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Pipedrive vs Act! Comparison

Overview

Category Leaders

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Act! CRM is a comprehensive sales and marketing platform, providing everything you and your team need to successfully run...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,480

671

96

24

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

237

183

94

60

67

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

We moved to PipeDrive after that and I must say that we were so happy that we took that decision. The best feature of PipeDrive is that it provides a very good visibility of the pipe line.
We were using Highrise before and then switched to Pipedrive. It's a super powerful tool that integrates well with other services like Zapier and Zoho.
I liked the way it pulled in my email and calendar and it was easy to set up reminders to follow up with prospects. The software is good - I would recommend it.

Pros

They also have a large number of plans available, are affordable, and there are a good number of independent technicians out there that can help you with your data, and design third party add-ons too.
Really excellent technical help if you want it. We use it for monitoring our membership, probably only using a few of its features.
Easy to use and easy to setup, the software is ready direct from installation and the built in reporting and functionality is fantastic.

Cons

Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).
My biggest issue was during the implementation process. We quickly found their programming to be inferior to SalesForce and decided to cut our losses to spend a little more on them.
The inability to move among contacts in the same list without returning to the main list page is a waste of time. The online app is basically useless.

Cons

Sometimes switching between databases causes the software to crash. It has been a problem with most versions we have used.
We have been frustrated over the years by the number of crashes and freezes. Occasionally an import will not import correctly and the data in put into the wrong fields.
In my business my CRM is my navigator and used as a main part of my business day. The down time is ridiculous.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features157
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Auto-Responders
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Cataloging/Categorization
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For Sales Teams/Organizations
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Household Tracking
  • Image Library
  • Inbox Management
  • Influence Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multivariate Testing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Product Catalog
  • Project Management
  • Projections
  • Proposal Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management
  • Total features58
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Auto-Responders
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Cataloging/Categorization
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For Sales Teams/Organizations
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Household Tracking
  • Image Library
  • Inbox Management
  • Influence Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multivariate Testing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Product Catalog
  • Project Management
  • Projections
  • Proposal Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations410
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations42
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive

The future of CRM systems, backed up by fantastic support

Reviewed 3 years ago

After having used ACT for years, moving to Pipedrive is a breath of fresh air. Even migrating the data from ACT was easy!

Pros

Ease of use, intuitive interface, great support, very powerful, fast, mobile functionality, and infinitely customisable.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Customer support

Share this review:

Pipedrive

So happy I made the change!

Reviewed 6 years ago

I was contacted my Act! that the version of my software was going to be discontinued. I have been an Act! user for 15 years. I didn't like Act! new pricing model. So, I decided to see what other CRMs were out there. I found Pipedrive. I was able to migrate all my old Act! information. I find that Pipedrive makes me more productive.

Pros

Easy to use. Able to be customized!

Cons

Site can be slow to load at times.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pipedrive

A great sales tool

Reviewed 2 years ago

Pipedrive has acted as my personal assistant, reminding me of follow up calls, appointments, and notes taken on businesses.

Pros

I like the ease of which I can electronically keep track of my sales leads and process. It's very convenient to look up a contact or business and remind myself of the last communication we've had, notes that I took, etc.

Cons

Sometimes I do not have use for all of the tabs in the leads process.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Awesome CRM for an aspiring startup

Reviewed 5 years ago
Pros

The simplicity of the entire system and how that this is the only thing I need to keep track of all our sales leads. And adding to this, if there ever is a problem or a function that I would like to add - the backend team is always there to help.

Cons

Small stuff here and there, but as the backend team are quick to act on advices and opinions these are usually the fixed immediately.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive

Awesome product

Reviewed 4 years ago

This CRM has absolutely changed the way we do business. Before we switched, we were using ACT!, and after about 10 hours of ACT! training videos, countless hours of pointless troubleshooting, and phone calls to their support team, I began searching for a different product. I was able to get our ENTIRE contact database, deal history, and all of our current leads moved over, and fully operational in half a business day with no phone support, and one 5-minute training video on Pipedrive's site. Our team has since hit the ground running with the CRM, and we canceled with ACT! less than a week after moving over. ACT! couldn't pay us to switch back.

Pros

Ease of use, customizability, mobile integration, email app integration...the list grows more as I use more of the features.

Cons

I guess the only thing I don't like is that you can't have a fancy signature with logos/pictures/etc.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Pipedrive

Easily adaptive and customisable to do what YOU need it to do

Reviewed 5 years ago
Pros

Pipedrive is so simple to use and customisable as a product to be what YOU need it to be , rather than imposing on you what it thinks you need as sales/management platform. Once you've become confident in its use (all of 10 minutes) you find that you can tweak so many functions to really deliver value for your work, and communication of the status and $. The monthly low cost per user access means costs don't spiral. We use pipedrive for many aspects from sales, to account management, CRM and newsletters, to project management and tech process tracking.

Cons

The removal of the support of the web form/email api (so inbound enquiries from our website straight to pipedrive to act as sales leads) was frustrating.

Overall Rating

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    Pipedrive

    CRM application of note

    Reviewed 6 years ago

    I was introduced to pipeline drive by a friend .I initially accepted the trial period but after 3days sign up for the premium account and this for a good price. I am presenting to my management next week to sign up for all 35 sales staff in our company .This is the real deal ....as some one said to me last week when i showed Pipelinedrive to her ," To look at the Sales cycle is actually uplifting snd inspirational"

    Pros

    Forces you to start thinking how you spent your time Absolutely inspirational to know where you going is a big plus You act on what is in front of you no more wate of time

    Cons

    None

    Overall Rating
    • Ease of use
    • Features
    • Likelihood to recommend10/10

    Share this review:

    Pipedrive

    A great CRM tool and it tracks your sales too!

    Reviewed 5 years ago
    Pros

    This is a great program to track your clients and your sales pipeline. I am a one person office and this program fits my needs - both financially and as a CRM. I have used ACT for years and a few other CRM products - nothing has compared to Pipedrive. The live dashboard view is a great tool as well.

    Cons

    I have no complaints about the software or the vendor.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Pipedrive

    Very visual and easy to use!

    Reviewed a year ago

    The overall experience has been great with pipedrive. Other than the couple of cons I included above, it'd say it's an easy-to-use solid CRM for businesses with considerably-sized sales pipelines. Strongly recommend you at least try it for free.

    Pros

    What did you like most about this software I help implement this app during a consultancy I was involved in a few years ago, for a security equipment distributor in the CALA region. I have to say, this is perhaps one of the most intuitive, visual and easy to use sales CRMs I've been involved with. The feature I liked this most is the visual drag-and-drop ability through the different stages, which also includes the amounts of each sale. One of the most challenging things about running a successful sales team that has multiple members is keeping track of metrics and status of clients. Pipedrive truly makes it much easier, and fun, to track and act. It's also scalable to all sizes of teams.

    Cons

    What did you like least about this software The only thing I'd improve is the email integration feature. It would be nice to be able to set some sort of classification or grading on certain types of emails. Also, you should add Sales task automation in the Silver plan. that way silver user get a more complete experience with the app, before committing to a more expensive plan.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review: