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Recommended
Alan P.
Textiles, 11-50 employees
Used weekly for 2+ years
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We are able to track all customer touch points (opportunities, samples, complaints, leads, etc) with great ease
Pipeliner has a great interface and the way they track opportunities is easy to follow. You can set up a separate pipeline for every type of opportunity or customer touch point you want to track.
Migrating to Cloud based was a little difficult and cumbersome
Allison L.
Computer Software, 11-50 employees
Used daily for 1-2 years
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It's visual Easy to use not to mention easy to customize! Easy to teach others Excellent Pipeliner tech support
With Pipeliner updates happening, one needs to close Outlook, Word and Skype which can be annoying at times.
Riccardo F.
Construction, 501-1,000 employees
Used daily for 1-2 years
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Integrates with Outlook Easy to customize and great reporting Cloud-based and easy to install Fairly low cost
Subscription service only Does not integrate well with ERP software Technical support is not very helpful
Steve C.
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for 6-12 months
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It shows management what accounts I am working on.
Keeping track of opportunities, seeing what you have on the go.
Like anything new you have to practice to get to know it. I have used other CRM so I had some experience with it.
Tyler W.
Computer Software,
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The visual representation of the sales pipeline is an an incredibly useful feature that allows me to stay up-to-date on my current deals with nothing more than a quick glance. The Pipeliner team has been well above average in response times to technical issues and has often gone above and beyond the call of duty when correcting errors on both ends of the system.
The size of our database appeared to be a large struggle early in the relationship. The sheer amount of data slowed Pipeliner down to a state where it was difficult to use until the Pipeliner team made upgrades and our team went through an aggressive data cleanse. Our company has also built an API integration with Pipeliner that at times seems a little shaky, but that could certainly be our fault as much as theirs.
Matt M.
Management Consulting, 1-10 employees
Used weekly for 2+ years
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I like how the Pipeliner team has consistently added functionality that makes the experience for a sales user more valuable over time. With other CRMs I've used, updates don't always make the experience for a user like me better.
I like the visual pipeline and the ease with which I can update and improve milestones in my sales process.
Not as many plug-ins or easy integrations with other apps like Salesforce, but we don't really need those things.
Joel B.
Consumer Electronics, 1-10 employees
Used daily for 6-12 months
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It is one of the best CRM software in terms of visualization
The interface for both their web app and mobile app is completely visualized which makes it easy to understand the information at a glance.
The generated reports should have a forecast that can tell me what industry CRM tips to implore.
George K.
Industrial Automation, 201-500 employees
Used daily for 1-2 years
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Managing opportunities and leads, tracking them through the sales cycle
Reporting limitations, visualizing forecasts and quotas.
Owen A.
Computer Software,
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Pipeliner has evidently been designed by Sales people who thoroughly understand sales process, sales people and what the business needs to see and understand in order to operate effectively. It is a rare thing to find software you can "grow into" and that can actually help you as you mature your sales model. It is intuitive, flexible and excellent value for money.
There's not a lot to dislike. It's a relatively new platform so there are the occasional bug or glitch but they are hugely responsive and the development roadmap seems to move at a pace with the market demand.
Jo M.
Construction, 11-50 employees
Used weekly for 2+ years
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I have really enjoyed using this CRM. It is easy to understand and use. I do a lot of reporting and this function is very important to me.
The reporting and that it is easy to use
The limit on the size of a document you can upload and not being able to hover the mouse pointer over the “name” field to see the complete file name
Chris H.
Industrial Automation, 51-200 employees
Used daily for 1-2 years
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Pipeliner CRM has a very intuitive user interface.
The reporting is not intuitive as I would like.
Chris H.
Management Consulting,
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Pipeliner CRM is quick to implement, learn and most important, easy to utilize. It leads to better communications within our sales team and keeps us squarely in-front of the right customers. Pipeliner CRM's team is customer focused with a drive to bring the best product for sales professionals to the market.
The robust management options are focused on helping manager's coach and improve their sales team's performance. However, there are so many options for managers that you need to take the time to learn how to run the reports. Everything is there, it is just not as simple to use as it is for the sales people (which is good because the sales people are the the reason for CRM in the first place).
Kelvin K.
1-10 employees
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We tried quite a few CRM apps before selecting Pipeliner including Salesforce. The bottom-line is that Pipeliner is the best combination of functionality, usability and value available in the market. We were looking for an app that could handle three key major feature categories account/relationship modeling, visual pipeline display and marketing application integration. It seems like a simple set of requirements, but we found it amazingly hard to get all of these things working well in most packages. When you add cost into the picture the competition narrowed very quickly.
Flexibility in modeling the account and contact relationships. Ability to setup bi-directional interfaces with marketing automation apps. Ability to visually display and manage sales process through the pipeline view.
3rd party add-on required for bi-directional integrations, but with that said the add-on offers significantly more functionality while still having a lower cost than the next best alternative.
Achabeza A.
Retail, 1-10 employees
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I would say my overall experience would be great. This is actually my introduction into CRM platforms and thanks to Pipeliner I have been educated on several aspects of sales especially managing your sales pipeline. Pipeliner is a sales tool I would recommend at the moment to anyone in sales or Business development.
With pipeline I think it's the best way to let you know how the sales funnel or sales pipeline function. This was my introduction into CRM platforms but this introduction has increased my confidence in handling not only sales but Business development activities ad these fields are very related. Being able to handle leads and opportunities based on their resourcefulness is a thumbs up for me. No more waste of time on leads or opportunities which won't lead to any good.
I can't really say what I dislike about it as this is my first experience with CRM platforms as a whole. I'm just getting to know Pipelner. But I think the trial period is too short. 15 days I think. I think a month would be better.
Mark D.
Construction, 11-50 employees
Used weekly for 2+ years
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The reporting is easy and functional. Nice way for us to show our factories the progress we have made with selling their material
That you cannot upload files larger than 30MB. That some of the features are not in alphabetical order
Fred S.
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This is the most comprehensive pipeline management tool I have ever used. Having said that it is still very easy to setup and use. There is a great deal of contextual help, and when you need it the support is great.
One of the side benefits of using Pipleliner is all of the sales content they have, you really don't need any other source, if you are a sales professional, they have a ton of information for you, if you are a sales manager they have a ton of information for you...Visual, Intuitive --- Great Reporting!
No cons were added to this review
Jason H.
Logistics and Supply Chain, 501-1,000 employees
Used daily for 6-12 months
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its been excellent a wonderful experience overall!
the software allows you to keep track of your success.
maybe you can make it less steps in the process when entering a client for the first time
Dustin R.
Construction, 11-50 employees
Used daily for 6-12 months
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I just started using Pipeliner it is a very strong tool for our company. We use it to track all of our commercial projects
Not being able to add subfolders to the documents
Maziar M.
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for 6-12 months
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I would give it an 80 out of 100
Good futures not really designed for Transportation Industry specially for forecasting
Not very friendly user
Killian S.
Construction, 11-50 employees
Used weekly for 2+ years
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That we are able to manage all of our contacts through it and how it merges with Outlook
That the contacts are not in alphabetical order in the “Primary Contact Name” and the “Primary Account Name”
Ray D.
Construction, 11-50 employees
Used weekly for 2+ years
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It allows us to track the progress of our jobs and manage the succession of each one.
Calendar invites do not always work, and you have to resend the invite several times before it will go through.
Eric S.
Construction, 11-50 employees
Used weekly for 2+ years
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The ability to create the detail screen into what works best for your company. It is easy to change fields and update them
Not being able to alphabetically sort in primary contact field
Leoni B.
Packaging and Containers, 1,001-5,000 employees
Used daily for 6-12 months
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Very good system and super helpful for daily sales management.
Task Management is a great help in everyday work.
Evaluations and Diagram Creation is not very easy.
Olufemi B.
Telecommunications, 51-200 employees
Used daily for less than 6 months
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Pipeliner CRM is a fantastic sales-tech built on the principle of simplicity with user friendly dashboard and quick navigation. It is very flexible and adaptive by design which makes it stands out. A sales tool designed to provides total and instant visual insights into sales activities for prompt decision making and collaborations among sales professionals.
Instant visual insights into sales activities, easy to administer, quick navigation, simplicity and adaptive by design for seamless future integration..
Self implementation that might sometime require certain level of specialized skills
Stacie P.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 6-12 months
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activities feature and ability to mass mail and template features
still learning about features and how they all work