Outlook Customer Manager Reviews

Pros
It is the de facto standard for creating all types of documents for daily use in an office. With an Office 365 subscription, you always have the latest versions available without having to buy an upgrade or manually download updates.

Cons
As the versions have progressed, all the products have become increasingly harder to use and they require in-depth knowledge of the Microsoft Ribbon in order to find the functions you need. The "help" documentation is poor at best and answers to operational and use questions are almost always found on other websites, not Microsoft's sites. The ribbon has been forced onto users and there is no way to revert to older versions of command lists and menus. And Microsoft does not provide the ability to search for commands and learn where they can be found in the ribbon. This makes it impossible to learn how to use the products by using them. I've used the products for years and I still, constantly, have to "google" to find where commands are and how to use them. Also, since all the Office products are constantly "improving", Ribbon and menus change in their method of organization which quickly invalidates any help you might find on Microsoft sites and other 3rd party sites. Instructions dealing with "click this and then click this and choose this" need to change with each version and they do not. Worst of all, Microsoft had decided to make all their "apps" into "tablet friendly" ones with larger buttons and greater spacing between buttons. This has reduced the area to display commands and made the ribbon and menus more complex with several more drop-downs and several more clicks required to get to the command you which has and continues to make the products harder to use.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Years of advancements make Office the clear winner for business applications over G Suite The templates that come with Office 365 applications and the ones you can find online Easy offline use Ability to use with documents created in Google Docs / G Suite by parishioners SharePoint has great features that the G Suite collaborative environment doesn't have

Cons
Inability to create groups in Exchange that do not include email addresses outside of your domain The one Office 365 application that hasn't advanced a great deal is PowerPoint - but it still gets the job done if you aren't trying to do anything too fancy as long as you avoide Death by PowerPoint bulleted text

Rating breakdown

Likelihood to recommend: 10/10

Pros
Microsoft Teams provides all of the functionality of Skype for Business, but with a better user experience. The audio and video quality is excellent. The collaboration features are by far the best I've experienced. Simple to deploy, easy to use, I cannot say enough good things about Teams.

Cons
Without proper governance, this product will sprawl easily within your organization. Take some time to setup business rules and remove the default permissions, enabling the proper security and administration of the application.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It has many features, every update we find more features that makes the job easier, it is very stable and the sync with onedrive makes it very trust-able since the job is always on the cloud . On windows

Cons
The very most issue of this software is the lack of compatibility or compatibility issues with other systems than Microsoft Windows. Using it on MAC OS Mojave, I have found so many issues mostly with Onedrive, it stops synchronizing because of the name of the files, updates had came, for macOS and for office 365, the issue stills happens at least once a week.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What i like most about Microsoft Teams is its versatility, its uses seem to be endless. It took me a while to get used to using it as its grown as ive learnt to use it. Microsoft and 3rd Parties are still adding new functionality to Teams via apps, connectors and bots and it seems to be gaining pace as developers see that its adoption is taking off which for end users is great news as more than likely you will be able to find one of these apps, connectors and bots that will connect Teams to another Cloud App or Service that you use already making Teams even more productive to use.

Cons
Its Tennant switching function, Guest and External users still baffle me sometimes as its not straight forward to use. If your Azure AD user has been invited into a team that belongs to another Office 365 Tennant account you have to manually switch Teams to that Tennant account via a drop down which then switches over to that Office 365 Tennants Teams channels so that you can access the channel / team you have been invited into. Its as confusing as it sounds, I still dont think this is the answer to the multi tenant problem. Although to be fair its now a lot better than it was a year ago or earlier. Then to add to that confusion you then have the Guest and External user types, both types can be invited into your Office 365's tenants channel / team but the Guest user actually will add the invited user into your Azure AD as a guest user so that user has more rights to a channel / team than an External user. External users can be invited into a channel / team but there rights are very low but the External user type is mainly for the IM / VOIP / Meeting functionality in MS Teams.

Rating breakdown

Likelihood to recommend: 8/10

Pros
My company began using Microsoft Teams in April of 2019. Using a new product can be tricky and make you unsure if you'll like it. I don't like Microsoft Teams, I LOVE it! The software offers more features, options and accessibilities for its users. My team and I mainly use the platform to communicate with one another versus picking up the phone and calling because it is faster and more convenient. The layout is perfect, easy to read and I like that I am able to change the background to high contrast - stands out like a sore thumb in a good way! A great example where Microsoft Teams has helped me achieve my goal was when my director had previously put her phone on silent and forgot to take it off. A phone call from a client had come in and instead of raising my voice or getting up and running to my director's office, I got on Microsoft Teams and sent her a message to let her know I could not direct the client to her phone. The concern was solved in the nick of time and neither party had to wait longer than they should have. Microsoft Teams is a great teammate to have!

Cons
My coworkers and I simply use Microsoft Teams to communicate information with one another and based on the software alone, have not had a single predicament. There is nothing that I least like about using this product personally. Though I do go on to question why this application has so many apps for integration and the purpose to integrate the many apps in association. A first time buyer may think to themselves, "Wow! That's a lot of apps, I don't think myself or my company will be needing all of this." The multiple apps may come off like a strong perfume - there's a lot going on and no one explaining the beautiful chaos of the apps provided. I am sure if my coworkers and I took the time to go through the apps, we would find something of use for our team. I just wish Microsoft Teams had a better way of presenting the applications included.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I am always asked to make a decent presentation, a proper and organized article, a database and many more other duties. Luckily I have Office 365. it is the absolute package that contains all of the necessary tools to get these duties accomplished. All my favourite Softwares are gathered in one place ( Office 365 ). I use almost every product included in the package. PowerPoint to make perfect presentations to my college, Word to prepare a well-shaped article, and Excel to make some huge databases that contain tons of information and calculations! I also use OneDrive which is a product included in Office 365 that gives you access to your files from anywhere, whether you're at home resting at your bed, or at the library studying or even in a vacation on the beach. You can access your files from literally anywhere! One thing I like a lot about Office 365 is that once you get it, you will have it on your PC, on your phone and even on your Tablet or smartwatch! Also, I like the fast-paced updates. with Office 365 you will always have Word, PowerPoint, OneDrive, SharePoint and many other products at the latest version as soon as it comes out!

Cons
While you can access your files at any time and from anywhere, you need an internet connection for that, so if you happen to not have an available internet connection, you will not be able to access your files at all. Office 365 uses the latest technology and do updates for its products pretty often, Office 365 is so advanced to the point that sometimes it will not be compatible with some old systems and devices. Although you might be able to come around this problem but that process is very time-consuming.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I've been moving away from Microsoft Office because I've been moving away from Windows for a long time, but I've never find a good Office solution that compares to Microsoft Office. Open Source solutions are a bit clunky and are not on par with the latest User Interfaces experiences, and Google Drive offers the best alternative, with less options than Microsoft Office. Since Microsoft Office offers cloud solutions as part of MS Office 365, it became a game changer. I can now properly get back to the Microsoft solution and use their tool from everywhere, knowing that I will have the proper layout in files shared with me, and vice versa. The options and tools are exactly what you could expect from Microsoft and this move toward the cloud is a very nice move. The MS Office solution is not free, but it offers a storage of 1TB on the cloud and the licence can be shared with family members (up to 5 people).

Cons
The cloud solution still needs some improvements. I haven't been able to edit, at the same time, a document with someone else, while Google Drive offers realtime edition on any kind of files. Microsoft offers a great solution with MS Office but seems a bit late to the "cloud party". There's still a lot to improve and I feel that it's easier now to get people on Google Drive and share documents with them, than it is on MS Office. Part of it being because MS Office doesn't offer free solution (yet).

Rating breakdown

Likelihood to recommend: 8/10

Pros
- The ability to control the channels and groups - Being able to easily get missed notifications via email - Mobile app that is just as great as the desktop app - Web app makes it easier for everyone to use teams with no installation - add-ons for wiki's scheduling - HIPAA compliant - Able to share your screen with co-workers on the fly

Cons
- Lacks the ability to create a command like slack where you can have a bot produce a wifi code or other common knowledge that is needed from time to time

Rating breakdown

Likelihood to recommend: 10/10

Pros
The benefits of Office 365 are many, I will try to list only some. By subscribing to Office 365 (O365), you get access to the latest versions of Office software (WORD, Excel, PoverPoint, Outlook, OneNote, etc.). Allows you to use the most advanced features in these applications that have become better at a given moment (e.g., Direct Translation of Text in a Second Language in Vord, Using Geo Cards in Excel, or Inserting 3D Visual Elements in a PoverPoint). The full package works best with the cloud (cloud) where Microsoft gives each user a free terabyte space on their file storage servers. One terabyte is more than enough to store all the files you use on documents (photos, photos, videos, e-mails, etc.). Transferring your files to the cloud gives you several benefits: :: Your files are available to you from any computer, tablet, and on your phones: You can share files with colleagues, even more so, work on the same file at the same time from different locations (for example, colleagues in the office and you at home, do together on the same PowerPoint presentation, and then see who made the change). These services significantly reduce the number of sent emails, then problems that arise when the organization circles several versions of the same document within the organization. :: When all of your files are in the cloud, it means you always have a copy of your disc without the need for external disks.

Cons
There are also shortcomings in the use of O365 that some organizations can be decisive when deciding whether to switch to this service: :: If you are not connected to the Internet, synchronization between devices will not work. This means that you may not be able to update the latest version of the file your colleague worked with using the 'cloud'. :: Microsoft almost daily adds new features, and for some users who do not like changes, it may be a problem.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Starting to realize the potential benefits of integration across Windows, MacOS, iOS

Cons
Would like to see better integration with other messaging/chat tools like Slack, etc.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The first thing that reminds me about O-365 is that it’s on the cloud. As we are still in an infant stage of cloud tech, there are both pros and negatives, but definitely in time, technology will improve to a stage, you can expect anything. Let’s assume there’s not going to be a jailbreak. Having said that, there certainly are pros in the current scenario. You are on the cloud means you are armed with some godly powers. No servers ‘on premises’, no ‘restricted’ storage areas for servers, no maintenance costs and you have the freedom of mobility. You or your team can access O-365 anywhere on planet Earth if there is internet. One other notable advantage being on cloud is the safety against loss of data. The safety of your data if stored in an ‘on prem’ system is vulnerable to various hazards and would be lost if not backed up in a remote server. No capital investment on expensive servers, you can obtain the services for a monthly or annual subscription per user basis and the user have the ability to install O-365 up to 05 devices. Though you need subscriptions on certain advanced features, you can opt out additional services when you don’t need. When it comes to features in office tools, I doubts if there would be any more requirements to run general office matters. All MS office applications are designed with almost all features required with the experience gained during a long journey. The system gets updated frequently and you can enjoy the benefits.

Cons
as a general rule, cloud based applications could be more vulnerable for security breaches than an ‘on-premise’ system. Certain online feature in Word, Excel has limitations compared to your own installation.

Rating breakdown

Likelihood to recommend: 9/10

Pros
What I like most about this software is the ability to have a team site where you can communicate with members of the team and store/share documentation. I like that we can create a "meeting" with notes/tasks, etc within it. I work on many different projects and we are using the "Teams" sites as a way to organize our documentation for each project - have meetings that contain our notes- have team chats and even a "board" for posting items on that the whole team can view and comment on. The biggest advantage comes with the fact that we have many people working remotely and this way everything can continue as if everyone is on site.

Cons
The most frustrating part of this software is the fact that it is a single window only- you cannot open more than one item at a time. So, if I am in the middle of editing a document and someone sends me a chat message- I have to exit the document to look at the chat message (and respond) then go back into the Teams file folders and traverse back to the specific document location (because it reverts back to the main page) and once I find the correct document again- I have to re-open it to continue (unless I am editing it outside of the Teams app - which I do sometimes for this very reason). This makes it very confusing to keep track of what I was doing - I end up waiting to check a chat message until I am able to reach some point in my editing that is a logical place to save and stop. Which then kind of negates the whole timeliness advantage of using a chat over email.

Rating breakdown

Likelihood to recommend: 6/10

Pros
It just works. Documents go through without odd formatting issues or incompatibility problems. Everything works and the documentation and community are top-notch.

Cons
Basically, I had to pay for it, but that's the cost of doing business well.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I feel like in recent years they have made great improvements particularly in making the products easier to use. This is especially the case with MS Excel, in which I recall having to memorize all sorts of different formulas which was very frustrating at times. They have made the interface much more user friendly which is great for those with limited experience in using Excel. Outlook hasn't changed much, which to me is a good thing as I was already very comfortable and happy with that aspect of it. Powerpoint has also become easier to use, although personally I prefer the old school Powerpoint of 2006-2010 era, but it was primarily because I knew how to do a lot of things on it that others didn't which is no longer the case.

Cons
Microsoft Word is still the most frustrating product to use and I have seen little improvement in the areas that need it the most over the last 10+ years. It seems as if Microsoft continuously makes minor changes that don't help when someone wants to, for example, edit a resume after a few years and wants to simply add or remove portions of it while keeping the structure the same. I still get caught spending hours trying to make minor changes in these sorts of situations and I have seen no improvements in Word to address this issue. Now although I mentioned Excel in my positives, there is still one large negative with it, and that is the difficulty in extracting information from other excel documents if you are working on a project that has multiple excel documents that can't be combined into one with different sheets (in the Data Collection Management World this happens frequently). I am also not a fan of the new(ish) subscription model to Office, and preferred the one time purchase, although I understand the logistical and business purposes of changing it to a subscription model.

Rating breakdown

Likelihood to recommend: 7/10

Pros
- Microsoft Office programs are some of, if not the most intuitive programs for running an office. - Microsoft Publisher alone is one of the most powerful publishing programs out there today. - The ability to finish something on my laptop that I started on my work PC with just a couple clicks is amazing. - The cost to have all these programs together on all my devices would cost a small fortune anywhere else.

Cons
- If you don't have office 365 you keep getting advertisements for it. (one of my PCs I don't use it on gets a notification to try it for free on start-up all the time.) - Microsoft support, like any tech companies support, is typically foreign from the United States and therefor they usually have an accent that can be difficult to understand sometimes. It doesn't mean they know any less, it just means you may have to ask them to speak a little slower.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software suite of apps are so Robust and you have them both on the cloud and on the desktop to use whatever way you desire. The MS software apps are the best money "can't buy" - meaning you can't buy any better apps than MS provides for each category you are dealing with. Their phone and/or remote session tech support is beyond the word "fantastic", and they immediately answer the phone when you call and get righton having remote sessions and finding and fixing the issues that need to be troubleshooted and rectified. All of this support is 100% free and for every application in the suite of apps provided...from Onedrive to OneNote to MS Word...and on and on!!!

Cons
Each app is so ROBUSt that it truly takes a gargantuan amount of time to really learn how to work with them if you really want to use them to their fullest potential. There is no "easy fx for this" and you have to expend the time and energy to learn the "ins and outs" of each app to know "how to work it". Consequently, the ONLY big issue I have is with OneDrive and OneNote...as they are 2 separate apps but the reality is that they are really ONE...meaning unless OneDrive is configured properly...OneNote will NOT work...and vice-versa. Therefore, it does take time to figure this all out as a new user...but now that I'm an experienced one, with many dozens of hours of tech support history "under my belt" - I now know what to do when I have to do a "clean install" of Windows 10 and reinstall the desktop apps again....as I learned the "hard knox way" what must be done from the "get go" to get BOTH theses apps going in the right flow! I recently purchased a brand new computer and i did NOt need tech support to assist me in installing Office 365 because I had learned all the "tricks of the trade" from past experience already, and I was able to do just fine installing the entire app suite alone without getting tech support on the phone!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I've had the privilege of testing out an early copy of Office 365 in the past. It was great! Fast forward to today and it's only improved further. You get a lot of features that you would expect from the classic Microsoft Office suite plus more. It's easier to collaborate with your teammates especially because this suite is online based. Everything is in the cloud and easy to access from any point which means working remotely has never been this good!

Cons
You do have to pay for a subscription. While there are other ways to collaborate with your teammates online, if you want an easier and premium way to do it, 365 is the way to go. You do need to consider the budget though.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ofice 365 with all applications I like to use. Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Microsoft Teams, Yammer and other applications, the company I work with my work in my private life. I can handle all my important work. Ofice 365 can be operated mobile and fixed anywhere without interruption, with the ability to work independently from the device and work with similar interfaces on every device. All plans are compatible with Office 2007, Office 2008 for Mac, Office 2010, and Office 2011 for Mac. I've been doing all my correspondence with Ms office word for years. I've used all software versions of ms office to date. I'm a 20-year-old ms office user. I never thought about using any other software. I do all the presentations with Powerpoint for years. I've never seen a better software than that. I get excellent and professional results. Because ms office is extremely common and good software marketing; I always had good support in technical understanding. I improved myself by easily accessing training documents and videos.

Cons
The only dislike is the charge part. In recent years, hikes have increased. Besides, the good thing about office 365 is that it is free for students. Maybe we think it might be a bit too affordable in professional users.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Tight integration with Microsoft Outlook (unlike other email platforms). This is most noticeable with contacts and calendars, including sharing. The subscription-based model allows for easy updates to the latest Office software while being able to control if those updates should be deployed at all. This helps to keep all users on the same version without the concern of having to buy upgrade licenses and perform a traditional software rollout. The ability to save directly to OneDrive and/or Sharepoint with applications such as Word or Excel is extremely valuable and is a great solution for small organizations that have no local central storage or tend to save items directly on their own PCs. Email accessability is simple via web, mobile, and desktop. Storage space is sufficient and can be expanded easily (for an additional cost). Tenant management is very easy to use and navigate - most areas are very self-explanatory (help is easily accessible as well).

Cons
Office 365 has matured quite well. Early on, tenant management was a little clunky and over time features have been added. A wish-list item would be wider acceptance for OneDrive integration with 3rd party apps - similar to DropBox.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Teams is a very user-friendly application that facilitates communication between individual users and whole departments. IM capabilities mean that users can message one another to collaborate on projects and share ideas. Files and documents can be shared with others, and Teams also has audio/calling conferencing capabilities (part of Microsoft's vision to deprecate Skype for Business in favour of Teams) meaning users can meet and share ideas even if they are at home or away from the office. The mobile app allows you to chat to colleagues when you aren't at your desk. If users are part of a departmental team, they can view these teams within the app; they can message other team members, share files, and use other Microsoft-specific apps such as Planner or SharePoint if they have been set up. Meeting scheduling is also available from within Teams, linking up with your Outlook calendar. For administrators, it is easy to deploy and maintain the Teams application using GPOs, and the application itself is self-updating on startup.

Cons
Teams currently installs to the user's 'AppData Roaming' folder, which means that it is installed separately for every user that logs into the computer. It is quite resource intensive to run the applications compared to other communications apps. However, both of these issues have been flagged for review on the Microsoft Teams suggestions and feedback website, suggesting they will be rectified in a future release.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Office 365 was a powerful move to the cloud and leveraged the familiarity of the Office Suite with the connectivity and enabling of collaboration on the cloud. At first, the cloud versions of familiar software was rough around the edges and missing a lot of the functionality that people knew in the desktop versions, even if they didn't use them regularly (or ever). Over time, Office 365 has steadily improved its various offerings, added more feature parity between the desktop and online versions and begun to integrate more seamlessly with workflows for a variety of people. With some vision of what "work" looks like outside of generating letter-size pieces of paper with text and images on it, the variety of tools surrounding the classic presentation, word processing, and spreadsheet software have introduced new methods for communicating and creating content together.

Cons
Sometimes the level of options can be overwhelming. Even with a fair amount of experience, it can be tricky to stay on top of changes or know all the ins and outs. The rapidity with which they address fixing problems is also applied often to perceived problems and that can lead to feeling like the documentation is always out of date or non-applicable and no one knows the right or simple answer to things.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I love that Microsoft has invested so much on Office365 (obviously since it's a major bread-and-butter source of income for them). Given this, you really feel that MS has a great and huge team behind it. And so, I love that it keeps on improving over time via the regular updates and patches. Now, I feel that I get the new features soon after it gets released, and I feel secure as well from threats of malware, bad scripts, macros, and what have you. Office365 is the office we have grown up with in the boom of word and spreadsheet processing. This is a must for compatibility issues as most, if not all, of my contacts use MS products. And so, to avoid incompatibilities, or having to destroy the document layout and formatting, better use the same Office365 (and oh, btw, it is also backward compatible for those left behind in the MSO standalone versions). Office365 is also connected to my MS OneDrive, and so all my documents are readily accessible in one place. Also, this allows me to share my documents to other people and to work on them together. Pretty cool.

Cons
Compatibility with other word/spreadsheet processor apps out there like LibreOffice and GoogleDocs/Sheets. Why can't they just agree on how to save and handle documents, eh? The closed source nature of MSO365 makes it difficult at time to work with other apps mentioned as it destroys the formatting most of the time. So, I tend to share via PDF, but that is not editable.

Rating breakdown

Likelihood to recommend: 10/10

Pros
As a Microsoft Office user for 12+ years, Microsoft has done a lot to innovate their productivity platform. In particular, Office 365 has tons of differentiated value: 1. You receive unlimited upgrade rights to the latest versions. No other types of productivity software provides this option. 2. The amount you receive in the suite is amazing... from Outlook to OneNote to Publisher, the Office Suite gives you the tools you need to transform your business. 3. Co-authoring - This is not just Office to help you be productive. This is Office that allows everyone to be productive at the same time. The co-authoring feature allows people to collaborate and work on documents together even if they're on the opposite sides of the world. 4. Office 365 is secure. The concept of no news is good news applies in this case from a security perspective. Microsoft does an excellent job ensuring that their user's data is secure in the cloud, and that alone is one of the most important differentiated value. 5. The UI is easy to navigate through, and I have personally taught both kids and older folks how to use Office 365 in minutes. Microsoft did a great job creating a navigation pane that is easy to go through. 6. Office Mobile is also great. As a mobile user that travels a lot, it's very helpful for me to view documents through my phone and still be able to view and edit the rich features of Office. I can't say this applies to Microsoft's competitors.

Cons
There are a few cons as it relates to Office 365: 1. For those that are finance conscious, the subscription model does not really resonate with everyone. And if you want to buy the perpetual license, it's ridiculously expensive... 2. Skype for Business needs to stop dropping users from calls in the middle of calls. It happens too often, and even though the potential solution is to move to Teams, Skype for Business in terms of quality calls, needs to stand alone and work better.

Rating breakdown

Likelihood to recommend: 9/10

Pros
What I really like about Office 365 is that it has a lot of tools bundled into one product. The prices are quite good for a monthly subscription, especially for non-profits. The licensing strategy is also very convenient, and the admin portal is so easy to use. It comes with all of the best products of Microsoft, and you can upgrade and downgrade anytime you want. It comes with the basics that you need regularly for work - Excel, Word, PowerPoint, Outlook, OneDrive, OneNote, etc (with 1 TB that you can consume, and chances are, you won't use all of it. Quite generous actually). If you're taking the business license, you get more features like Sharepoint, Teams, PowerApps (I really like PowerApps), etc. When they come up with a new fancy app, for sure, they'll have you play with it, also to see how we receive the new product. I find Office365 easy to use and easy to the eyes. I don't feel like I'm adjusting too much every time they make some changes. Also, Microsoft has such a good reputation, it makes a regular worker feel safe about using it. Over all, I'm very satisfied with Office365. I've been using it since 2014.

Cons
It has too many products that you might not end up using. But hey, take it as a free software!

Rating breakdown

Likelihood to recommend: 8/10