Oracle CRM On Demand vs Dynamics 365 Comparison

It's has unique features. Smart enough. Very good to use. User-friendly. Clean

Old. Not enough updated. Less features. Low demand on market.

I like the user-friendly interface and crosslinking abilities within Microsoft products and this software.

I dislike that it doesn't interface with Oracle well.

I have used this for customer Engagement in service module for the past 2 years.

Microsoft charges for supporting to dynamics crm 2016 on premise version.

Can handle large amounts of data Cloud version is scalable on demand, including storage database No resource limits on # of users accessing system at the same time Easy to manage subscription-based licenses

Little to no control over version updates No warning on license structure changes Major platform updates can wipe out any customization that has been done Little to no support on Mac

the dynamics platform allows for easy integration to other applications, including Microsoft Outlook, which makes this CRM a great tool for any business, large or small.

marketing add on tools are not as robust as other crm platforms perform.

Now-a-days, we couldn’t think of a business without Enterprise Resource Management software.This 4IR era is an era of business and information technology. Dynamics 365 is all a business farm needs.

As it’s changing its features accordingly the customer’s demand we should appreciate its efforts.

The product had great scalability and Windows look and feel which added in user satisfaction; easy to access to Excel and used standard SQL db

Converting older Oracle data to new Dynamics was difficult; having to recreate chart of accounts was difficult

Microsoft supported, always works with other MS suite products, and it runs on a terminal server environment easing the multiple users configs (called TTS50 files) which can burden IT support. It also has really good reporting available in it via Management Reporter

It requires installation by a MS Gold support partner, and a support agreement with that vendor which can seem burdensome to SMB's.

For companies who need to run their CRM on-premise for security or other reasons, Microsoft Dynamics CRM does what Salesforce cannot

Salesforce's platform and ecosystem is much more extensive. There are plenty of apps to extend Salesforce across features and industries

It's much cheaper than Salesforce as a CRM. Can do the basics of what you need it to do. Integrates with outlook easily.

You get what you pay for. Not as easy to make robust with features like capturing data in specific measurements. This could be based on the admin we had, but switching from Salesforce to this was a complete downgrade.

I like the easy to navigate the functions to keep record and prepare reports as per the requirement.

I like the flexibility of working with multiple factors which is preset by the demand

Its found understanding the requirement of the industry and logically take you to the deepest problem solving part of the business

Scope for innovative paradigm shift is required to adjust with the demand of changing business scenario

It have employee level access to track advances and expenses in our organization. Also we report sales without any hassle.

Its reports are not easy to download or use like any other top accounting applications like SAP & oracle.

It lets me analyze the daily market in different ways so I can adjust company habits. It has many preconfigured templates and supported integrations.

No support for on-premise deployment. Dynamics 365 only offers a limited amount of cloud storage per CRM.

I used CRM when I was in sales and since leaving that role, I have always wished that this software was more widely used in other application.

The initial training on this software was very much needed. Trying to learn how to use this CRM on your own would be very difficult.

Works great with Act-On automation (they push/pull just like they're supposed to). Dynamics CRM offers a full CRM platform that all parties within an organization can use and thrive with.

There are a lot of little things for this CRM that are annoying. I don't want to list'em all, but each time we push forward with Dynamics CRM to get even more analytics, we combat some little silly issues that hold us back.

Nothing positive about this CRM, cumbersome, complicated, and relies on Algorithms that do not work 100%

After 2 years of setup issues and reports to Microsoft about various issues, we gave up and lost our money and our IT time

The product facilitates the administration of the clients of the company, and allows to know everything related to the client in the different modules that it has available, for example for the sales cycle, a user can quickly know all the opportunities, orders and invoices made for a client, as well as quickly locate the contacts of the same. Introducing the user all the necessary information efficiently. Presents different panels with graphic information of any information within the system

With the change of the versions of CRM Dynamics the javascripts that are used in the crm must be verified and updated. Crm update packages can not be allowed to be installed with automatic updates because if they are installed incorrectly they can compromise the system, they must be downloaded one by one and installed by the personnel of it one by one to avoid problems, this for the case of crm on premise

It’s one of the most popular business recommended software in demand right now 2019. It helps you organize your business files in one simple softwarethat layouts what you do on the job working or even working at home.

It’s not going to blow you away with inovavtion when it comes to Sas software like Microsoft Office Ribbon it’s easy follow still.

A powerful CRM platform competing against Salesforce CRM

Steep learning curve and price point focus for larger enterprises.

more easier than other business applications

CRM ManagementBussiness Management Pos System

Mobile version. Lots of integration options (given that there is a complexity!). Office integration. Cheaper than some competitive products.

No integration with other Dynamics products. They only share the name! We use GP and everything has to be custom integration. No multi-select (has to be custom programmed) so if that's a requirement like it is for us since customers may be interested in multiple products, that's a pain. Still getting new features that existing CRM already have.

As an enterprise resource planning (ERP) system, Dynamics 365 is highly effective. It provides great value by facilitating communication between departments inside the company. It'll log all of your purchases and stock levels. When compared to specialized apps/platforms, it offers superior analysis and security.

Sometimes, help desk employees need supervision since they lack the background knowledge to answer all of their customers' questions. They require training to improve how they deal with problems.

Used this for many years as a basic sales CRM on a very small team. LinkedIn integration recommended

Customizability is certainly doable but more challenging than a product like Pipedrive (Although Dynamix is more powerful if the power is needed)

Customisations based on user or company,

CRM UI is not user friendly,