AudienceView Reviews - Page 2

It was very easy to use, and the communication was always timely and professional. My account rep was phenomenal. It was the start of my theatre company and my very first production, and they made sure I understood how everything worked, and were there for any questions I had throughout my show's two week run and beyond.

Nothing! It was great. I really have no complaints about it at all. I would use it again immediately, no question.

Very easy to teach/train staff, positive feedback from online users using the software. building and backend features were simplistic, but easy to understand and to use.

We used this software when I worked at a small sports complex, and I don't think it was a good fit for our type of sports venue. It is definitely a great software for smaller performing arts centers or theatres

Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design and serve both small and large performing arts venues. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

I really like the fact that its easy to guide around the site. Things are clearly marked what they are.

There's no fail safe. We could put through any information or select an item and not all of it asks if we are "sure you want to complete".

Hi Tom, Thanks for the response! We are really glad you enjoy using OvationTix--I also think your feedback on no fail safes is valid, I will submit that to our development department. If you ever have any questions, please don't hesitate to reach out to me, your Customer Success Manager at timothy.polzin@audienceview.com. Best, Timothy (TJ) Polzin

OvationTix is a good platform/website to purchase or sell tickets on for events. It is also great for advertising and marketing your own events. They take you step by step through the ticket purchasing process, and it takes no time to complete transactions.

I wish they had a demo on their website, rather than you having to request a demo. It may bring in more revenue and publicity if they had it located on the website.

Hi Aquirra, Thank you so much for your review. We are so happy to hear the platform is working well for you. And thank you for the suggestion about having a demo on our website. I will definitely share that with our team. Thanks again!

How compartmentalized the software can become when there are so many vouchers at use.

The default option was the least likely ticket to be sold.

Hi Keith, Thanks for your review. We truly value your partnership so I'd love to connect with you and learn more about the "default option" you listed as a con. There might be something we can do to change that. I'll reach out to you directly. Thanks again!

I love how friendly the software is! It’s super easy to figure out and if anything ever goes wrong, the amazing customer service is only a short phone call away!

I would love if there was one credit card total in the reports as well as total by card type.

Hi Jenna! Thanks for your great feedback. I'll be sure to pass your note regarding credit card reporting on to our Product team. Thanks for being an OvationTix partner!

Nothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.

That if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.

Hi Lisa. We're sorry to hear you haven't been having a great experience with OvationTix. We'd like to try to make things better! Your Customer Success Manager will be reaching out to you shortly.

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Thanks for the compliments! We take pride in our ease of use--especially our Patron Report which makes data mining an intuitive process for even the casual user. We're excited to be launching further reporting enhancements in the coming months. And additional thanks for your feedback on add-on events. Depending on how you want to offer and report on such events, there is some functionality that other partners have found useful: programming at the series level, plus some packages or ticket types you could build, retail add-ons or check-out questions. You and your Account Executive, Melissa, may have already explored some or all of these solutions; please keep checking in with us as we offer further enhancements every few weeks.

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We're glad to hear it! Thanks for the feedback regarding the manual. We continue to build out our support site (with more videos,etc.) and hope the monthly OvationTix newsletters are another way to track the frequent enhancements we make to the solution. Please don't hesitate to reach out to your dedicated account executive if you need assistance on-boarding a new employee or leveraging a new advancement/feature in the software.

Best features: Ease of use in setting up tickets for sale; EXCELLENT customer service (even when you as the obvious!); new features to make the program even better.

I haven't found any flaws with the software.

Thank you so much for your feedback, Nancy! We're so glad to hear that OvationTix has helped make ticketing for your organization a breeze :)

This software has many great features, but is entirely inappropriate for smaller organizations like mine

AudienceView bought out Vendini the company I had been working with and the pricing went from something that was very reasonable to something that was completely unworkable. Also I have been unable to export my contacts so that I can take my business elsewhere. With Vendini I could always call and get help during business hours, no one from AudienceView will talk to me. Because I am not going to stay with AudienceView they will not allow me to export my contacts after tomorrow, but not only do the instructions they gave me for exporting my contacts not work, the best they would offer me was a phone call days after the deadline they gave me. Terrible Customer service.

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Thanks Allan! It's a pleasure reading your feedback in this review and hearing it during in-person conversations with you and your colleagues in Chicago and on the "conference circuit." I'm proud you count OvationTix as a partner in your diversity and growth. - Joseph Yoshitomi, VP Marketing Strategy

It's a reliable way for us to sell tickets and get donations along with tickets to our shows, and the customer service is good

Does not integrate well with our other databases, and can't really be used as an effective donor tracking system, although it claims it can be used that way

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We aim to make the software easy and intuitive for new users while offering scale and sophistication for those that have been our partners for a longer time. And our support team loves to hear your feedback. Thanks so much!