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Peek Pro vs TripWorks Comparison
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Good recommendations?
Overview
Peek Pro is a world-class operating software for tour, activity and equipment rental operators looking to boost revenue and...
TripWorks is the all-in-one booking management platform for tour, activity, and adventure operators serious about growing...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
Free
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
499
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features66
- API
- Access Controls/Permissions
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendee Management
- Automated Scheduling
- Availability Indicator
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Booking Notes
- CRM
- Calendar Management
- Calendar Sync
- Central Reservation System
- Channel Management
- Client Database
- Client Management
- Client Portal
- Communication Management
- Confirmations/Reminders
- Contact Management
- Credit Card Processing
- Customer Data Management
- Customer Database
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Discount Management
- Document Management
- Drag & Drop
- Dynamic Pricing
- Electronic Payments
- Email Marketing
- Email Templates
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Event Ticketing
- GDS/OTA Integration
- Group Reservations
- Group Scheduling
- Inventory Management
- Invoice Management
- Itinerary Creation
- Marketing Automation
- Mobile Access
- Mobile Ticketing
- Multi-Currency
- Multi-Day Booking
- Multi-Language
- Multi-Location
- Online Booking
- Online Payments
- Online Registration
- Online Ticketing
- Onsite Ticketing
- Package Creation
- Payment Processing
- Point of Sale (POS)
- Price/Margin Management
- Pricing Management
- Print-at-Home
- Promotions Management
- Quotes/Estimates
- Rate Management
- Ratings/Reviews
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Resource Management
- Room Booking
- SMS Messaging
- Sales Reports
- Scheduling
- Search/Filter
- Season Tickets
- Social Media Integration
- Social Promotion
- Supplier Management
- Surveys & Feedback
- Third Party Booking
- Third-Party Integrations
- Ticket Brokering
- Ticket Reservations
- User Management
- Vendor Management
- Visitor Registration
- Waiver Management
- Website Integration
- Website Management
- Total features89
- API
- Access Controls/Permissions
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendee Management
- Automated Scheduling
- Availability Indicator
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Booking Notes
- CRM
- Calendar Management
- Calendar Sync
- Central Reservation System
- Channel Management
- Client Database
- Client Management
- Client Portal
- Communication Management
- Confirmations/Reminders
- Contact Management
- Credit Card Processing
- Customer Data Management
- Customer Database
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Discount Management
- Document Management
- Drag & Drop
- Dynamic Pricing
- Electronic Payments
- Email Marketing
- Email Templates
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Event Ticketing
- GDS/OTA Integration
- Group Reservations
- Group Scheduling
- Inventory Management
- Invoice Management
- Itinerary Creation
- Marketing Automation
- Mobile Access
- Mobile Ticketing
- Multi-Currency
- Multi-Day Booking
- Multi-Language
- Multi-Location
- Online Booking
- Online Payments
- Online Registration
- Online Ticketing
- Onsite Ticketing
- Package Creation
- Payment Processing
- Point of Sale (POS)
- Price/Margin Management
- Pricing Management
- Print-at-Home
- Promotions Management
- Quotes/Estimates
- Rate Management
- Ratings/Reviews
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Resource Management
- Room Booking
- SMS Messaging
- Sales Reports
- Scheduling
- Search/Filter
- Season Tickets
- Social Media Integration
- Social Promotion
- Supplier Management
- Surveys & Feedback
- Third Party Booking
- Third-Party Integrations
- Ticket Brokering
- Ticket Reservations
- User Management
- Vendor Management
- Visitor Registration
- Waiver Management
- Website Integration
- Website Management
Integrations
- Total integrations24
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations12
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Dennis D.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings.
The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch.
I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions.
Thank you for your glowing review of Tripworks! We're thrilled that our platform's ease of setup, dedicated customer service, fast payment processing, and flexibility have made a positive impact on your business. It's fantastic to hear that you find the setup of tour options, vouchers, and gift card options to be extremely easy to manage. We're especially delighted that our dedicated customer service,...
Eliav C.
Airlines/Aviation, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Overall they are a great booking software to work with. We moved to them because they had better technology to help us earn more revenue than Fareharbor or Peek, and we have.
They are a small agile company and do listen to users about product changes. 3 things I really like about the software (Were all our ideas that they added in the last 12 months): 1. Allow users to reschedule their tour on their own when we have to cancel for any reason (Mainly weather) 2. Allow us to see draft purchases right away and call those prospects to close them (They are the only platform that currently allows this) 3. Tipping feature is awesome. We used to get $250-$400 in tips per tour. Now we get $800-$1000 per tour group.
They can be slow to build new features, however, they do eventually build them. The ones they do build end up being features that make us more money.
Christopher B.
Sporting Goods, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Thanks to [SENSITIVE CONTENT HIDDEN], our rep, our stress levels gave decreased. This company is on the call and do exactly what they say they will do. Any mi or issue that comes up is fixed in a very timely manner compared to other companies we have used in the past. I highly recommend Tripworks.
This software is fully customizable to meet the needs for my growing company. I need a new feature added, I let my rep know, and it’s completed to my specifications in a timely manner. Our company has 107 kayaks/paddle boards that we rent out so a software booking tool with a great resource management tool is huge for us. We switched from Peek after one year because their customer service was lacking, integration with Tripadvisir did not work well on our scale and Peek could not handle our large equipment pool. The email system works great as well and helps us collect great reviews. I highly recommend Tripworks and especially [SENSITIVE CONTENT HIDDEN], our rep!
So far there are not many things I do not like about the software. Maybe the only upgrade would be to have a better application for the phone. Besides that, we are very pleased with TripWorks.
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