Preferred Patron Loyalty Features

Preferred Patron Loyalty

Loyalty marketing and gift card management

4.95/5 (77 reviews)

Preferred Patron Loyalty Feature Summary

  • Corporate Memberships
  • Activity management
  • Customer accounts
  • Employee portal
  • Referral tracking
  • Video support
  • Discount management
  • Survey management
  • Customer loyalty program
  • Drip email marketing
  • WYSIWYG editor
  • Gift card system

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Mobile apps

iOS App


0 reviews

See all iPhone Apps

Requires iOS 4.3 or later. Compatible with iPhone, iPad, and iPod touch.

Preferred Patron Loyalty Feature Reviews

25 reviewers had the following to say about Preferred Patron Loyalty's features:

Charles Starzynski

Great Product

2012-07-20

This is a great third party loyalty application.

Pros

Easy to use for the cashiers Great Customer Service from tech support Easy to understand for administrators

Cons

Whatever cons there are far outweighed by the benefits.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Abi Dairo

It has been amazing

2018-05-22

Client engagement Increased customer loyalty

Pros

It can be customized to any business size and there is something for every business.

Cons

Never had any issues since installation and we have not had the need to call support services although they are very responsive when we were doing the instalation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed Rix

Preferred Patron

2009-07-17

I would absolutely recommend Preferred Patron to any business wanting a first class rewards program.

Pros

In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address very convenient!

Cons

Nothing to report.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
ASHLEY BLAIR

BEST loyalty software/program available.Outstanding marketing capabilities! Extremely BENEFICIAL!

2012-10-12

This software and design of the Preferred Patron program allows us to set the standard for customer loyalty rewards in the auto repair industry.

Pros

-Software is extremeley user friendly and easily customizable to fit our business.

Cons

- The only con would be that my lack of knowledge in developing a loyalty/reward program made it difficult to create the reward list. Our account manager was successful in not only walking us through using the program but also assisted in developing our reward schedule and promotional ideas.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Grillo

API integration flawless and works great!

2019-01-21

We wanted to give our customers a easy way to review their earned points and super simple one click way to redeem their points... this was accomplished flawlessly using the Preferred Patron solution!

Pros

The most awesome part of the API integration was quick to market, it actually only took our developer 6 hours to implement and have a working demo... if fact they didn't have one feature and the Preferred Patron developer turn around a new API for us to integrate with in mere hours!

Cons

None, the API preformed exactly as we needed and worked great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Heidi Durand-Lenz

We switched to Preferred Patron for the cost savings initially.

2018-04-24

Pros

The online Customer Portal seems to be a hit with our clients

Cons

We wish there was an integration between this program and our POS system so that managing our clients rewards was not a manual process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Davcid Jordan

Works for us!

2013-04-22

Even though it will not screen scrape our POS the customer support was outstanding in helping us to get this to work for us.

Pros

Very customizable.

Cons

Some disclaimers are not edible on our end. Screen scrape does not work with our (very old) POS.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
COURTNEY LYONS

Operations Director

2018-08-14

This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask.

Pros

Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program.

Cons

I have not come across anything that has caused us issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin White

The Preferred Patron team are professional, knowledgable and very helpful.

2018-04-13

questions are short and sweet!

Pros

The product also provides extensive reporting features to help you track your Reward Members' activity and the responsiveness of any specific campaigns.

Cons

Although the inital setup of our "Leone Luxury Rewards Program" was complicated given the various reward tiers and associated bonus offers, the customer support team at Preferred Patron were extremely helpful, knowledgable and responsive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Scott Perlman

PatronFlex Review

2009-07-15

This program is easy to master and hands down did exactly what I was looking for... create loyal customers by rewarding them; market to them via the built in promotion manager on a regular bassis and give me real reports when I want them!

Pros

A few times I called support to ask a question about some of the new features we received with the automatic update and I actually got to speak to a live person here in the states.

Cons

Non that I can think of at this time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Dodds

Fantastic Product, Fantastic Service

2018-04-19

Improved customer loyalty and communication of special events, sales and announcements to customers.

Pros

The user also owns the data, so if you decide it doesn't work for your company, you get to keep the data.

Cons

If I had to pick one thing, I guess the software updating process could be a little easier and/or automated, similar to Windows updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gerald Brawley

Sure glad I went with this company!

2018-04-24

Pros

We just use a basic program but it is SO customizable! Just using it in our basic way it is a big improvement over our previous program.

Cons

Your program is you own very customizable and easy to monitor and improve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Marlon Orellana

Extremely satisfied with the program. My customers love it and I appreciate their loyalty.

2018-04-24

Pros

Ease of use and ll the data i get. I can have sales that cater to a specific type of customer.

Cons

The program is great very easy to use, extremely functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jason Sampson

Does exactly what we needed it to do.

2018-05-18

Pros

It's very easy to use and takes only a short while to learn. Importing data is very efficient once formatted correctly.

Cons

Aesthetics. That is a bit nitpicky but if I need to describe what I like least in a 100 characters or less it would be the aesthetics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Kaylee Kuhnle

Excellent loyalty program

2018-11-06

Everything is straight forward and has been seamless to integrate into our business.

Pros

Ease of use, flexibility of the program to cater to our business' needs, and the overall help of all the support staff of Preferred Patron.

Cons

At this point we havn't come up with one that hasn't been solved by our support/tech team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carlo Cotroneo

Best in the Market!!

2019-05-08

We can now offer our customers controlled promotions at different levels based on data that's being collected from our customers without any extra effort from us.

Pros

We can now cater better to our loyal customers with customized promotions that make them feel unique to our business.

Cons

Nothing comes to mind. We are very happy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Hayes

I choose Preferred Patron 4 years ago because they were the only ones offering SMS text messaging.

2018-04-24

Approximately 90% of my customers are enrolled in the program.

Pros

I like how easy it is to create SMS text message marketing campaigns. The customer service is top notch.

Cons

The templates for email blasts are very confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim Hollon

Simple to integrate and a valuable customer service tool.

2018-04-19

Doesn't take a large amount of my time to operate the program which allows me to spend more time with my customers.

Pros

Customers can look up their reward points in real time. I can easily keep track of customer trends and redemption of rewards.

Cons

Initially I had to purchase a window based tablet because my store still runs on an electric cash register and not a POS system. I found one reasonably price online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed Rix

Incredible Loyalty Platform

2017-02-21

Supporting 75 stores and over 1.4 million members, Preferred Patron has proven to be scalable, reliable, and easy to integrate.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Becky Moore

Fantastic Rewards Program... Unbeatable Price And Incredible Support

2010-05-24

We have done newspaper, radio, television and email promotion with various programs.

Pros

This feature-laden software allows us to replace most of our print advertising with a consistent customer email campaign every 10 days.

Cons

We have found no problem in using the program. Time invested in learning the many features of the program and the new updates has proven well worthwhile

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Richard Lamkin

Quality Program Creates Increased Sales

2009-07-20

Establishing customer loyalty has always been a struggle.

Pros

Being able to have immediate access to the detailed reports concerning our "in process promotions" enables us to plan future promotions that will produce increased sales.

Cons

Patronflex being our first and only customer loyalty program has surpassed all of our expectations which creates a problem in trying to determine a "con" about this program.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pierre Duris

Preferred Patron Flex - LRCH Muddy Rewards

2009-09-21

Our customers really enjoy having a point reward system with us.

Pros

We taylored our Preferred Patron program to our needs as well as the customers needs.

Cons

Not sure of any cons at this time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Donna Doll

This is a very user friendly and effective software to help keep track of our clients

2018-04-27

To be able to keep track of our clients on the last time they have been in our office

Pros

I like the verifying e mail toggle to make sure that the clients have given us a good email address.

Cons

the birthday and miss you points we have set up does not always work. I have to make sure I click the correct points in 2 different places to make sure that the points take effect

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Preferred Market Solutions


Hello Donna. Thank you for your feedback. We're glad to hear, after a solid 2.5 years on our system, that it continues to demonstrate value to your business.

Good News! I was able to quickly identify the problem you are experiencing with automatic point credits and applied the necessary changes to your account to make all that work!

Going forward, any point credits associated to any of your campaigns will automatically deposit to the members accounts!

(This was simply as setup parameter not being enabled on Birthday, Anniversary and Miss You campaigns in your account.)

Thank you again
The Preferred Patron Staff

Read more
Bruce Mirkin

Great experience! Knowledable and friendly, walked me through the whole program quickley

2018-04-12

Pros

Also the abilty to send emails with customer points so they are most likley to open them.

Cons

I really don't have any major issues, except not any fault with the software, we as a group, aree not as diligent in setting up customers on the loyalty software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sandra Kemp

Great product that makes a difference!

2013-03-21

Customers love getting points and our personalized email so it really assists with relationship development.

Pros

Not only is the software straightforward and easy to use, the support staff has been wonderful!

Cons

We really are happy with Preferred Patron. All issues are quickly and thoroughly addressed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more