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Pipedrive Logo

CRM built by salespeople, for salespeople

Pipedrive Reviews - Page 61

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3,001 reviews

Recommended

KB
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Kristi B.

Public Relations and Communications, 11-50 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good alt to more expensive options

Reviewed 2 years ago

Positive.

Pros

It was affordable. Not as many bells and whistles as salesforce, but useful for a small org.

Cons

Limited sorting features. I didn’t think the main dashboard was set up intuitively.

Vendor response

Hi Kristi! Thank you so much for taking the time to share your experience with Pipedrive! If there is anything we can help with, let us know and we will be more than happy to help!

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Tyler S.

Entertainment, 11-50 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipeline is a dream

Reviewed 6 years ago
Pros

Honestly, I love the clean, clutter free look and feel of this software. There a ton of other softwares out there to track sales and the process but some are clunky and dated but pipe drive gives you a clean visual of real time results. Also, the slack integration is huge!

Cons

i truly can't think of any on this yet. The learning curve is easy compared to other software changes

JP
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Jevegnia P.

Computer Software, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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a really helpful CRM

Reviewed 7 years ago
Pros

easy to use, support videos are just awesome, like that it's possible to send invitations to all attendees

Cons

can't adjust activities according to time zones, one-way integration in the simplest version,

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Verified reviewer

Internet, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fairly Intuitive

Reviewed a year ago
Pros

We are fairly new to Pipedrive. As admins we have been tasked with setting this up for our sales team. It is fairly easy to get going and the system UI is well though out. Particularly impressed by the Smart Docs feature which will save the Sales Team 'a lot' of time going forward.

Cons

As a Freshdesk and Atlassian admin, I am really surprised by the restrictive nature of PipeDrives automations. It doesn't feel like you can do too much in this area.

Vendor response

Thank you for your insights! If you need any help, reach out to our Support 24/7.

JA
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Julia A.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Used Pipedrive in our early startup days and it was perfect

Reviewed 3 years ago
Pros

Inexpensive and easy to get going! Also, great customer service.

Cons

Ended up needing more flexibility and moved to a more expensive and complex option.

RN
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Rodrigo N.

Management Consulting,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The definitive, flexible, smart CRM

Reviewed 9 years ago
Pros

-Flexibility - I simply can do (almost) everything I want. =) -Automation possibilities - the API is perfect! -User experience and inteligent interfaces

Cons

-It doesn´t show on the home screen the date and time of the tasks that are assigned to each deal -Also, it doesn´t send a notification 5 minutes before the time a task is assigned, so, I only that I´m late when it turns red. Between green and red status, it should be a alert or, even another colour sign. -It doesn´t let me check the average time i take to drive deals from funnel stage A to B, it only shows me the this information from first to last funnel stage.

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Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nearly doubled my deals with this thing

Reviewed 7 years ago
Pros

It's extremely easy to use, fast and not bloated. What more do you need in a crm? Mobile app is good for push-notifications.

Cons

It rarely lags for a second. Like once a month, that's it for cons.

ER
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Emma R.

Self-employed

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive Feedback - how it makes my life easier

Reviewed 8 years ago

Very positive experience to date. Really helping me sort out my business! Still not sure how to link emails and contacts without creating 'Deals' but I'm sure the very helpful and friendly team at Pipedrive would help if I asked I'm just rather busy at the moment.

Pros

Easy to use. Does what I need it to do! Brilliant getting emailed reminders on daily activities.

Cons

As I said need to sort out how I get emails not generated in the system on to the system without creating a load of deals or maybe this is how it is done?

Vendor response

Hi, Emma. With the Smart Email BCC, when you forward an email to Pipedrive, a person is automatically created if they don¿t exist already. To see the e-mails connected to the person, just go to the person details and you should be able to see the e-mail thread. Deals are not automatically created however. If you would like to see the e-mail thread within a deal, you can connect the person to a deal and it will be visible. For more details or any other issues, please contact our support desk and we will provide specific information based on your needs. Your friends at Pipedrive

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Richard M.

Financial Services, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why I like Pipedrive

Reviewed 6 years ago

I can easily track my pipeline and the progress of my deals.

Pros

I like the calendar and gmail integration. I really like the mobile app.

Cons

That you can't send group emails to large batches of contacts.

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imedo g.

Telecommunications, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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transparent and organized

Reviewed 4 years ago
Pros

It has highly intuitive UI and that's one of key factors of it's success. It gives ability to control whole process of sales.

Cons

i can't think of anything, it is universal platform.

JB
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Jessica B.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pipedrive Fits!

Reviewed 6 years ago
Pros

I like how seamless it is with other products. You can import and export data easily! The setup was simple and I loved that I could share information across the company without any barriers.

Cons

Sometimes I can't filter the data with created categories. It can be a challenge to figure out how to do things, I reached out to support but I was redirected to a how-to video. I have a hard time watching something explaining how to complete a task, I would much prefer someone tell me how to do it quickly instead of watching an 8 minute video.

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Lucia R.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Comodo

Reviewed 2 years ago
Pros

Facilità di utilizzo e integrazione del software all'interno del team

Cons

un pò complesso all'inizio intendere come gestire deal

Showing original review in Italian. See translation

MH
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M H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Like it and use it, but not complete

Reviewed 8 years ago

I like Pipedrive. It has a nice user-interface and some integration with gmail. The communication between Pipedrive and gmail is very helpful, but there are some features missing that make it difficult to trust whole-heartedly. These could be easily fixed, but I have no idea when that may happen (or if it's even on Pipedrive's list of To-dos). 1) no syncing of the contacts position or title at the...

Pros

No pros were added to this review

Cons

No cons were added to this review

TP
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Tiago P.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Just Perfect

Reviewed 8 years ago

Pipedrive allow me to control all Sales Department! It is easy to use and fully adjusted to our preferences. I control a commercial team and never lose the status of a sale

Pros

Fully adapts to my organization. Go online.

Cons

Could have a beutifull interface

FG
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Fred G.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Man has created tools and those tools developed humanity.

Reviewed 9 years ago
Pros

PipeDrive is part of the tools that help us move forward. We find that PipeDrive is an essential tool for managing a startup and advance deals.

Cons

I like least that I cannot create multiple access and pipelines for each of my customers. I recommend creating various pipeline to manage multiple projects.

AB
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Asmaa B.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great experience, great UI, best value for money

Reviewed 7 years ago
Pros

I like the multiple pipeline feature Building filters is really easy and yet very powerful Cancelling an import after it is completed is also very helpful following your pipeline is so easy

Cons

RK
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Roman K.

E-Learning, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Wasted money

Reviewed 6 years ago
Pros

At first we wanted to work with amoCRM, but decided to try PipeDrive. That was a mistake. Of the advantages I can single out the ability to monitor the sources of traffic and the low probability of losing data, as the system makes a backup to several servers at once.

Cons

Subscribing to this management system costs almost twice as much as amoCRM, and less functions. It does not record the history of interaction with customers, filters are not saved, there is no integration with the IP phone. In general, it is not worth the money.

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Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great CRM when Salesforce Won't Do

Reviewed 6 years ago
Pros

The system is extremely easy to use. The user interface is intuitive and easy to navigate. There is an open API which makes it easy to integrate Pipedrive with other applications that we use every day. The cost is also very affordable compared to Salesforce.

Cons

The reporting features could be more robust in that we should be able to save custom reports and report on information without exporting to excel first. It doesn't integrate with as many applications out there as it's competitors, but I am sure that will get better with time.

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Jasroop S.

Photography, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive is a powerful CRM

Reviewed 5 years ago

This tool has helped us to improve the sales for our company

Pros

We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool. I like the filter feature of this tool. I can filter all our leads easily with this tool. Moreover, this tool is reasonably priced

Cons

The one flaw with this is that If I sent 100 mails in a day it becomes difficult to find a specific lead. The search function of this tool is not good

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Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best CRMs

Reviewed 6 years ago

Pipidrive is great for simple sales process where everything does down to a deal level.

Pros

I love its simplicity and how it really helps in the process

Cons

Nothing in particular, it's getting better every day

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Goncalo M.

Information Technology and Services,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Visual, fast and sales oriented

Reviewed 8 years ago

Pipedrive is a great tool for micro to small Businesses that need to manage its team's sales forecasting and activities.

Pros

Visual, speed and features

Cons

It should allow to have the same person (same e-mail) in two or more organizations;

MS
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Michael S.

Information Technology and Services, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best way to have an overview of your leads!

Reviewed 8 years ago

Pipedrive makes it simple and straightforward for you: a clear visual overview of your clients, the stage of the contract and it`s outcome. It Lets you divide your customers and leads in different categories and track the development of deals. Something that could be really complicated is made extremely simple thanks to Pipedrive. Awesome tool!

Pros

Easy to use, great overview, quite useful functionality.

Cons

Customer support sometimes takes a long time to answer, but it's understandable.

FF
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Flavie F.

Alternative Medicine, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Application efficace

Reviewed 2 years ago
Pros

Facile à utiliser et de nombreuses fonctionnalités

Cons

Le fait qu'il y est un nombre limité de connexion pour le même compte

Showing original review in French. See translation

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Verified reviewer

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Easy to use Sales CRM tool

Reviewed 5 years ago

My overall experience with Pipedrive was satisfactory. I recommended it to the new sales guys. However, I switched into another sales CRM from Pipedrive for better integration options.

Pros

It's easy to use. The user interface is beautiful and I can navigate easily through the section and tools. However, this is purely a sales CRM for visual execution and I recommend it for a starter sales professional.

Cons

It lacks integration features. It only focuses on Sales CRM rather than project and HRM management. But, this is also one of the strengths of Pipedrive that it's built for the SDRs and Sales Pros.

BM
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Brad M.

Construction, 201-500 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Can't live without.

Reviewed 7 years ago

Thank you for an amazing product. Keep up the good work.

Pros

Ease of use. Easy to tweak and customize. Amazing customer support and very quickly to offer and provide help.

Cons

Sometimes updates are to frequent. And not as useful as I would like them to be. The mobile app needs some work.