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Online ticketing, registration & event marketing software
Prekindle Reviews
9 reviews
Recommended
Brian I.
Verified reviewer
Music, 1-10 employees
Used monthly for 2+ years
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Easy software to use. Prekindle offers easy online Ticketing and tracking plus the ability to have physical tickets printed and delivered with ease
There really are no real complaints about this site and company
Annette M.
Entertainment, 1-10 employees
Used daily for 2+ years
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I've been using Prekindle as our main ticketing platform for almost 10 years. The software is easy to use with comparable features to the big ticketing companies, but with better customer service and technical assistance. That has made all the difference over the years.
Software is easy to use and the Prekindle team is constantly adding new and improved features. They just added a marketing dashboard that allows our team to create custom emails and automated social media ads, helping to sell tickets and utilize marketing dollars more efficiently.
The dashboard is pretty much self explanatory and intuitive, but I did have issues with pre-sale automation at one point, especially in situations with many on-sale times and ticket tiers. Could have been user error.
Alex B.
Entertainment, 11-50 employees
Used daily for 1-2 years
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With Prekindle, we get ease of use, great customer service, and an easy implementation of our online platform to present to our customers. Some minor kinks could be worked out, but nothing that slows me down significantly. The scheduling malfunction is the biggest concern. But overall, Prekindle is great.
It is very easy to do the basics. 95-98% of my daily actions with Prekindle are very easy to complete. Once the software is tuned to the venue, every action is easy. Customer service is fantastic, very nice, helpful, and quick. I've worked with Eventbrite before, and Prekindle is much better.
Sometimes, some actions will get caught, such as updating an events information, and it will require a refresh of the browser, and then the change must be implemented again after the refresh. Sometimes if I am downloading multiple attendee lists, it will require a refresh of the browser to download the new list, otherwise it will continue to download the original list. Sometimes, I have programmed things to go on sale and Prekindle has not published the ticket types. It will register the scheduling and recognize, but sometimes does not publish the ticket type at the requested time.
Mel G.
Music, 51-200 employees
Used daily for 2+ years
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Working closely with the developers and feeling like we have a personal relationship makes this the best ticketing company we've ever worked with.
After several years with Ticketfly, moving to Prekindle was a welcome change. The system was much easier to use, more customizable, and whenever there are issues their team is always quick to respond and resolve any issues that arise.
Occasional glitches in software, however, the team is quick to investigate and correct. Wor
Amy E.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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Driving customers into the loyalty channel through Prekindle has shown our clients the lifelong value of their ticket buyers. Audience segmentation and retargeting means higher conversions.
Incredible solution that is easy to integrate into any site. Syndication and email database driver are best in class. These folks understand digital marketing better than any e-ticketing company I’ve ever worked with - including the big corporations.
The only thing I would like to change is making the header image only
Alexandria A.
Music, 11-50 employees
Used daily for 2+ years
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I love it and their team!
I enjoy the ease to create an event, being able to make templates, to schedule out posts, to create a newsletter with my links, and send out ticket counts with ease.
Sometimes the phone formatting is hard to use.. sometimes the scheduler doesn’t work.
Tara S.
Online Media, 1-10 employees
Used daily for 1-2 years
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The customer service is top notch!
New mobile availability is great and extremely handy.
Would like to have a few more options to customize the default images for events. On a website all images for events are auto cropped to square which can become annoying with the approved images artist provide.
Matthew G.
Music, 1-10 employees
Used monthly for 1-2 years
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You cannot go wrong with this software. The folks at prekindle know what they are doing!
nothing to report on that front. I was/continue to be impressed.
Nitesh G.
Computer Software, 201-500 employees
Used monthly for less than 6 months
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Overall i have very good experience with this.
The things that i like most about Prekindle are: It is very user friendly. The tasks like event creation and scheduling are very easy. It has one of the best Customer Service. Integration to other sites is pretty easy and Marketing done by prekindle is on point.
I do not have much of a complain however I think, transition form one module of the system to another can be improved.
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