Perkville Reviews

The software is easy to use and explain to customers. Our customers love that we have a loyalty program that rewards them for shopping. It is easy and fast for customers to register their accounts even for those that may not be as technically savvy. We are able to simply help them register with their phones in-store or explain over the phone. Customer service is quick and helpful with any issues that may arise.

I have not come across any cons. Any time we have a technical issue it is quickly resolved by contacting customer service.

Perkville is a great retention tool for our gym. We love that it incentives and rewards members for things they are already doing. I.E checking in, buying smoothies, referring friends, etc etc.

We have had issues with the API not syncing well at times and several members complaining that they haven't received their points over several week periods.

The syncing with MINDBODY online, the easy to use interface

There is no email newsletter or text messaging function

Very easy to launch, customer service is amazing, ability to change perks if very easy.

I don't feel there is any thing that needs to be improved.

I like that is easy to use for our customers and for us as administrators. We're an independent pet store and it's great to have a loyalty program we can use for our customers!

There are a few technicalities that we've had to work through, but contacting customer support helped solve the issues.

I love that once the software and perks are set up it is effortless for the points to accumulate and even our older members seem to be able to figure out how to utilize the reward program

It does not integrate as well with our club software as it did with our previous software. This is not perkville's fault, but our new club software

Easy to set up and easy to customize the earning activities to what makes sense for our users.

I would like to see Perkville offer more in the way of customization of marketing materials as we are not a gym or studio so our messaging is a bit different than it would be for a gym member or studio goer. Makes it awkward to run referral programs when the messaging is geared for gym members only.

User friendly with self direction including a wide variety of reward options

Have some members asking how to redeem points

we are really finding perkville has increased our direct referrals. It is doing a great job at building continuity and community in our studio.

no complaints that I am aware of - also don't make me write extra stuff

It’s very easy to use as a business and a customer

More businesses don’t use it and they should

Perkville syncs with ABC Financial Software flawlessly. Setting up earning and adding perks doesn’t take a lot of time. You don’t need any designing experience to make your email or point website look professional.

I hope they have text messages ability for initial set up and points reminders.

The system is very easy to navigate with little to no experience. The customer care team responds within a day and is able to help with any question. When members have questions about if they have received their points it is very easy for me to check for them.

Sometimes members get confused on how to merge their account with a new email, but the Perks team helps very quickly!

The integration with my billing platform.

I had to learn a new software package and integrate it with our app. But that was really on me not Perkville.

I like that customer support is available fairly quickly when we need them in a crunch. Easy access to accounts and details, easy for admins to send point requests to be added and for a big group of people.

Its hard to merge accounts for the average user, wish it was easier for the member and getting numerous users added and removed.

Our members earn points for absolutely everything; from checking in, to completing introduction sessions, buying drinks or supplements all the way to referring their family and friends. It's the best loyalty program I've seen. Set up for Perkville was easy and the support has been extremely responsive.

Some parts of the navigation for rewards redemptions can get a little fuzzy.

I liked the loyalty aspect of hang. A rewards program

The CUSTOMER SERVICE WAS HORRIBLE! IF YOU HAVE A PROBLEM......WELL it does not matter to perkville!!!!! We lost sales today because we could not get a response from customer service! The number goes to a voice mail and my email went unanswered for HOURS!!!!

I liked how easy it was to reward our customers using this software. It gameifys the customer experience.

The software was easy to use and I didn't have any trouble using it. I would recommend it to anyone.

This software is user friendly! Plus, I love all of the options!

Nothing. I have no had any issues using this software.

This software helps us determine keywords for ads, helps improve operations and so much more.

I like everything. I haven't had any issues to date.

Bonus for doing the things we do or want to do for ourselves

Doesn't integrate with Corp. Enrollment to know members have points - feels like an honor system

I like that the customer care responds in 24 hours and that it is easy to see member account details. It's also easy to add point to mass numbers of people and for local admins to send requests to corporate administrators for points!

Members have a hard time figuring out how to merge accounts. We have a hard time getting an admin off!