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Pipedrive vs Nutshell Comparison

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Overview

Category Leaders

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Category Leaders

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations win more deals, and doesn’t require...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

14.90

/user

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

2.3K

5

4

3

2

1

1,545

700

106

26

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.2

363

5

4

3

2

1

150

154

47

10

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.

AR

Anonymous Reviewer

The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.

JB

John B.

Pipedrive is now the most preferred sales management tool for our portfolio companies, and it is perfect not to mention the beauty of its interface.

CK

Caner K.

Pros

Ease of use, easy integration, great customer support, easy to learn and solid documentation, and many more.

JM

Jean-Marie K.

Reports are easy to generate and there are so many resources to help answer your questions. The provided training videos are clear & give good direction.

LC

Laurel C.

It is very intuitive and has a great mobile app. The price is also great considering all the features.
AvatarImg

Alex W.

Cons

My biggest issue was during the implementation process. We quickly found their programming to be inferior to SalesForce and decided to cut our losses to spend a little more on them.

JG

James G.

BUT when we saw that they charged us again for a full year we asked to cancel the service and they refuse to refund us for the unused year because they already charged it.

AR

Anonymous Reviewer

The customer service and the overall functionality of this product is terrible.

AD

Andy D.

Cons

I hate the way the tagging system works. I hate the data import/export process is over complicated.

SS

Stacie S.

The lack of a quoting interface, manual address entry into Quickbooks, lack of phone integration, and incomplete email integration.

EB

Eugene B.

No offline desktop apps. There was a feature I was missing on the iPhone app but can't remember what it is.

TB

Thomas B.

  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features154
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Startups
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Product Catalog
  • Project Management
  • Projections
  • Property Management
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Statistical Analysis
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management
  • Total features86
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Startups
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Product Catalog
  • Project Management
  • Projections
  • Property Management
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Statistical Analysis
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations527
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations77
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive solid for startup sales teams

Reviewed 4 years ago

It has been great for small 3-10 person teams and they're pretty quick on customer response/questions/help. It also doesn't take an IT staff or CRM administrator to make some minor adjustments.

Pros

Pipedrive seemed to be better than GetBase or Nutshell. It has easy ability to upload and quickly build out a sales funnel. The mobile interface and ability to connect to email is better than others I've noticed. The DEALS view is a strong asset in Pipedrive. The way the app tracks phone calls is great for managing remote teams and call outcomes.

Cons

I think the email template is a bit wonky at times; and there are a few subtle nuances like "Mark-As-Done" that can make managing a team's daily performance a bit cumbersome, if they're missing details.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

pipedrive is user-friendly and powerful

Reviewed 6 years ago
Pros

pipedrive is easy to configure, easy to upload data/contacts and offers a great user-friendly workflow. In the past 4-years I've worked with Sales Force, Nutshell, InfusionSoft and Insightly, and none of these are as straight forward as pipedrive. The user interface makes adoption and implementation a breeze. The phone app and the email "trapping" are outstanding. Having a dollar amount totaled for each stage of your Sales Process is a tremendous management tool.

Cons

The workflow and pipeline view are great for project management/construction type businesses. For other ongoing-type sales organizations, it may not be as good of a fit. You have to look at your own Sales Process to determine this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

The 'Get Work Done' CRM Tool

Reviewed 3 years ago

I have been a very happy customer, in contrast to my experience 3 years ago with Zoho.

Pros

First of all, let me start by saying I'm a big fan of CRM. As a bag carrying manager, I need a tool that can help me get work done, not require me to feed the monster at the end of a long day on the road. Pipedrive is that tool. One of my key criteria was to have a mobile app that automates a heavy activity base and all the rest of the competitors fell short (this was 2 years ago when I made the evaluation). Also, it might be notable that I have previous experience using NetSuite, Salesforce, Goldmine, Act, Siebel, Onyx, and Oracle, so I'm well versed. Before choosing Pipedrive, I evaluated 11 different applications, including CXM, eSalesTrack, Insightly, NetSuite, Nutshell, PipelineDeals, Pipeliner, ProsperWorks, ReallySimpleSystems, Salesforce, and Zoho.

Cons

No Test Environment to vet out partner integration and data exchange...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Nutshell logo

Nutshell

Nutshell can beat Salesforce

Reviewed 4 years ago

Two times I brought Nutshell into a sales organizations and both times the launch was good -- this space is competitive though, and twice we cancelled out of Nutshell as others found CRMs that offered a bit more robust options. They've probably updated since I last used 12 months ago.

Pros

Superfast to setup and easy to explain usage basics to newbies in sales. Good mobile app. Was simple to explain to non-CRM using administrator. at the time we onboarded they had a free trial period.

Cons

The color themes seemed a little old-school, and the ability to import data seemed a bit more cumbersome vs GetBase or Pipedrive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Nutshell logo

Nutshell

Very Easy to use and get all the information that You need

Reviewed 5 years ago

An easy way tô follow-up all our sales

Pros

Interface is intuitive and let you find anything very fast, the possibility of record audios it's great!

Cons

It could be better how to visualize the amount off real deals you expect to close. It will be nice to see how much money you may win on each stage of sales process (Check pipedrive software)

Vendor response

Hi Rubens! Thank you so much for your kind words. The Pro version of Nutshell has reporting that will show you the projected value of deals at each stage of your sales funnel. You should check them out! Frank