Peek Pro Reviews

The interface, feature list and functionality for the customer seems to be great.

Setup help is limited, support and setup knowledge of their own product almost doesn't exist. They claim to have 7 day per week support over 4 time zones which is a complete lie. You can not contact people on support chat, phone or any other way than ticketing which takes 48 hours to resolve at a minimum. If you run into a business stopping issue, you will be completely screwed and it is obvious no one there cares or has a plan to fix this! You will be sold features that do not work or can not be implemented without complex work arounds if at all. I question if they are even still in business with how challenging it is to get in contact with them which was not the case when we first signed up.

Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.

Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.

Peek is very easy to use and the onboarding process was easy and simple!

I haven't had any issues so far, and I don't foresee much of any in the future.

Rental programs rely heavily on the support staff and ability to easily navigate. The superb support is what keeps loyal and the fact I feel my voice is heard for new features

The software currently lacks the ability to track service or hours of use for our product for maintenance but does allow to identify specific product at time of rentals

User friendly software with a great support system and timely updates that help me with my business.

I would like to be able to create an auto text with my own verbage.

The customer service has been the beat feature by far. The software is relatively intuitive and well designed. I have multiple guides that are easily able to use it.

Other newer features are great in theory but haven't worked well for us personally like the tipping option. The embeddable review widget was terrible and did not update or work properly when I tried to use it on my website. I also wish there was a way to aggregate the answers to the question "how did you hear about us?" that customers answer at the time of registration. Also, it would be nice if the emails were more mobile friendly. It took me tons of trial and error to format them so they are readable on mobile phones, because that is how the majority of customers are viewing them, especially the day of the tour.

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect. However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

Loved the setup help, love the simplicity, easy for customers and my staff

It would be great if there was an option for weekly series and multi day tours. Having to scroll through to find the activity vs. being able to search is annoying.

If this software did everything it claimed then it would be great. A lot of features require tedious work arounds and a huge amount of work on the back end.

Customer service are abysmal, without notice in the middle of the pandemic they switched to US opening times which meant as a UK customer we were left stranded with glitches and errors massively effecting our workflow.

Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.

The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.

Hi Else-Jean, Thank you for taking the time to share your comments with us! We're so glad you've found Peek Pro simple to use and helpful for both your team and customers. Our customer support team is always available to help if you have any questions moving forward! We value your comments regarding gift cards and take them into consideration when updating the site next! Please don't hesitate to reach out to our team if you have any other comments or questions related to the software.

We appreciate the ease of a cloud based payment system, as well as the easy to navigate interface.

Since we began using Peek Pro we have asked for the ability to split payment methods, being unable to utilize this type of feature definitely created some headaches and lot business. However, it appears that Peek Pro has implemented this featurein the latest version. We also have experienced some issues with customers being refunded and then recharged for the full balance when we attempting to update...

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Hi Jacqueline! Thanks for reaching out and writing your review. Your comments help us make Peek Pro serviceable for all partners. Peek Pro 6 does have the ability to split payments so please reach out to our customer service team with any questions on how to use this new feature. We hope that you stay satisfied with the Peek Pro 6 changes and continue to find the software helpful with the new improvements.

reporting functions and pricing for user is great. Some calendar function and customization options.

It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

Hi Tanya, we're glad to hear you're finding Peek Pro useful and it sounds like you're really taking advantage of some great features. The Reports feature was designed to help operators, big or small, actively track their business a number of different ways. Feel free to reach out to us if you ever have any questions about a part of the Reports feature. We look forward to continuing to work with you and Big Blue in the future!

I switched to Peek Pro because they do not charge a monthly fee. I was tired of paying for services that were not creating conversions. They charge a percentage upon each sale which is little more than I already pay for PayPal or credit card fees. The team at Peek has been very helpful in guiding me as I set up the widgets and helping me when I struggle with the back-end. Generally, it does everything I need it to do, with some minor adjustments and work arounds.

The reports aspect lacks manipulation. I wish that I could choose how to view bookings based upon guides, dates, and classes all at once. They do not offer a subscription option so I have had to manually enter codes for all of my unlimited and package users. It is not the best for what I do, but I hope the developers can clean it up so it better serves my needs and keeps booking easy for my clients.

I use this for rental boat booking and scheduling, which it does pretty well. Photos of the different products, and I like that I can set it up to send me a text when a booking is received. I do appreciate that the team went out of their way to try to make it work, and they are always reachable and willing to help.

We also have rental cabins and campsites, but Peek does not work for this, due to the way the program is written it is VERY difficult to make the software confirm to standard lodging practices (such as 11AM checkin-3PM checkout) it wants to change everything back to standard 9am to 5pm.

Excellent Customer Service Ease of use Clean look, easy for customers to read Multiple activity views Versatile Customizable

The system charges a percentage to my customers. This was the only reason I hesitated in the beginning, my market is very tight and I feared my customers would not like the increase in price. But they worked with me and my unique situation and I am confident it will be worth it.

Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

I liked that it allowed for multiple products to be combined and purchased at one time. And once we were assigned an account manager, the customer service was great.

I did not care for the calendar set up on the back end. We are a company with multiple resources and it was very cumbersome visually. They also did not have a waterfall feature when it comes to assigning resources. We also did not care for the reporting features of the software.

Hi Mallory, thanks for leaving us this review. We appreciate the feedback! If you ever have any questions or would like more information, please don't hesitate to reach out to us :)

The only thing I liked about this booking system was the ability for them to stop bad reviews from being posted to your company

This software was not for Escape rooms the ease of use was terrible the overall build was crazy especially the name of the topics. the setup was layed out crazy no one could really understand it it would also take up too much time trying to figure it out. the developer of this software needs to consult with others and redo the entire software. Not software to use with escape rooms. It was set up like you were looking for a flight or something with an airplane going around in cirlce while you're booking an appointment for a customer

Hi Chavonda, thanks for your review. We really value your feedback as we are continually trying to improve and tailor our software to meet the needs of our partners. Please let us know how we can best support you and your team as you continue to use the platform. We're here to help!

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

I like that I can run and even configure the software from my phone in the field. I like that I can receive text confirmations and even confirm or decline reservation requests with a quick text code reply.

Scheduling time off for a resource or guide is tedious. I need to either cancel an entire chunk that I scheduled (I usually schedule a month or more blocks) OR I need to go into each activity one at a time and remove the resource or guide for every day and every activity that the guide or resource is not available. It would be MUCH easier and faster if I could just enter a date range to make a resource or guide unavailable and would take a few minutes rather than a half hour or more to schedule a vacation or illness for guide. I have made this feature request many times as I'm sure others have but obviously must be very challenging feature to add.

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the...

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The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

- The account rep. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction. With reps like him working for them this company will likely do very well. - The migration and on-boarding to this software was very easy and seamless. - The support team has always been incredibly knowledgeable, kind, helpful...

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On occasion, when reception is poor (as it can be when you are out on tour) the system can be a bit slow, though this has not happened often.

Hi Marc! Thank you for writing such a nice review of Peek Pro. We are always listening to our Partners feedback, and building the features that add the most value for them. It's great to see these features have been helping you the way we hoped they would. Also, thanks for the feedback on your account rep has been - looks like we'll need to take him out to dinner to celebrate. We understand that...

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Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales.

It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way...

Hey Mike, A review like this from you is amazing! We are thrilled you've seen such an increase in your conversion of clicks to sales. As you said, our developers are always working on more features to help operators like you, and seeing such definitive growth in your business because of our product is incredible. You know you can always reach our Partner Support team 24/7 with any ideas for features.

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