Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).
Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around
Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html
Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.
The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.
So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us email@example.com, or log into your account and click the live chat icon at the lower right. We are here to help!
Likelihood to recommend: 10/10
The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.
I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source.
You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for.
If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email (firstname.lastname@example.org), or by the live chat on your account after you login.
Likelihood to recommend: 10/10
Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.
The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.
Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this.
Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them.
From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.
Likelihood to recommend: 6/10
Overall, we love the Purplepass ticketing box office. We researched a LOT of other online ticketing platforms for our school theater and this one had the best rates, and as we came to find out, the absolute best customer service. I cannot recommend this software enough to use for your school theater ticketing!
The box office is very easy to use. We were able to train new people how to use it for a show in under 15 minutes. The customer service is absolutely excellent. They respond very quickly to any questions or issues.
I found the "promoter site" portion of the software to be very convoluted and confusing. It's not at all easy or intuitive to try to follow or to find things. I was always having to email my customer support rep to ask where to find things or how to do things. This part of the site needs to be streamlined and made about 100% easier to use. I'm good at following "how to" steps, but again always had to email my rep for him to send me the screen shots of the "how to's"....could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.
Kevin, Thank you for your wonderful review. We appreciate the candid feedback and we 100% agree with you on your comments. We are already knee deep in an updated management interface that has taken feedback from countless clients. When released, it should help address all of your concerns.
We are always here for you if you need anything!
Likelihood to recommend: 10/10
Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking
The app is still very basic, but I know it will get better with newer updates
Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services.
For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous scanning operation (e.g. Kiosk Mode), real-time sync across all devices which allows concurrent online sales during events, test mode, check-out mode (to allow guest to exit and renter with their ticket later), etc...
For POS, it's even more robust: Full box office terminal for the box office to access credit, cash, COMP, multi-event checkout, assigned seating, wireless receipt printing, wireless Boca ticket printing, automatic cash drawers, cash drawer management, emailed receipts, support for checkout questions, coupon codes, on the fly discounts, and so on.
Pretty intense :)
Likelihood to recommend: 9/10
Service fee: 2.5%, $0.99/ticket
Credit card processing: 3%
Thermal Ticket stock: $0.10 each
Full Color Custom Ticket stock: $0.12 each