We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.
Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.
Don't migrate from old software...go in clean. There will be many efficiencies created, however, keep expectations to staff and minimal as implementation and training has to be considered for delivery.
Likelihood to recommend: 10/10
PerfectMind has brought our organization into the "21st century" in terms of navigation, features, and ease of use for both our staff, and our customers. Although it has been a very short time since we've begun using the software, we're already seeing benefits with efficiency and with customer satisfaction. We look forward to implementing more of what PerfectMind has to offer.
Staff were able to pick up navigating the software very quickly, which made for simple trainings and a smoother implementation. A lot of daily processes are quicker and more efficient in PerfectMind than they were in our previous software.
The software has come across as "glitchy" on more than a few occasions. Fortunately, PM's support team is fantastic and any issues that came up were resolved.
Likelihood to recommend: 10/10
The experience was good, but there were too many concessions that I had to make, so I chose another solution with better features.
Of all the products I tried, this had the VERY BEST digital signature capture options. Either interfacing with a signature pad, using a touch screen, mouse, or even a standalone tablet, so you could 'send' the document from a regular computer, to the tablet or touch screen. It was great. The report designer worked well also allowing a lot of customization. This solution also had flexible membership options, where each memebership could have multiple payment plans. Something sorely missing from other solutions.
Ultimately, the interface was clunky, dealing with support was frustrating as there was a lot of miscommunication or misunderstanding. It took too long to navigate through various screens. There were some features (like sponsorships) that were advertised, but were missing from the Martial Arts program, but were available in the Sports and Reg program. not able to add them in.
Likelihood to recommend: 1/10
PM was a professional service that I compared each year for many years, to other service providers. They won out for a long time.
When I first started using it, it was the best software for our limited industry. They were innovating all the time.
As time went on , and the diversified their customer market, the original market that they catered to (martial arts) was left behind for innovations. I remember some features being introduced and I would get excited about it, only to find out it was for another market of customers, and not the martial arts software users. Too bad. I was very loyal to them for 15 years.
Thank you for your honest feedback. Our goal is to still innovate in the market and we have some exciting innovations that will be released in the next couple of months. Please feel free to share additional feedback with us at any time. We love to hear about the good and the bad to see how we can improve our offerings.
Likelihood to recommend: 7/10
An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!
We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.
Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.
Likelihood to recommend: 9/10
There are four levels of subscription package available:
Basic - up to 50 members - $125/month
Plus - more than 50 members - $175/month
Pro - more than 50 members, plus website - $325/month
Enterprise - contact for a quote