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Oracle CRM On Demand vs Dynamics 365 Comparison

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Overview

Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing,...

Category Leaders

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

50

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

28

5

4

3

2

1

14

11

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

4.3K

5

4

3

2

1

2,135

1,643

476

87

27

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer.
Is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets).
We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.

Pros

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.

Cons

That the crash reports are not followed up with the team members who are reporting this.
It is difficult because there are so many different things to do with the tools.
The user interface was not very easy to understand at first. There should be no reason to enter things multiple times.

Cons

Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
Getting error some time so it's take some time to remove the error.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features43
  • API
  • Access Controls/Permissions
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audience Targeting
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Core Accounting
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Insurance Industry
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • General Ledger
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice Processing
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Currency
  • Multi-Department/Project
  • Online Invoicing
  • Opportunity Management
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Profit/Loss Statement
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Page View
  • Social Media Integration
  • Social Media Monitoring
  • Spend Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Trend Analysis
  • Visual Analytics
  • Warehouse Management
  • Work Order Management
  • Workflow Management
  • Total features112
  • API
  • Access Controls/Permissions
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audience Targeting
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Core Accounting
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Insurance Industry
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • General Ledger
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice Processing
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Currency
  • Multi-Department/Project
  • Online Invoicing
  • Opportunity Management
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Profit/Loss Statement
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Page View
  • Social Media Integration
  • Social Media Monitoring
  • Spend Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Trend Analysis
  • Visual Analytics
  • Warehouse Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations63
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations240
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Dynamics 365 logo

Dynamics 365

May be not for this generation

Reviewed 3 years ago

It's need to update more and has to do something different.

Pros

It's has unique features. Smart enough. Very good to use. User-friendly. Clean

Cons

Old. Not enough updated. Less features. Low demand on market.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Dynamics 365 logo

Dynamics 365

A Robust Solution for Client Management

Reviewed 8 years ago
Pros

I like the user-friendly interface and crosslinking abilities within Microsoft products and this software.

Cons

I dislike that it doesn't interface with Oracle well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Dynamics 365 logo

Dynamics 365

Replaced Oracle with highly customized version of Microsoft Dynamics

Reviewed 5 years ago
Pros

The product had great scalability and Windows look and feel which added in user satisfaction; easy to access to Excel and used standard SQL db

Cons

Converting older Oracle data to new Dynamics was difficult; having to recreate chart of accounts was difficult

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Dynamics 365 logo

Dynamics 365

Not enough attention to bugs

Reviewed 6 years ago

We deployed Microsoft Dynamics CRM a little over a year ago and have very mixed feelings about it. We went with the cloud version of Dynamics instead of on-premise, leading to us having almost zero control over versioning and updates. Users report pop-up error boxes constantly on all platforms used to access it (Outlook, web, and mobile app).

Pros

Can handle large amounts of data Cloud version is scalable on demand, including storage database No resource limits on # of users accessing system at the same time Easy to manage subscription-based licenses

Cons

Little to no control over version updates No warning on license structure changes Major platform updates can wipe out any customization that has been done Little to no support on Mac

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dynamics 365 logo

Dynamics 365

Great customization benefits and configuration features

Reviewed 4 years ago
Pros

the dynamics platform allows for easy integration to other applications, including Microsoft Outlook, which makes this CRM a great tool for any business, large or small.

Cons

marketing add on tools are not as robust as other crm platforms perform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Dynamics 365 logo

Dynamics 365

Its good but not best application for sales activity, in the market.

Reviewed 4 years ago
Pros

It have employee level access to track advances and expenses in our organization. Also we report sales without any hassle.

Cons

Its reports are not easy to download or use like any other top accounting applications like SAP & oracle.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Dynamics 365 logo

Dynamics 365

Not inexpensive for small business, but mid sized gets good value from it

Reviewed 5 years ago

It is more agile and versatile than Oracle or SAP, and is easy to deploy to users.

Pros

Microsoft supported, always works with other MS suite products, and it runs on a terminal server environment easing the multiple users configs (called TTS50 files) which can burden IT support. It also has really good reporting available in it via Management Reporter

Cons

It requires installation by a MS Gold support partner, and a support agreement with that vendor which can seem burdensome to SMB's.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Dynamics 365 logo

Dynamics 365

Fewer apps than Salesforce, but Dynamics is not confined to the cloud

Reviewed 4 years ago
Pros

For companies who need to run their CRM on-premise for security or other reasons, Microsoft Dynamics CRM does what Salesforce cannot

Cons

Salesforce's platform and ecosystem is much more extensive. There are plenty of apps to extend Salesforce across features and industries

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Dynamics 365 logo

Dynamics 365

Flexible ERP Solution

Reviewed a year ago

Collect data from difference sources and then processed it to make a decision

Pros

I like the easy to navigate the functions to keep record and prepare reports as per the requirement.

Cons

I like the flexibility of working with multiple factors which is preset by the demand

Overall Rating
  • Value for money
  • Ease of use