Praiseworthy Pricing, Features, Reviews & Comparison of Alternatives

Praiseworthy

Employee recognition & individual feedback management

4.95/5 (37 reviews)

Praiseworthy overview

What is Praiseworthy?

Praiseworthy is a feedback management and employee recognition tool for customer facing teams with survey distribution, feedback collection, and reporting. With the aim of helping businesses to improve customer satisfaction, and consequently employee retention, Praiseworthy distributes surveys to customers in order to gather feedback and take appropriate action as quickly as possible.

In order to gather insight into customer experiences, Praiseworthy allows users to create customized feedback forms and surveys to be automatically sent to customers within a specified timeframe after the encounter. Questions can be customized and formatted with yes/no responses, multiple choice, or a rating system, depending on the required response. Employees have profiles within Praiseworthy where all previous results can be viewed, along with their overall score, ranking, reminders, and alerts, and colleagues can send praise and encouragement to one another.

Designed to give managers in-depth insight into their employees' performance, the Praiseworthy dashboard shows all incoming feedback with employee name and location, as well as the customer score rating, time of submission, comments, and a breakdown of question answers. Feedback results can be filtered by date, product, location, employee, and net promoter score (NPS), and exported to excel. For increased employee motivation. Praiseworthy also allows employees to share positive reviews of their peers, cheer one another, and participate in a company-wide performance ranking leaderboard based on positive feedback.

Pricing

Starting from
$299/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Praiseworthy screenshot: Employees' feedback is displayed for other team members to praise or comment onPraiseworthy VideoPraiseworthy screenshot: The dashboard allows managers to gain insight into employee performancePraiseworthy screenshot: Reports can be exported to Excel Praiseworthy screenshot: Alerts can be triggers when negative feedback is recorded on specific metricsPraiseworthy screenshot: Questions and answers can be customized for the businessPraiseworthy screenshot: Integration with GroupMe allows team members to chat with each otherPraiseworthy screenshot: The Praiseworthy app encourages team collaboration and praise-giving on positive feedback

Praiseworthy reviews

Excellent
35

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.9
  5.0
Mary Charest

Praiseworthy provides me with honest feedback from my customers. I love Praiseworthy!!

Used daily for 2+ years
Reviewed 2018-07-30
Review Source: Capterra

Honest feedback from my customers.

Pros
Allows customers to make comments as to how there experience was. Praiseworthy makes it easy for our customers.

Cons
No cons. Very user friendly, I enjoy getting reviews in the morning while I'm getting ready for work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kyle Abrams

An un-biased Look To Your Employees Performance

Used daily for 1-2 years
Reviewed 2018-10-28
Review Source: Capterra

you can truly get a customers point of view to what your employees are or are not doing at the point of sale. Makes for a great coaching tool for management. customer automatically gets a request to review your associates with no need to write or request them to do it which saves time per transaction.

Pros
you can truly get a customers point of view to what your employees are or are not doing at the point of sale. Makes for a great coaching tool for management. customer automatically gets a request to review your associates with no need to write or request them to do it which saves time per transaction.

Cons
maybe a minimum of words for reviews could be a little higher. one word responses are kind of lame?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Loren Radzik

praiseworthy has been a great tool for getting insight into customer interactions with our staff

Used daily for 1-2 years
Reviewed 2017-05-09
Review Source: Capterra

Pros
Automatic daily reports are great reminder. The requirement to add a comment forces action which is most welcome

Cons
Verbage a little confusing to customers. Several have given responses based on what they thought the question was but it wasn't the actual question and score skewed

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Trevor Beckman

Praiseworthy drives me and my peers to recognize that every interaction can have a lasting impact.

Used daily for 1-2 years
Reviewed 2017-12-04
Review Source: Capterra

Pros
With this program it near seemlessly offers the customers an opportunity to tell each of us what we did right, as well as how we can improve as a company and an employee. We have seen such a difference in behavior when we realize what an affect it has on our customers. It truly drives proformance through positive reinforcement, as well as accurate correction.

Cons
Overall praiseworthy offers a fenominal service. I have heard some customers may have been confused and the process a bit cumbersome. Overall I find it quite easy to use.

Rating breakdown

Value for money
Ease of use
Features

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Jaime Sundsmo

100 out of 10 Stars

Used daily for 1-2 years
Reviewed 2018-08-13
Review Source: Capterra

Pros
I love how it helps me gauge an employee's service to our customers. We love using it as a tool of affirmation for our sales staff, positively reinforcing what they do amazingly well everyday, but might otherwise go unnoticed. It's helped with employee retention because they feel they are a part of a culture that appreciates their efforts and SEES them.

Cons
That there's no coffee cup emojis anywhere :) What's not to like about this software???

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Praiseworthy pricing

Starting from
$299/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

$299 with a minimum of 10 users required.

Contact Praiseworthy for more detailed pricing information.

Praiseworthy features

API
Activity Dashboard
Automatic Notifications
Custom Fields
Customizable Reporting
Reporting & Statistics
Surveys & Feedback

Activity Tracking (186 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Social Media Integration (193 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Praiseworthy

Key features of Praiseworthy

  • Peer-to-peer recognition
  • Manager-to-peer recognition
  • Social recognition
  • Leaderboards / activity tracking
  • Surveys
  • Employee awards
  • Rewards program
  • Cultural alignment
  • Periodic reporting
  • Chat functionality
  • Automatic notifications
  • Custom forms
  • Customizable reporting
  • Employee database
  • Employee management
  • Employee profiles
  • Mobile integration
  • Multi-store management
  • Real time data
  • Service level management
  • Summary reports
  • Activity dashboard
  • Survey management
  • Feedback management
  • Risk alerts
  • Feedback collection
  • Alerts / escalation
  • Scheduled reporting
  • Ratings & reviews
  • Performance appraisal
  • Chat
  • Custom fields
  • Surveys & feedback
  • Activity monitoring
  • Group summary report
  • Reporting & statistics
  • Customer complaint tracking
  • Customer activity reporting
  • Employee reward programs
  • Complaint monitoring
  • Performance control
  • Performance reports
  • Customer experience management
  • Customer support tracking
  • Feedback automation
  • Social performance management
  • Digital watermarking
View All Features

Benefits

Generate performance reports on Praiseworthy with daily summaries and statistics which can be automatically emailed to managers at predefined intervals - daily, weekly, or bi-weekly.

Create alerts for negative survey responses on specific questions to identify issues with particular processes and resolve them before a customer is lost.

Customize surveys based on which areas of customer service are most important to the business - for example friendliness, promotion offerings, speed, etc.

Integrate with GroupMe chat to send automatic positive feedback messages to employees so that team members can send praise to one another and chat.

Encourage improved performance with the company-wide performance leaderboard which ranks employees based on their feedback results.