Purplepass Pricing, Features, Reviews & Comparison of Alternatives

Purplepass

Complete event ticketing & pre-sale management

4.86/5 (114 reviews)

Purplepass overview

Purplepass is a full scale ticketing platform with features for integrated online sales, printed stock, box office/POS sales, social marketing, and admission management. The solution was designed to help event organizers, production companies, promoters and venues to manage large and small scale events such as concerts, festivals, or fundraisers.

Purplepass provides users with all the tools necessary to set up events, manage sales, and analyze performance with in-depth reporting. Branded sales widgets let visitors purchase tickets directly from the organization’s website, as well as choose their own seats using interactive seating charts. The platform helps organizations build their social media presence using an array of integrated Facebook features.

Purplepass allows organizations to post their events online, as well as promote, track and analyze performance using built-in marketing tools. Organizers get full management control over their events including pricing levels, holds, artwork, section modifications, and more. Users can design and order custom printed ticket stock and wristbands in a variety of different colors, as well as offer season passes, group/package options, and manage subscriptions.

With Purplepass, organizations can also scan and sell tickets at the door and provide customer service. The platform is also available via smartphone apps for iOS and Android, allowing users to keep an eye on sales even while on the go.
www.purplepass.com

Pricing

Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Purplepass screenshot: Graphically driven assigned seatingWhat Purplepass Ticketing can do for youPurplepass screenshot: Onsite equipment for scanning, selling, and printingPurplepass screenshot: Full color custom ticket stock with barcodes printed in-house with same-day turnaround.Purplepass screenshot: Custom printed thermal ticket stock and wristbands, each in 7 different colorsPurplepass screenshot: Allow your guests to buy tickets on your site without ever having to be redirected to a 3rd party site.  Just copy two lines of codes and you are all set to sell tickets on your site.Purplepass screenshot: Geographical sales stats indicating where your customers are fromPurplepass screenshot: Attendance reporting showing the rate of admission of your guests Purplepass screenshot: Breakdown of how ticket sales were distributedPurplepass screenshot: Box office sales breakdownPurplepass screenshot: Event marketing statistics shows how your customers are finding out about your event.  You can also track the performance of your marketing and advertising efforts.Purplepass screenshot

Purplepass reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.7
  5.0
Selene Muldowney

The software was easy to use and intuitive. Customer service was exemplary!

Used daily for less than 6 months
Reviewed 2018-06-18
Review Source: Capterra

Easy to use, functionality, competitive price, friendly and responsive reps. Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

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Julia Kiili

Purplepass has been awesome and had enhanced our event to be alot more effecient!

Used daily for 1-2 years
Reviewed 2018-07-18
Review Source: Capterra

The scanners were easy to use. Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read. I like there is an option to do a seating chart and assigned seating. Also being able to make our event personalized on purplepass.

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Gregory Burt

FTMP Events

Used daily for 2+ years
Reviewed 2018-11-11
Review Source: Capterra

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

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Jocelyn Emory

My experience with PP compared to Ticketmaster has been hands-down more efficient and user-friendly!

Used weekly for 2+ years
Reviewed 2017-10-25
Review Source: Capterra

Customer Support with key account leaders for constant back and forth. Easy and accessible use of reporting. User-friendly for both the user-facing and back end. Customization of our unique product (exhibitor ticket vs. public facing ticket). Show day support. A sense of urgency for the smallest to largest issues.

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Andrew Brighten

the best, most consistent customer service and responsiveness of any business I've ever dealt with

Reviewed 2017-01-28
Review Source: Capterra

I am co-founder of an event-related business launching in Feb 2017. We put on events across North America, with 40+ events planned for our launch, and growing. My business partner had been using Purplepass for years. Her opinion was that Purplepass offered the best dependability and customer service of any ticketing solution, and should be the first choice for our new venture. I had suggested possibly handling ticketing ourselves, but we ultimately decided against it. My experience over the past months fully supports that this decision was correct. For our new business, we had the need for powerful features, including a complex integration of Purplepass' API with our web platform. Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process. In fact, Purplepass even modified their API to add features we needed! Whenever I had a technical question or request, I would receive a highly competent, helpful, and friendly response in very short time frames. When we needed it, we could easily phone and talk to someone highly knowledgeable from Purplepass. It's so rare in this age of customer service outsourcing to consistently receive such high quality support. Not only that, but their product is truly excellent, and I have confidence in it. Their platform has very powerful features, and is lightning fast to use - in fact I can't think of another site that feels snappier from a user perspective. The reporting and statistics features on their website are deep and helpful. They support ticketing across all our North American jurisdictions. They have a great interface that allows easily generating widgets that can be quickly embedded on our website to sell tickets for our various events. And they seem to add new features all the time. It gives me incredible piece of mind to know that, should we encounter any time-sensitive issues with ticketing during our events, this level of support will be available for us and our customers. Not needing to provide our own in-house support for ticketing is a huge benefit that should not be discounted. I strongly recommend giving serious consideration to Purplepass as your ticketing solution.

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Purplepass pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Service fee: 2.5%, $0.99/ticket

Credit card processing: 3%

Thermal Ticket stock: $0.10 each

Full Color Custom Ticket stock: $0.20 each

Wristbands: $0.12

Purplepass features

API
Customer Database
Customizable Branding
Electronic Payments

Activity Dashboard (166 other apps)
Activity Tracking (121 other apps)
Automatic Notifications (157 other apps)
Automatic Reminders (153 other apps)
CRM Integration (110 other apps)
Calendar Management (143 other apps)
Contact Database (107 other apps)
Custom Fields (127 other apps)
Customizable Reporting (129 other apps)
Customizable Templates (127 other apps)
Data Import/Export (143 other apps)
Email Integration (144 other apps)
Mobile Integration (117 other apps)
Reporting & Statistics (164 other apps)
Social Media Integration (126 other apps)
Third Party Integration (161 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#4 in Event Management

View full ranking
64
14
7
19
12
12

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Purplepass also features in these categories:

Additional information for Purplepass

Key features of Purplepass

  • Attendee management
  • Client / customer management
  • Guest list management
  • Payment processing
  • Volunteer management
  • Barcode / ticket scanning
  • Concessions management
  • Custom tickets
  • Fundraising management
  • Online ticketing
  • Onsite ticketing
  • VIP & discount tickets
  • Print-at-home
  • Kiosk ticketing
  • Reserved ticketing
  • Exhibit / vendor management
  • Reserved seating
  • General admission
  • Event management
  • Debit / cashless card
  • Branded website
  • Social promotion
  • Sponsorship management
  • Mobile ticketing
  • Box Office management
  • Season tickets
  • Event publishing
  • Customizable widgets
  • Subscription
  • Assigned seating system
  • Pricing management
  • Artwork management
View All Features

Benefits

Purplepass can be fully white-labeled for a truly branded ticket buying experience.

Built-in marketing tools allow organizers to promote their event and track performance on ticket sales, marketing, and more.

Guests are able to check the venue layout , see which seats are still available, as well as get a preview of their view of the stage.

Users can choose from a selection of customizable widgets that enable ticket sales directly from their website.

Purplepass offers native apps for iOS and Android that let users keep an eye on sales while on the go.