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Peek PRO Tour Operator Software Pricing

Pricing overview

Value for money rating

4.8

/5

684

Price starts from

Free

Pricing options
Free plan
Subscription
Free trial

Pricing details

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30

What users say

The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings.

cs

claudia s.

I still am learning but it is way better than the square appointments app that I was using. It was worth the cost for me.

RB

Ryan B.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Reviewed 3 years ago

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time...

Pros

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously!...

Cons

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Vendor response

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to avoid

Reviewed 5 months ago

I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review. I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them. I...

Pros

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

Cons

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect. However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for my complex needs

Reviewed 5 months ago

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

Pros

Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.

Cons

The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value, amazing support!

Reviewed 5 years ago

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Pros

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the...

Cons

The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Vendor response

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best tour/activity software around

Reviewed 6 years ago

We have been using PeekPro for around 2.5 years now and it has been a fantastic experience. I can't say enough good things about the team and software. There is a lot of competition out there now and to me what really sets Peek apart is the user experience -- Both on the back office side and customer facing side. We need software that is powerful with tons of features but also relatively easy to learn...

Pros

- User experience - Easy of use - Advanced pricing features - Inventory management - Promo codes - Channel management & marketing - Customizable and advanced booking flow - Conversion tracking features

Cons

They're continually improving the software so naturally there are things that are constantly being fixed, improved and updated which you should expect from any software. That being said, there are no *real* cons to speak of. Any cons I might have had in the past they have fixed and/or they've added those features.

Vendor response

Hi Kyle, Thank you for your review! It's always awesome to hear your feedback so we can improve our software for you and the rest of our Partners. We definitely pride ourselves on our future-proof software, and it's great to see you notice that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We've seen a 25% increase in clicks to conversion to sales!

Reviewed 5 years ago

We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due...

Pros

Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales.

Cons

It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way...

Vendor response

Hey Mike, A review like this from you is amazing! We are thrilled you've seen such an increase in your conversion of clicks to sales. As you said, our developers are always working on more features to help operators like you, and seeing such definitive growth in your business because of our product is incredible. You know you can always reach our Partner Support team 24/7 with any ideas for features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peek Pro Is A Winner!

Reviewed a year ago

Again, the customer support, ease of scheduling for our customers, ease of check in are all great! Highly recommended.

Pros

For small businesses or businesses just starting out the fact that there is no cost to the business is awesome! The small Peek fee is passed on to the customer. The design, customer support and implementation is all done by Peek. That is awesome, and they actually answer their phones.

Cons

Like any software they each have small features from an end user that you would like to see. For example their app is only Apple compatible. Cool thing about Peek is that you can request something to be changed and added, and they pass those thoughts and suggestions on to their development team.

Vendor response

Steve, your comments are very appreciated by our entire Peek Pro team! We're dedicated to providing a platform that's suitable for businesses like yours and will continue to do so to ensure the best experience possible for you and your customers. As mentioned, we value all partner requests and always take them into consideration. Please continue reaching out to us with your suggestions! We love hearing them! We're looking forward to continue working with you and Time Crunch Escapes in the future!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exactly what I was looking for in a booking system for a tour company.

Reviewed 3 years ago

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Pros

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Cons

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Vendor response

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The reports side is fantastic

Reviewed 2 years ago

The software is great, customer support is phenominal

Pros

reporting functions and pricing for user is great. Some calendar function and customization options.

Cons

It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

Vendor response

Hi Tanya, we're glad to hear you're finding Peek Pro useful and it sounds like you're really taking advantage of some great features. The Reports feature was designed to help operators, big or small, actively track their business a number of different ways. Feel free to reach out to us if you ever have any questions about a part of the Reports feature. We look forward to continuing to work with you and Big Blue in the future!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very helpful and useful to my small business

Reviewed 5 months ago

Peek PRO is easy to use and is the only software I need/use for my small business. It makes running my tours and schedule extremely easy and affordable. I have been a loyal user for over 7 years and plan to continue with them as long as I own my business.

Pros

Easy to use and maintain. I can easily set up my availability and add and change products offered. I can easily add promo codes or delete if needed. I can easily see my sales for the month/year/custom dates. I rarely have to call customer service for help, the software is very user friendly. I can reschedule, refund full or partial, create personalized tours, and more all by myself, it's that easy. When I do need to call customer service, they are very helpful and fast. I love that they have the call back option so you don't have to sit on hold. I have been using this software for 7+ years and have been approached by many others but have stayed with Peek PRO because they are so easy and useful.

Cons

I honestly can't think of anything. I am very happy with Peek PRO.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall great software with some room for improvement

Reviewed 2 years ago

There are small problems that need fixing but we are overall satisfied with Peek Pro's software and especially happy with their customer service team.

Pros

We appreciate the ease of a cloud based payment system, as well as the easy to navigate interface.

Cons

Since we began using Peek Pro we have asked for the ability to split payment methods, being unable to utilize this type of feature definitely created some headaches and lot business. However, it appears that Peek Pro has implemented this featurein the latest version. We also have experienced some issues with customers being refunded and then recharged for the full balance when we attempting to update...

Vendor response

Hi Jacqueline! Thanks for reaching out and writing your review. Your comments help us make Peek Pro serviceable for all partners. Peek Pro 6 does have the ability to split payments so please reach out to our customer service team with any questions on how to use this new feature. We hope that you stay satisfied with the Peek Pro 6 changes and continue to find the software helpful with the new improvements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Most Excellent Booking Platform!

Reviewed 7 years ago

I switched to Peek Pro from Get In Sell Out about 2 months ago, and there's no looking back! I love the clean look of Peek and the ease of use for both my customers and on the back end. Their setup fee was nominal, and the operating costs are flexible. All of the credit card processing is done seamlessly through Stripe, unlike with GISO where folks were redirected to PayPal. Also since Peek is just...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Business Changing Software

Reviewed 6 years ago

There are many times in business when you know you made the right choice and never have I felt that more often than with Peek Pro. We made the change from Zerve at about 4 years in business and roughly 2 years on Zerve, approximately 4 months prior to their mass-exit from the industry. We narrowed between many of the top tour ticketing software options and finally picked the winner...Peek Pro. There...

Pros

Ease of use, active development, cost, support, reporting, promo options

Cons

A few things are sent out prior to really solid beta where things are removed that were there previously, but they are added to development for improvements to come through soon

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Customer Service

Reviewed 2 years ago

Peek Pro has allowed the customization I need for my niche business. It is easy to use. They take care of the setup and follow up with you after the initial setup. They don't disappear after the initial setup. They had multiple "views" for the activities schedule. I was able to keep the custom trips I offer AND get the calendar view I needed. I am excited to keep working with them.

Pros

Excellent Customer Service Ease of use Clean look, easy for customers to read Multiple activity views Versatile Customizable

Cons

The system charges a percentage to my customers. This was the only reason I hesitated in the beginning, my market is very tight and I feared my customers would not like the increase in price. But they worked with me and my unique situation and I am confident it will be worth it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Small Business Lifesaver!

Reviewed 5 years ago

Peek PRO tour operator software has been my booking program since my company began. Since that day, I have received COUNTLESS calls asking me to switch. Peek PRO is the only company that is so confident in their product, they don't charge a monthly fee. The value I've received is unmeasurable. Their small, one-time setup fee is not just the by far the best purchase I've ever made. I wouldn't be able to operate my business without them. Due to their ease of use, in less thanks a year our company grew from #70 on TripAdvisor to #4!

Pros

They provide numerous services without charging a fee. They made it possible for me to begin a business. I would need a huge staff of people to cover all of the areas that peek does for free.

Cons

I can't think of any.

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AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

Reviewed 2 years ago

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but...

Pros

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Cons

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

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Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more

Reviewed 4 years ago
Pros

It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Cons

They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Outstanding Product!

Reviewed a year ago

Overall great! Customer service response timing could be better (Currently 2+ days), however it is effective when replied.

Pros

This software removes 99% of my effort, headache, and challenges. For the most part it works very well!

Cons

Rescheduling from the mobile app and/or changing pricing is a nightmare. As well, it would be very helpful for an "Add Tip" button to be integrated into final payment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peek in Costa Rica !!

Reviewed 3 years ago

online calendar on website, no high fees, easy system for team.

Pros

The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings. No monthly fees means a business like ours that is just starting can grow into Peek Pro and progress the old school methods and accountanting from the beginning without investing too much time. Their team is fast to respond and quick to help, usually I don't like email spam but peek training spam was very helpful. Made my questions more specific and less about general use.

Cons

Peek Software has yet to create spilt payment and deposit on one, though they are working to improve it. Also the waiver signature would be ideal on the waiver info when downloaded. Though really are more good thing than bad.

Vendor response

Hi Claudia! Thanks for the review. It's awesome to hear how Peek Pro is helping with the day-to-day of your business. It's been wonderful working with you and please feel free to reach out if you need any support :)

Overall Rating
  • Value for money
  • Ease of use
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Peek Pro: Nothing Short of Exceptional

Reviewed 7 years ago

My name is Joe Wojie; I am the founder of Grim Philly and Grim Philly Twilight Tours. We employ close to twenty tour guides; the vast majority of whom are college history professors in addition to other professional staff, for 10 different walking, tavern, and riverboat cruises in the greater Philadelphia region. We have been voted best city tour on the PHL 17 Hotlist each year since our founding five...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
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A Real Asset

Reviewed 7 years ago

Peek Pro has made my job so much easier! I have a very busy guided boat rental business in Florida with 2 locations. In season I was going out 3 times a day with 5 boats totaling 15 boats and 30 customers. I was handling all of this manually before Peek Pro which took up a lot of my time. Now, I drive people to my website and have them book online. Peek has places for me to communicate with the...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very satisfied--excellent vendor support/service

Reviewed 5 months ago

The very fact that you are sending this survey with a coupon is fantastic--shows how much you desire and solicit and value vendor input

Pros

Great service in setting up, using, helping with problems

Cons

It should be easier to block out the schedule in a chronological calendar form I desire more flexibility in setting up booking dates so customers have more choices--they may have but I am not aware of it. I don't want to be limited to just 3 separate booking per day if the customer wants to buy the entire day for example.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So far as we transition from ZOZI to PEEK it is fantastic.

Reviewed 5 years ago

To new to answer.

Pros

The reporting system is what we need badly and it is very robust. I do realize PEEK is new to rentals and I will be patient. The checkout system is really easy and will be great for our customers. The speed of the system with response to data input is phenomenal. The numerous widgets so far is really nice and the integration for Google and Facebook is also super. The email system is also incredible. We came over to ZOZI from WebReserv and now to PEEK all in one year so this is a real challenge but I have been doing it from the beginning so it isn't too hard of a learning curve.

Cons

Not being able to sort the rental products alphabetically as well as all other widget data. Having to input pricing into the duration spots manually after the first one. Not having the option to open a season on 1 day yet restricting the 'Public' so they can't book a reservation for the next 7 days(this would be ongoing throughout the calendar days). Not being able to print out a list of campers for the week with starting and ending dates. Not being able to use 'BUNDLES' yet for rentals.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Impressive Customer Service & Price Structure

Reviewed 6 years ago

I am co-owner of a carriage tour and special events service provider in Austin, TX. Outlay for sign up was returned three-fold in the first week. So, "check" for ROI. Now to the service experience. I don't know how to adequately express how pleased I am. And I'm not being compensated in any way for a review. Any tour operator with questions is welcome to email Angeli Carriages and ask questions....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peek Pro is a Game Changer!

Reviewed 3 years ago

We have a teaming building activities business and all I can say is, there was life before peek pro and life after peek pro. The amount of value that is added to your business for the cost that is associated with the platform, there is no better software or team of people out there for your ROI.

Pros

Simple, easy to use, great team backing you up as an extension of your own organization.

Cons

Sometimes the accounting on deposits can be a bit off when it comes to sales tax but once whole payment goes though everything seems to work out.

Vendor response

Ozair, color us flattered! Thanks for this awesome review. It's a pleasure working with you too :)