Patient Communicator Reviews

I love the ability to send and receive text.

What I like least is the ability to only see 2 messages at a time on the mobile app

1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own...

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There aren't any features I don't like. One new feature that might be nice would be integration with voice calls.

Dr. Hersh, thank you so much for your incredibly detailed and overwhelmingly positive review! We're so happy and proud that we have and are still achieving our company's goal with your practice - to make the staff's lives easier, and to offer patients a superior experience. Thank you!

Ease of literally communicating back and forth with patients

How to set up a template from scratch for emails

Thank you for your excellent feedback Trina. We are indeed working on making our email template functionality more user friendly, scheduled for release at the end of 2020. We'll be sure to inform you when it is ready to be launched!

The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us!

I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far!

The software is easy to use as I have limited understanding of technology. It also makes confirming patients fast and simple as usually at least half of our patients confirm through this software. We also use this to contact patients that don't respond to phone calls, using this software to text and email them.

The only problem I have ever had is the limit of characters on a text message, simply typing out the name of our office uses up a large portion of the limit. This makes our text messages sound a bit pointed sometimes as the messages must be short and concise, which you may be able to tell from this review, I am not.

Our favorite part of the software is the ability to take work load off of our staff and have a robot do it for us!

The software works great i just wish they could add even further integration with our practice management software so we don't have to use a separate website to reply to patients

Like the easy way to get confirmations of patients as well as email and talk directly to them.. Also like being able to get messages to all patients.

Only one thing that we would like if we could leave messages for patients to take premed before appointments . And Identify our office on calls patients don't like that it comes from a number with no name.

Fabulous customer service. Glad that you now have coverage on Fridays and on Jewish holidays. Wish Pt. Communicator had the ability to send out review requests easily.

Template emails tend to be tacky. Graphic design sometimes not on target and tends to have misspellings but not really a problem as we do not do much with emails.

We seem to make less phone calls to confirm appointments. Most get confirmed through the software

The limitation of the number of characters able to type in a text message

The program is easy to navigate and my support rep. is very helpful. [SENSITIVE CONTENT HIDDEN] is very patient with me and offers recommendations about options that I may not be aware of.

I can't think of anything that I don't like.

It’s nice how customizable the options are. Customer service is always knowledgeable and can solve most problems quickly. The program itself rarely has bugs.

While most features are easy enough to use, others seem near impossible without the help of customer service. Things could be more user friendly. It can also be very frustrating when a patient wants to opt out of messages and it can’t be completed within practice director by unchecking the allow sms button.

Thank you Hannah for your review and for your very valuable feedback. You really hit the nail on the head - our focus has always been to make sure we provide a robust and reliable communications solution and to back it up with the best customer service. Because of feedback like yours, we've recently placed an extra focus on making sure the system is also user friendly. You will soon see the results in our upcoming releases!

We love that his program ties directly to our scheduling system and updates immediately by writing directly to our EHR system.

The navigation is not real intuitive and the texting functionality seems limited as we are not able to attach photos.

We're happy that you appreciate the customer support and real-time integration that enables almost instant writeback. We're currently working on developing our MMS messaging that will soon enable you to attach images to your messages.

Ability to text patients and send different links for forms

Inability to text greater than 140 characters and how the program isn't formatted for us to use on a mobile device to answer patient questions.

I love the ability to text patients, and have it documented what we tell them. It has dramatically decrease our no-show rate. Our patients know that they can text into us at any time and we can get back to them.

I wish it was easier to print communication history from a patient.

The system is very easy to use with good customization. I like that I can easily access it from home or office. It also integrated well with our EMR. Patients expect to have access 24/7 and this can provide automated responses and immediate access to appointment times available.

It took me a little time to find all the options for customizing. However, the customer service is excellent and they set up everything for us.

I like the online scheduling feature also the notifications to patients regarding reminders and pickup for a product.

I wish the online scheduling feature would hold the spot on the schedule even if you don't have the patient in yet.

Enables my staff to complete charts instead of wasting time on the phone

Some aspects of the importing new patients can be awkward

It is very easy to use. You can find what you need on the main page.

I haven't used it enough to have something I don't like

The home page is very easy to understand. If I do have a question, it is very easy to get in touch with someone to walk me through something.

So far I have not wanted to change anything

Our patients really appreciate the ease and quick responses from us. The systems is very user friendly.

My staff seems to like the system and I have not had complaints.

I like the ease of the program and can set it basically on auto pilot and not worry about the system not doing its job. It has freed up time for me to work on other projects. The templates are wonderful and enough to choose from that fits our dental office needs. It is also nice that there is way to communicate with our patients even after hours. Are patients love the text feature since we all know how much easier it is to text while you are at your job then trying to answer a phone call.

No cons were added to this review

Easy to work.

Sometimes send wrong messages

This software is so helpful , we really like it . It has a lot of features that are very valuable

It would be nice to be able to send longer text messages

The ability to reach out to all patients with a blast email

Some patients did not like all the communications

The daily use is simple and integrates well with EHR.

There are so many features that it can be complicated to change something quickly.