Pathable Reviews

Pathable

Mobile event app

4.26/5 (65 reviews)

Pros
  • For any needs we can't handle ourselves, we have a dedicated customer service rep who is responsive to email and happy to get on the phone and walk through things or even take care of them himself.Martin N.Read the full review
  • It was easy to set up, finding functions and applying them was also simple. I was also impressed by the number of software with which it seamlessly integrates with - I found this quite useful.Verified ReviewerRead the full review
  • Love getting to create/customize your agenda. This is amazing for events with breakout sessions.Nicole G.Read the full review
Cons
  • I really disliked how every time I closed the app, I had to log back into the event. This was incredibly frustrating and a waste of time.Verified ReviewerRead the full review
  • It was clunky for our attendees so most people didn't really use it. The first event everyone had to sign in to use it, which was frustrating.Verified ReviewerRead the full review
  • We are new to the product, so I will defer for now until we've had more experience.Rob W.Read the full review
91%
recommended this to a friend or a colleague
Martin Niland

A great conference app

Used occasionally for 2+ years
Reviewed 2019-02-12
Review Source: Capterra

We have used Pathable to develop an attendee app for our annual conference for three years. Pathable delivers an affordable, easy-to-administer app that gives us flexibility in building our program, adding speakers and allowing attendees to manage their own schedules. For any needs we can't handle ourselves, we have a dedicated customer service rep who is responsive to email and happy to get on the phone and walk through things or even take care of them himself. The app makes running the conference and communicating with attendees, speakers, media and anyone else much easier and more efficient.

Pros
Intuitive use of backend content management Helpful customer support Positive user experience for conference attendees

Cons
Online registration system run by a competing conference app developer wants to charge us additional $ to make itself compatible with Pathable, but that is the competing developer's fault, bit Pathable's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michelle Chiles

Excellent App for your next event

Used daily for less than 6 months
Reviewed 2020-03-03
Review Source: Capterra

An amazing company to deal with from start to finish. Always there to help and guide you along the way with amazing customer service to both us and our attendees. Definitely the best we've ever dealt with.

Pros
It's easy to use. It can be used as a webpage and changes are made in real time. There are so many customizable features. Overall look and feel is easy and very user friendly.

Cons
We love everything so far! I have no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rachel Proulx

Solid solution for our conference

Used occasionally for 2+ years
Reviewed 2019-02-08
Review Source: Capterra

The best part about Pathable is the customer support. I feel that the folks are there via chat 24/7 to help me out, and our assigned project manager is an absolute pleasure to deal with, very patient, knowledgeable, and available anytime we need support. When I needed help with last minute tweaks before launch, the chat feature and turnaround time was beyond expectations.

Pros
Appreciate the ease of use for the participant, being able to select which sessions they want to attend, having access to their Agenda online via desktop or mobile device. Great way to get people engaged with each other prior to the event. Uploading content is streamlined with our ticketing platform, file uploads for schedule is straight forward.

Cons
We used Pathable for last couple of years in their previous version, and it's taken a bit of time to adjust to the new system. It is much more flexible & advanced in it's ability to custom design every section of the site, requiring more hunt & peck approach to setting things up. Now that we've launched, and that I've played with the site more extensively, I feel better equipped to deal with any issues that might pop up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob White

Alabama Rural Water Association

Used occasionally for less than 6 months
Reviewed 2020-03-04
Review Source: Capterra

We are new to the product, so I will defer for now until we've had more experience. "Get a few conferences under our belt." But, I intend to stay with this software for at least a few events, for sure. Thanks!

Pros
This software is very easy to use, especially to the tech-savvy. Extendable and user-friendly, I am happy that I decided to pursue this option to extend digital services to our conference attendees.

Cons
I have identified a few discrepancies with the fairly new REST API. Nothing to worry about. I can't wait for this service to mature. Also, I would like to see a more-consolidated or 'clear' set of documentation (path to finding solutions without having to interact with people). I seem to find myself running into multiple doc versions through web searches and wish there were a more clear path to solutions. But, I have always received a great link from my happiness manager when I have had questions, so it isn't a huge deal. I just personally don't like to bother others when I can figure it out myself through research.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caitlin Burr

UROP Symposium Feedback

Used occasionally for 6-12 months
Reviewed 2020-03-03
Review Source: Capterra

I was very appreciative of the hands on approach by the staff, but because of the difficulties with certain aspects as an administrator in the beta stage of the platform, I see its potential, and utility but because online trainings really hadn't been developed for the administrators the experience was fraught with difficulties.

Pros
The ability to have a filtered search, show maps of the location within each event participant.

Cons
Onboarding for individuals was not easy and the update to the entire platform occurred during our event. As an administrator it was not easy to make changes on the day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Elgeo Harris

Useful Conference App

Used occasionally for 2+ years
Reviewed 2020-03-04
Review Source: Capterra

We have a conference/ fly-in that includes over 400 attendees and over 300 meetings on a single day. Building the functionality to include information about Members of Congress, issues they support and basic information about them is key. They app handle most of it very well. I would love to talk to your company about tailoring an app to legislative conferences like ours that can account for the number of visitors. There is a dearth of conference apps available to groups visiting Washington, and I believe you all are the best.

Pros
I enjoyed the aesthetics and design of the app. There was a lot of customizations that allowed me to repurpose it for our capitol hill fly-in. Top notch app support from our rep Fred Miendle.

Cons
The backend functionality had a steep learning curve. I wish there was a more in-depth tutorial with videos and examples.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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James Bonney

Outstanding App Development Tool!

Used daily for 6-12 months
Reviewed 2020-03-09
Review Source: Capterra

Not only is the app great, but the customer service is exceptional. Any time I have an issue or question, Pathable's customer service team is readily available with the answer. This is very much appreciated!

Pros
This tool is being used at our national conference and will have approximately 2,000 users. We were able to setup the user interface, features and design very quickly and without issue. The app looks great and is very user friendly. Our users love the customization options for scheduling events and sessions.

Cons
The app sometimes reloads and freezes, though this is minimal and not a major issue.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sharron Holmes

Pathable Mobile App

Used occasionally for 2+ years
Reviewed 2020-03-09
Review Source: Capterra

We have had an great experience with pathable but unfortunately, our organization out-grew the software and has made the decision to go with a complete event registration company, which included a mobile app.

Pros
Ease of use, ability to see history of members from previous conferences. Overall we had a positive experience and the mobile app fulfilled our needs at the time.

Cons
We upgraded to the new version of the software on advice of our client happiness manager, and as to be expected it had a few bugs. We lost at least one month only to find out the new features would not be available for our conference, (gamefication). We switched back to the previous version and customer services was quick to assist us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Oliver Hawthorne

Pathable review

Used daily for 1-2 years
Reviewed 2020-03-04
Review Source: Capterra

Good customer care when you speak with them on the phone, otherwise, it can be difficult/slow to get things moving.

Pros
- it looks nice on the front end - good benefits from a user perspective - intuitive app for users

Cons
- is not user friendly to build - slow to get anything through development to create fixes-

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Kim Lorang

Connecting Made Simple with Pathable

Used occasionally for 1-2 years
Reviewed 2020-03-03
Review Source: Capterra

Pros
I love that the app allows us to connect in such a personal way with our attendees, particularly before our conferences! It's so nice to be able to welcome new attendees; I think being able to interact on discussion boards before they arrive is a great way to make them feel connected and comfortable before they arrive. During our conferences, it's great to have all of the information in one place for people to find.

Cons
People always seem to have issues with the app at conferences, and it seems to be a bit buggy. I myself have had many issues when trying to use the app at our conferences, from things just not working as they should to weird issues like not being able to type on the discussion boards despite being able to type anywhere else on my phone.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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David Ezer

Pathable's value for networking events

Used daily for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

Pros
I've looked at just about every app in the market and think that Pathable is really superior, and uniquely so, on registrant interaction. The ability for registrants to create and manage detailed user profiles, search others' profiles, communicate securely with them, and even schedule meetings with each other against the calendar of conference events is incredibly robust for an off-the-shelf product.

Cons
I'm working on one of the last versions of the legacy (old) version of the software so anything I say here doesn't really pertain for going forward since the whole system is getting an overhaul. But on the legacy system, I think the biggest challenge for me is that users are all treated as individuals rather than as parts of groups. Meaning that if a company is sending 6 people, each individual user needs to manage their own schedule, sign on to particular sessions and events. What we often find is that one person wants to make choices for their whole group, or parts of their groups, but since they can't log in to the other person's account, they can't make those choices and need to email us for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Pathable for events and online community

Used daily for 2+ years
Reviewed 2019-02-04
Review Source: Capterra

They are the best customer service reps!!

Pros
Pathable is easy to use and offers exceptional customer support!

Cons
There are some features we wish were available but are not (or are in the works).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cassie Samples

Good Software

Used occasionally for 1-2 years
Reviewed 2020-03-04
Review Source: Capterra

Pathable was a great communication tool and helped keep us more organized with schedules and meetings.

Pros
We liked the scheduling features. It was nice to have the ability to have our main agenda displayed and then when the attendees wanted to do one on one meetings with others they could see their time availability based on the other meeting times. We also liked being able to send out announcements before meetings started to keep everyone informed of what was coming up next.

Cons
Some of the features didn't work as expected on the desktop version and some issues had to be tweaked here and there but with the help of our support team we were able to resolve issues pretty quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Good App for Events - but didn't work for us

Used occasionally for 1-2 years
Reviewed 2019-02-08
Review Source: Capterra

The service was great, but the app wasn't what we needed. Lead Retrieval was a big part of our purpose in having an App and this did not deliver that.

Pros
There was very good customer service if you needed a live person. The look was nice For a basic agenda and networking between attendees it works fine

Cons
The price point was too high There is too much work to be done to make it have all details of the Convention It doesn't function for Lead Retrieval It was clunky for our attendees so most people didn't really use it. The first event everyone had to sign in to use it, which was frustrating

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Jeannine Crooks

I've used Pathable for several conferences, and find that it's an excellent networking tool.

Used weekly for 2+ years
Reviewed 2018-05-09
Review Source: Capterra

Pros
It is quite easy to find other attendees, whether searching by first or last name, company name, attendee type, keywords, etc. The appointment scheduling process also works fairly well, as does the communication function.

Cons
Some attendees choose not to complete their profiles, so only the most basic information is offered. This can hinder networking at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Heather Krejci

Heather Krejci of ACA

Used occasionally for 2+ years
Reviewed 2019-02-11
Review Source: Capterra

Pros
Pathable has really worked to be easier and easier for our attendees to use. The ability to communicate without sharing e-mail address, classifying attendees and assigning usability based on that, and the ability to easily set appointments are some of my favorite features. Plus the customer service cannot be beat.

Cons
I do find the messaging features not as clear as they could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Paul Steinmetz

ENGAGE! 2020 APP

Used occasionally for less than 6 months
Reviewed 2020-03-09
Review Source: Capterra

Excellent support, technology and App. Highly recommend to meeting and event planners.

Pros
Allowed up to provide our attendees an event app that provided all of the information they needed at their fingertips.

Cons
1:1 Meeting Scheduling was built for individuals to request to meet with each other (large tradeshow for example) - the solution we needed was for the selecting and scheduling of the meetings to be done on the back end and this created several challenges.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fernando Fresquez

Easy to set up and change between conferences.

Used weekly for 1-2 years
Reviewed 2018-05-11
Review Source: Capterra

Easily ran conference app.

Pros
Ease of use and straightforward customization, excellent customer support. The email messaging system is great in that the emails are fully customizable and can be sent on a schedule, or to targeted groups (grouped logically, by people who haven't set up a profile for example).

Cons
The app seems to experience slowdown during peak usage at conferences - cycling without opening etc. If the app price changes and increases, it will likely be too expensive for us per conference.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kim Sterling

Easy to Use and Learn

Used weekly for less than 6 months
Reviewed 2020-03-03
Review Source: Capterra

We use Pathable both as a conference app as well as an event website. It works surprisingly well for both. We don't use it for registration since that goes through our association management software but we are working on single sign-on, which will make things smoother for the users.

Pros
Pretty easy to learn, reliable. Nice flexibility with formatting. Not super fancy but accommodates almost everything I'd like to do. We are going to integrate it with our Salesforce-based association management software and it will be even better.

Cons
It would be great if you could edit photos within the software. Also, the ability to use tables is really limited. It would be nice to be able to upload, for example, a grid for registration or past attendees and have it keep the format. Right now, I upload any larger tables as images, which isn't optimal. Also would be nice if it supported slide shows. And finally, the cloning is extremely limited. I would like the ability to copy over a meeting and edit from there instead of having to do almost everything from scratch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Good software, fantastic team.

Used daily for 6-12 months
Reviewed 2018-05-08
Review Source: Capterra

Pros
Broad feature set. Great support team. Single administration platform for desktop and app views of user experience.

Cons
Administrative user interface and experience are outdated. Front end for desktop and app should be more flexible and easier to integrate with existing CMS products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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celia ilardi

I'm an event planner and I'm using Pathable for the event I'm working on

Used daily for 6-12 months
Reviewed 2018-05-15
Review Source: Capterra

Pros
Being able to customize the event tool with our design. Having an app is really helpful too even if some point have to be improved

Cons
It's too slow. When you have to add people in a private meeting you have to add people one by one which is time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

My experience with Pathable

Used occasionally for 6-12 months
Reviewed 2019-02-11
Review Source: Capterra

The software did most of what we needed it to do, integrated with our registration system, provided a website that also enables networking and sharing of documents. The support service was also very excellent.

Pros
I liked that the back-end interphase of Pathable was very user-friendly. It was easy to set up, finding functions and applying them was also simple. I was also impressed by the number of software with which it seamlessly integrates with - I found this quite useful.

Cons
There are limited web templates and styles so one is stuck to what is available only. There is therefore not much room for customization in order to achieve one's desired 'look and feel'

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Allison Vitale

Mercer Pathable review

Used occasionally for 2+ years
Reviewed 2020-03-04
Review Source: Capterra

Pros
[SENSITIVE CONTENT HIDDEN] is amazing to work with, proactive and always extremely helpful. App is easy to use. backend software easy to navigate. features of the app are in line with other apps at this price point.

Cons
the app is a little slow to load, not as sleek as other apps. some features still need to be worked on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

We are very happy with Pathable

Used occasionally for 1-2 years
Reviewed 2019-02-12
Review Source: Capterra

Our conference has 80+ workshops over 4 days and many run concurrently. Participants obviously can't attend all of them but with Pathable they can access the handouts and PowerPoint presentations from all of the workshops.

Pros
Ease of use on the back-end and our conference participants find it very easy to use (and they aren't tech people). Allows us to promote our sponsors. The product is also very affordable.

Cons
I can't really think of anything that I don't like about the software.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Emily Baba

Pathable Review

Used occasionally for 1-2 years
Reviewed 2020-03-04
Review Source: Capterra

Pros
Since their updates, the app has become even more user friendly and similar to other event app experiences. Our users loved the customized schedules! As an admin, it was easy to add sponsors, attendees, map locations, and more from the backend.

Cons
Unfortunately, it did not integrate with our registration software. However, we were able to export the data from our registration platform and import it easily into Pathable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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