AudienceView Professional vs Purplepass Ticketing Comparison

It is easy to learn and maintain. It is easy to use from a customer standpoint.

It can freeze up on occasion, which makes my work day stall until the issue is resolved.

Thanks for your feedback, Mary Cate! We so enjoy working with partners like yourself.

It's a reliable way for us to sell tickets and get donations along with tickets to our shows, and the customer service is good

Does not integrate well with our other databases, and can't really be used as an effective donor tracking system, although it claims it can be used that way

I love how integrated this ticketing software is with our website, and the customer service is top notch - friendly, thorough and timely.

I would love for the integration design to be easier to update - we made changes to our website and it was explained to me that it would take a team of them to redo the design so that the pages matched. At the time I opted not to have them do that, since our changes were minor. But we're currently doing a rebranding project and we'll need to be able to re-integrate the design - I'm hoping that can be done in a timely manner (when we're ready.) That all said, customer service has always been amazing so this "like least" does not affect my opinion about the company.

Hi Erin, Thank you so much for your review. We appreciate your partnership. In regards to your comment about the updates to your design we have a new interface that allows you to make all of those changes yourself. I will follow up with you directly with more info. Thanks again!

Do not get me wrong, this product is good. It has a variety of options but sometimes has weird dead-ends on the back end or functions in odd ways. It is definitely a better option than what we had. I enjoy it and will keep using it, would love to see some new features.

As I mentioned above, sometimes you run into dead-ends. I wish there was a bi-annual check-in where I could talk to someone about features and what we would love to see. Directly integrated marketing, not using Mial Chimp or another software, truly an AVP marketing feature would be ideal.

Easy to set up shows, ticketing is fast and keeps the UX simple for, let's face it, the most non-user friendly of theater patrons.

Not the most versatile, new theater setups require time and patience. I would love a more developed Development module with tools.

Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design. One of our main areas of development is in the area of fundraising and development. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

No pros were added to this review

No cons were added to this review

We're glad to hear it! Thanks for the feedback regarding the manual. We continue to build out our support site (with more videos,etc.) and hope the monthly OvationTix newsletters are another way to track the frequent enhancements we make to the solution. Please don't hesitate to reach out to your dedicated account executive if you need assistance on-boarding a new employee or leveraging a new advancement/feature in the software.

This service gives us a complete customer focus. It allows us to sell tickets and collect donations automatically online. This service also provides us with "always open" capability by answering our ticketing phone calls 24/7.

The set up can sometimes be difficult when we are creating a new series. But, I suspect that that is because we only do that once per year.

Hi Robert, Thank you so much for the review. If you are ever having difficulty creating a series because you aren't doing it that frequently feel free to sit in on one of our weekly webinar trainings. They are a great way to brush up on the basics if it's been a while and they are hosted every week. We also host other webinars dedicated to a more specific focus (i.e development tools, packages, etc). You can find the link to our training calendar in the help center. Thanks again and we truly value your partnership.

The software is easy to use, allowing our patrons easy ability to purchase tickets through our site. It is also flexible, so we can adjust it to our needs as an itinerant company. We can make our subscriptions customizable to each space that we are in.

The reporting function is not as straightforward as I would like. Sometimes it takes some extra finesse and creativity to pull a report with the exact information that you need. It is not as straightforward as a database as it is a ticketing software.

Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy

The software is super easy to use and, for the most part, logically/intuitively organized.

The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.

Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :)

We went with OvationTix for the 2019-20 season and have been very happy. Their sales team has been super helpful in setting up all of our data. Whenever we have questions, they customer service team is knowledgeable and very patient and helpful. I would highly recommend going with OvationTix for your ticketing needs.

We have had issues with the new roll out of their seating chart. Unfortunately, our seating chart seem to be too big for the newest system and we are stuck with the legacy version. They are working on an update but we haven't heard anything yet.

Hi Patrick. Thank you so much for the positive review. We are definitely working on improving the seating charts for larger venues and should have that rolled out this fall. Thanks again!

Easy to use and train others to use; Customer service is super-responsive and they talk to you like human beings; One piece of software for both ticketing and development; It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it; Clear, easy reports that you can save and/or automate; OvationTix is willing to work with us to create new solutions for our unique business model.

We've had some hiccups with customer service over terminology; The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc. I wish the automated receipts and acknowledgements for patrons were a little prettier.

Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you!

No pros were added to this review

No cons were added to this review

We aim to make the software easy and intuitive for new users while offering scale and sophistication for those that have been our partners for a longer time. And our support team loves to hear your feedback. Thanks so much!

No pros were added to this review

No cons were added to this review

Thanks Allan! It's a pleasure reading your feedback in this review and hearing it during in-person conversations with you and your colleagues in Chicago and on the "conference circuit." I'm proud you count OvationTix as a partner in your diversity and growth. - Joseph Yoshitomi, VP Marketing Strategy

Purple Pass was easy to use. The customer service was good. They were easy to reach by both email and phone. The code was easy to add to our website

I am not in love with the design of purple pass. It could be a cleaner, more professional looking layout.

Hi Lori, Thanks for the great feedback! It was a pleasure working with you. Yes, we 100% agree with you - The design is due to be refreshed. We've already finished the design - It's absolutely beautiful! I will send you an email with a preview of the new design ;-)

I like being able to create inexpensive, full-color, perforated tickets for our events. Purple Pass prints them and gets them to us within a few days. These give our events and brand a classy, professional look.

I would prefer that once the event is over, that the pay out from Purple Pass to us would be within a day or so, and not have the five day lag time that now exists.

Hi Ken, Thanks for your review. Regarding the timing on payout, you can elect to use your own merchant account or even PayPal to process credit card sales. All funds go directly to you as tickets are sold. If you have any questions on how to enable this, feel free to contact us: Chat: Log into your account Email: support@purplepass.com Phone: 800-316-8559

It is easy to use to set up your events and decide on the look of tickets for your event. Pricing is low which makes it a great choice for small events too.

Nothing really, it got the job done fast.

I liked the extra marketing, easy to use website, the slickness of how my ticketing page looked to costumers, getting paid was easy, adding offers/discounts was super simple 11/10 would recommend.

I didn’t find out until my tickets were live that people buying tickets would get an extra fee, so I wish I’d kept that in mind.

This was my first cabaret that I produced and sung in so I was really happy that Purplepass made the whole experience so simple. The website is aesthetically pleasing and easy to use. I especially liked that I could see the guest list which saved me time. I could use the link on my own website and social media. Using a professional site rather than just a list at the door added to the professional nature of my show. Definitely going to continue to use Purple pass for future shows!

A phone text feature would be nice but it seems you are adding that now.

No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review

Its got a learning curve that doesn't exist with your typical EventBrite-esque ticketing platform but, with very little practice the customization options and availability make it far more worthwhile than the flashier, more corporate competitors. I've never felt like I was being nickle and dimed for promoting my event and, with the proper amount of time put into designing each ticketing page, they look far more professional, enticing, and on brand with whatever you might be promoting. The ambiance required to get my audience on-board with each of my immersive experiences begins with the ticket links and it is both a satisfying and refreshing to know this is available and reliable on Purplepass.

The learning curve for the more advance options was overwhelming at first and there are sometimes setbacks when paying the listing prices back to the company but both are easily fixed and overlooked. The lack integration with platforms such as Facebook is irritating at times as tickets cannot be listed as readily on a Facebook event or boosted post but, with some creativity and patience this, too, can be overcome.