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Preferred Patron Loyalty vs Annex Cloud Comparison

Overview

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

Annex Cloud is a cloud-based customer loyalty solution that provides integrated loyalty, engagement, and retention solutions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$169/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(80)

5

4

3

2

1

76

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy.
Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns.
The Preferred Patron Loyalty products allows any size business to cost effectively implement a Reward Program to both keep and increase their customers' loyalty.

Pros

Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
They are easy to work with, very customer responsive, and an excellent business partner.

Cons

The only problems that I have had is when Windows decides to update itself. They have to access the tablet to correct the problems that any automatic updates cause.
We are a car dealership and have always struggled with getting the return business for the service department after the sale.
After speaking to a few companies, there was no doubt who we were going to choose. Our customer service rep. has been with us every single step of the way.

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features24
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Behavior Tracking
  • Campaign Segmentation
  • Catalog Management
  • Customer Accounts
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Discount Management
  • Drip Marketing
  • Email Integration
  • Email Marketing Management
  • Engagement Analytics
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Member Account Access
  • Monitoring
  • Multi-Channel Marketing
  • POS
  • POS Integration
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Retention Management
  • Rewards Management
  • SMS Marketing Managment
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • Survey Management
  • WYSIWYG Editor
  • eCommerce Integration
  • Total features24
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Behavior Tracking
  • Campaign Segmentation
  • Catalog Management
  • Customer Accounts
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Discount Management
  • Drip Marketing
  • Email Integration
  • Email Marketing Management
  • Engagement Analytics
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Member Account Access
  • Monitoring
  • Multi-Channel Marketing
  • POS
  • POS Integration
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Retention Management
  • Rewards Management
  • SMS Marketing Managment
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • Survey Management
  • WYSIWYG Editor
  • eCommerce Integration

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Preferred Patron Loyalty vs. Annex Cloud

See how Preferred Patron Loyalty and Annex Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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