Priava Pricing, Features, Reviews & Comparison of Alternatives

Priava

Enterprise event & venue management booking system

4.33/5 (18 reviews)

Priava overview

What is Priava?

Priava is a cloud-based venue and event management system designed for venues, museums and galleries, performing arts organizations, caterers, universities, governments, and other market sectors. The platform includes tools for managing availability, reservations, resources, logistics, customers, catering, reporting, and more.

With Priava, users can manage multiple events and venues simultaneously. The universal search function allows users to locate any account record, contact, or event. Through the booking chart, users can create bookings, view events scheduled for different days, weeks, months, or years, and run conflict checks to eliminate double bookings. Color-coding on the booking chart gives users an at-a-glance view of tentative and confirmed events.

Priava’s built-in customer relationship management (CRM) allows users to associate events with multiple contacts. Users can view the history of all their relationships, and track correspondence against customers, accounts, or events. Leads and enquiries can be managed, and the reasons for wins or losses can be tracked. Users can also categorize records to target marketing communications. Priava offers a range of report templates, with the ability for users to create custom reports, preview, save, print, and search within reports, and export to PDF, Word, or Excel.
www.priava.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom, Australia

Supported languages

English
Priava screenshotPriava screenshotPriava screenshotPriava screenshotPriava screenshotPriava screenshot

Priava reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.5
  4.8
Kerry Pedrick

User friendly

Used daily for 1-2 years
Reviewed 2020-02-07
Review Source: Capterra

Good customer service from [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] although sometimes issues take a long time to get resolved (not their fault, it's possibly the wider design team). We moved from an old outdated CRM system so this is a dream compared to what we had before. Reporting has improved although I do find some of the reports tricky to set up.

Pros
On a day to day basis it's generally easy to use

Cons
Some reports are tricky to set up / understand. Some issues take quite long to get resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amie Murphy

Priava and {10-11} Carlton House Terrace

Used daily for 6-12 months
Reviewed 2020-02-11
Review Source: Capterra

The team has been extremely supportive in the lead up to and since our live date. There have been a few instances where problems have occurred, but overall we are very happy with the product.

Pros
Integration capabilities (API with various external systems) Calendar module for internal clients Reporting functions Seamless contracting

Cons
Some areas of our business have been set up in a way that's not immediately logical.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rebecca Pickard

Review of Priava for Multi-Stadia

Used daily for 2+ years
Reviewed 2020-02-07
Review Source: Capterra

We use the system on a weeky basis to analyse the business - this incudes; enquiry levels, lost booking reasons and conversion percentage. We also use the live diary to identify hot spots and areas of focus. Working within stadia, the diary page is very important for highlighting things that will impact availability and accessibility of the venue - e.g; match days, concerts and stadium refurbs or general mantenance work. Team training is key to the success of the system and to quickly establish 'standards' that wprk for your business - e.g; the use of 'notes' and 'tasks'.

Pros
First of all, the support team are fantastic - really accessible, responsive and quick to resolve any issues or queries. The diary view is very clear and the system overall is easy to navigate. I like how you can export the reports into excel, so that the data can then be exported into other formats. I like the multi-venue functionality which allows me to have constant access to all venues which also means that data can be reported on for individuals, agencies and companies as a whole.

Cons
The thing I like least about the software is how the opportunities and events are split in the system which means that you have to report seperately on each element rather than just have combined figures - examples would include the lost bookings reports. We dont use some of the functionalities such as 'copy event' (which are designed to save time) due to the fact that we also have to report on our enquiry levels so every event has to go into the system as an opportunity first even if we know its 100% going ahead. Whilst I like the fat that the system can be tailored with options to add filters to reports, it can be very time consuming when items are later added as you then have to go through each report and report filter to ensure the item has been added if required (this can easily be missed).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Angela Peat

Fantastic event management software for our Conference & Exhibition Venue.

Used daily for 2+ years
Reviewed 2020-02-10
Review Source: Capterra

We use Priava on a daily (hourly) basis managing our Conference, Meeting Room and Exhibition Venue with ease. It has also allowed us to become paper free as a department.

Pros
Priava's top benefit is that is it cloud based, so can be accessed from any device, meaning no need to be bound to the office, or event have the 'work' laptop with you. The system is easy to use but designed to offer everything you need. It produces detailed and accurate reports at the click of a button, as well as function sheets, contracts, invoices etc. You select the modules that you are right for your venue, meaning you only pay for what you need, perfect for smaller venues. Priava support are very quick at resolving any issues, and excellent at tailoring reports to meet our specific venue needs. There are always new updates to continuously improve functionality.

Cons
We haven't really noticed any issues with Priava, and any small issues initially (teething problems when using a new system) were resolved straight away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ruby Chagger

Review

Used daily for 2+ years
Reviewed 2020-02-11
Review Source: Capterra

We have had several problems with the update and other issues to do with GDPR. Most of the issues have been solved but it has taken a long time.

Pros
The software has changed considerably since we first introduced it to the venue. The Chart is better and easier to use, the quick adding event is also good to use.

Cons
Its very hard to copy over individual items if it is a multiple event, you have to put them in singly. We also like our rooms to go in a certain order so we have to put this in time order so it can get confusing and take allot of time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Priava pricing

Pricing options
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.
Contact Priava for full pricing information.

Priava features

API
Customizable Reporting

Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Priava

Key features of Priava

  • Universal search
  • Venue setup
  • Report templates
  • Customizable reporting
  • Booking chart
  • Event booking
  • Multiple calendar views
  • Conflict checking
  • Color-coded event statuses
  • Customer management
  • Relationship histories
  • Lead management
  • Enquiry management
  • Event & booking value tracking
  • Win/loss reason tracking
  • Record categorization
  • PCI DSS compliance
  • Correspondence tracking
  • Event management
  • Venue management
  • Venue booking
  • Availability management
View All Features

Benefits

With the booking chart, users can view availability and bookings by day, week, month, or year, book events, run conflict checks to eliminate double-booking, and track event statuses at-a-glance with color-coding.

The built-in customer relationship management (CRM) system allows users to associate multiple contacts with events, view relationship histories, and track correspondence against customers, accounts, or events.

Users can categorize records to enable targeted marketing, and track reasons for winning or losing events.

Priava offers pre-built report templates, and users can also create their own custom reports, and save, preview, print, export, and search within reports.

The universal search allows users to locate any contact, event, or account record, which streamlines the management of multiple events and venues.