Outlook Customer Manager Pricing, Features, Reviews & Comparison of Alternatives

Pros
Teams centralize most of the internal communications of my clients. I use it to interact with them and they use it to communicate clearly with each other. By that I mean we have set up channels for all of their different tasks and they can easily post questions or information pertinent to that channel easily and keeping the information organized. We also use it to conference with customers and it allows us to share our screens so that we can all see the information at the same time. It is very easy to schedule these conferences or to create one ad hoc.

Cons
It has been confusing knowing what needed to be configured to allow customers to dial into a phone number for conference calls. I upgraded users that needed this functionality and added minutes to their accounts so that customers could call in, but the minutes were never used even though they used this feature. I wouldn't have spent the money on it if it was clear that it was unnecessary.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I really like how without the need to get out of the same tool we can do so many things, it is an excellent place to coordinate everything from daily meetings with the team such as taking forums, doubt sections, documentation control and much more. Personally, the daily use and communication method is very good, the chat is quite comfortable to use, the calls are usually of very good quality and you can have together with many people at the same time, it does not require many resources in your machine and the truth is that almost never fails, it is very rare to report bugs in this application.

Cons
The main problem with this application in general is that you need to have a good internet to be able to use it correctly and fluently, if it is not your case you will notice constant lost calls and constant signs that it can present failures due to the internet. Another thing is that you may get lost sometimes in your beginnings with this application because of how extensive it is, however it is a very simple application, it is necessary to configure it correctly to get it as useful as possible, I invite you to explore it completely.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use and offers great tools for students, faculty, and staff to collaborate. Features like OneNote and your basic office software (word/powerpoint/excel) are great to have in a web version for easy and quick access without worrying about accessibility and compatibility issues. My office utilizes OneNote to collaborate and train our employees on our team daily, while also utilizing it for note taking and other options with outside vendors as well. OneNote is an amazing tool that is incorporated with Office 365 and it has helped our students remain organized and work in groups/collaborate in courses in an efficient manner as well. Word/Powerpoint/Excel have been around for some time, but the functionality and ease of using them in a web version has allowed our students, faculty, and staff to be more mobile and not stuck to a desk all of the time. The Office 365 software is great in a web/mobile version!

Cons
Sometimes there are some issues with syncing web updates (like onenote updates) to a desktop, but they usually resolve themselves pretty quickly. Depending on what administrator settings your company has, you may have a little trouble getting the sync figured out, but once it is set up, the ability to work wherever, whenever, is amazing! I would recommend Office 365 to all companies, regardless of the cost.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ease of use for a participant to log in. The choice of web or app is great since there is no need to download the app. Most functionalities are supported on the web app. The sound clarity is awesome, one can feel it once having used other conferencing software. The feature allowing a participant to access the presenter's screen (needs to be used cautiously) is excellent for us while conducing training sessions of our solution. As a team, we use MS Teams for collaborating on multiple projects.

Cons
Teams desperately needs to give hosts a public url, which is a much faster way to share and jump onto a call. The url right now is a lengthy string, almost hilariously long. If there was one thing that competitors like join.me or zoom have over Teams, it is this!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that it's easy to use and takes the burden of managing an Exchange server or other mail server off our plate. It's easy to manage, assign licenses, and in some ways easier to navigate administrative tasks. In addition, you get a bunch of extra features that you wouldn't have if you ran Exchange on-prem.

Cons
The two things I least like about the software is support and documentation. Support is either really good or really bad. For big items (e.g. email is down), they shine or keep in constant communication about the issue. For little issues that only affect you or "nuanced" support issues you might have, the support is less than great. What makes things more difficult is the documentation and UI are constantly changing. You might find a KB or article that's only a few months old to find out that the "fix" in the article no longer works.

Rating breakdown

Likelihood to recommend: 10/10