App comparison

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Oracle Service Logo

Oracle Service

4.4
(11)

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Web, Social & Contact Center

(3)

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Oracle Service Alternatives & Competitors

Top 10 free alternatives

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Oracle Service logo

16

182

17

features in common

16

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Oracle Service logo

Oracle Service user ratings

Functionality

4.4
(11)

Unique features

  • Incident Management

    4.0

  • Monitoring

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

Oracle Service logo
4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Oracle Service logo

15

115

17

features in common

15

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Oracle Service logo

Oracle Service user ratings

Functionality

4.4
(11)

Unique features

  • Incident Management

    4.0

  • Real Time Analytics

    N/A

  • Call Scripting

    N/A

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.4

Oracle Service logo
4.0

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.