Pike13 Pricing, Features, Reviews & Comparison of Alternatives

Pike13 Reviews

Pike13

Client management software for fitness & arts instruction

4.0/5 (69 reviews)
1,577

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Pike13.

With easy scheduling, client management, and payment processing, Pike13 – custom branded to fit your business' look and feel – makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.

Track sales, revenue, and retention rates with real-time reporting and analytics.

Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.

Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.

Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger–and expensive–issue.

Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with DocuSign.

Brand and automate your email campaigns through integrations with MailChimp and Emma.
www.pike13.com

Pike13 Overview

Pricing

Starting from: $129.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Pike13 Reviews (69)

Latest reviews

 Front Desk is a cool tool!

Read the full review
Reviewed 11th of July by David Deloach

 

 Music Studio Scheduling

Love the app. It's not restricting in that you can perform most functions/updates/ through it without using your computer.

Read the full review
Reviewed 15th of June by Amanda Preslar

Read all reviews

Pike13 Screenshots (12)

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Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, Germany, Latin America, United Kingdom, United States
Supported Languages
Chinese (Simplified), Dutch, English
Support Options
FAQs, Knowledge Base, Online Support

Pike13 Pricing

Starting from: $129.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.

All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Competitors Pricing

TotalCoaching

Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Hotelogix

Starting from: $2.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

DocMeIn

Pricing model: Freemium

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Key Features of Pike13

  • Scheduling
  • Manage attendance
  • Automated billing and payments
  • Payment processing
  • Billing, schedule, and contract alerts and notifications
  • Client profiles and history
  • Real-time reporting and analytics
  • Native mobile iOS apps
  • Simple pricing for businesses of all sizes
  • Digital documents
  • Integrated email marketing
  • Staff and clients can access on any device
  • Branded, client-facing experience
  • Staff scheduling and payroll
  • Client communications and updates
  • Create and manage payrates and perform payroll

Benefits

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Pike13’s top-rated customer care team quickly addresses any issues.

Alternatives to Pike13

GetApp Analysis

Why did you first start your business? The answer probably has more to do with a passion for your skill or trade, if you’re like most entrepreneurs, and less to do with mundane tasks like client scheduling and collecting payments. Pike13 is a cloud-based solution that simplifies business management so you don’t have to get stuck in a mess of administrative tasks.

Built for personal services businesses, Pike13 gives you a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing.

What is Pike13?

Pike13 is a mobile client management solution built for personal services businesses and franchises. The web-based platform lets you register clients for appointments and classes, accept payments, and manage your schedule, your clients, and your staff from any device. At the same time, Pike13 provides your clients with ways to see their own schedules, enroll in classes, manage their accounts, and make payments from any device.

By using Pike13 to manage day-to-day business tasks—like signing clients in to classes, collecting monthly payments, and electronically signing waivers—you can free up time to focus on your clients and your passion. This is especially true for businesses with multiple locations. Because Pike13 operates in the cloud, it can be deployed as a management solution at any number of business locations and even for businesses without a fixed location.

Main Features

Scheduling Client Appointments

Pike13 offers tools for scheduling classes, workshops, and private appointments online. Not only can clients book these services through the web-based platform, but they can also change their own reservations and make payments, as well.

Before clients can begin scheduling classes at your business, you need to enter those classes into Pike13’s scheduling management system, including the name of the instructor, the time when the class is scheduled to take place, and the cost for each class. Clients who have purchased packages or plans can then make appointments through the integrated cloud-based system.

Managing Client Relationships

Client profiles give staff members a snapshot of each customer relationship. In most cases, client profiles include basic contact information, along with birth dates, profile photos, payment methods, and sign-in codes. You can also track and store liability waivers and release forms within their client profile modules.

The next time a client signs up for services at your business, create a new client profile to begin the relationship. In addition to adding profile photos, which help staff put a face to the name when checking clients into classes, you can also add public and private notes for staff to review.

Tracking Class Attendance

Attendance tracking features enable staff to check clients into classes, update class rosters, and confirm class counts before training begins. Taking attendance in a class or course is important for the business because it ensures clients are paying you what you’ve earned.

As clients arrive for courses each day, they’re also able to check themselves in on your iPad app. Once the client arrives and the course has begun, Pike13 will deduct the visit from the client’s pass or plan. If a client hasn’t checked himself in for a course, the instructor can check the client in manually while taking attendance.

Accepting Payments

Pike13’s automated billing and payment features let your business securely accept payments with credit cards, direct deposit, and Paypal. Clients can purchase plans and passes, or pay for classes individually, depending on your business’s settings.

To process payments in Pike13, you need to create a merchant account. Pike13 encourages business users to process transactions through its partners, TransNational Bankcard and Gravity Payments. When your credit card processing has been activated, you can save your clients’ credit card information in Pike13 and avoid having to re-enter the information for each subsequent purchase.

Handling Staff Scheduling

Pike13 takes the information users have entered with regard to staff schedules and class lists and uses it to manage payroll. This feature is especially useful for businesses that pay staff based on the number of students enrolled in their courses.

After creating an appointment or a course in Pike13, choose the staff member who will provide the service. Business owners and managers can change the availability of staff members at any time. Staff members have the option to edit their own availability as well.

Integrations

Pike13 integrates with other cloud-based business apps, including DocuSign, MailChimp, and Emma. By integrating Pike13 business management tools with these third-party applications, businesses can also reduce paperwork and automate email marketing.

Pike13 provides users with a free DocuSign account. You can use the eSignature app to securely send, sign, and store electronic documents—like waivers and other liability forms—in the cloud.

Pricing

Pricing for Pike13 starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat 2.4%. So if you sell $100 in services you’ll see $97.60 deposited in your bank account regardless of the type of credit cards used by your clients.

Bottom Line

  • Handles essential business management tasks

  • Optimized for personal services businesses

  • Manages scheduling, billing, and payment processing

  • Pricing scales with your business as you grow

  • Mobile-friendly

Videos

David  Deloach

Front Desk is a cool tool!

11/07/2017

Pros

Front Desk is a really cool, new tool! We have used this product for just a little while, and its been really great. Great way to communicate with the team!

Cons

Overall the product is fairly easy. However, in the beginning it was a little tricky to get used to. I would say the only con, would be not the easiest to use. But you will get used to it!!

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Amanda Preslar

Music Studio Scheduling

15/06/2017

Love the app. It's not restricting in that you can perform most functions/updates/ through it without using your computer.

Pros

Recurring billing. App functions well - even with setup. Simple screen. Love that clients have the ability to see their schedule and update sensitive info (like credit card info) on their own.

Cons

Too many steps to do simple tasks (Ex. Rescheduling: a click and drag feature should be implemented to make quick adjustments.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carly Caldwell

Would it recommend this software.

25/05/2017

Pros

Simple to use. Not as many features as I needed, but good if you're looking for a basic system to run with your front desk.

Cons

They do not follow up once you sign up. Management is impossible to get in contact with and the representative sell you into signing contracts that lock you in. Do not use. There are a ton of other, better softwares out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Software Advice
Helpful?   Yes   No
Read more
Alexander Rivera

Easy to Use, quick response to questions asked

21/04/2017

I've since recommended that another gym I work in use this program

Pros

I have worked with similar programs in the past and NOTHING compares!! We find it extremely easy to use, and the Front Desk staff is so kind and helpful would recommend Front Desk to everyone!!

Cons

Perhaps if there are ways to better filter/customize same client fields. I see that this is a common "issue."

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Liz Palmer

Not worth it

18/04/2017

I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.

Pros

Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.

Cons

Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Pike13

They are responsive when I have a question!

Source: Capterra
Helpful?   Yes   No
Read more
Sarah Morgan

Great tool for gym client management

12/04/2017

Front Desk's customer service is second to none! They're rapid, well-informed and creative - a great resource.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Sarah ¿ Thanks for sharing your feedback about your experience using Front Desk.

Please let us know if there is anything we can do to help in the future!

Thanks,
Kris and the Front Desk team

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Jordan Maynard

I love Front Desk!

19/03/2017

I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.

Pros

point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

Cons

The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business.

Best,
Kris and the Front Desk team

Read more
Julie Colangelo

Great software for a small business

21/02/2017

I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

Pros

Ease of use from the customer's stand point

Cons

Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pike13

Anyone looking to help streamline their business is looking in the right spot!

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Julie,

Thanks for your feedback regarding your experience using Front Desk. We're glad you are happy with our platform and customer service.

Please let us know if there is anything we can do to help.

Best,
Kris and the Front Desk team

Read more
Macy Cole

AMAZING!!!

17/02/2017

I have worked with similar programs in the past and NOTHING compares!! Our clients love it, we find it extremely easy to use, and the Front Desk staff is so kind and helpful :)) would recommend Front Desk to everyone!!

Pros

Everything

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Macy,

Thank you for your feedback regarding your experience using Front Desk. We're glad you're having a great experience so far.

Please don't hesitate to get in touch if there is anything we can do to help.

Best,
Kris and the Front Desk team

Read more
David Lindberg

Support 5 Stars - application needs more specific business functions

16/02/2017

I spent a great deal of time searching for a scheduling app for my music school. FD is the only one that fit into my business model. The BEST aspect is their customer support. This is the most important aspect of a software company.

Pros

Reporting functionality and BEST Customer Service

Cons

Application is not as user friendly as it should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Pike13

I can't say enough about the support team's help as I needed a good bit of customization for my business. I wouldn't have been able to use the software without the great support team. It is my hope that future versions will be more easily customizable for specific business needs.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi David,

Thanks for your feedback about Front Desk and your experience working with our customer support team.

I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk.

In the meantime, please let us know if there is anything else we can do to help.

Best,
Kris and the Front Desk team

Read more

Who is Pike13 For?

Pike13 was developed for personal services businesses, from sole proprietors to franchises. The most common Pike13 clients include gyms, yoga studios, music and dance studios, personal franchise services, and kids’ activity organizations (like sports camps and tutoring). Within these industries, Pike13 can be used by any size business, including box and affiliate gyms with multiple locations and mountain guides without any location.

Although business owners and managers will get the most use out of Pike13, the platform can also be used by staff members and clients. For example, a yoga studio’s staff can use the platform to check clients into classes and confirm class counts. Meanwhile, clients themselves can use the platform to schedule their own appointments, update billing information, and purchases plans or class passes online.

Read the full GetApp Analysis