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Oracle CRM On Demand vs Dynamics 365 Comparison
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Overview
Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing,...
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
50
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
4.3
4.3K
2,135
1,643
476
87
27
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pros
Emmanuel C.
Cons
Jose P.
Cons
Key features
- Total features43
- API
- Access Controls/Permissions
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- Asset Lifecycle Management
- Audience Targeting
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Cash Management
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Core Accounting
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Templates
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Visualization
- Dispatch Management
- Document Management
- Document Storage
- Email Management
- Email Marketing
- Email Templates
- Employee Management
- Expense Claims
- Expense Tracking
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Insurance Industry
- For Small Businesses
- For iPad Devices
- Forecasting
- General Ledger
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Processing
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Currency
- Multi-Department/Project
- Online Invoicing
- Opportunity Management
- Payroll Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Profit/Loss Statement
- Project Management
- Prospecting Tools
- Purchase Order Management
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Page View
- Social Media Integration
- Social Media Monitoring
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Territory Management
- Third Party Integrations
- Time & Expense Tracking
- Training Management
- Trend Analysis
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Management
- Total features112
- API
- Access Controls/Permissions
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- Asset Lifecycle Management
- Audience Targeting
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Cash Management
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Core Accounting
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Templates
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Visualization
- Dispatch Management
- Document Management
- Document Storage
- Email Management
- Email Marketing
- Email Templates
- Employee Management
- Expense Claims
- Expense Tracking
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Insurance Industry
- For Small Businesses
- For iPad Devices
- Forecasting
- General Ledger
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Processing
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Currency
- Multi-Department/Project
- Online Invoicing
- Opportunity Management
- Payroll Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Profit/Loss Statement
- Project Management
- Prospecting Tools
- Purchase Order Management
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Page View
- Social Media Integration
- Social Media Monitoring
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Task Management
- Task Scheduling
- Territory Management
- Third Party Integrations
- Time & Expense Tracking
- Training Management
- Trend Analysis
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Management
Integrations
- Total integrations63
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk
- Total integrations240
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WordPress
- Xero
- Zapier
- Zendesk
Alternatives
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User reviews that mention these apps
Anonymous Reviewer
Verified reviewer
Internet, 1,001-5,000 employees
Used weekly for 2+ years
Review source
Share this review:
It's need to update more and has to do something different.
It's has unique features. Smart enough. Very good to use. User-friendly. Clean
Old. Not enough updated. Less features. Low demand on market.
Jeanie G.
Management Consulting,
Review source
Share this review:
I like the user-friendly interface and crosslinking abilities within Microsoft products and this software.
I dislike that it doesn't interface with Oracle well.
George V.
Used weekly for 1-2 years
Review source
Share this review:
Dynamics 365
Replaced Oracle with highly customized version of Microsoft Dynamics
The product had great scalability and Windows look and feel which added in user satisfaction; easy to access to Excel and used standard SQL db
Converting older Oracle data to new Dynamics was difficult; having to recreate chart of accounts was difficult
Kyle M.
Verified reviewer
Construction, 501-1,000 employees
Used daily for 1-2 years
Review source
Share this review:
We deployed Microsoft Dynamics CRM a little over a year ago and have very mixed feelings about it. We went with the cloud version of Dynamics instead of on-premise, leading to us having almost zero control over versioning and updates. Users report pop-up error boxes constantly on all platforms used to access it (Outlook, web, and mobile app).
Can handle large amounts of data Cloud version is scalable on demand, including storage database No resource limits on # of users accessing system at the same time Easy to manage subscription-based licenses
Little to no control over version updates No warning on license structure changes Major platform updates can wipe out any customization that has been done Little to no support on Mac
jack s.
Verified reviewer
Retail, 10,001+ employees
Used weekly for 1-2 years
Review source
Share this review:
the dynamics platform allows for easy integration to other applications, including Microsoft Outlook, which makes this CRM a great tool for any business, large or small.
marketing add on tools are not as robust as other crm platforms perform.
Anonymous Reviewer
Verified reviewer
Building Materials, 1,001-5,000 employees
Used daily for 1-2 years
Review source
Share this review:
Dynamics 365
Its good but not best application for sales activity, in the market.
It have employee level access to track advances and expenses in our organization. Also we report sales without any hassle.
Its reports are not easy to download or use like any other top accounting applications like SAP & oracle.
Bill H.
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
Dynamics 365
Not inexpensive for small business, but mid sized gets good value from it
It is more agile and versatile than Oracle or SAP, and is easy to deploy to users.
Microsoft supported, always works with other MS suite products, and it runs on a terminal server environment easing the multiple users configs (called TTS50 files) which can burden IT support. It also has really good reporting available in it via Management Reporter
It requires installation by a MS Gold support partner, and a support agreement with that vendor which can seem burdensome to SMB's.
Anonymous Reviewer
Verified reviewer
Computer Software, 1-10 employees
Used weekly for 6-12 months
Review source
Share this review:
Dynamics 365
Fewer apps than Salesforce, but Dynamics is not confined to the cloud
For companies who need to run their CRM on-premise for security or other reasons, Microsoft Dynamics CRM does what Salesforce cannot
Salesforce's platform and ecosystem is much more extensive. There are plenty of apps to extend Salesforce across features and industries
Anonymous Reviewer
Verified reviewer
Apparel & Fashion, 10,001+ employees
Used monthly for 2+ years
Review source
Share this review:
Collect data from difference sources and then processed it to make a decision
I like the easy to navigate the functions to keep record and prepare reports as per the requirement.
I like the flexibility of working with multiple factors which is preset by the demand
Prasanta Kr T.
Research, 51-200 employees
Used weekly for less than 6 months
Review source