Peek Pro Reviews

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the...

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The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.

I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.

James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

I loved how easily Peek Pro integrated into our existing website removing the need to send customers to a third party site to book.

I have no complaints about Peek Pro. From pricing to integration to service, it all been great!

Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!

There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.

Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!

We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.

Not optimized for Android tablets or cell phones.

Hi Gary - Thank you so much for taking the time to write a review. It's great to hear how our Digital Waivers and OTA Integration helps make your business succeed. As you said, we are constantly looking for ways to update the software to provide the best experience for all our partners. We look forward to continuing working with you in the future!

The feature liked most is for customers to have an at a glance view of availability of different tours and times. Also, the reschedule feature link on the confirmation email has been such a time saver for my team!

How the waiver works has been our least favorite about this software. It requires all guests to sign the waiver but will not allow the same email to be entered more than once which is an issue when it is a couple who share the same email. Maybe more of a check here if you agree with the terms and conditions would simplify this step.

Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.

The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.

Hi Else-Jean, Thank you for taking the time to share your comments with us! We're so glad you've found Peek Pro simple to use and helpful for both your team and customers. Our customer support team is always available to help if you have any questions moving forward! We value your comments regarding gift cards and take them into consideration when updating the site next! Please don't hesitate to reach out to our team if you have any other comments or questions related to the software.

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

Offers more features than other software I've used.

If like to be able to auto cancel low attended tours and have peek do the rescheduling/refunding. Id like to check in tour guests a little more easily.I'd like to have peek promote tours more. Could be through social media integration (Facebook for instance) or another way.

I used FareHarbor for years and was sold a bunch of lies. There was not a single redeeming feature on PeekPro.

Inability to quickly change booking times and the inability to create any bookings on the app. The app is a joke.

reporting functions and pricing for user is great. Some calendar function and customization options.

It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

Hi Tanya, we're glad to hear you're finding Peek Pro useful and it sounds like you're really taking advantage of some great features. The Reports feature was designed to help operators, big or small, actively track their business a number of different ways. Feel free to reach out to us if you ever have any questions about a part of the Reports feature. We look forward to continuing to work with you and Big Blue in the future!

If this software did everything it claimed then it would be great. A lot of features require tedious work arounds and a huge amount of work on the back end.

Customer service are abysmal, without notice in the middle of the pandemic they switched to US opening times which meant as a UK customer we were left stranded with glitches and errors massively effecting our workflow.

I like how easy it is to learn how to set up a calendar or product or activity. I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.

In the last few weeks of trying to get our business going (and during these times everything is very up in the air) I have been particularly frustrated with the ability to interact with bookings and information in bookings once they are made. Example one: once a booking is made, if I want to send an email to someone that is not a stock email, I can't do that from Peek. Now we have two communication...

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- User experience - Easy of use - Advanced pricing features - Inventory management - Promo codes - Channel management & marketing - Customizable and advanced booking flow - Conversion tracking features

They're continually improving the software so naturally there are things that are constantly being fixed, improved and updated which you should expect from any software. That being said, there are no *real* cons to speak of. Any cons I might have had in the past they have fixed and/or they've added those features.

Hi Kyle, Thank you for your review! It's always awesome to hear your feedback so we can improve our software for you and the rest of our Partners. We definitely pride ourselves on our future-proof software, and it's great to see you notice that.

We were with several of Peek's competitors but were always looking for a better fit. We have been with Peek now for several years and we aren't on the look out any more. We started with them shortly after they launched, and there were some growing pains at first but in retrospect, it is really stunning how much they have grown and how often they roll out new features and functionality. I have found...

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My only complaint is that there are so many new features rolling out that sometimes I cannot keep up. However, I am aware that the issue may have more to do with my own issues and not be a reflection of Peek at all.

I've looked at other tour operator software and tried a couple for a short while. What impresses me about Peek is that they strive to give you exactly what you need to operate your business. I've watched them over the past couple of years as they continue to add services and capabilities as customers request them. The others pretty much tell you it's their way or the highway - take it or leave it. So I left them!

I had to think about that one for a minute. I guess I would say that their smart phone apps could be better. They don't have a lot of the same functionality as the website has.

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I love how easy the user interface is to operate and I love the availability of customer support. [SENSITIVE CONTENT HIDDEN] was incredibly helpful in solving a persisting issue that my business has had. Overall very happy with the software.

The widget flows can be difficult at times, but [SENSITIVE CONTENT HIDDEN] was extremely helpful in mitigating my issues.

First, we can control the number of attendees of our tours, archive the customer information, calculate the income, track paid & unpaid tickets. So there can not be any overbook situation. It gives us chance to integrate the software to our website, which allows us to make direct online sales, even we are a non-USA and non-EU company. Many reporting forms, which helps You analyse the statistics. After learning and using the software, we understood that there are much more useful aspects of the Peek Pro software, which we really did not even think about that before. If to say shortly, it is the only software which answers our needs to operate punctual and smooth as a local tour provider. P.S. Very helpful support team, which acts really quick!

We look forward to see Peek Pro more useful for the multi-day tours. It is very useful to use it for our day trips, but not yet for the multi-day tours.

We have been happy from the first contact we had with Peek Pro. [sensitive content hidden] gave us an informative tour of how Peek Pro website works and what it could do for our business. Once we committed to having a Peek Pro software + website, we were connected with a web designer and site programmer [sensitive content hidden]. This team of 3 were awesome! Creating this site was efficient, quick and we felt like they listened to what we asked for. We appreciated their consistent communication throughout the process and quickly accommodating any changes we needed. We are exciting to see our business grow by using the Peek Pro Software. It is making our business run efficient and giving us data for future growth.

As of now we see nothing we don't like about this software. We love it all!

Peek simplifies our reservation process dramatically with easy online booking.Client information is entered and on file. Customizable reminder emails provide a huge advantage. More clients arrive on time and fully prepared so the tour is better for everyone.

I didn't see any noteworthy cons. New features would be nice.

Easy to use interface. Has a lot of features to make bookings simple.

A way to email all customers together that are booked for a certain date. A way to bulk-reschedule customers if a date changes.

The system is simple to use and easy to learn. When necessary, customer support has been excellent.

I don't really have anything to complain about.

Joe, we can't thank you enough for this review. Your review is much appreciated! We do our best to keep our partners satisfied through routine check-ins and communication. Please feel free to reach out if you have any more questions about Peek Pro.

There is nothing good to say about this company. Their customer support is a disaster and I am now switching over to Fareharbor

I had a customer chargeback over 3 weeks ago and the problem has still not been resolved. Peek does not only not return my phone calls, but when I try calling them (for the past 5 days in a row), you get the same message that you are the next caller in the queue and then after waiting 5 minutes, another automated message comes on stating that their lines are busy and to try calling back at another time . Its unbelievable . I actually starting writing customer support emails to ask if they are going out of business, and still no response to even that. So perhaps they are going out of business? And if they are not, then I would suggest that they close shop anyway because the horrendous customer support is something I have never experienced in my entire career in business.