Oracle Service Cloud Features List

Oracle Service Cloud

Web, Social & Contact Center

4.33/5 (6 reviews)

Oracle Service Cloud Feature Summary

  • Customer intent + content matching
  • Complete customer profiles
  • Unified multi-channel support
  • Actionable insight reports
  • Facebook experience builder
  • DIACAP, NIST, HIPAA, FISMA compliant
  • Email support, live chat & virtual assistants
  • PCI Certified Cloud, Government Cloud for DoD
  • Multi-channel social brand monitoring
  • Customizable and pre-built reports & dahsboards
  • Multiple customer self-service tools
  • Service Level and Change Management
  • Knowledgebase creation and management
  • Open API
  • Cross-channel customer interaction history
  • Compliance Management
  • Offer personlaized, tailored services/advice
  • Add-ins and custom code compatible
  • Custom policy automation tool
  • Case management & guided resolution

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (274 other apps)
Activity Dashboard (136 other apps)
Activity Tracking (95 other apps)
Automatic Notifications (133 other apps)
Automatic Reminders (128 other apps)
CRM Integration (94 other apps)
Calendar Management (124 other apps)
Contact Database (96 other apps)
Custom Fields (103 other apps)
Customer Database (104 other apps)
Customizable Branding (127 other apps)
Customizable Reporting (111 other apps)
Customizable Templates (108 other apps)
Data Import/Export (125 other apps)
Electronic Payments (99 other apps)
Email Integration (124 other apps)
Mobile Integration (100 other apps)
Reporting & Statistics (122 other apps)
Social Media Integration (113 other apps)
Third Party Integration (135 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


53 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Oracle Service Cloud Feature Reviews

4 reviewers had the following to say about Oracle Service Cloud's features:

Anonymous
( company, 501-1000 employees)

Good tool for the administration of clients with potential sales.

2018-06-12

Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.

Pros

Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool

Cons

This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 51-200 employees)

Excellent CX Software

2018-04-17

Pros

It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business.

Cons

It doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Pacheco

Oracle CX - Sales Cloud. Efficient product and easy to adapt.

2018-03-23

Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.

Pros

Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user.

Cons

The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Deepak Singh

Great experience

2017-10-06

Great platform

Pros

Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud.

Cons

I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more