Outlook Customer Manager Reviews

Pros
Teams centralize most of the internal communications of my clients. I use it to interact with them and they use it to communicate clearly with each other. By that I mean we have set up channels for all of their different tasks and they can easily post questions or information pertinent to that channel easily and keeping the information organized. We also use it to conference with customers and it allows us to share our screens so that we can all see the information at the same time. It is very easy to schedule these conferences or to create one ad hoc.

Cons
It has been confusing knowing what needed to be configured to allow customers to dial into a phone number for conference calls. I upgraded users that needed this functionality and added minutes to their accounts so that customers could call in, but the minutes were never used even though they used this feature. I wouldn't have spent the money on it if it was clear that it was unnecessary.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I really like how without the need to get out of the same tool we can do so many things, it is an excellent place to coordinate everything from daily meetings with the team such as taking forums, doubt sections, documentation control and much more. Personally, the daily use and communication method is very good, the chat is quite comfortable to use, the calls are usually of very good quality and you can have together with many people at the same time, it does not require many resources in your machine and the truth is that almost never fails, it is very rare to report bugs in this application.

Cons
The main problem with this application in general is that you need to have a good internet to be able to use it correctly and fluently, if it is not your case you will notice constant lost calls and constant signs that it can present failures due to the internet. Another thing is that you may get lost sometimes in your beginnings with this application because of how extensive it is, however it is a very simple application, it is necessary to configure it correctly to get it as useful as possible, I invite you to explore it completely.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use and offers great tools for students, faculty, and staff to collaborate. Features like OneNote and your basic office software (word/powerpoint/excel) are great to have in a web version for easy and quick access without worrying about accessibility and compatibility issues. My office utilizes OneNote to collaborate and train our employees on our team daily, while also utilizing it for note taking and other options with outside vendors as well. OneNote is an amazing tool that is incorporated with Office 365 and it has helped our students remain organized and work in groups/collaborate in courses in an efficient manner as well. Word/Powerpoint/Excel have been around for some time, but the functionality and ease of using them in a web version has allowed our students, faculty, and staff to be more mobile and not stuck to a desk all of the time. The Office 365 software is great in a web/mobile version!

Cons
Sometimes there are some issues with syncing web updates (like onenote updates) to a desktop, but they usually resolve themselves pretty quickly. Depending on what administrator settings your company has, you may have a little trouble getting the sync figured out, but once it is set up, the ability to work wherever, whenever, is amazing! I would recommend Office 365 to all companies, regardless of the cost.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ease of use for a participant to log in. The choice of web or app is great since there is no need to download the app. Most functionalities are supported on the web app. The sound clarity is awesome, one can feel it once having used other conferencing software. The feature allowing a participant to access the presenter's screen (needs to be used cautiously) is excellent for us while conducing training sessions of our solution. As a team, we use MS Teams for collaborating on multiple projects.

Cons
Teams desperately needs to give hosts a public url, which is a much faster way to share and jump onto a call. The url right now is a lengthy string, almost hilariously long. If there was one thing that competitors like join.me or zoom have over Teams, it is this!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that it's easy to use and takes the burden of managing an Exchange server or other mail server off our plate. It's easy to manage, assign licenses, and in some ways easier to navigate administrative tasks. In addition, you get a bunch of extra features that you wouldn't have if you ran Exchange on-prem.

Cons
The two things I least like about the software is support and documentation. Support is either really good or really bad. For big items (e.g. email is down), they shine or keep in constant communication about the issue. For little issues that only affect you or "nuanced" support issues you might have, the support is less than great. What makes things more difficult is the documentation and UI are constantly changing. You might find a KB or article that's only a few months old to find out that the "fix" in the article no longer works.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The best feature of Microsoft Teams is the seamless integration of voice, data, and important business material that one is able to share across an organization. In the past various other tools bearing minimal resource/tool options were used, thus making it time-consuming and sometimes frustrating to follow processes. The greatness of the interactive relationships within the Microsoft Office 365 ecosystem really takes this product and sets it aside from the rest. There are many eco-system applications, tools, and resources available, however, nothing quite compares to having this in a Windows environment with multiple Microsoft applications and software being used. The intergration of the Outlook Calendar makes looking at endless emails in a day, a somewhat thing of the past. I also love the specialized chat features as opposed to Skype. Communicating with my immediate, extended and national teams have become such a breeze. Sharing content within these same utilties is an absolute winner for me.

Cons
At this point, I cannot think of any feature that has hindered me or affected me negatively. I use the software on a daily basis and across different devices. I have not had any issues or challenges.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- ability to work from anywhere as long as I have internet -cloud based so I have access to all my files even when on a different computer - Access my email, files and all Microsoft programs from any location and device -great customer support -can work on device vs cloud and then save on device or cloud -share documents- collaborate - security - no licensing issues- everyone in office has same service and upgrades at the same time

Cons
-since everything is cloud based if issues with internet equal issues access files -updates can take a lot of time -you have to purchase a subscription - changing features -- sometimes get "hung up" and doesn't do anything and will self shut down

Rating breakdown

Likelihood to recommend: 10/10

Pros
Office 365 is the collection of all the well known Microsoft Collaboration and Productivity suite of tools that makes the business simpler and powerful without compromising the security. Starting from outlook email access to office tools like Word/Powerpoint it is easy to configure based on the user settings and allows to host the enterprise application through comp portal. Specifically, the support for mobility is amazing. It allows me to configure the office email setup without any additional work based on the rules set by the administrator.

Cons
One of the major drawback is, it will not allow work properly if you have more than one office 365 accounts. In my case, My client and my organization both are started to use the Office 365 as the primary hosting platform. And most of the cases, it will request me to delete any of the other accounts and I need to re-configure to check the other email. Switching between the accounts is not easy.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Always provides the latest version of all Office applications, can be used on multiple computers (depending on package purchased), offers OneDrive storage included with the packages

Cons
Becomes expensive over time, local installs of the applications sometimes need to be reactivated due to bugs in the activation system, locks you in to a specific software ecosystem

Rating breakdown

Likelihood to recommend: 7/10

Pros
Now, pretty much everyone uses Office Suite for managing their education, personal life, and work life. I am no different. Office 365 is awesome for a number of reasons: 1. Updates - you're always working with the newest versions that have been developed. AND you can work with versions that are still being tested, if you want. How cool is that? Your testing feedback can help to improve or shape software in the future. As a frequent user, that is really important and valuable to me because I want my software to make my life easier, not more difficult. 2. Instant Access, Anywhere - Of course I have Office Suite downloaded to my laptop, so I am able to take it with me wherever I go in that way. But what if my laptop dies, or I leave it at home? No problem! I can work from anywhere because I can log into my account and work. How cool is that? My only constraint is remembering my password. 3. Office is the gold standard for word processing and email management. It's easy to use and easy to love because it's recognizable, simple, and intuitive. 4. I also manage the Office 365 accounts for many members of my team, and being able to access everything in one "portal" via a web browser is just priceless. It means I can change passwords, set out of office responses, and more, easily. No more having to have someone's computer or networked server. It's been a lifesaver in that way, for sure.

Cons
I do have a bit of a gripe with Office 365 - the Mac applications are just not quite as robust as the PC applications (which I suppose makes sense, since Microsoft is so invested in PCs). That said, though, I would love to see equal functionality across platforms. I work in a Mac office, and never get quite the same experience. Most training modules are made for PC, most pros in my field use PC, and most tutorials are for PC. That means I have some trouble learning specific skills, which sucks. Beyond that, the only other gripe is a lifestyle issue - when you have 24-7 access to everything, the lines between work and life can blur. Now, that's not Office 365's fault, but it's important to recognize that everyone needs a break and having constant access isn't for everyone. Additionally, I am not a great lover of the subscription model. I am not sure why, but like many old men (I am not an old man, but it's a good analogy), I have a hard time letting go of the "pay once and own it" ideology. I've managed to suck it up, though, and made the switch, and it's getting easier by the day to recognize the value of the subscription.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The Office 365 Professional has all the programs that a professional will need (and more) to do their work; email, calendar scheduling, word processing, spreadsheets, presentations, etc. it's all there. And because Microsoft Office has been around for decades, its a known quantity that most people have used and are familiar with. The familiarity and ease of use are two major pluses. Because it is the number one program for word processing, spreadsheets and with Microsoft Outlook, calendaring and email, most outside programs that interface with those programs make sure they are compatible with Office 365.

Cons
Call me old fashioned, but the thing I was least thrilled about with Office 365 was the fact that instead of a program that you buy once and then can use forever (or until it's no longer supported by the manufacturer and becomes obsolete - see WordPerfect(tm)), now I have to pay a yearly fee to use the software suite. Granted, the price is not awful, and there are low cost options for people who truly will only use the basic programs like Word and Excel, and special pricing for students, but the idea that I now have to pay for the same program every year galls me. Even knowing that the online nature comes with several additional bonuses including cloud storage of documents, I still am vexed that my favorite "in the box" program is now a subscription service, like NetFlix or HBO. Their cloud storage security is not secure enough for my business (I am a partner in a law office), and the other extras I get I likely will never use, simply because I operate a small business and don't need Microsoft Teams to contact my law partner; I just walk into her office. Finally, the pricing for parts of what I would want from Office 365 was beyond what I wanted to pay; for example, to set up custom emails that contained the name of our law firm's website, Microsoft wanted more than double what I could obtain through Gmail, which worked with our website design program in a way that Office 365 didn't. And syncing Gmail with Outlook has its own problems based on internet security.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Proper and correct syncing between multiple platforms is by far the best feature. It looks, works, and keeps track of current conversations regardless of the platform. Ability to take notes and/or schedule notes within a meeting or group chat is very valuable. All of these files are kept in sync regardless of the platform, and this syncing is seamless. The fact that all of this is integrated fully into the rest of our Office365 package means we don't have to have multiple apps or worry that a plugin won't be supported.

Cons
What we have like least is currently in development by Microsoft. At the moment, we cannot undock a video chat window from the regular chats. We also cannot have multiple chat windows going. It would be great to be able to continue a live video conference and have a chat window on another part of the screen or use the whiteboard or note taking features all at the same time.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Microsoft offers a Web Portal, or integration into your Outlook app, as well as the ability to sync your Onedrive with Windows File Explorer. There are many useful tools that you can add-on such as To-Do, a note taking app that can sync with android phones and where you can flag emails to show up in a to do list; Boomerang, which can resend emails to the top of your inbox when you want it or you can schedule emails to send to your contacts at a later time; Skype for Business, and many more. With all of the functionality these add-ons bring, all of the basics are covered in the apps that are already included such as Outlook, Word & Excel & the other apps (online apps), Calendar, Onedrive, SharePoint (or Sites), Teams. The online versions of Word, Excel, PowerPoint, & Publisher do have limited functionality, but most business level subscriptions also provides access to the desktop apps where your files will sync real time. There is no longer a reason to download documents, edit, and resend to everyone else who needs to edit info. If you're accounts are all synced, those files will remain intact. Multiple people can work on them at the same time and changes with be automatically synced and saved.

Cons
There have been many updates to the look, feel, and general usability of OneDrive and SharePoint. SharePoint lacks some organization and doesn't always accurately show who uploaded, or edited documents. OneDrive is a great tool for saving all your files to the cloud, however, when others share files with just you, you are not given the function to sort, or organize this section, making it hard to find live files.

Rating breakdown

Likelihood to recommend: 10/10

Pros
My favorite feature is sharing documents with a proofreader, client(s) or project member(s) which all us all the ability to adjust to document information and make changes together. We can all open the same document at the same time and work together to get the information how it needs to be. We often do a conference call with one main editor of the document. We can all watch the editing live. Other times we take turns editing the document. We can do in an hour what used to take us days of sending the documents back and forth. Plus word is something everyone understands so there is very little learning curve.

Cons
Excel badly needs build in Macros, shortcut features. I had a big product that while needed to move pdf information to Excel and it was a nightmare. I ended up download other software to put the information in the spreadsheet then copy and paste to Excel.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to access from anywhere in the world if you have an internet connection. Possible of access online and edit or change any documents (Excel, Word, PowerPoint, etc.). Can access from any device to your account. Skype for Business or MS Teams can use as a Video/Audio Conference tool. O365 comes with Microsoft Intune which helps to manage your organization's mobiles and Portable devices( ex.IPADs). Sharepoint Online helps you to create own Website to share documents, updates, etc within an organization or with external parties. O365 is one of the greatest solution provided by Microsoft for any Organization which will cover at least 80% of the most needed applications in one platform.( Based on the licenses you purchased.)

Cons
Microsoft Intune limitation to setup Emails on an Android platform using a Fully managed profile when you have a none third party exchange platform that is not connected to Exchange Online. Only "Gmail" and "Ninework" works with Intune Android emails. New Sharepoint Online some features complex compared to the previous version for users who used to the previous version.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This is one very powerful group of products, that everyone should use because of: 1. For me it has one of the most powerful tools for office work - like Word - for organizing and creating your documents, PowerPoint - to easily create your pretty presentations for your software development for example; Excel - to store some table data and calculate a lot of things; Outlook - to organize all your business or even personal mails; Teams - to chat with your partners and much more. 2. You have always up to date software - you keep in touch with every new update which brings you more security and of course new features. 3. You can install the product on your device, either use it with the cloud version. The cool thing is that if you have multiple devices - you can install it on them, even they are phones, PCs or laptops. And the coolest one is that there is a cloud version of the apps. 4. Everything you create can be stored on the cloud, so your documents will be always with you - just view them from every device in every point of the world. 5. I think the price is good and worth it. 6. And finally, there is the support which you can contact to help you if you have any difficulties or problems with the software.

Cons
Since my experience with the product I haven't experienced any difficulties which cause me to have a negative point of the product. Of course, there were some bugs and some crashes with the cloud versions, but which software hasn't one? And of course, even that there was kind of this problems, they were very fastly resolved, which is cool because you are not waiting too much to get back the service working.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It’s seamless integration with other Microsoft Office products so that no new knowledge is needed to use and all of the features of other products are repurposed in this one.

Cons
Ironically, this application might be better suited if it were merely an enhancement of features in Microsoft Outlook.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is very easy to use, convenient and user friendly. It is a very light weighted software and does not take much of your space. It is great for internal communication in a company. It supports features like polling which is very useful. It has various apps and connectors to integrate with other software. It supports sharing of all types of files. It is great for scheduling and holding meetings. It supports the functionality where different channels could be created for different departments and teams under a company and promote collaborative development. Also supports excel and other ms documents.

Cons
Sometimes while sharing files, the software freezes and have to try sharing the file multiple times. It saves the files by default to a teams folder in the system and does not ask for a path to store the file. The UI when attending demo calls should also be enhanced, it just shows the number of people in the call.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Microsoft Office 365 is offered to all of our 18,000+ students for e-mail services alongside Microsoft's Office Suite. Office 365 allows our students to work from anywhere with internet access and collaborate with their teachers and peers. The cloud saves effortlessly, and the e-mail system has worked flawlessly. In handling the e-mails for an institution of such a magnitude, other programs can sometimes lag or have various downtime issues. Even some of our larger software providers have had issues, but I have never seen any issue with Microsoft. Many of the other CUNY schools also utilize Office 365 for their students, and between our system alone, there are well over 50,000 users. Compared to the previous edition, the addition of the Office Suite has made our students more productive and more efficient.

Cons
I have never had an issue with the Office 365 Software. I would love to have easier cell phone e-mail implementation to create even more easy-to-use access for our students of all ages and ensure our communications are reaching our students and staff with greater speed. However, this may simply be something that my institution has not yet utilized. With that said, it certainly is possible to add the Outlook accounts to cell phones through the e-mail inboxes, however, I think having a single unified app would make the process even easier.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Office 365 is packed with great software at a great annual price. It's simple to use, but also very powerful. I primarily use Word and PowerPoint for my job and I find it quick, easy and effective. The new feature where PowerPoint makes suggestions to improve your slide is really nice and often spurs ideas in me. Outlook is a powerful email, contact and calendar that you can use across multiple platforms and share with co-workers and family. One more than one occasion it has helped me remember important dates and appointments as well as keeping on track regarding my work responsibilities. I don't use excel, but people I know who do speak highly of it and how flexible and powerful it is.

Cons
There is very little about Office 365 I don't like. Outlook could use an aesthetic overhaul in my opinion, but that's a pretty minor gripe for software as powerful as this.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Office 365 is a platform developed by Microsoft to introduce a new trend of an office package. This is totally based on internet and no any software needed to download and install. That is the most important advantage of Office 365 platform. The only thing we need is a computer or a smartphone with a web browser and internet connection. In this platform we have the access to many of the software included in a normal Microsoft Office package such as Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Microsoft Access etc. Office 365 was really helped me in immediate occasions where I do not have time to download, install and use some software. Best feature in Office 365 package is ‘Teams’ package. All my friends including me, signed in to Teams as an engineering batch and all of our lecturers also joined to it. This makes our academic works easier and efficient. Lecturers upload their lecture notes to Teams. Then all of us (Students registered in Teams) can download and refer them. Also we do online assignments, quizzes through Office 365 platform. Another great thing is the One Drive online storage given by platform freely with the open of an account.

Cons
We cannot use Office 365 without an internet connection. This is the major problem arise if we are living in a rural area without good internet connection. Though Office 365 included with many wonderful features, they are not useful if you do not have an internet connection. Also Office 365 takes much time to load. Especially the Teams package take considerable time to load and it spend big amount of our data package. All the features included in a normal Microsoft Office package are not included in Office 365. We cannot use it to do complex works that we doing using normal Office package. Sometimes little bugs can be seen in Teams package. We need a Microsoft account to use Office 365. Without Microsoft account we cannot work in Office 365 and we have to sign in to our account every time before we use the package.

Rating breakdown

Likelihood to recommend: 9/10

Pros
There are a few features that I personally love about teams: 1. Ability to add additional applications. In teams, you can link other apps to your team page and this way it makes Teams a one stop place for us. Not only I am able to link different kinds of Microsoft tools Powerpoint and Word, but also third party tools like Lucid Chart and Mural that we use for diagrams, Ruum for project management, Trello etc. 2. Planner tool. Planner is my favorite feature to use in Teams. It is similar to Trello and Asana, but in my opinion much better and more clear. It is easy for me to organize tasks by different criteria, have different column views, label things and color code them and link other assets in Teams to these tasks. This makes my project management part of the job really easy and quick. 3. Ability to have multiple tabs in team pages. This makes it easy to make these team pages very organized and look put together. My team has different PDFs linked as one of the team pages tabs, we use a Wiki, excel and many more.

Cons
There are a few little things, like not being able to have multiple team pages or folders open at once, for example. It also is a little buggy from time to time, for example, it wouldn't let me rename folders under certain circumstances, but would work an hour later.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Microsoft Teams is not only conferencing app its integration bunch of application. With single application we are able to access most of the Microsoft service one-drive Calendar, One note, planner etc. Believe this is grate alternative for MS lync, SFB. Spaciously channel creation is very help full to discuss internal issues and and share our ideas. Team meeting work as slimier to Skype for business. video and voice quality is very clear and seems this is working with using less bandwidth. Product is getting attractive among the users and admins. it’s using AD credential for sign in.

Cons
Software startup time is slow have to wait little time to complete work. some time application environment complex for basic users that time we have to help them to find out application features. As a user and admin Cons are very less with the product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Microsoft Teams is a very good easy to use a duplicate and changed version of Skype. Microsoft Teams can be used to do a number of different things that Skype cannot do. Microsoft Teams on the good side can do a number of different things from starting a conversation to set reminders for groups or teams. Microsoft Teams can share files with anyone in your team with ease, and it does get deeper than that. Teams also do more than the usual chat software, like personalizing the software so it can fit your experience. If you have a full Office 365 package you will experience full Office 365 including tools such as Planner, Word, Powerpoint, Excel, Power BI. Teams has both Android and iOS apps that you can use to communicate with your colleagues with your smartphone.

Cons
But then again, Teams can get confusing. Uploading a file can be easy, but then again file structure can be complicated and can frustrate users (it frustrated me). Microsoft tries and makes it easy to use by separating the main features into categories like Chat, Teams, and Files to separate apps on the sidebar. This again over-confuses users (like it did to me) as everyone prefers it to be in one app like it was on Skype. It has compatibility issues, I have installed and used Teams in my MacBook but OneDrive synchronizing has stoped I have no idea on this issue.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Teams aims to be a full communication software for developements teams. With this in mind, it includes both written and audio/video chat. Something nice about Teams it is that the written chat is not a secondary feature behind the audio/video meetings, but it is part of the main feature. It allows to create one-to-one chats, like a direct messaging software, but also allows to create team chats, group chats and so on. Is good to indicate that the teams can be defined as a different entity from the gropus and you can invite people from different teams to a same group, or maybe ivite a whole team to chat with some other people... it is very flexible regarding this. Another interesting feature is the posibility to share files within a chat, and that the files are stored to be downloaded at any time while the chat is not deleted. And you can check the files shared on a group by just clicking on a button. The same thing happens with the audio/video meetings. You can call a single person or several at a time. You can share screen to present something, request control of the presenter screen and also if using a Wacom tabled or a Microsoft Surface, you can share a whiteboard where every participant can draw. Beside this, the quality of the audio/video calls is just perfect when you've a good internet connection.

Cons
It requires a very stable internet connection. Athough this is something common in video-conference software, with Teams is a bit extra problem since a network with ver little unstability causes the audio/video quality to drop too mucha and even kick you out of the meeting, after what you need to join again. The inexistance of a native Linux client is also a really big downside for me.

Rating breakdown

Likelihood to recommend: 10/10