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Pipedrive vs HubSpot CRM Comparison

Overview

Category Leaders

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,480

671

96

24

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

1,659

892

156

32

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

We moved to PipeDrive after that and I must say that we were so happy that we took that decision. The best feature of PipeDrive is that it provides a very good visibility of the pipe line.
We were using Highrise before and then switched to Pipedrive. It's a super powerful tool that integrates well with other services like Zapier and Zoho.
I liked the way it pulled in my email and calendar and it was easy to set up reminders to follow up with prospects. The software is good - I would recommend it.

Pros

I love the customer support that comes with this software. We have weekly meetings with our customer support and the amount of work they put in to making their customer's happy is all worth it.
The pricing is excellent. We use it mainly to track web hits and who was hitting our website, I have used Lead Forensics in the past and this is as good if not better and it comes for free.
Easy to navigate, great functionality and flexibility. Great reporting tools, easy dashboard for keeping track of sales pipeline and great customer service.

Cons

Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).
My biggest issue was during the implementation process. We quickly found their programming to be inferior to SalesForce and decided to cut our losses to spend a little more on them.
The inability to move among contacts in the same list without returning to the main list page is a waste of time. The online app is basically useless.

Cons

This is frustrating because if I don't refresh it crashes after I update a few deals and if I do refresh to avoid the crash, I have to reset the filter.
I went to report it to mangement there, and there was no option. So they have no way of getting feedback on their bad employees.
Having the foul package it's expensive. The fact that you cannot talk with customer service directly over the phone it's painful.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features157
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Auto-Responders
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Management
  • Cataloging/Categorization
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For Sales Teams/Organizations
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Household Tracking
  • Inbox Management
  • Influence Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Product Catalog
  • Project Management
  • Proposal Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Records Management
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features70
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Auto-Responders
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Campaign Management
  • Cataloging/Categorization
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For Sales Teams/Organizations
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Household Tracking
  • Inbox Management
  • Influence Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Product Catalog
  • Project Management
  • Proposal Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Records Management
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations410
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations685
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Pipedrive

Good CRM at a fair price

Reviewed 3 years ago
Pros

Having assessed PipeDrive while looking at other CRMs, I like the ease of workflow compared to other tools like Insightly.

Cons

At the end of the day the functionality offered didn't justify the price for a small business so we went with the free version of Hubspot CRM for now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive

Really great tool if need more than Hubspot and less than Salesforce

Reviewed 10 months ago

Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.

Pros

Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.

Cons

The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Pipedrive

Love Pipedrive, but with one (or two) caveats...

Reviewed 4 years ago

Pipedrive is the CRM I've been looking for, love it so far. The only things preventing me from giving you guys 5 stars are the following: Nearly every time I log in the organizations that I have previously "merged," are suddenly "un-merged." It's almost as though some data is getting pushed through that is creating duplicate organizations. It's rather annoying, and I can't figure out why it's happening. And no, I haven't submitted a support ticket on the issue yet. I wish Pipedrive would pull in social media profiles for my contacts (a la Hubspot CRM and Nimble CRM). But there's no way I'm leaving Pipedrive anytime soon. It's a great fit for my sales process.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Pipedrive

Transforms Small Company into Slick Machine

Reviewed 5 years ago

First and foremost I love tools and go through lots of apps and keep few. Pipedrive is a keeper. I tried and discarded Salesforce in seconds (too big and clunky and not for a small business), thought HubSpot CRM was just confusing and lacking what I needed. Then I started using PipeDrive. But lets explain first why I needed a CRM. In the first place I thought CRMs were for big companies (and...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM

Best Free CRM for Small teams without integrations

Reviewed 2 years ago

Experience with Zoho, Pipedrive, Salesforce and others... Hubspot is my favorite so far for small teams.

Pros

I really like the BCC feature to send emails that are recorded in Hubspot! And it is for free.

Cons

Hubspot is too expensive when you go beyond the free version of the CRM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HubSpot CRM

The best CRM in the market for sales reps

Reviewed 2 years ago

I have worked with SF, MSD and Pipedrive. Hubspot is in total and by far my favourite CRM system.

Pros

Ease of use. Dashboards. Sequence. Combination of crm and marketing. Live feeds.

Cons

Outlook integration Calendar integration

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

HubSpot CRM

It's simple and intuitive to use, works perfect with GSuite

Reviewed 4 years ago
Pros

Integration with GSuite Integration with Hubspot Marketing Save time with templates Tracking Meetings Tasks

Cons

Other crm like Pipedrive are easier to learn for my customers. I think will be redefine the stage on the pipeline

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

HubSpot CRM

Free trial - was over-complicated for my needs

Reviewed 3 years ago
Pros

I would say that HubSpot CRM is definitely a powerhouse software for sure... HubSpot had a number of great features that any business would need.

Cons

Powerhouse software for sure, but didn't have the clear, concise data that I was used to having with BaseCRM or Pipedrive. Ended up not going with HubSpot

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HubSpot CRM

Hubspot CRM is free and has key features that paid CRMs often don't have

Reviewed 4 years ago

I now get to know when a prospect has read my email. That is really useful.

Pros

I like how it will tell me when someone has opened my emails. I used to pay for PipeDrive and PipeDrive didn't even integrate with my email unless I went to the higher plan. Hubspot did it for free! I also really like how it automatically pulls data about the companies of your contacts. It will tell you where the headquarters are, revenue, and number of employees etc.

Cons

This seems silly but it is actually kind of annoying. The columns in the deals pipeline are too wide! I have to scroll over to see the steps in the pipeline. I want to be able to see all the stages at once, not only half of it at a time. This could be accomplished with a slight reformatting of the page.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HubSpot CRM

Probably the best free cRM on the market

Reviewed 10 months ago

absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool.

Pros

Hubspot is absolutely great as a CRM so long as you plan to use another tool for actual deal flow -- if your goal is to track names, contact info, notes, and docs, along with email traffic, Hubspot is perfect. Hubspot also has about the best import and export capability, and the auto-linking to external domain logos is wonderful -- really great job of minimizing contact updates.

Cons

Like almost every other CRM, Hubspot *lacks* the capability to drag and drop tasks to plan your day or week -- so managing deals is next to impossible and salesforce too expensive. Pipedrive has some ability to do so, however, only across stages of the deal and not within the stage; if you don't mind shelling out a few dollars, Pipedrive also has better Trello and other integrations, e.g., looking up a contact in Trello to manage the deals.