Pike13 Features

Pike13

A cloud-based client management solution

4.09/5 (129 reviews)

Pike13 Feature Summary

  • Simple pricing for businesses of all sizes
  • Staff and clients can access on any device
  • Staff scheduling and payroll
  • Client communications and updates
  • Manage attendance
  • Client profiles and history
  • Branded, client-facing experience
  • Digital documents
  • Native mobile iOS apps
  • Payment processing
  • Create and manage payrates and perform payroll
  • Real-time reporting and analytics
  • Billing, schedule, and contract alerts and notifications
  • Scheduling
  • Automated billing and payments
  • Integrated email marketing

Pike13 Features In Depth

Scheduling Client Appointments

Pike13 offers tools for scheduling classes, workshops, and private appointments online. Not only can clients book these services through the web-based platform, but they can also change their own reservations and make payments, as well.

Before clients can begin scheduling classes at your business, you need to enter those classes into Pike13’s scheduling management system, including the name of the instructor, the time when the class is scheduled to take place, and the cost for each class. Clients who have purchased packages or plans can then make appointments through the integrated cloud-based system.

Managing Client Relationships

Client profiles give staff members a snapshot of each customer relationship. In most cases, client profiles include basic contact information, along with birth dates, profile photos, payment methods, and sign-in codes. You can also track and store liability waivers and release forms within their client profile modules.

The next time a client signs up for services at your business, create a new client profile to begin the relationship. In addition to adding profile photos, which help staff put a face to the name when checking clients into classes, you can also add public and private notes for staff to review.

Tracking Class Attendance

Attendance tracking features enable staff to check clients into classes, update class rosters, and confirm class counts before training begins. Taking attendance in a class or course is important for the business because it ensures clients are paying you what you’ve earned.

As clients arrive for courses each day, they’re also able to check themselves in on your iPad app. Once the client arrives and the course has begun, Pike13 will deduct the visit from the client’s pass or plan. If a client hasn’t checked himself in for a course, the instructor can check the client in manually while taking attendance.

Accepting Payments

Pike13’s automated billing and payment features let your business securely accept payments with credit cards, direct deposit, and Paypal. Clients can purchase plans and passes, or pay for classes individually, depending on your business’s settings.

To process payments in Pike13, you need to create a merchant account. Pike13 encourages business users to process transactions through its partners, TransNational Bankcard and Gravity Payments. When your credit card processing has been activated, you can save your clients’ credit card information in Pike13 and avoid having to re-enter the information for each subsequent purchase.

Handling Staff Scheduling

Pike13 takes the information users have entered with regard to staff schedules and class lists and uses it to manage payroll. This feature is especially useful for businesses that pay staff based on the number of students enrolled in their courses.

After creating an appointment or a course in Pike13, choose the staff member who will provide the service. Business owners and managers can change the availability of staff members at any time. Staff members have the option to edit their own availability as well.

Competitor Feature Comparison

API
Absence Management
Account Reconciliation
Activity Management
Activity Tracking
Administrative Reporting
Appointment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Bonus Management
Bulk Send
Business Intelligence
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Filtering
Data Import
Data Import/Export
Dependency Tracking
Digital Signature
Direct Deposit
Document Storage
Drip Marketing
Electronic Payments
Electronic Signature Capture
Email Integration
Email Notifications
Employee Database
Employee Onboarding
Event Calendar
Event Scheduling
Follow-up Scheduling
HIPAA Compliance
Location Tracking
Microsoft Outlook Integration
Mobile Alerts
Multi-Language
Multi-Location
Multiple User Accounts
Payroll Integration
Payroll Management
Performance Reports
Progress Tracking
Purchasing Management
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Recurring Billing
Registration Management
Reminders
SMS Integration
Sales Tax Management
Secure Login
Shopping Cart
Skills Tracking
Social Media Integration
Student Management
Template Management
Third Party Integration
Transaction History
User Photos
Website Integration
Visit WebsiteCompare App
API
Absence Management
Account Reconciliation
Activity Management
Activity Tracking
Administrative Reporting
Appointment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Bonus Management
Bulk Send
Business Intelligence
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Filtering
Data Import
Data Import/Export
Dependency Tracking
Digital Signature
Direct Deposit
Document Storage
Drip Marketing
Electronic Payments
Electronic Signature Capture
Email Integration
Email Notifications
Employee Database
Employee Onboarding
Event Calendar
Event Scheduling
Follow-up Scheduling
HIPAA Compliance
Location Tracking
Microsoft Outlook Integration
Mobile Alerts
Multi-Language
Multi-Location
Multiple User Accounts
Payroll Integration
Payroll Management
Performance Reports
Progress Tracking
Purchasing Management
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Recurring Billing
Registration Management
Reminders
SMS Integration
Sales Tax Management
Secure Login
Shopping Cart
Skills Tracking
Social Media Integration
Student Management
Template Management
Third Party Integration
Transaction History
User Photos
Website Integration
Visit WebsiteCompare App
API
Absence Management
Account Reconciliation
Activity Management
Activity Tracking
Administrative Reporting
Appointment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Bonus Management
Bulk Send
Business Intelligence
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Filtering
Data Import
Data Import/Export
Dependency Tracking
Digital Signature
Direct Deposit
Document Storage
Drip Marketing
Electronic Payments
Electronic Signature Capture
Email Integration
Email Notifications
Employee Database
Employee Onboarding
Event Calendar
Event Scheduling
Follow-up Scheduling
HIPAA Compliance
Location Tracking
Microsoft Outlook Integration
Mobile Alerts
Multi-Language
Multi-Location
Multiple User Accounts
Payroll Integration
Payroll Management
Performance Reports
Progress Tracking
Purchasing Management
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Recurring Billing
Registration Management
Reminders
SMS Integration
Sales Tax Management
Secure Login
Shopping Cart
Skills Tracking
Social Media Integration
Student Management
Template Management
Third Party Integration
Transaction History
User Photos
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


27 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


24 reviews

Pike13 Feature Reviews

25 reviewers had the following to say about Pike13's features:

Christian Möllenhoff

Great Yoga School Management Software

2016-08-22

In the past we have used a couple of other yoga studio management softwares, including Mind Body Online.

Pros

- Great reporting - Customisable customer site / front end - PayPal integration

Cons

- A few features of minor importance are still missing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pike13

- The software is entirely translatable and exist already is several different languages. To be able to run a french version of the software was crucial for us.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Christian,

Thanks for your review! I'm glad that you have been so happy with your switch to Front Desk - we love hearing that!

Please feel free to let us know how you think we could improve your experience with Front Desk. Your feedback is important to us as we continue to build our product.

And as always, don't hesitate to contact our support team at support@frontdeskhq.com if you have any issues or questions.

Sincerely,
Katie and the Front Desk Team

Read more
Mike Morris

Best All Around Management Software for our Music School

2016-08-23

This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc).

Pros

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats).

Cons

In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Pike13

Definitely enter enough real data to get the feel for how things really work and interact (with this or any software). Hint: Take their terminology and labels with a "grain of salt". For example, in attendance, they use "No Show", whether or not the absence was within guidelines. So, I think "Absent" would have been more appropriate. Another example, the term "Bulk Enrolled" means what I would call a "Recurring Enrollment".... I initially assumed it mean enrolling many students at once, rather than one student on an ongoing basis. So, just don't let the terminology lead you astray as to what the software is actually doing.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

Read more
Julie Sullins

Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning curve!

2018-03-16

Pros

Pike13's Customer Service is outstanding and they really listen to feedback from their clients.

Cons

I would like to see all reporting in real-time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Julie,

Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this!

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Jessica Flores

Weird Set up

2018-12-29

I wish there was a customer service number though.

Pros

I do like the dashboard reporting.

Cons

They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Jessica,

Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say.

I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Robert Ortega

Front Desk Review

2018-09-05

It is quite reliable and now with the mobile apps, makes using the system that much easier.

Pros

Cloud based with extensive documentation and very reliable customer support.

Cons

Non integration with Square technology.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Robert,

Thank you so much for taking the time to provide a review and feedback. We enjoy working with you and value your business.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Christian Isquierdo

Poor development - no improvement in 2 years - Biggest Change was their name to confuse everyone.

2018-01-27

Appointments for coaches, payscale, that's about it.

Pros

works on mobile and ipad through web function, easy to take attendance in sessions, easy to see client images. payscale for paying coaches per client is best feature.

Cons

again, no improvements in two years, hasn't updated any feature for sales, integration, Zapier integration - poor leadership, went to report functions as their key improvement for past two years, but doesn't work, integrate with Zapier or Google Sheets, doesn't allow shared reporting, so each staff person has to customize their own reports leaving a business to have more time on boarding, rather than less time to onboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hello Christian,

Thank you for providing your honest feedback of the software. I know you have been in communication with your account manager and discussed your concerns. Please continue reaching out to him.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Joe Schmitz

Verified Reviewer

Front Desk HQ = Great Web-Based Software

2014-07-09

We've used Front Desk HQ at our facilities for approximately 5 months. The mobile application and web-based platform make for an extremely useful product.

Pros

Customer Service, Mobile application, Ease of use

Cons

Reporting functionality (though it is being upgraded soon)

Source: GetApp
5 of 6 people found this review helpful
Helpful?   Yes   No
Read more
William S

Intuitive, powerful, affordable software

2018-10-24

It seemlessly integrates with my credit card capture system and makes reporting simple and also helps notify me of any issue I may need to deal with.

Pros

The ease of use such as navigating through different "sections", the powerful reporting capabilities, and the stable, dependable platform.

Cons

the calendar function (scheduling) is somewhat cumbersome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi William,

Thank you very much for your review and feedback regarding scheduling. We value your business and your input.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Brittnee Belt

Avoid... You will thank me later!

2018-10-05

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Pros

Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing.

Cons

Make sure you put a note on your calendar one year out or your service contact will be renewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Brandon Nickolite

A cloud based solution

2020-02-04

Very simplistic software for all your client needs

Pros

This offer is a great client management software that handles the billing reoccurring payments staff payroll and also does reporting.

Cons

But, once this is implemented the software is very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

It works flawlessly and customer support is great

2017-12-21

It works well and integrates with my email marketing.

Pros

It's very easy to use and the migration from another software system was easy.

Cons

I wish the online store for merchandise was viewable for clients and it would be great if the app had notifications for marketing and promotion for students.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Martin

Our experience with Pike 13.

2018-09-22

Their alliance with TransNational provides speedy and affordable payment processing.

Pros

Pike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.

Cons

Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Jim,

Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor.

As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Kristen Heaney

The Pike13 team is great at helping us work with the software to meet our unique needs.

2018-06-06

Pros

Deatiled reporting options.

Cons

Notifications about missed payments or notes on the client are not visible immediately upon lookup/check in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Kristen,

Thank you so much for the review and the feedback. It is good to see what our customers would like to see to make their every day tasks easier. As we continue to improve our product, we will keep you updated.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Hansel Lynn

Pike13 fits 95% of our base cases, and works well in general. Edge cases are tougher though.

2018-07-17

Pros

Scheduling is easy, payments are super easy. API helps us create company specific reporting.

Cons

Edge cases (pro rating, discounts, etc) are complex. Non-engineers sometimes complain about usability and ability to cover our edge cases. For our basic (and edge) cases, we often need to directly train users - sometimes it's not obvious how to use for them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Hansel,

Thank you so much for your review and feedback. Our teams genuinely enjoy working with theCoderSchool. Please let your account manager know if there is something we can provide to make training easier for your team.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Justin Roth

Misleading Sales Team and Poor Membership Customer Service

2018-09-21

Mindbody, Zenrez and other fitness software provide much better customer service and a much more honest experience.

Pros

Their Mailchimp integration is great.

Cons

We were told that their software integrates with a third party site (ClassPass).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hello Justin,

I am sorry for the poor experience with Pike13. Your account manager will reach out to you soon and provide your options moving forward.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
David Abdemoulaie

Software is Stagnant - No significant improvements in over a year

2018-01-04

Pros

It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.

Cons

Doesn't integrate with other services, particularly Zapier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi David,

I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things.

Thank you,
Cindy Schneider
Manager, Customer Success

Read more
Kevin Engelbrecht

What I LIKE about PIKE!

2018-09-27

The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me.

Pros

Ability to customize plans and passes.

Cons

Limited to only 1 email account (especially if they workout at multiple facilities).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Kevin,

Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details.

Thanks again!
Cindy Schneider
Manager, Customer Success

Read more
Derek Snow

Good product. Great support team.

2018-04-20

Pros

It allows our franchisees to schedule classes, take attendance in classes, accept payments, view data that helps them run their business, and perhaps most of all, their support team is very fast, helpful, and nice when when we have issues that require their help.

Cons

It would be nice if there were addtional payment methods as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Derek,

Thank you so much for the review and the feedback. We value our partnership with all of you! We will continue working to add features and improve our product.

Thanks again!

Cindy
Manager, Customer Success

Read more
Jennifer Summers

Music School using Pike13

2019-02-01

I really like the system if the refund can be fixed.

Pros

It schedules, emails clients, bills, reports and keeps me on track.

Cons

The refund process, there is no safety net. If you have a new employee they could easily refund the tuition without any stop gap. There needs to be a level of security such only allowing owner level to refund, at the very least force you to comment why your refunding or have to put a code in. We deal with thousands of dollars and it could all be refunded with 1 click of the mouse. I have used this software for almost 3 years and have to train that NO one other than me is allowed to refund.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hi Jennifer,

Thank you for taking the time to review the software and provide feedback on the refund process. We have provided your feedback and scenarios to our team.

Thank you,
Cindy Schneider
Director of Customer Success

Read more
Shannon Brasovan

Great Software. Improves our Business!

2016-08-22

Front Desk is awesome. Great, easy interface that maximizes the potential for our business.

Pros

Great reporting. Extensive capacity on capabilities for varied business models.

Cons

Depending on the customer service rep you get will depend on your service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pike13

It's great. If you are a small to large gym or yoga studio or a combo of the two, it is the perfect CRM for you. We love it!

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Shannon,

Thanks so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback.

We're sorry you haven't had an amazing customer service experience with every member of our team and I would like to schedule a call with you to discuss your experience in greater detail.

To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review.

I look forward to speaking with you!

Best,
Kris Knowles
Manager, Customer Care at Front Desk

Read more
Anonymous
(Medical Devices company, 1-10 employees)

Easy to Navigate - slight bugs

2019-04-05

Pros

The software is mobile friendly and the calendar view is easy to look at.

Cons

It's not usable with privates or custom lessons, only the template classes.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hello,

Thank you very much for taking the time to review our software. We appreciate the feedback. Please reach out to help@pike13.com to discuss appointment service setup for your private lessons. This is a functionality of our software.

Thank you,
Cindy Schneider
Director of Customer Success

Read more
David Lindberg

Support 5 Stars - application needs more specific business functions

2017-02-16

The BEST aspect is their customer support.

Pros

Reporting functionality and BEST Customer Service

Cons

Application is not as user friendly as it should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Pike13

I can't say enough about the support team's help as I needed a good bit of customization for my business. I wouldn't have been able to use the software without the great support team. It is my hope that future versions will be more easily customizable for specific business needs.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi David,

Thanks for your feedback about Front Desk and your experience working with our customer support team.

I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk.

In the meantime, please let us know if there is anything else we can do to help.

Best,
Kris and the Front Desk team

Read more
Krista Ney

We like it!

2016-08-22

Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon.

Pros

Easy to use and love the accessibility though the phone app.

Cons

You essentially have to run multiple reports and then compile the data from those several reports to get the info you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Pike13

Not all employees have iPhones/devices so they are unable to have the app on their phones. It would be great if this program worked on everyone's phones!!!

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Krista,

Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share.

Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

Read more
Anonymous
(Performing Arts company, 1-10 employees)

Functional but not good for our program

2020-01-31

Also, the credit card processor would not give us access to our reports for 1.5 years and then only with much arguing.

Pros

The user interface was ok - once our information was in it was easy to set up another class.

Cons

Not good for parents in our program - could not set up functional payment plans, could not register multiple children at one time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Pike13


Hello,

Thank you for taking the time to review our software and provide feedback. We appreciate it.

Thank you,
Cindy Schneider
Director of Customer Success

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Greg Hetherington

Success with FrontDesk

2016-08-24

Best user interface on the market and none of their competitors come close to the end user experience as Front Desk has.

Pros

-User Interface -Intuitiveness -Customization of appearance -Logical approach to page progressions from the front and back end of the software

Cons

-no virtual storefront for clients purchasing merchandise -The only unintuitive feature in the software is the sign in kiosk -No perfect merchant integration solution

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pike13

You can spend time searching through other competitors but you won't find anything else as functional and slick as Front Desk.

Source: Capterra
Helpful?   Yes   No

Response from Front Desk


Hi Greg,

Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product.

Don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues.

Sincerely,
Katie and the Front Desk Team

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