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Pipedrive vs Mi9 CRM Comparison

Overview

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Mi9 CRM is an integrated customer experience & relationship management solution with real-time omni-channel customer data,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,460

663

95

22

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

(21)

5

4

3

2

1

19

0

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process.
In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better.
We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.

Pros

We have been using the UpShot Commerce platform since the late 1990's and are thrilled with their robust offering.
Upshot Commerce gives us great care year after year. We are seeing some great improvement since launching the responsive design.
We enjoy the upshot commerce platform. The platform is easily customized, reliable, secure, and the back office is a dream come true.

Cons

Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).
It has brought much convenience in my life. I failed to find any thing that creates troubles to me.
Just about the only limitation I encounter is the fact that I cannot automatically send out an email (or other "action") based on an anniversary date (missing trigger).

Cons

It cost me hundreds of thousands of dollars in lost business, lost customers, and time and money spent trying to get things to work.
If faking it and using duck tape is in your wheelhouse then maybe this will work for you. It took us a year to get out.
The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features74
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Categorization
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • File Management
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Goal Setting / Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Loyalty Program
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Currency
  • Opportunity Management
  • POS
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Promotions Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • To-Do List
  • Visual Analytics
  • Workflow Management
  • Total features18
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Categorization
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • File Management
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Goal Setting / Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Loyalty Program
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Currency
  • Opportunity Management
  • POS
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Promotions Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • To-Do List
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations378
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Pipedrive vs. Mi9 CRM

See how Pipedrive and Mi9 CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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