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AudienceView

Live event ticketing, simply better

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(2)

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AudienceView Reviews - Page 2

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40 reviews

Recommended

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Christopher G.

Performing Arts, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software, Awesome Customer Service

Reviewed 6 years ago
Pros

It allows us to keep track of patrons and donors in an easy and streamlined manner.

Cons

Credit card transactions are convoluted, especially when you have a patron with multiple addresses and just one billing zip code.

Vendor response

Hi Christopher, Thanks for the great feedback! We are glad you enjoy using it, and are very happy to that you appreciate our customer service--our Client Services team is pretty great, I agree! Additionally, thank you for the credit card transactions feedback. Please don't hesitate to reach out to me with any other questions or feedback. Best, TJ Polzin timothy.polzin@audienceview.com Customer Success Manager

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Steve S.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Transactions are fairly smooth, but there are occasional glitches.

Reviewed 6 years ago
Pros

The variety of patron information and the ability to look up patrons by a variety of means. Also, the ability to sort patrons by different categories is very helpful.

Cons

Live credit card transactions do not input names correctly. The first name is inputed as the last name; and vice versa. duplicate patrons are not listed chronologically which causes a lot of extra button clicking. I have complained about this before.

Vendor response

Hi Steve! We appreciate the feedback, especially from a long-standing partner like the El Portal! Please don't hesitate to reach out to your Customer Success Manager when glitches arise. Best to you and the team!