Pipeline vs HubSpot Marketing Hub Comparison

Pipeline deals is a decent CRM but it didn't meet our needs. The interface was hard to use and hard to learn. We migrated to Hub Spot CRM instead and are happy with our decision.

The UI and interface were just not as user friendly as hub spot. We had limitations in functionality and we had to switch.

Flexible and relatively easy to use. Allows a lot of custom fields

Doesn't play well with our email marketing platform.

Deal Staging and the ability to collaborate with other stakeholders.

Lack of marketing tracks with my subscription level

Pipeline is our CRM of choice. We recommend it for anyone looking for a better alternative to Salesforce, Hubspot, or Pipedrive.

Nothing is missing. We love it. Makes selling much easier for us.

Thank you for your review. We love hearing great feedback from our customers!

We love PLD. It's affordable, customer support is top-rate, and it gives us a very robust feature set for tracking deals through the pipeline.

I wish there were more features related to tracking marketing efforts, specifically as they relate to lead generation.

Fairly intuitive - if I need help support is very responsive.

Would like them to ad an author search to Activity notes directly in the people pages.

PD has fields to capture so many details about your targeted leads. It also has options to set up future tasks.

Some features are not intuitive and it currently doesn't sync with Reply.io the tool we've chosen for email marketing assistance.

This tool is very easy for someone who is beginning to use a CRM. The UI is extremely simple and gives the feeling of working with an Excel sheet Excellent and proactive customer service

The tool is quite simple and does not offer the high level intelligence that new age marketing automation/CRM tools offer

It seems fairly intuitive to figure out the basics of the site (e.g. filtering, customizing results) without having to take a tutorial. But the best part of the platform is the level of quality customer support that Liz Falvo has provided. Not only has been responsive, but she has also provided candid advice even if it meant more work for her. She is a real asset to the Pipeline business and I hope it is something that the company is aware of.

- The report email delivery times are unpredictable - The online report view caps at 50,000 - Connect, the email marketing feature, is limited in volume and customizability

Thank you for your review, Charles!

Capture useful information that can be used for research or marketing (ie Excel spreadsheet).

Reports seem to limited. Have not found it an easy prospect follow up tool.

It was written to be user friendly and effective. It is organized and allows the user to use many different options. This customization is very effective. Since I am the only person which does marketing for my company I need something like this to help stay focused. As you know marketing is a hurry up and wait situation so this software allows me to me very effective when I am in that "marketing mode".

This will sound funny however they always try to improve the software where I honestly believe for me, it is as close to perfect as I will get.

Provides lots of flexibility in reporting

There are categories we don't use that I would prefer to eliminate rather than have them forced on us

Pipeline has many features that are easy and the filtering options are great. The reporting is pretty basic and as long as you do not have a lot of Sales people or too many products it is great. The deal feature is better than other softwares. the limitations on "task", no way to audit or add checklist etc., as well as not being able to tag and segregate your list in more detail needs to be looked into. We have unfortunately switched to another software that has these capability as well as being a great CRM and has more customization options.

It also does not have any marketing features built in which if you sell and market for your position then you will want a software that can manager your customers, contacts, sales, products, and email marketing. the limitations on "task", no way to audit or add checklist etc., as well as not being able to tag and segregate your list in more detail needs to be looked into. We have unfortunately switched to another software that has these capability as well as being a great CRM and has more customization options.

It's cheap, and no recurring subscription fees.

Without a recurring subscription fee, they have no motivation to help their current customers. They've already gotten 100% of the money their going to get from them. The lead form, despite being embedded on the host site, runs through a redirect, meaning I'm losing all attribution of leads when looking in Google Analytics. I'm guessing where to attribute marketing dollars because PLP is actively preventing me from seeing where the leads come from. I've been trying to work with the support team for months now and when they couldn't answer my question after the first few emails they just started ignoring me. I've sent 4-5 additional emails with zero response.

easy to use = good acceptance from the sales team funnel evolution reports simple dashboard single view of all contacts per company per deal task management (to do lists) feature integration with Outlook and Highrise

may not have the bells and whistles of higher end products but that makes it easier to use. Not sure it is con actually.

I really like the ability to update the pipeline using the app or website. Both are really easy to use and very user friendly, clean and put together very nicely. Being able to develop custom spreadsheets for internal marketing review meetings has been a huge plus as well!

I'm still fairly new to it, but there is concern about tying your work/personal e-mails with the interface. I understand the reasoning behind, but it'd be my preference to be able to select which e-mails to upload/include as opposed to having PipelineDeals scan my e-mail for keywords and associating with each deal.

The customer support is good. I like the Deals section. I think it is excellent the way it organizes the sales pipeline.

The connection between company record, deals record, and individual record. Something seems awkward about it all. The information about the person's company and their names do not always seem linked among these three parts of the database.

What I liked best about PipelineDeals is just how much they thought like I did. As an entrepreneur and a marketing mind, there were always features and ideas I thought about while using their tool. It seemed like they consistently got me and the same feature would show up in future updates. At the end of the day, this is a rockstar company and their tool just reflects that reality.

In the earlier years, the tool aesthetically was clunky, but as they updated it they really removed anything that I disliked.

This is a very powerful CRM solution. As I was looking for solutions I came across quite a few that were reviewed by many sites. Pipeline Deals consistently was in the top tier of CRMs for SMB companies. I watched a few online demos and reviews before reaching out to their team. I was quickly assigned a representative that walked my team through a live demo and set us up with a POC trial. After our trial ended we signed up and were off. Setting up Pipeline Deals was quite easy, as the software can conform to your needs. Almost all fields are fully customizable, however this did take some getting used to, to see how changes were reflected as a whole in pipeline view. Overall, great product for a lot less than what Salesforce, Salesloft of Hubspot might run you.

As a smaller company some of the integrations that other CRMs have were either missing or lacking. However, Pipeline Deals is getting better about innovation. One of my favorite shortcuts they rolled out was a LinkedIn plugin, this allowed for you to connect with somebody on linkedIn and in one click import them into your CRM. However, many times it would populate the fields with incorrect info or just generic info like where their company was headquartered instead of where that employee was actually located. Additionally, at times the APIs for some of these newer services would change, and then the features would not work.

I love the communication part of the services because you are able to share deals and the tracking capabilities are awesome For instance If I add a Person it will let me automatically create a Company and then from there I can create a Deal and track the progression. The reminders of task, agendas and scheduled meeting calendar reminders allow me to have a flow of business throughout the day. I have so much more to learn - PipelineDeals has training at least two or more times a week and they also supply all different training modules. I have a terrific contact that is a live person for a Success Coach who is more than willing to assist our team.

One area would be better is that now I know to create the Person 1st and the Company will be created right then, however not all the company information shows and so I need to create and retype all the information again, like the address, phone number, email etc. Then two addresses show up. It would be nice when you create the person you create the company, deal with all pertinent information at the same time - then when you add a new person to the deal all that information populates for them that is attached to the company and deal. Also the ability to isolate the deals lost so they do not show up in the whole list-but they are there so your percentages of win-losses are calculating.

No pros were added to this review

No cons were added to this review

Ease of use and capabilities. Customer service. iPhone App. Email Tracking. Email interface.

Calendar doesn't sync with my Outlook or iCal calendars. There is no 'Click to Dial' VOIP option. Historical view under a contact or deal is a little cumbersome and wonky. Does not have SF's capability in customizing the historical view, Person view, company view.

Hubspot has both marketing and sales metrics and dashboards. There are many more features than I can use.

I kept getting a new account manager and that said I will help you and the help never came. I spent several years on the platform and was frustrated by the ability of the tool to provide a measurable return on my investment

It is extremely easy to use. The on-boarding and support process once you get in the premium segment of the user base is excellent.

Integrations with other solutions. The integrations with other software solutions (MAilCHimp, Zoom..) are not well documented.

HBubspot is easy to use, very intuitive and new users pick it up very quickly. The auto enrich functions are great and cut down on data entry. When you add a user by email and name it searches out the company and populates the information automatically. The ingratiation with google mail is great. tracking emails in and out and being able to see if the recipient has opened the message makes it much easier for my sales people to know when to follow up on communications. The sales sequences are great. line up a number of emails and calls scheduled and add leads as they come in. the system fires off the emails on schedule and reminds you to follow up with calls.

Some of the search functions are a bit questionable and unclear. . the pipeline report in the basic version is not what i am used to for seeing the funnel report. and it omits areas of the pipeline if they are less than a certain percentage of the full pipeline.. i do not care for that

Sales Pipeline and Customization allows enterprises to create their own sales pipeline and conversion funnels. The conversion, marketing campaigns, email carpets etc. make this an all-in-one platform.

File Sharing and Premium costs of features make it less likely to grow in the ecosystem.

I like the easy to user interface. The navigation is clear and quick to learn. There are also some automated reports generated on the dashboard such as a deal forecast that puts the most important information in front of me. I also like the integrations with MailChimp and Gmail.

I dislike that there are a lot of inaccessible features displayed right alongside features that I do have access to since I am using the free account.

Particularly enjoyed lead generation tools, importing, auto-generation based on web data, and the sales pipeline processes.

Matching contracts to leads could be more seamlessly integrated, and vice versa leads to contact information. The database you create does not always find or create the correct match.

Intuitive interface / design first approach with great features to manage communication / deals pipeline

No cons were added to this review

Exellent CRM, able to track deals and manage pipeline, marketing and client info

There are not any really significant drawbacks to this program

Integration with Gmail is simple, really like that it tracks all email communication with contacts, clients and within deals.

I'd like to better customize Deal Pipeline structure. Particularly the way deals are viewed overall, and then to be able to select the information that is displayed on each Deal in the pipeline view. I'd like to be able to turn off Close Dates.

Tons of features, easy and intuitive, and it's hard to beat the fact that there is a free-for-life version of the software to help you dig in and discover the platform before having to pay for it.

The tools for building web pages are lacking; the customization options are limited and editing page components can be difficult. This has made using HubSpot difficult for managing campaign landing pages.

Easy customization with SOP and process pipeline , Variety of integration with other support communication systems.

Needs More intermediate Pricing categories between 50 and 800 , User interface needs to be more friendly

Adding, organizing, and creating a pipeline for contracts is very easy and intuitive. Good user interface.

It could be much better with a robust autoresponder added to it. I was looking for an all in one such as Infusionsoft, Drip, or Ontraport. Not best suited for my online business.

Hello Ashlie! Thank you for writing this review - we really appreciate you finding the time in your day to give us your feedback! I'm glad to hear that you find our interface easy to use and have been ale to organize your pipeline within HubSpot. As far as room for improvement - when you say that you are looking for a more robust autoresponder could you clarify what you mean by that? It sounds like you may be looking for our Workflows or Sequences tools which use automation to send emails to prospects. If you are interested in continuing the conversation, we would love to hear from you at the email address provided! Thank you again for the review Ashlie!