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Purplepass Ticketing Pricing, Features, Reviews and Alternatives

Purplepass Ticketing product overview

What is Purplepass Ticketing?

Be prepared for COVID19 with contactless ticketing, live streaming, and our unique ASD system (Automatic Social Distancing) for assigned seating. Guests will be able to easily and safely purchase tickets, remain socially distanced for assigned seating, and you can live stream your events. Purplepass is the only safe way host events in a COVID19 world.

Key benefits of using Purplepass Ticketing

  • COVID19 Ready - Fully contactless ticketing and day-of admission solution

  • Live streaming with support for virtually any streaming service you choose

  • Unique ASD (Auto Social Distancing) system to automatically social distance assigned seating guests

  • Built-in marketing tools allow organizers to promote their event and track performance on ticket sales, marketing, and more.

  • Guests are able to check the venue layout , see which seats are still available, as well as get a preview of their view of the stage.

  • Users can choose from a selection of customizable widgets that enable ticket sales directly from your website.

  • Purplepass offers native apps for iOS and Android that let users keep an eye on sales while on the go.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

    Purplepass Ticketing pricing information

    Value for money

    4.9

    /5

    156

    Price starts from

    Free

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Purplepass Ticketing features

    Functionality

    4.7

    /5

    156
    Total Features56 5 categories

    Most valued features by users

    Reporting/Analytics
    API
    Data Import/Export
    Customizable Branding
    Customer Database
    CRM
    Surveys & Feedback
    For Film Festivals

    Functionality contenders

    Purplepass Ticketing users reviews

    Overall rating

    4.9

    /5

    156

    Positive reviews

    98%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.72/10
    Rating distribution

    5

    4

    3

    2

    1

    140

    13

    3

    0

    0

    Pros
    I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding.

    SA

    Samir A.

    Best and very reliable solution for ticketing. Easy to set up and very good integration.

    MA

    Maziar A.

    If you hosting an event and you want a company that is going to be with you, guide you and help to ensure you event is a success, do yourself a favor and call Purplepass, you'll be glad you did.

    MC

    Matthew C.

    Cons
    Some of the features are a bit confusing to get a handle on.

    MS

    Max S.

    Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

    BN

    Brittany N.

    Event day promotional ticket sales on tablet can be confusing.

    KC

    Kathleen C.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    FTMP Events

    Reviewed 3 years ago

    Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

    Pros

    Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

    Cons

    Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

    Vendor response

    Gregory, Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown. The reason for this is that the long form URL is Search Engine...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Purple Pass

    Reviewed 2 years ago
    Pros

    The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

    Cons

    I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

    Vendor response

    Hi Brittany, Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source. You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for. If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email (support@purplepass.com), or by the live chat on your account after you login.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Purplepass Ticketing Review

    Reviewed 4 years ago
    Pros

    Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.

    Cons

    The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.

    Vendor response

    Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this. Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great for Small Organizations

    Reviewed 2 years ago
    Pros

    Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

    Cons

    The app is still very basic, but I know it will get better with newer updates

    Vendor response

    Hi Jennifer, Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services. For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Purplepass is the way to go!

    Reviewed 3 years ago

    We have eliminated​ ticket fraud with the Purplepass scanners.

    Pros

    We've worked with Purplepass the past 5 years, and Purplepass is by far the best ticket company in the United States to deal with: The customer service level is awesome. Easy to use event set up with custom ticket printing for the event. Day of the event software is easy to use & you have your funds for the event on within​ a few days.

    Cons

    We have had no problems with the software, ​once we learned how to work it properly​ .

    Purplepass Ticketing FAQs and common questions

    Purplepass Ticketing has the following pricing plans:
    Pricing model: Free, One Time License
    Free Trial: Available


    Purplepass Ticketing has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Purplepass Ticketing supports the following languages:
    English


    Purplepass Ticketing supports the following devices:
    Android, iPhone, iPad


    Yes, Purplepass Ticketing has an API available for use.


    Purplepass Ticketing integrates with the following applications:
    Authorize.net, Constant Contact, Zoho CRM, Robly, Wordpress, Facebook, SurveyMonkey, Mailchimp, Twilio, HubSpot CRM


    Purplepass Ticketing offers the following support options:
    Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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