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Phorest vs Kitomba Salon and Spa Software Comparison

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Overview

Phorest is an all-in-one solution used by over 9,000 salons and 155,000 hair and beauty professionals worldwide. Phorest...

Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. Our continued focus on hair...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

32

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

363

5

4

3

2

1

316

31

9

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.4

73

5

4

3

2

1

45

20

3

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Easy to understand, hopefully boost the business, app is a great extra feature, able to use on many devices and check on the business at any time, training is great for the whole team.
The support team are brilliant and always happy to support and help where they can. Customer service excellent too.
I looked at quite a few systems & glad this is the one I went for. Amazing help from everyone & I think I used my support monthly fee in the first few days haha.

Pros

She is super delightful and happy to help and answer any questions I have, happy to provide additional training whenever required, she is just wonderful.
The time it frees up it amazing, it offers great reports and a wide range that are extremely useful for any aspect of your business, we love it and wouldnt change it.
Easy to use and very innovative developers always looking at ways to improve the features. Helpdesk support is fantastic.

Cons

Based on my previous software company there was no charge and most of my booking made over night too, so in my eyes I am concerned about this.
Unprofessional Company with hidden charges and poor data management.
The company has hidden charges which they deduct at source so you can't see them or audit them.

Cons

Dispise kitomba, accounts no response, tech support lack of experience but just keep charging you for a corrupt program.
Still getting clients complaining it’s not working.
Clients unable to leave a review. Cost of text messages is too high.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features67
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Consent Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Faculty/Staff Management
  • Financial Management
  • For Barbershops
  • For Medical Spas
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Order Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Purchasing & Receiving
  • Real-Time Reporting
  • Real-time Scheduling
  • Receipt Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Social Media Integration
  • Stock Management
  • Task Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Training Management
  • Transaction History
  • Treatment Packages
  • Vendor Management
  • Wait List Management
  • Website Integration
  • Total features69
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Consent Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Faculty/Staff Management
  • Financial Management
  • For Barbershops
  • For Medical Spas
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Order Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Purchasing & Receiving
  • Real-Time Reporting
  • Real-time Scheduling
  • Receipt Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Social Media Integration
  • Stock Management
  • Task Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Training Management
  • Transaction History
  • Treatment Packages
  • Vendor Management
  • Wait List Management
  • Website Integration

Integrations

  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations3
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

GR
AvatarImg

Gillian R.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

The best salon software system on the market.

Reviewed 7 years ago

From initial contact to purchase and now to using the system, Phorest is second to none! After using numerous spa and salon software systems in ireland and overseas over the last 16 years, none compare to the quality, ease of use and superb aftercare service that Phorest supplies. Highly recommended!

Pros

Ease of use, reports on all business activities, mobile viewing and booking.

Cons

No cons were added to this review

PH
AvatarImg

Pat H.

Law Enforcement, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

I have only been using the software for a week now and already I am noticing big changes to my salon

Reviewed 7 years ago

This software has given me control of my salon as I don't work in the salon, I know what is going on and able to keep on top of my business.

Pros

Easy to use and navigate around, the various colours kinda personalise the calendar but still makes it very user friendly. I did not margin for the ongoing training offered by Phorest at my convenience , I expected to be able to get hold of someone when I want for any issues that I come across and I have not been disappointed thus far. I was a little dubious about the monthly price of the software package but now I am seeing that its good value for my hard earn cash. I hope this continue but so far I have no reason to think otherwise. I am looking forward to a long and prosperous working relationship with Phorest. Phorest you rock.

Cons

No cons were added to this review

AW
AvatarImg

Angela W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Phorest logo

Phorest

Fantabulous!

Reviewed 9 years ago

Amazingly easy to use software with outstanding customer service. Online booking service is a god send to the salon and the reviews are a great idea. When we opened the salon we looked at a few software companies but are delighted we went with Phorest. In my opinion a must have for every salon :)

Pros

No pros were added to this review

Cons

No cons were added to this review

SS
AvatarImg

Shawna S.

Facilities Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Phorest logo

Phorest

one on one training

Reviewed 8 years ago

It's not easy figuring this system out. I know you have wonderful training available, but sadly, my staff need to be walked through element by element and its very difficult scheduling training during work time as it is just not able to work for us that way. I know there is so much that this system could be assisting us with, but we just have not been able to use it to it's fullest ability. We briefly spoke of specific training one on one, and I do think that would work, if you could just let us know how we can book that with you.

Pros

That it can help in many ways with making the clients salon visit more exciting and more profitable for the salon.

Cons

It is not that easy to figure out and that Phorest need to be the ones who add Product Brands.

LP
AvatarImg

Lilly P.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

Exceedingly excellent!

Reviewed 7 years ago

Offer a better experience for our clients and launch our salon from a good salon to an excellent salon that stands out from the rest.

Pros

No pros were added to this review

Cons

No cons were added to this review

SH
AvatarImg

Sally H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Phorest logo

Phorest

A life saver

Reviewed 7 years ago

Phorest software has transformed our salon with its easy booking system, great support and personal touches clients love.

Pros

No pros were added to this review

Cons

No cons were added to this review

GC
AvatarImg

Greg C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Phorest logo

Phorest

Salon Saviours

Reviewed 9 years ago

Phorest offer everything you need in salon software backed up by an efficient friendly team. Fantastic Apps that can bring your business to the salon owner, their Team and their clients 24/7. One word Excellance

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
AvatarImg

Verified reviewer

Hospital & Health Care, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

Own a saloon, or beauty spa, you should try this

Reviewed 6 years ago
Pros

What I like the most is that Phorest Salon Software is a one stop shop for Hair Salons, Beauty Salons and Spas.

Cons

It is a great software for saloons, by far the one I like the most. Pricing can feel a little expensive for some people.

CL
AvatarImg

Claire L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Phorest logo

Phorest

Very helpful and supportive

Reviewed 9 years ago

Phorest is the most up to date software on the market. They are constantly improving and updating unlike other salon software providers. Very helpful and supportive

Pros

No pros were added to this review

Cons

No cons were added to this review

RB
AvatarImg

Rachelle B.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

Great software!

Reviewed 7 years ago

I've only had one training so far, but the software is far superior than the one I was using at the las salon. I can tell already it will make my life as a salon owner so much easier. And the 24hr. support is fantastic as well!

Pros

How many different functions there are for absolutely everything. From client profiles to reports and tracking, it's all really in depth and easy to use.

Cons

Not sure yet. Haven't started using it in the salon yet

DL
AvatarImg

David L.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

great customer service

Reviewed 7 years ago

more appointments

Pros

The future of salon software! Love all the technology and features. Online booking is amazing! As well as the app. So happy Phorest is here!

Cons

No cons were added to this review

DB
AvatarImg

Danielle B.

11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

Best Salon Software !

Reviewed 8 years ago

The Phorest Team has been a delight to work with. It's so easy to use! It is obviously designed by people in the salon industry who care about the procedures specific to salons and put a lot of thought into it. I've done my research on just about every software available!

Pros

They really understand all the intricacies of the salon business.

Cons

None

LB
AvatarImg

Lucy B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Phorest logo

Phorest

This software has changed my life!

Reviewed 6 years ago
Pros

It made Christmas in my salon run the best yet. Adequate appointments with sufficient turnaround time enabled all of us in the salon to be far less stressed and under pressure. Love it, love it, love it!

Cons

The fact that I can't set a maximum amount of treatments (i.e massage) for each day. We have to physically watch the diaries and cancel where necessary in order for me to ensure each therapist doesn't have, say, 7 massages one after the other

SL
AvatarImg

Simon L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Phorest logo

Phorest

So Good I Put It In My Book!

Reviewed 9 years ago

As a business consultant and coach who specialises in working with Salon Owners I'm often asked which salon computer software I'd recommend. Over the years I'd tried several different systems in my own salon, all of which were good in parts but were either unreliable or suffered from hopeless support. When I first saw Phorest I was intrigued because their approach and philosophy were so different....

Pros

No pros were added to this review

Cons

No cons were added to this review

MB
AvatarImg

Michal B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Phorest logo

Phorest

Pretty easy to follow. Great team to deal with

Reviewed 7 years ago
Pros

Nice and easy to use. Does a lot of things for you. Help to run a busy salon. Compare to I-Salon System it has much wider offer of things it does. Really like the features. Very clear to read.

Cons

I just would add possibility of popping out alert for each online booking appointment like "please contact the salon" for particular service if the service can not be booked with the app.

EU
AvatarImg

Ela U.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Phorest logo

Phorest

Very basic, would not recommend for large operations

Reviewed 3 years ago

a very basic system, not quite what I would like in the busy spa

Pros

Easy to use for staff and good visually.

Cons

quite limited with reporting, cant store credit card details, can have only one confirmation email and can't re-send it.

Vendor response

Hi Ela, I am sorry to hear that you are not fully satisfied with the service from Phorest. Since your review we have launched numerous new features that make us even better for a busy spa like yours. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store - Cardless Checkout - Contactless Check-In - Curbside Pick Up ...and so many more.

KS
AvatarImg

Karen S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

Bin your pencil and appt book

Reviewed 7 years ago

This system changed my salon life for the better. Online bookings saves me a receptionist. And the ease to look at two locations is brilliant. Having client notes at my finger tips saves me having to remember everything and I simply can't imagine not having Phorest in my life....fantastic all round salon software

Pros

Easy to use. Everything at my fingertips

Cons

On the odd occasion when I can't do what I want

RT
AvatarImg

Reza T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Phorest logo

Phorest

My experience

Reviewed 8 years ago

It was a good experience with phorest salon software training and she did with very meek Martha she has a lots of patience she is a best

Pros

No pros were added to this review

Cons

No cons were added to this review

LP
AvatarImg

Lorraine P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Phorest logo

Phorest

It was a bit confusing at first, as I had no salon experience in the past.

Reviewed 9 years ago

I have found the support of Phorest Salon Software to be prompt and friendly. Whoever I have spoken too have always given their time exclusively and been most helpful.

Pros

No pros were added to this review

Cons

No cons were added to this review

SM
AvatarImg

Shamus M.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

Helpful system that is easy to use.

Reviewed 7 years ago

A basic ability to manage my clients and have good records for historical that is easily accessible.

Pros

Simple and easy to use. A good way to monitor what is going on. It is easy to manage appointments. The support team is always on hand to support and advise with any potential issues that may arise.

Cons

Tricky having the initial training before the software was installed in the Salon. So some of the functionality that exists around permissions and betters ways of using the system was hard to take in at the time.

CT
AvatarImg

Catherine T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Phorest logo

Phorest

Fabulous software - fabulous company!

Reviewed 9 years ago

As a marketer myself, in my opinion Phorest not only provides the best, most intuitive salon software, their marketing support is second to none. I look forward to reading the Phorest blog every week, it's always choc-a-bloc with great ideas for salon owners. And their template to send out e-newsletters to clients gets better and better!

Pros

No pros were added to this review

Cons

No cons were added to this review

SG
AvatarImg

Sharon G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Phorest logo

Phorest

Efficient, Patient, Innovative!

Reviewed 9 years ago

Compared to another salon software system I've worked it, Phorest is more user friendly & forward thinking. My previous salon software is only now becoming cloud based, whereas I'm with Phorest 2.5 years & they've been cloud based since I began with them. Louise exceeded my expectations recently with her great marketing assistance, with my new clinic set up which is an added bonus .

Pros

No pros were added to this review

Cons

No cons were added to this review

SJ
AvatarImg

Samantha J.

1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

100% happy with phorest

Reviewed 8 years ago

Delighted I decided to go with Phorest Software last year when I opened my salon so easy to use, has everything you need & great friendly & helpful staff

Pros

Simple to use

Cons

Sometimes it's a bit slow

SH
AvatarImg

Stacey H.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Phorest logo

Phorest

Couldn't do without it

Reviewed 7 years ago
Pros

Easy to use great content makes running a salon Easy.staff kpi and tracking performance .great customer service problems always solved

Cons

There is nothing I don't like.online booking can be messed up sometimes .I also don't like the stock system too hard to manage

AB
AvatarImg

Angelica B.

Pharmaceuticals, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

Unlock Your Salon's Potential with Phorest's Comprehensive Management Platform

Reviewed a year ago

I had the chance to investigate Phorest as a salon management software during my internship in the pharmaceutical product development and research department. Phorest proved to be a reliable tool for effective salon operations, despite not being specifically relevant to my field. The software's client management and appointment scheduling functions supported efficient organization and improved customer experience. Wider clientele was attracted, and customer retention increased, thanks to the integrated marketing tools. Overall, Phorest proved to be a useful tool for streamlining salon operations and attaining business objectives because to its user-friendly design and extensive features.

Pros

A whole range of features designed especially for salon businesses are available through Phorest. Appointment scheduling, client management, and staff organization are made simple by its user-friendly interface. The software's powerful marketing options, which include automated SMS and email campaigns, aid in bringing in new clients and keeping existing ones. The integrated point-of-sale system from Phorest makes inventory management and transactions simple. Salon owners may receive insightful information about the operation of their businesses and make data-driven decisions with the help of thorough reporting and analytics. The Phorest mobile app improves the whole customer experience by offering salon staff and customers comfort and flexibility.

Cons

The price of Phorest is a disadvantage because it could be too expensive for smaller or independent salons. Some users might initially have a high learning curve and find it difficult to become familiar with all the functions and customization possibilities. Despite the fact that Phorest provides a wide range of capabilities, some unique needs or specialty salon operations could call for further modification or integration with specialized software. Additionally, sporadic technological issues or downtime may have an adverse effect on salon operations and inconvenience clients.