PerfectMind Features

PerfectMind

Business management software for recreation and martial arts

3.24/5 (49 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Application Management
Appointment Management
Attendance Management
Attendance Tracking
Auto-Responders
Automated Scheduling
Barcode / Ticket Scanning
Belt Ranking Classification
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Capacity Management
Check-in/Check-out
Child Care
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Confirmation/Reminders
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard Creation
Data Import/Export
Digital Signature
Document Storage
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Email Tracking
Employee Management
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Event Tracking
Facility Management
Facility Scheduling
Faculty/Staff Management
Family Memberships
File Management
File Sharing
Forecasting
Instructor Management
Inventory Management
Inventory Tracking
Lead Capture
League / Team Management
Marketing Automation
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Online Registration
Package Tracking
Payment Processing
Payroll Management
Point of Sale (POS)
Promotions Management
Real Time Reporting
Recurring Tasks
Recurring/Subscription Billing
Registration Management
Reminders
Remote Access/Control
Rental Management
Reservations Management
Resource Management
Retail Inventory Management
Room Booking
SMS Marketing Managment
SMS Messaging
Sales Reports
Scheduled / Automated Reports
Scheduling
Secure Login
Self Check-in/Check-out
Shopping Cart
Social Media Integration
Staff Management
Student Management
Task Scheduling
Team Management
Template Management
Third Party Integrations
Transaction History
User Profiles
Visitor Management
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Application Management
Appointment Management
Attendance Management
Attendance Tracking
Auto-Responders
Automated Scheduling
Barcode / Ticket Scanning
Belt Ranking Classification
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Capacity Management
Check-in/Check-out
Child Care
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Confirmation/Reminders
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard Creation
Data Import/Export
Digital Signature
Document Storage
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Email Tracking
Employee Management
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Event Tracking
Facility Management
Facility Scheduling
Faculty/Staff Management
Family Memberships
File Management
File Sharing
Forecasting
Instructor Management
Inventory Management
Inventory Tracking
Lead Capture
League / Team Management
Marketing Automation
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Online Registration
Package Tracking
Payment Processing
Payroll Management
Point of Sale (POS)
Promotions Management
Real Time Reporting
Recurring Tasks
Recurring/Subscription Billing
Registration Management
Reminders
Remote Access/Control
Rental Management
Reservations Management
Resource Management
Retail Inventory Management
Room Booking
SMS Marketing Managment
SMS Messaging
Sales Reports
Scheduled / Automated Reports
Scheduling
Secure Login
Self Check-in/Check-out
Shopping Cart
Social Media Integration
Staff Management
Student Management
Task Scheduling
Team Management
Template Management
Third Party Integrations
Transaction History
User Profiles
Visitor Management
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Application Management
Appointment Management
Attendance Management
Attendance Tracking
Auto-Responders
Automated Scheduling
Barcode / Ticket Scanning
Belt Ranking Classification
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Capacity Management
Check-in/Check-out
Child Care
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Confirmation/Reminders
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard Creation
Data Import/Export
Digital Signature
Document Storage
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Email Tracking
Employee Management
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Event Tracking
Facility Management
Facility Scheduling
Faculty/Staff Management
Family Memberships
File Management
File Sharing
Forecasting
Instructor Management
Inventory Management
Inventory Tracking
Lead Capture
League / Team Management
Marketing Automation
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Online Registration
Package Tracking
Payment Processing
Payroll Management
Point of Sale (POS)
Promotions Management
Real Time Reporting
Recurring Tasks
Recurring/Subscription Billing
Registration Management
Reminders
Remote Access/Control
Rental Management
Reservations Management
Resource Management
Retail Inventory Management
Room Booking
SMS Marketing Managment
SMS Messaging
Sales Reports
Scheduled / Automated Reports
Scheduling
Secure Login
Self Check-in/Check-out
Shopping Cart
Social Media Integration
Staff Management
Student Management
Task Scheduling
Team Management
Template Management
Third Party Integrations
Transaction History
User Profiles
Visitor Management
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App

PerfectMind Feature Reviews

25 reviewers had the following to say about PerfectMind's features:

Eric A.

Perfect Mind is perfect to manage your entire martial arts business

2016-08-22

It's an all-in-one management software to help you with contact management, email, billing, reports and much more.

Pros

Constantly providing updates and listening to customer feedback.

Cons

Some features don't work well with Apple computers. Other features can still be added to make it even better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PerfectMind

Great company, good people. Best martial arts software out there.

Source: Capterra
Helpful?   Yes   No
Read more
Brian D.

Jack of All Trades, Master of None

2019-10-08

Many great options and features hidden behind a confusing mess of settings that are not easy or intuitive to find.

Pros

It will handle facility bookings, fitness classes, camps, CRM, reporting, and marketing emails.

Cons

Not intuitive. To properly set up a new course or program requires many steps and settings that are located numerous different obscure locations within the software. If you get one setting wrong the whole program won't work. Support is not great at communication about the status of what they are working on. Sometimes they even adjust things that you did not ask to be adjusted and do not inform you about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa L.

No mind....bad customer service....lost revenue for faulty coding

2016-07-15

But here's the thing....after an update or 2...the core function which is making sure credits are getting removed from people's passes was not always happening....letting clients take classes for free! We contacted customer service, the president of the company, and their customer service head....and we were told it would be fixed.

Pros

The email integration

Cons

Horrible customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering PerfectMind

Do not pay top dollar for software that is going to lose you money.

Source: Capterra
Helpful?   Yes   No
Read more
Robert P.

A Comprehensive CRM Solution

2019-06-18

Overall it has been very positive. They are getting better with time because they are willing to listen and address issues that come up. It's a good partnership.

Pros

It is a one "one stop" solution that covers all the bases I need covered; web solution, Database, Customer Lifecycle, Emails generator, Support & Development.

Cons

Also because of the comprehensive and customizable nature of the software, there can be unintended consequences when changes are made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben S.

I wish I liked this software more

2019-11-26

I was very excited to get perfectmind set up and thought it would be good system that could manage my accounts, payment, CRM, and email all in one.

Pros

The customer service was fantastic.

Cons

I called to cancel the software at the end of October and was forced to pay an extra $150 in the middle of November because of the policy which requires a 30 day notification. Moreover, the agent from the accounts department (which is separate from the customer service) called me late in the evening and then did not return my phone calls for 2 weeks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

PERFECTMIND has changed the GAME!!

2018-04-11

We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.

Pros

Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.

Cons

Don't migrate from old software...go in clean. There will be many efficiencies created, however, keep expectations to staff and minimal as implementation and training has to be considered for delivery.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Administration company, 501-1000 employees)

Pretty Package That Lacks Some Needed Functionality

2018-10-08

It is nice having a system that covers everything that parks and recreation has to deal with. I just wish they were more proactive in developing systems that work off of each other and not independently.

Pros

Integrated email a nice feature. Different payment plans a nice feature.

Cons

Trying to put together reports that display the information you want can be a challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
mary c.

overall opinon

2019-06-20

I have left many messages recently and no calls returned. to expensive

Pros

all inclusive billing and customer management

Cons

too many steps and prompts not easy to use expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh R.

PerfectMind software is a part of our martial arts school's success!

2019-07-08

My overall experience has been exceptional. I have been a client for over ten years and I log-in and use the software on a daily basis. It's become a part of my routine and I believe the software is a part of my business's success.

Pros

I utilize it for my customer information, billing, marketing, and reporting.

Cons

It's a feature I've requested and hope they consider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carlton D.

PerfectMIND ~ A Must for any Small Business

2012-01-27

Implemeting PrefectMIND is one of the best things I have ever done for my business.

Pros

* Easy to Learn & Use * Scalable & Flexible * Integrates all aspect of your business into one solution * Easily combines your website, SEO and social media efforts in one simple platform.

Cons

* Without basic training implementation can seem scary. This really is not a big issue as PerfectMIND provides training and outstanding, ongoing support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cristiano P.

Dated billing portal masquerading as a CRM

2021-04-27

PM started out focused on martial arts, dance, fitness, and yoga studios. Since then they have evolved to be used for municipalities to manage their sports & rec programs. Clearly they have shifted their focus to cities and towns and away from individual businesses. This is evident in their lack of support and development.

Pros

It is "fully customizable" and their customer support always answers the phone.

Cons

It is "fully customizable" which means it's incredibly easy to break.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenly G.

PerfectMind Review

2018-10-16

Pros

Great online system for customer use, updates quickly.

Cons

Locations are hard to use and tie to activities. Customer support not always efficient of helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikole K.

Easy to manage platform and I also get issues resolved efficiently

2017-05-24

Ability to keep customer base organized

Pros

Organization and layout of the customer page is great.

Cons

Marketer emails sent out without me having much control over content.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

Very easy to manage

2018-01-25

Pros

PerfectMind is very easy to use and has a ton of customizable features such as custom databases. The possibilities are endless!

Cons

While I love the complexity of the software, it did take some who are not great with technology a bit longer to learn, however, once they got used to it they loved it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael V.

PerfectMind Has Saved Me Time and Money While Helping to Increase My Revenue

2019-06-17

I am able to run customized reports, set -- and ACHIEVE -- goals, and growing my business exponentially by using all the great features PerfectMind has to offer.

Pros

The software integrates seamlessly with all my other systems and programs.

Cons

When I first started using the software over six years ago, the website building tool and SEO options were a bit limited. However, since then, they have gotten exponentially better to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Helen T.

I was a volunteer for my yoga studio + was tasked to contact students with soon to be expired passes

2018-01-19

For the purposes of my tasks with my organization, it suited my needs just fine. However, if I was the owner of the studio, I would look elsewhere for a more streamlined experience for a more business oriented software.

Pros

I was able to run simple commands of the database and manipulate the data as needed to make it useful for me.

Cons

I found it confounding that while information was easy to find for people in the database, it required so many clicks and a redirection to send an email to that very same person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Gail T.

Best management software & support

2019-06-18

Pros

Perfect Mind enables us to track billing and student progress. I could not efficiently run our school without this software. Their tech support is available 24/7 and top notch.

Cons

The platform for creating good marketing emails is a bit cumbersome.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharie P.

Perfect Mind Review

2018-10-20

overall experience is ok

Pros

It seems applicable to a Recreation Center and it is customizable

Cons

The glitches and support are not good and some of the processes are too lengthy and not customer service friendly

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Burton M.

Perfectmind into the Future?

2019-07-09

I have been with Perfectmind since the beginning, but I am also evaluating competing products that will offer the same service at a reduced cost.

Pros

Total package for school management and easily scaled for my business.

Cons

It is a costly solution and requires a committed amount of in-house training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole M.

Poor execution of services, billing nightmare, sadly disappointing

2016-08-03

I gave consistent feedback to the always friendly staff, but it never seemed to be acknowledged.

Pros

Training was thorough. Interface is nice, but not always efficient.

Cons

Sometimes the help section videos are not the same interface as the actual software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering PerfectMind

If Perfect Mind had different merchant services and had better communication within their company I would have stuck with them and done my best to learn the system. Nothing could've been done to keep me with their merchant services though, and this ultimately was the deal breaker.

Source: Capterra
Helpful?   Yes   No
Read more
Michelle B.

Online Registration

2019-04-09

Online registration capabilities is more user friendly than our previous setup. As a result, registration of programs has increased to 79.5% on the first day of 2019 spring registration, this is an increase in online registration of 42% over the last full online registration period back in 2017. We did not offer online registration in 2018 due to software implementation.

Pros

Front end functions are easy to use and understand.

Cons

Individual road maps of next steps would greatly benefit areas such as setting of permissions and report creation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitchell N.

Easy to use product!

2016-08-22

It helps to keep things organized and has made systemizing business processes much easier.

Pros

Has many fields and levels of functionality that I can utilize.

Cons

Some software objects don't link with one another so sometimes you are not able to run a specific report or workflow that I want to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa S.

NOT what I call PERFECT

2018-06-25

Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to.

Pros

The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.

Cons

We called the help desk to learn how to print a list of ALL of our students, and wanted to know if we could sort it by different things( which classes enrolled, sort by name or age, separate students who do certain performances) we were told we would have to export the entire list into excel and then delete the information we don't need and add any other information then we could use the excel features to sort etc...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Recreational Facilities and Services company, 11-50 employees)

Review of Perfect Mind

2018-10-17

The software is helpful and user friendly. However it is a bit time-consuming.

Pros

The options to change and customize uses and permissions is also an advantage.

Cons

Time consuming and multi-step processes that slow down customer service efficiency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from PerfectMind


We are glad you are finding PerfectMind both clear and flexible. We aim to make sure PerfectMind can be flexible but also straightforward. It would be great if you could show us which steps in particular you feel could be streamlined further.

The PerfectMind Team

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Kari W.

Database needs work

2019-06-26

We are a little disappointed & getting frustrated with constant issues (your development team makes changes & don't think about the end user - we are not programmers).

Pros

The front line support team is awesome & quick about responding.

Cons

The database is not easy to navigate & constant problems take too long to fix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more