PerfectMind Pricing, Features, Reviews & Comparison of Alternatives

PerfectMind

Business management software for gyms and fitness clubs

3.12/5 (26 reviews)

PerfectMind overview

PerfectMind is a membership and business management software platform for municipalities, recreation centers, gyms, martial arts schools, yoga studios and more.

PerfectMind includes customer relationship management (CRM) functionality to enable users to manage their clients and members, with access to full payment histories, current memberships, and class bookings, and the option to connect profiles of related contacts or families, duplicating shared information like addresses and phone numbers.

Automatic payment processing allows PerfectMind to collect member payments, which are then posted to the integrated bookkeeping app. Users are notified of missed payments, and members are automatically re-billed for any payments which have failed or been missed. The included point of sale (POS) enables users to increase their revenue by selling additional merchandise, and assists with inventory control and purchase history management.

PerfectMind supports multi-location businesses, with all teams able to utilize the software from a single interface, with each location able to independently customize permissions and reporting. Voice (US & Canada) and text (US only) broadcasting is also available for important announcements, such as last-minute rescheduling, reminders to bring certain items, and more.

Pricing

Starting from
$100/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, United Kingdom

Supported languages

English
PerfectMind screenshot: PerfectMind can be used to schedule classes, facilities and instructorsPerfectMIND 4 NavigationPerfectMind screenshot: PerfectMind includes a point of sale (POS)PerfectMind screenshot: Users can view their financial and marketing performance in PerfectMindPerfectMind screenshot: PerfectMind works across web browsers on desktop and mobile devices

PerfectMind reviews

Value for money
Features
Ease of use
Customer support
  3.2
  3.1
  3.3
  3.2
Amber Mims

Perfect Mind has not been so perfect!

Used daily for 6-12 months
Reviewed 2018-10-16
Review Source: Capterra

Overall I think I would recommend a different software or think it would have been beneficial to try a different software. Not sure I would recommend it. I am getting the job done, but as I said it has been frustrating with all the changes that occur. My terminal has been down for over a month. Sorry but this is ridiculous. A work order has been put in and it's in the works, but that is way too long. I use Perfect Mind everyday. The program alone is not too hard to learn so I have caught on quickly. Overall it works for my job.

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Anonymous

Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation.

Used daily for 6-12 months
Reviewed 2018-04-18
Review Source: Capterra

An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

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Melissa Spector

NOT what I call PERFECT

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Software Advice

Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to. The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.

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Nicole Mobley

Poor execution of services, billing nightmare, sadly disappointing

Used daily for less than 6 months
Reviewed 2016-08-03
Review Source: Capterra

The software seems very promising at first and the features, if working properly, would be a dream come true. I found there were several way to complete the same task, but all with different levels of data entry- why not one place where you can do it all? Some data entry was repetitive and took too many clicks for something simple. I was never able to manage family accounts properly, had several instances where the site would freeze upon class check-in when I needed it most, newsletters and e-mails erased because of a system glitch, and reports were also more complicated than necessary and I often couldn't find the report I wanted, but a million others. Also, you can't use the browser back button and instead end up having a handful of tabs open to navigate the system. I spent a LOT of time trying to make the system work, and gave up after a month and a half because it was hindering my productivity. I was very hopeful about the system, but execution was atrocious. I gave consistent feedback to the always friendly staff, but it never seemed to be acknowledged. It seemed to me like a big company that failed to provide their staff with the necessary tools to do their job and service their customers. As I just came from living and doing business in Brazil where customer service is non-existent, it took quite a bit for me to be this disappointed in their level of service. The features are awesome in theory, but don't function like the should. Customer service agents were consistently nice, but there is VERY obviously a lack of communication within the company. Training was thorough. Interface is nice, but not always efficient. Option to enter basic operating expense was a nice feature I haven't seen in other programs. I would recommend adding tips throughout the system for suggestions on how to use certain fields. There were a handful that I had no clue what their purpose was. Overall speed of system was good, except on days when it chose to freeze upon check-in.

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Anonymous

PERFECTMIND has changed the GAME!!

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.

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PerfectMind pricing

Starting from
$100/month
Pricing options
Subscription
View Pricing Plans

There are four levels of subscription package available:
Sponsorship - up to 50 members - $100/month
Business - more than 50 members - $150/month
Business Plus - more than 50 members, plus website - $250/month
Enterprise - contact for a quote

PerfectMind features

Automatic Notifications
Automatic Reminders
Calendar Management
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Email Templates
Social Media Integration
Third Party Integration

API (300 other apps)
Activity Dashboard (169 other apps)
Activity Tracking (123 other apps)
CRM Integration (114 other apps)
Custom Fields (129 other apps)
Customizable Branding (150 other apps)
Mobile Integration (119 other apps)
Reporting & Statistics (170 other apps)

Additional information for PerfectMind

Key features of PerfectMind

  • Automatic payment processing
  • Automated re-billing
  • Customizable landing pages
  • Customizable lead capture forms
  • Automated reminders
  • Integrated payroll
  • Email tracking
  • Voice and text broadcasting
  • Web page creator
  • Social media integration
  • Client profiles
  • Online class booking
  • Online member portal
  • Automated email marketing
  • Staff and resource scheduling
  • Customizable dashboard
  • Financial reporting
  • Multiple billing configurations
  • Point of sale (POS)
  • Staff management
  • POS & online sales
  • Automated billing & collections
  • Inventory management
  • Document management
  • Equipment rental
  • Membership management
  • Workflow automation
View All Features

Benefits

With just a few clicks of the mouse, your staff can create session-based and time-based memberships. Manage families, multiple memberships, related contacts and more.

Make your facility booking and scheduling quick and painless. PerfectMind booking takes care of conflict and contract management, recurring bookings, equipment and rental inventory, capacity management and more.

Book courses, private lessons, drop-in and flexible registrations online or onsite. Our systems accommodate the demanding needs of different departments.

Sell any type of product, service or event with cutting-edge features for inventory and sales automation. Track purchase orders and print inventory sheets. Boost sales through promotions, gift cards and early-bird registrations.

PerfectMind’s integrated reporting engine enables you to create, customize and run any report at any time. Create and schedule custom financial, attendance, utilization, marketing and forecasting reports all from the same interface.

Increase signups and enrollments using loyalty and referral programs. Watch your community grow using our simple and customizable landing pages, lead capture forms and fully-functional email solution.

Members can sign up for classes online from any device, anywhere without the effort or delay of contacting your staff. Fill your classes by allowing your members to book and pay on their terms.