Oracle Service Cloud Features

Oracle Service Cloud

Web, Social & Contact Center

4.33/5 (6 reviews)

Oracle Service Cloud Feature Summary

  • Customer intent + content matching
  • Complete customer profiles
  • Unified multi-channel support
  • Actionable insight reports
  • Facebook experience builder
  • DIACAP, NIST, HIPAA, FISMA compliant
  • Email support, live chat & virtual assistants
  • PCI Certified Cloud, Government Cloud for DoD
  • Multi-channel social brand monitoring
  • Customizable and pre-built reports & dahsboards
  • Multiple customer self-service tools
  • Service Level and Change Management
  • Knowledgebase creation and management
  • Open API
  • Cross-channel customer interaction history
  • Compliance Management
  • Offer personlaized, tailored services/advice
  • Add-ins and custom code compatible
  • Custom policy automation tool
  • Case management & guided resolution

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Customizable Reporting (119 other apps)
Customizable Templates (119 other apps)
Data Import/Export (133 other apps)
Electronic Payments (105 other apps)
Email Integration (134 other apps)
Email Templates (103 other apps)
Mobile Integration (111 other apps)
Reporting & Statistics (144 other apps)
Social Media Integration (119 other apps)
Third Party Integration (146 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


57 reviews

See all iOS Apps

Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Oracle Service Cloud Feature Reviews

4 reviewers had the following to say about Oracle Service Cloud's features:

Anonymous
( company, 501-1000 employees)

Good tool for the administration of clients with potential sales.

2018-06-12

Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.

Pros

Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool

Cons

This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 51-200 employees)

Excellent CX Software

2018-04-17

Pros

It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business.

Cons

It doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Deepak Singh

Great experience

2017-10-06

Great platform

Pros

Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud.

Cons

I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Pacheco

Oracle CX - Sales Cloud. Efficient product and easy to adapt.

2018-03-23

Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.

Pros

At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.

Cons

Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more