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Kimberly S.
Health, Wellness and Fitness, 11-50 employees
Used daily for 2+ years
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Pike13 is easy to set up and easy to use for the most basic services.
Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you.
Hi Kimberly, Thank you for providing your feedback on our software. I am sorry to hear that our customer service was lacking and will do a deep dive into the interactions our team had with your business and coach where needed. We wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success
Rebekah L.
Entertainment, 1-10 employees
Used daily for 2+ years
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Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.
I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.
The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.
Hi Rebekah, Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback! Thank you, Cindy Schneider Director of Customer Success