ThreeSixty Reviews - Pros & Cons, Ratings & more

WildApricot

MemberPlanet

ToucanTech

Aptify

The market’s most robust and flexible 
AMS for enterprise associations and 
nonprofits looking for a technology 
infrastructure that supports their 
unique processes and complex 
workflows.

ThreeSixty

Web-based

Windows

Welcome Desk and Member Enrollment Director

We are switching back to Daxko in November and we are all very excited to see our functionality improve and our membership numbers increase.

Refunds were easy to process. I liked that we had the ability to use contact tracking through the software to notify coworkers about issues with certain customers.

Technical Publications Support Specialist / PetroWiki Manager

Personify is a great tool to coordinate member specifics including but not limited to purchases and tenure. The reports feature is a great tool and easy to use.

Director of Information Technology

We, however, have numerous integration points and are able to deliver a seamless single-sign-on experience for our customers, and in general are very satisfied customers.

Member Engagement Director

There are too many things that you can click on that are not necessary for our association to use. The subsystem names for membership types and programs/classes were more confusing.

MIM Coordinator

This program tries to be all things to all kinds of organizations but it is a terrible fit for what I do.

This program is maddening from start to finish.

I have come to know several of the 3 years we have been with them and value their personalities, skills, and attention to detail. They are genuinely great people to learn from and be around.

Member service

My supervisor just told me that it was our two  year anniversary with Personify and I literally couldn't believe it. I still struggle every single day with it.

Director, Governance and Membership

We have gotten used to most of the functionality and have found work-arounds for most of the things the system doesn't readily provide so as to avoid customizations.

Daxko Operations

iMIS

I loved Personify!

In my opinion, Personify is the reason that as an association we have not been doing as well financially as we did before we made the switch to Personify. We are switching back to Daxko in November and we are all very excited to see our functionality improve and our membership numbers increase. 

Personify360 Review

I just didn't like it.  My supervisor just told me that it was our two  year anniversary with Personify and I literally couldn't believe it.  I still struggle every single day with it.  

Personify

My overall experience with Personify360 has been good. After using for a period of time, the software has become easier to use.

Personify 360 Review

Good Luck

We had many issues with membership payments for the first 6 months of use with Personify after the transfer from Trinexum. Membership payments were not going through, but memberships were still active, so no reason to check the member's account. This caused our branch to have a decrease in membership revenue.
Like I previously stated, I use Personify360 all day and feel very well versed in it and I am the go to person at my branch for issues, but there are several things that I am unable to solve. I had been looking forward to using PersonifyGO because I was told it would look cleaner and I think be less intimidating to our front line staff, however we never started using GO because of concerns for issues with GO

Not very user friendly

Overall i recommend this for NGOs and civil society organizations 

Thanks so much for sharing your positive experience with Personify! 

Personify360 was cumbersome when launched and crashed often. Any time high volume was expected a phone call was needed to let Personify know so it would not crash. 360 is not user friendly and getting staff familiar and comfortable with the system takes time and some feel overwhelmed because most actions require several steps. 

Personify360

Overall, Personify has been a great AMS for our association. We are finding that after two years of being on the software, internal users have learned to rely on the AMS as our "software of truth", and our users look to Personify more frequently to determine how to be capture miscellaneous data elements above and beyond order-based transactional data.

Finance Department Friendly

Thanks for your review, Michelle! Our goal is always to deliver a solution that makes the day-to-day lives of our clients a bit easier; we're happy to hear the accounting functionality within Personify360 has done that for you! We also appreciate you sharing your expertise and success with us as a PersoniFest speaker last year! Thanks again for your honest feedback. 

Overall, I find the experience good. We came from IMIS and Personify is so much better. We are working with Personify to fully appreciate the tools Personify has to offer.

Capturing Data

Thanks for your review and your honest feedback, Misty! We look forward to our continued partnership and are here to help with access to training materials or anything else you might need! 

-Account manager appears overworked because it is so difficult to engage them and get new projects/features/add-ons moving
-Company seems more focused on billable hours that assisting their customers to be successful

Feedback

Managing membership for roughly 16,000 people

Thanks

The ability to conduct many tasks by e-commerce saves staff time and reduces staff costs.  Building and extracting quality reports on various sectors is important to the future of the association.  Personify 360 allows the gathering and analysis of a variety of data. 

Robust Software for Enhancing Member Value

I appreciated all the time spent with Personify's staff during the implementation process and the support response we continue to receive following our implementation two years ago. We have gotten used to most of the functionality and have found work-arounds for most of the things the system doesn't readily provide so as to avoid customizations. Our SQL developer/report writer has made this process a lot easier.

P360 Review

Thanks for your review, Vicky! We value our strong partnership with AAOMS. Our Client Success team is always here to help and happy to provide additional training outside of the resources provided in our online help and within the client community. We also remain dedicated to improving the overall user experience and reporting capabilities within Personify360. I encourage you to submit any specific enhancement ideas you may have via our feedback portal! Thanks again for your review. 

Thoughts

Overall, I'm happy with the software.  It's enterprise software, which means it does the heavy lifting for your business.  It's not always flashy, but that's okay.  I've never had a bad experience with their customer service team, even though cases/tickets sometimes stay open for a while before getting a final answer. I suspect that has more to do with their size of staff than the actual quality of their support, so I don't really want that to be considered a negative.  

Again, their ability to integrate with so many vendors is key.  If you look at it as your customer database, A/R sub-ledger, and look at everything that connects to it, you'll find that it does the job above and beyond expectations.  If you don't have many points-of-integration, then you may find it lacking in style.  

We, however, have numerous integration points and are able to deliver a seamless single-sign-on experience for our customers, and in general are very satisfied customers.

But what I think is most important is the quality of people that work at Personify.  I have come to know several of the 3 years we have been with them and value their personalities, skills, and attention to detail.  They are genuinely great people to learn from and be around.  

Thanks so much for your review, Rusty. Likewise, we have always enjoyed working with you and the team at ASRM! We aim for continuous improvement, so I will pass along your feedback to our Client Success and Product teams. Thanks again for your review! 

Personify 360 review

Thanks for your review, Gary! We are grateful to be your technology partner. 

Best Product Yet

The good thing about Personify360 is that it is catered to our type of business (association).  Currently, I am responsible for the upkeep of the reports in Personify, but I am also learning the many aspect of Personify360 in order to become and administrator.  The Personify online help is very helpful.  It gives me a better understanding of some of the screens that I am accessing.

Personify360 Simple to Use

Thank you for your review, Ginette! We remain dedicated to perfecting Personify360 user experience and I will pass along your idea about adding a search field! 

Easy to use...

Still room to grow

Excellent with tracking events and reports

I use Personify Weekly and I am happy with the platform

This program tries to be all things to all kinds of organizations but it is a terrible fit for what I do. Most of every screen is taken up by fields I would never use, and the fields I do use are crammed into tiny spaces.

ThreeSixty Reviews

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