OroCRM Features

OroCRM

Flexible open-source CRM

4.88/5 (8 reviews)

OroCRM Feature Summary

  • Account management
  • Automatic customer profile sync
  • Call logging
  • Configurable dashboards
  • Customer interaction data capture
  • Interaction tracking
  • List management
  • Multiple touchpoints
  • Opportunity management
  • Recency, frequency, and monetary (RFM) analysis
  • Reporting & analytics
  • Sales & marketing performance tracking
  • Sales pipeline management

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Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
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Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Competitor Feature Comparison

OroCRM Feature Reviews

7 reviewers had the following to say about OroCRM's features:

Paul Byrne

Oro gives amazing B2B flexibility

2017-12-21

Pros

The integration of CRM and eCommerce functionality cannot be overestimated.

Cons

We had to customize some of the features including the Case Management system (think Zendesk functionality) to use them on the eCommerce front end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Head of Business Development (Internet company, 1-10 employees)
Verified Reviewer

A good fit for companies with both B2B sales teams and B2B eCommerce

2018-08-01

Pros

To flip statistics and customer data from one to another channel is so easy as click on a button.

Cons

Maybe it is a bit late for them in market timing, as the landscape is full of CRM solutions and B2B eCommerce solutions well proven and already extended in big and mid sized companies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
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René Nitzsche

A great Symfony powered system!

2017-11-28

Pros

It has a clean code base and it makes fun to customize this CRM. I understand OroCRM as a construction kit for building well suited solutions for our customers.

Cons

Some marketing features are still missing or rudimentary implemented (campaign management) . And there is no support for projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Samir Haj

OroCRM is very flexible and well organized. I would recommend OroCRM to anyone.

2017-12-21

Pros

You can see all the needed data and information at a glance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

We converted from another CRM system to ORO recently. Could not be happier with the results.

2018-01-23

Better lead management, lower costs, improved time efficiency

Pros

The open source nature of ORO allowed us to completely customize a tool that met our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Marloes Vriend

Everything you need!

2017-12-21

Pros

OroCRM has all the features you could want from a CRM. It gives you the best 360 view of your customers and allows you to do specific target marketing.

Cons

The software can be quite complex to configure at first, but once you get it configured it will be totally worth your time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

We are users and resellers of the product. We just find it ok for our needs

2017-12-21

Pros

It is easy to use and customize. End user experience is great.

Cons

It is not a problem for us, but some our customers are not english speakers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more