users say about Alchemer's value for money

After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

JR

John R.

The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.

ML

Mario L.

Categories in common

Customer Experience

Features

Total

5

59

9

features in common

5

features in common

Zoho Survey user ratings

Functionality

(428)

Top features

Activity Dashboard
5.0
Template Management
5.0
Third-Party Integrations
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Collaboration Tools
N/A
Dashboard
N/A
Predictive Analytics
N/A

Pricing

Starting from

$35/month

Value for money

4.3

What users say about Zoho Survey's value for money

I love that it has a free version. This is particularly helpful to companies who don't really need sophisticated survey forms and just need to collate information and data.

AR

Verified reviewer

The simplicity of the tools and the clean clear interface make it easy to use and look good. Also like the idea of the integration with CRM.

Justin B.

Categories in common

Customer Experience

Features

Total

6

24

9

features in common

6

features in common

Capturi user ratings

Functionality

4.8

(10)

Top features

Search/Filter
5.0
Performance Management
5.0
Call Center Management
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Collaboration Tools
N/A
Predictive Analytics
N/A
Text Analysis
N/A

Pricing

Value for money

4.9

What users say about Capturi's value for money

The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.

PC

Peter C.

We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction.

MS

Mie S.

Categories in common

Customer Experience

Features

Total

1

16

9

features in common

1

features in common

Kantar Marketplace user ratings

Functionality

4.0

(1)

Top features

Benchmarking
5.0
Survey Sample Management
4.0
Reporting/Analytics
3.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Predictive Analytics
N/A
Sentiment Analysis
N/A
Collaboration Tools
N/A

Categories in common

Customer Experience

Features

Total

4

72

9

features in common

4

features in common

Klearcom user ratings

Functionality

(9)

Top features

Real-Time Monitoring
5.0
Multi-Language
5.0
Real-Time Notifications
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Text Analysis
N/A
Collaboration Tools
N/A
Dashboard
N/A

Categories in common

Customer Experience

Features

Total

8

179

9

features in common

8

features in common

Zendesk Suite user ratings

Functionality

(3.9K)

Top features

Audit Trail
5.0
Customer Complaint Tracking
5.0
Voice Mail
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Sentiment Analysis
N/A

Pricing

Starting from

$55/month

Value for money

4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Customer Experience

Features

Total

2

51

9

features in common

2

features in common

CallPage user ratings

Functionality

(44)

Top features

Reporting/Analytics
5.0
Dashboard
5.0
Lead Segmentation
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Sentiment Analysis
N/A
Survey/Poll Management
N/A
Collaboration Tools
N/A

Pricing

Starting from

$31/month

Value for money

4.4

What users say about CallPage's value for money

The pricing plans are affordable. CallPage is a great tool that helps us gain more customers.

DZ

Dominik Z.

Scoring rules are really useful. Since we set them up with a little help from CallPage’s support, our lead generation improved and our potential clients are happy they can reach us easily.

JW

Joanna W.

Categories in common

Customer Experience

Features

Total

5

77

9

features in common

5

features in common

Survicate user ratings

Functionality

4.1

(43)

Top features

Customizable Questions
5.0
Monitoring
5.0
Customizable Fields
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Collaboration Tools
N/A
Predictive Analytics
N/A
Sentiment Analysis
N/A

Pricing

Starting from

$99/month

Value for money

4.2

What users say about Survicate's value for money

Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase.

EN

Erik N.

The UI is amazing, super easy to understand and the AI to create new surveys is an interesting new feature.

AG

Agustin G.

Categories in common

Customer Experience

Features

Total

6

117

9

features in common

6

features in common

Weave user ratings

Functionality

4.3

(556)

Top features

SMS Messaging
5.0
Interaction Tracking
5.0
File Sharing
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Multi-Channel Data Collection
N/A
Predictive Analytics
N/A
Sentiment Analysis
N/A

Pricing

Value for money

4.1

What users say about Weave's value for money

Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.

DM

Danielle M.

Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.

AR

Verified reviewer

Categories in common

Customer Experience

Features

Total

7

122

9

features in common

7

features in common

Unifocus user ratings

Functionality

4.1

(48)

Top features

Timesheet Management
5.0
Schedule Distribution
5.0
Payroll Management
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Collaboration Tools
N/A
Predictive Analytics
N/A

Pricing

Value for money

4.2

What users say about Unifocus' value for money

When we terminate people from the system, mysteriously, they pop back up onto the system. This is the worst problem with Unifocus.

LG

Linda G.

Haven’t learned all the tools that it has to offer. I love the ease when it comes to scheduling employees.

TP

Tom P.

Categories in common

Customer Experience

Features

Total

8

159

9

features in common

8

features in common

Preferred Patron Loyalty user ratings

Functionality

4.8

(106)

Top features

Loyalty Cards
5.0
Activity Tracking
5.0
Customer Database
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Collaboration Tools
N/A

Pricing

Starting from

$0/month

Value for money

4.9

What users say about Preferred Patron Loyalty's value for money

Great API that allows us to use the software with multiple different companies. Everyone has always been helpful and ensures that we are loyalty program is successful.

RY

Ryan Y.

They have always been by my side to help and guide me. M actually writing this because during my last call, I offered so many kudos, they asked I put them to good use here.

LK

Lori K.

Categories in common

Customer Experience

Features

Total

0

22

9

features in common

0

features in common

s.360 user ratings

Functionality

4.7

(3)

Top features

Workflow Management
5.0
API
5.0
Activity Dashboard
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Predictive Analytics
N/A
Reporting/Analytics
N/A
Collaboration Tools
N/A

Categories in common

Customer Experience

Features

Total

8

116

9

features in common

8

features in common

XM for Strategy & Research user ratings

Functionality

4.6

(415)

Top features

Surveys & Feedback
5.0
Third-Party Integrations
5.0
Quantitative Analysis
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Dashboard
N/A

Pricing

Value for money

4.4

What users say about XM for Strategy & Research's value for money

It's easy to learn, easy to use, and even easy to teach. I love this software and would love to become some sort of certified expert user if at all possible.

HS

Hira S.

I love the flexibility of options in terms of how you can deploy questions and the type of questions you can ask using this software. What you can do with the data afterward is just as excellent too.

AR

Verified reviewer

Categories in common

Customer Experience

Features

Total

5

106

9

features in common

5

features in common

TeamSupport user ratings

Functionality

4.3

(847)

Top features

Reporting & Statistics
5.0
Performance Metrics
5.0
Full Text Search
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Predictive Analytics
N/A
Sentiment Analysis
N/A
Survey/Poll Management
N/A

Pricing

Starting from

$29/month

Value for money

4.4

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Customer Experience

Features

Total

1

60

9

features in common

1

features in common

Waitwhile user ratings

Functionality

(62)

Top features

Confirmations/Reminders
5.0
Alerts/Notifications
5.0
Reporting/Analytics
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Predictive Analytics
N/A
Sentiment Analysis
N/A
Collaboration Tools
N/A

Pricing

Starting from

$29/month

Value for money

4.6

What users say about Waitwhile's value for money

We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.

EP

Esther P.

SENSITIVE CONTENT] is AWESOME. She has been a huge help in setting up our processes and workflow.

MS

Mike S.

Categories in common

Customer Experience

Features

Total

3

47

9

features in common

3

features in common

Nextiva Contact Center user ratings

Functionality

(112)

Top features

Communication Management
5.0
Automated Routing
5.0
Activity Tracking
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Survey/Poll Management
N/A
Text Analysis
N/A
Collaboration Tools
N/A

Pricing

Starting from

$30/month

Value for money

4.4

What users say about Nextiva Contact Center's value for money

To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.

AR

Verified reviewer

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

AR

Verified reviewer

Categories in common

Customer Experience

Features

Total

6

107

9

features in common

6

features in common

RingCentral Contact Center user ratings

Functionality

4.3

(197)

Top features

Voice Mail
5.0
Reporting & Statistics
5.0
Chat/Messaging
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Dashboard
N/A
Predictive Analytics
N/A
Text Analysis
N/A

Pricing

Starting from

$65/month

Value for money

4.1

What users say about RingCentral Contact Center's value for money

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

EK

Eric K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

Categories in common

Customer Experience

Features

Total

2

72

9

features in common

2

features in common

Twilio user ratings

Functionality

(454)

Top features

Reporting & Statistics
5.0
Voicemail Transcription
5.0
SIP Trunking
5.0

OpenText Experience Cloud user ratings

Functionality

(0)

Unique features

Sentiment Analysis
N/A
Survey/Poll Management
N/A
Dashboard
N/A

Pricing

Starting from

$0.01

Value for money

4.3

What users say about Twilio's value for money