Planyo Features

Planyo

Flexible online booking and reservation system

4.57/5 (23 reviews)

Planyo Feature Summary

  • Accept bookings in 27 languages, backend in 6 languages
  • Freely designed booking form with extra items of any type
  • Customer never leaves your website
  • Use with over 30 online payment gateways
  • Easy integration with plugins for Wordpress, Joomla, Drupal
  • Many integrations such as Mailchimp, Google cal., accounting
  • Support for mobile devices and responsive design
  • Dedicated free iPhone and Android apps for the admins
  • Set up automated notifications by email and SMS
  • Printable invoices and extra documents as PDF attachments
  • Customers can modify or cancel their bookings
  • Customers can add one-time or recurring products
  • Any pricing model can be entered
  • Synchronize with other calendars via iCal or dedicated apps
  • Vouchers, coupons, gift certificates, packages, bundles
  • Support for agents and multiple administrative roles
  • Meta sites for large infrastructures or tourist areas
  • Extensive API for custom extensions
  • Advanced reporting and data analysis
  • Shopping cart for reservation of multiple resources

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (358 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (195 other apps)
CRM Integration (131 other apps)
Calendar Management (180 other apps)
Custom Fields (147 other apps)
Customer Database (152 other apps)
Customizable Branding (192 other apps)
Customizable Reporting (160 other apps)
Customizable Templates (166 other apps)
Data Import/Export (175 other apps)
Electronic Payments (131 other apps)
Email Integration (186 other apps)
Mobile Integration (128 other apps)
Real Time Data (129 other apps)
Reminders (184 other apps)
Reporting & Statistics (226 other apps)
Social Media Integration (163 other apps)
Third Party Integration (211 other apps)

Competitor Feature Comparison

API
Calendar Management
Event Ticketing
Labeling
Mailing List Management
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API
Calendar Management
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API
Calendar Management
Event Ticketing
Labeling
Mailing List Management
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Mobile apps

iOS App


0 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


17 reviews

See all Android Apps

Planyo Feature Reviews

19 reviewers had the following to say about Planyo's features:

Josh Rowe

A totally terrific product that saves staff time and maximizes revenue and reporting.

2017-07-14

Each time we reach out to customer service the response comes within 24 hours and is comprehensive.

Pros

Customizable reports! API integration Wordpress plugins Integrated payment processors Calendar integrations Responsive customer service!

Cons

Wish it wasn't so easy to delete users without reservations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Devictor

An extremely powerful software suite with endless integration and customization potential.

2017-07-13

A highly customizable booking engine and channel manager with resource-specfic credit-card merchant account processing.

Pros

The notification system is extremely powerful, and the numerous plugins for channel managing provide peace of mind over double-bookings.

Cons

Integration according to our specfic needs was complex and required a third-party. A couple of unanounced system changes were made with a business impact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenley Neufeld

Planyo meets our overall needs and the developer has been extremely supportive and helpful.

2017-07-13

Pros

Web-based solution. 4. Third party integrations. 5.

Cons

We've been using it for 5-6 years and it seems to meet our needs overall but a few users are unhappy - I suspect their unhappiness is because they are a Squarespace customer and Planyo doesn't integrate as easily as it does with WordPress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Karl Jenkins

Very customisable features, powerful, but can become confusing if you're not experienced.

2017-07-13

Pros

Flexible timings, pricing rules, payment gateway integration, customer record management.

Cons

Limited sometimes inflexible website integration, limited and complex calendar customisation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stuart Lyall

Nothing short of fantastic

2017-09-29

Ease of use, customer support and channel manager integration

Pros

Customer support 4. Third party intergration It has really filled a gap in other software that was lacking

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thorbjorg Steinarsdottir

Short time from start to value

2017-07-13

Pros

Flexible in setup and notification. Handy CMS integration was critical for us.

Cons

Flexible can sometimes mean complex difficult tradeoff, however the support team is super responsive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Irene Moore

Flexible booking system

2017-07-14

Real-time management of my products and services.

Pros

Very clear calendar view.

Cons

To make the most of the system, you need to be quite technical and computer savvy so it's taken a lot of research and trial and error to get the pricing correct however there are options to hire a third party expert to set this up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Helena Cavan

Excellent product and excellent implementation by Planyo Experts, exactly what we needed!

2017-09-18

The automation and integration is a BIG WIN for us.

Pros

It has totally changed our business and automated our bookings, communication, banking and integrated our CRM and Accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Kelly

Excellent system for the reservations of our rental company, have used it faultlessly for 3yrs

2017-07-13

This enabled my business to take bookings in real time and secure customers which, in turn helped us grow

Pros

Easy to use and setup; logical and web based means access anywhere, including using the mobile app which is also handy

Cons

The only con for this software for our use is capturing the data taken from the booking system to put this into a rental agreement/contract is currently a manual process, though I'm sure there are ways around this that we haven't yet explored.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Niccolò Villiger

Great software that feets many needs!

2017-07-17

Pros

The software is very easy to use and if you have time to read some faq and documents you will discover that is possibile to do as many things as you need ;) The support is also very good and fast.

Cons

I think that a development for integrations will be much usefull for all kind of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

A must-have for any type of rental business.

2018-05-15

Pros

This software is extremely customizable for any type of rental, whether it's a tangible item (e.g., renting cameras to the public) or a service (e.g., managing a vacation rental).

Cons

Sometimes the software is actually too complicated and I find it difficult to navigate amongst different item management screens.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Thu Pham

Very good

2017-07-13

I would say the price is very affordable.

Pros

The flexibility and the freedom for developers like me to integrate with a lot of apps.

Cons

The design can be better and more independent from the platform like Wordpress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Saleem

This really is the most flexible booking system on the market!

2017-07-13

Pros

Our company researched many many booking systems and only Planyo allowed us to meet the very specific needs we have; using their advanced integration we were able to create a system which not only matched our previous system but also enhanced it considerably too!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rik Viergever

great customer service and virtually endless customization possibilities

2019-07-13

very, very responsive and accurate

Pros

- great customer service - virtually endless customization possibilities

Cons

- a bit complicated to use, but that's only normal given the level of customization

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Dornbierer

Really good and simple Tool

2017-07-13

Pros

Simple to use with much Options. It could be used for lot of different cases and so we only have to use one Tool for reservations and co.

Cons

The Design could be a Little bit more modern (maybe more flat design elements --> material design?)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Raghu Mallegowda

It's a good tool to use for calendar blocking - very helpful and easy

2017-07-14

Calendar bookings is what we have used until now - haven't yet explored any other things yet

Pros

We can use this for multiple functionalities on the site. We don't have to purchase license for multiple functionality uses

Cons

I think we need to add more debug if we need to find out if there is an error from the software. More debug responses would be useful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Pacheco

It's very simple to use, Not complicate

2017-07-15

Pros

The simplicity of the management

Cons

some clients mistake the "Number of resurces" with "Number of persons" whem they do the reservations by internet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Petz Scholtus

Excellent customer service but some glitches

2017-08-10

Pros

The customer service is very fast, friendly and clear.

Cons

Lately there have been some glitches in the system and Planyo did not take responsibility. The Airbnb plugin is useless as it doesn't synchronise often enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Elena Kosmala

Planyo worked well for us. Most importantly, it was user friendly so our students were satisfied.

2017-07-13

Quick and easy room booking system for our library.

Pros

We liked it's simplicity and how easy it was for our staff to use it.

Cons

The rules/ conditions we had to put in place were not always easy to work out but i had technical support from Planyo so it worked!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more