Oracle Service Features

Oracle Service

Web, Social & Contact Center

4.38/5 (8 reviews)

Competitor Feature Comparison

@mentions
API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Canned Responses
Case Management
Cataloging/Categorization
Charting
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Computer Telephony Integration
Configurable Workflow
Content Management
Customer Accounts
Customer Activity Tracking
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Email Distribution
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
HIPAA Compliant
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Incident Management
Interaction Tracking
Interactive Content
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple User Accounts
Negative Feedback Management
Offline Form
On-Demand Communications
Online Forums
Outbound Call Center
PCI Compliance
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Semantic Search
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Support
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
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@mentions
API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Canned Responses
Case Management
Cataloging/Categorization
Charting
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Computer Telephony Integration
Configurable Workflow
Content Management
Customer Accounts
Customer Activity Tracking
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Email Distribution
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
HIPAA Compliant
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Incident Management
Interaction Tracking
Interactive Content
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple User Accounts
Negative Feedback Management
Offline Form
On-Demand Communications
Online Forums
Outbound Call Center
PCI Compliance
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Semantic Search
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Support
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
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@mentions
API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Canned Responses
Case Management
Cataloging/Categorization
Charting
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Computer Telephony Integration
Configurable Workflow
Content Management
Customer Accounts
Customer Activity Tracking
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Email Distribution
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
HIPAA Compliant
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Incident Management
Interaction Tracking
Interactive Content
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple User Accounts
Negative Feedback Management
Offline Form
On-Demand Communications
Online Forums
Outbound Call Center
PCI Compliance
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Semantic Search
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Support
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
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Mobile apps

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Android App


214 reviews

Oracle Service Feature Reviews

6 reviewers had the following to say about Oracle Service's features:

Senthil Kumar S.

User and functional review

2017-09-13

Over all very good product.

Pros

Realibale.easy configuration and Release Management. Concurrently user Access.

Cons

The user interface looks wise.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jay J.

Rich with features if used in conjunction with correct business processors

2017-09-12

Pros

Wide range of features Stability pf the application Process centric, hence no loose ends local support

Cons

Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Yoga V.

Oracle PeopleSoft Enterprise HelpDesk

2018-03-12

Pros

Good for large scale and bulk data.

Cons

Expensive product, Lack of customer support and help document/ online help , User interface can be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Fernando F.

Construction Management Advice for Local Municipalities

2016-06-10

Pros

Through this service I can determine the appropriate app that suit our business needs.

Cons

I prefer email.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Oracle Service

Use this software advice service to determine your needs to determine the appropriate app and limit vendors contacting you.

Source: Software Advice
Helpful?   Yes   No
Read more
Shalu B.

well organised and problem solver.

2019-01-03

Pros

Easy to access the material due to the good organization.

Cons

I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Getina C.

The system is very easy to use.

2018-01-09

Pros

The system is very easy for both the applicant and the end user.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more