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Purplepass Ticketing vs Afton Tickets Comparison

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Overview

Be prepared for COVID19 with contactless ticketing, live streaming, and our unique ASD system (Automatic Social Distancing)...

While other ticketing & live stream virtual event companies are literally trying to cut client service, Afton Tickets is...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0.79

/user

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

224

5

4

3

2

1

201

18

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

50

5

4

3

2

1

47

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The website integration is easy, and if you run into any issues whatsoever, the customer service team is fantastic. We've switched over to running every event through Purplepass, it's just that good.
I've been working with Purplepass for a few months now, and they are by far the best ticket company to partner with: their customer support is outstanding.
I love how easy it is to use and how helpful the staff is when I have have a question or need to find a solution.

Pros

Afton is super easy to use, extremely easy to setup and they are super helpful if you need assistance with anything.
We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing.
The tip jar features that allow different levels of viewer engagement was a great success to let our fans acknowledge and thank the amazing hard work from our tech and AV team members.

Cons

Some of the features are a bit confusing to get a handle on.
Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.
Event day promotional ticket sales on tablet can be confusing.

Cons

Need the company coordinator to administer refunds, set up public tickets , or deal with customer’s lost links.
This was big for me because the ticketing software industry is dominated by a few massive companies who allow fraudulent events to clog their sites.
The only dislike I have is not having a weekly sales update as the daily sales update is not always necessary and a bit repetitive.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features109
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Artist Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Segmentation
  • Audience Engagement
  • Badge Printing
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Class Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Concessions Management
  • Conferencing
  • Confirmation/Reminders
  • Contact Management
  • Content Management
  • Contract/License Management
  • Credential Management
  • Credit Card Processing
  • Customer Data Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Fee Management
  • For Film Festivals
  • For Higher Education
  • For Music Festivals
  • Forms Management
  • Gamification
  • Group Registration
  • Guest Accreditation
  • Guest List Management
  • Guest List Search
  • Interactive Content
  • Invoice Management
  • K-12
  • Kiosk Ticketing
  • Lead Capture
  • Live Chat
  • Live Streaming
  • Live Streaming Production
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Ticketing
  • Moderation
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Currency
  • Multi-Event
  • Multi-Language
  • Multimedia Support
  • Multiple Camera Feeds
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Performance Monitoring
  • Personalization
  • Point of Sale (POS)
  • Presentation Streaming
  • Print-at-Home
  • Promotions Management
  • QR Codes
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Broadcasting
  • Recording
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserved Seating
  • Role-Based Permissions
  • SMS Reminders
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Season Tickets
  • Seating Map
  • Self Service Portal
  • Session Recording
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Split/Multi-Screen
  • Staff Scheduling
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Transportation Management
  • Vendor Management
  • Video Conferencing
  • Video Editing
  • Video Management
  • Video Streaming
  • Video Support
  • Visitor Registration
  • Visual Analytics
  • Volunteer Management
  • Website Integration
  • Website Management
  • Total features89
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Artist Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Segmentation
  • Audience Engagement
  • Badge Printing
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Class Scheduling
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Concessions Management
  • Conferencing
  • Confirmation/Reminders
  • Contact Management
  • Content Management
  • Contract/License Management
  • Credential Management
  • Credit Card Processing
  • Customer Data Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Fee Management
  • For Film Festivals
  • For Higher Education
  • For Music Festivals
  • Forms Management
  • Gamification
  • Group Registration
  • Guest Accreditation
  • Guest List Management
  • Guest List Search
  • Interactive Content
  • Invoice Management
  • K-12
  • Kiosk Ticketing
  • Lead Capture
  • Live Chat
  • Live Streaming
  • Live Streaming Production
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Ticketing
  • Moderation
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Currency
  • Multi-Event
  • Multi-Language
  • Multimedia Support
  • Multiple Camera Feeds
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Performance Monitoring
  • Personalization
  • Point of Sale (POS)
  • Presentation Streaming
  • Print-at-Home
  • Promotions Management
  • QR Codes
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Broadcasting
  • Recording
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserved Seating
  • Role-Based Permissions
  • SMS Reminders
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Season Tickets
  • Seating Map
  • Self Service Portal
  • Session Recording
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Split/Multi-Screen
  • Staff Scheduling
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Transportation Management
  • Vendor Management
  • Video Conferencing
  • Video Editing
  • Video Management
  • Video Streaming
  • Video Support
  • Visitor Registration
  • Visual Analytics
  • Volunteer Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations11
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations6
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

MS
AvatarImg

Max S.

Music, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Great customer support and service

Reviewed 7 years ago

Presale tickets, better promotion opportunities.

Pros

The events can be customized however you need, which is great for a small venue like ours that is always changing.

Cons

Some of the features are a bit confusing to get a handle on. The customer service has been effective in this regard, and everything that I've been confused about has been explained

JP
AvatarImg

Jerry P.

Music, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Very easy software to use

Reviewed 5 years ago

My experience with Purplepass as both someone selling tickets and buying tickets has been excellent. Easy to use and incredibly convenient.

Pros

The software is incredible easy to use for those who self produce events and shows.

Cons

There is nothing I don’t like! Everything works.

MC
AvatarImg

Matt C.

Education Management, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Best platform I've used to sell tickets

Reviewed 5 years ago

Best platform I've used to sell tickets.

Pros

I love how easy it is to use and how helpful the staff is when I have have a question or need to find a solution.

Cons

I wish that all platforms web, iOS, and android had the same features.

PS
AvatarImg

Pete S.

Entertainment, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Purplepass A+

Reviewed 10 months ago

No real complaints I love this company and will continue to utilize all options for my events online and physical tickets.

Pros

Easy to set up event, order tickets and drive online traffic to a customized URL to sell online tickets

Cons

Setting up customized ticket with full printing feature could use slight tweaks

CE
AvatarImg

Chris E.

Entertainment, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

We run monthly pro-wrestling events and we always use them for our ticket stock

Reviewed 7 years ago

Fast and affordable tickets for any event. We order tickets every month for our family-friendly pro-wrestling events in New York and South Carolina.

Pros

Easy to use, easy to upload custom designs to ticket stock. Fast and affordable shipping and your information and ticket orders are saved for fast re-ordering.

Cons

No cons were added to this review

AO
AvatarImg

Alex O.

Entertainment, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Extra marketing was a bonus!

Reviewed 5 years ago

Positive, will use again, I’ll like how easy it is to make different types of links to my ticketing page which made my event look super professional!

Pros

I liked the extra marketing, easy to use website, the slickness of how my ticketing page looked to costumers, getting paid was easy, adding offers/discounts was super simple 11/10 would recommend.

Cons

I didn’t find out until my tickets were live that people buying tickets would get an extra fee, so I wish I’d kept that in mind.

DB
AvatarImg

David B.

Music, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Very good

Reviewed 7 years ago

Great tickets. Easy to use. Everything is all in one!

Pros

This system is the easiest system we have used. Great customer support. I liked how it was easy to upload photos/videos and and a description to your event page.

Cons

Needs a couple more ticket options. This product was cost effective for my organization and PurplePass's customer service was top notch.

CC
AvatarImg

Chris C.

Entertainment, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Great for an Educational Theatre

Reviewed a year ago

We use this for our Mainstage Season, and their customer service is excellent, we pass along the service fees so all the benefits are actually free to us. We love it.

Pros

Reserving tickets, allowing for credit card transaction (we pass along fees), online ticketing, easy reporting and will calls. Eliminated the need for hard tickets or scanners.

Cons

I really kind of like it all. I did invest in the POS scanners, credit card swipers, etc - and have found that I have no use for them in our venues. But that's my own "old school" ticketing thought, and it's good to know we have them if we need them.

BJ
AvatarImg

Billy J.

Entertainment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

PurplePass Positives!

Reviewed a year ago

My overall experience has been excellent with PurplePass. Their technical support is top notch and very reachable. They even operate outside their regular business hours.

Pros

I like the fact that it's a simple platform to use for my box office staff and for our patrons. The platform is user friendly and even those patrons who are not as tech savvy can navigate it with ease.

Cons

I'd like for us to be able to print names on tickets at will-call for those patrons that choose the option of having their tickets picked up at will call.

ps
AvatarImg

philip s.

Music, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

One of the best ticketing Platforms

Reviewed 9 months ago
Pros

It's easy to use and the tickets look the best

Cons

Pay outs could be better than waiting for the money to be released

Vendor response

Hi Philip! Thanks for your great review! I wanted to let you know that we do in fact have several options for processing payments so you can get paid out faster, even on a daily basis as tickets are sold. I'll have someone from the client care team reach out to show you how to update that so you are paid out on a daily basis. Thanks!

GD
AvatarImg

Gina D.

Performing Arts, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Inexpensive Ticketing Solution

Reviewed 5 years ago

It's been a good experience. No site is perfect, and the small problem I listed is minor. We've been able to control our events, control pricing, make changes when necessary, and the price we pay is very reasonable.

Pros

It's very cost effective while still being useful and accessible.

Cons

The layout on the purchasing page has cause some confusion for our users. "General Admission" tickets are listed more clearly than assigned seats, causing people to buy standing room tickets when they wanted seat

NV
AvatarImg

Natalie V.

Entertainment, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Easy fast reliable

Reviewed 7 years ago
Pros

How easy it was to use. The way it stores past events on the same account. I liked the way we could specialize the type of tickets we sold .. e.g. Promo tickets or VIP

Cons

Maybe just the wait time on the check, and not being notified when tickets are being sold but nothing major, overall great experience.

DS
AvatarImg

Daniel S.

Law Enforcement, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Conference Planning

Reviewed 2 years ago

Having our attendees have a great platform to purchase conference tickets was a must for our organization. Our attendess all work in the corrections field and needed a way to purchase their tickets quickly and easily. Purplepass provided that.

Pros

Purplepass was very easy to use and navigate. Being a first time user, this was very important to me as I have used other platforms in the past.

Cons

There really wasn't anything I disliked about Purplepass. I received great technical support and was able to hit the ground running when using the software.

AR
AvatarImg

Verified reviewer

Music, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Amazing service

Reviewed 2 years ago

I have a ton of events each year that require tickets and Purplepass has provided a very affordable option for my needs

Pros

Pretty much everything from the price of tickets to the ease of ordering

Cons

The only read downfall is the lack of communication between ordering and the tickets being shipped

MB
AvatarImg

Michael B.

Entertainment, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

I only use Purplepass for my events

Reviewed 5 years ago

I've been using Purplepass for about 4 years now and love it. I would recommend them to anyone who's having an event.

Pros

Very easy to use, and the fees on tickets for buyers is very low.

Cons

I pretty much like everything, very easy to navigate.

PA
AvatarImg

Pranav A.

Entertainment, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Great software for anyone - made ticketing very easy.

Reviewed 2 years ago
Pros

I loved how easy it was to set up and use for customers. Our audience were able to easily buy and access their barcode to scan into the event.

Cons

The only slight adjustment was refunding tickets. It was a little vague, but didn’t bring up any problems.

TW
AvatarImg

Tom W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Purplepass at Crossroads Haunted Village

Reviewed 10 years ago

They were used for both online and printed tickets. The service on printed tickets is spectacular and the online was flawless and the current system is better than it was a year ago. We understand that there are more upgrades coming and we look forward to them.

Pros

No pros were added to this review

Cons

No cons were added to this review

CE
AvatarImg

Chemain E.

Performing Arts, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Great service!

Reviewed a year ago

Generally, we perform in concert halls that have an existing box office. But when our concert venue does not provide a box office, we turn to Purplepass Ticketing to help us with that.

Pros

Purplepass Ticketing is user-friendly and has great customer service. They are also continually working to improve their platform.

Cons

One feature I would love to see added is the ability to print seat locations on complimentary tickets.

Vendor response

Thanks for your great review. I wanted to let you know that you are able to print seat locations on complimentary tickets. In your online management interface, go to COMP Guests, select your event, then enter their contact info. Select "CHOOSE SEATS" for ticket type so you can load the map and select the seats you want to assign. Once you complete this, the guest tickets will be generated and sent...

NV
AvatarImg

Natalie V.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Easy tickets sales and stat ratings .. the software made selling tickets for events a breeze ..

Reviewed 6 years ago
Pros

The stats and reviews of tickets sales daily ..I appreciated the easy payment deposit and processing.

Cons

The only thing I am say is that the final payment took a little longer than expected only because of tax reasons

Vendor response

Hi Natalie, Thanks for your kind words! Regarding the final payout taking a little longer than expected, unfortunately we are required by the IRS to have a W9 on file for any client that sells more than $600 in a calendar year. Without the W9 on file, we are not allowed to issue payment. However, we have your paperwork on file now and your payment has already been issued! Can't wait to work with you next year! - Purplepass Ticketing

MA
AvatarImg

Matt A.

Entertainment, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Good service, low fees

Reviewed 7 years ago

the Purplepass crew have been responsive and helpful. I recommend their service to anyone working within a tight budget.

Pros

Ease of use, intuitive nature.

Cons

The ticketing side is a little clunky and you're unable to see how many tickets have been redeemed.

Vendor response

Matt, Thanks for the great feedback! Regarding your comment about not being able to see how many tickets have been redeemed, you can view this in real-time from your promoter login. Log into your account, go to Stats and click on the "Attendance" tab. This will show you all of your redeemed tickets graphed out in 1 hour, 30 minute, or 15 minute intervals. You can also break this down by date, time, method, scanner, fulfillment, etc. Purplepass Ticketing

JK
AvatarImg

Jennifer K.

Performing Arts, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Great for Small Organizations

Reviewed 5 years ago
Pros

Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

Cons

The app is still very basic, but I know it will get better with newer updates

Vendor response

Hi Jennifer, Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services. For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous...

RH
AvatarImg

Robin H.

Music, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Purplepass Ticketing logo

Purplepass Ticketing

Best ticketing software ever! Great company!

Reviewed 2 years ago

From the day I was contacted as a possible customer, and they had to call me back in six months to make it happen, it has been exceptional. Great customer service in every possible way. Best experience I've ever had in my thirteen years of doing this job.

Pros

Super easy to learn and use. Lots of flexibility. Allows for moving of tickets to other dates easily.

Cons

As users, reserving seats for ourselves could have been better explained. The tutorials need a bit of updating, but overall, great program. Finding specific answers was a tiny bit of a problem, mostly knowing where to look, but the staff answered promptly and was always able to help.

CP
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Christopher P.

Entertainment, self-employed

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Purplepass Ticketing

Easy to Use, Easy to Fix your Mistakes

Reviewed 6 years ago

It solves getting professional looking tickets for your event. We are a non-profit, but I mean none at all.

Pros

It is easy to use to set up your events and decide on the look of tickets for your event. Pricing is low which makes it a great choice for small events too.

Cons

Nothing really, it got the job done fast.

HC
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Heather C.

Entertainment, self-employed

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Purplepass Ticketing

The support team has gone above and beyond on numerous occasions! These guys are solid!

Reviewed 7 years ago
Pros

Super easy to use. Fast and efficient. Great variety in ticket selection. Orders are able to be overnighted to Alaska! Fantastic customer service!

Cons

I wish there was a way to reorder duplicate tickets, with only date changes. I'd like to order from my phone.

Vendor response

Thanks for your kind feedback Heather! Good news is we have a complete site redesign in the works that will allow you to easily design and place ticket stock orders directly from your phone.

TH
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Trina H.

Events Services, 501-1,000 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Purplepass Ticketing

UB Graduation Ceremonies

Reviewed 2 years ago

Overall experience is ok. I am very happy that my PurplePass rep, Gabriel, was very accommodating and helpful throughout the ticketing process

Pros

Monitored how many students and their guests were interested in attending graduation

Cons

Not able to make "promo code" or "coupon code" read to "Student ID" for our graduation ceremonies. We should be able to make our code name specific to our event. Wish we could control the process in which students would try to use their friends ID's to obtain tickets. Some students may have ordered only 2 of the 4 tickets given, but later needed another ticket. That student should be able to come back to the site and obtain the remaining tickets.

Vendor response

Thanks for your feedback! I've looked into this for you and it sees the heart of the problem was students were trying to use other student's IDs to get more graduation tickets. In this case, the solution is to simply use something other than the student IDs to authenticate the students. This could be email addresses, phone numbers, mailing addresses, or combinations like student ID + Zip code. There are many solutions for mischevious students. I will make a note on your account and for next year, we will work with you to come up with a more robust authentication ID that other students can't try to game.

SI
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Scott I.

Events Services, 11-50 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

The best we've found so far.

Reviewed 3 years ago

Afton gave us the tool we need to track pre-sales and on site attendance in the event we needed to shut down sales.

Pros

The system is very easy to use and train. On site customer support is invaluable. Marrys well with our social media planning and implementation.

Cons

There were no features that worked against what we needed to accomplish with a ticketing agency.

TS
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Teresa S.

Events Services, 1-10 employees

Used other for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

Makes your ticketing easy and customizable!

Reviewed 4 years ago

My experience has been a positive one and their customer assistance is great!

Pros

Afton allows events to get a excellent ticketing experience that’s custom to their needs at a fair price which is hard to find in the ticketing industry. They aren’t generic like most of the big online outlets. They took the suggestions that I had for my clients and made them a reality!

Cons

I don’t have a lot of cons. I guess the only one would be that it’s required to buy a special tickets if you want an event logo on the hard tickets. They do offer an option that’s a generic Afton ticket so it’s really not that big of a con.

BT
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Brandon T.

Entertainment, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

Excited to Continue our Partnership with Afton Tickets

Reviewed 4 years ago

Prior to working with Afton Tickets, our company used a variety of online ticketing platforms and while these other platforms got the job done. There was no personal touch, no equipment provided, and customer service was spotty. We were referred to Afton by one of our vendors and we are so happy we decided to make the switch. [SENSITIVE CONTENT HIDDEN] have been a phenomenal help making the transition and they have both gone above and beyond our expectations. The platform in general is clean and easy to use, our event attendees have mentioned the ticket buying process being much easier. Overall, Afton tickets has helped us to deliver a more professional and personal ticketing experience for our guests and we are excited to continue our partnership on many more events in the future

Pros

When it comes to onsite ticket sales, the Afton system has cut our box office waiting times in half. The systems reliability, user friendly features, and cash handling/tracking has made running our events much smoother. With our specific event there are two checkpoints where a ticket needs to be scanned. Aftons handheld ticket system has made scanning and tracking tickets much easier compared to our old hole punching system.

Cons

Initially upon contracting, the customer facing ticketing pages lacked branding capabilities and other special features. However, these have all been upgraded throughout their website revamp.

PD
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Paula D.

Entertainment, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

Amazing Customer Service!

Reviewed 7 months ago

Overall it has been a great experience! We initially spent a lot of time discussing and learning about the ticketing platform at Afton with [sensitive content hidden]. He was extremely informative and responded to all our questions quickly. [sensitive content hidden] has been absolutely wonderful setting up our account and walking me through the process of setting up events. We are so happy we chose Afton for our ticketing needs and believe they are going to be a big part of Earp's Ordinary's success!

Pros

Excellent customer service! It is our first time using a ticketing platform for our venue and we could not be happier.

Cons

Nothing to add here, everything has been great so far!

JW
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James W.

Entertainment, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Afton Tickets

Afton makes concert ticket sales easier than you'd imagine

Reviewed 4 years ago

Very good. Afton helped us come away very well from our last tour.

Pros

It takes some rewiring your brain of how you THINK concert tickets have to be done, but once you understand afton's model it's a nice new idea to slide into and be comfortable with. They take care of most everything making my job as a tour manager very easy.

Cons

It just takes time to train your brain to think a new way. It takes venues time to learn this isn't like every other ticketing platform/booking agent.

CC
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Chris C.

Sports, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

Exactly what we were looking for to host our livestream

Reviewed 3 years ago
Pros

Perfect livestream ticketing service, excellent customer support, and easy to use platform. We will be using Afton for all of our Pay Per View livestreams.

Cons

You guys offer all the right features for a paid livestream. I have no negative feedback. Great job Afton team!

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Yanick T.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Afton Tickets

logically the best in this field.

Reviewed 2 years ago
Pros

The interface speaks volumes about the quality of Afton Tickets and its functionality. I particularly like the online ticketing system. Afton Tickets increases the flexibility and efficiency of communication operations.

Cons

Afton Tickets is almost perfect. For the moment has only satisfactory results.

RG
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Ryan G.

Telecommunications, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

Best Ticketing Software Available!

Reviewed 3 years ago
Pros

Ease of use and support. The team at Afton is all about customer service. Best of all, my guests love the experience which is most important to me when selecting a ticketing vendor.

Cons

I had to reset my password once and had to call in to support.

ML
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Mai L.

Sports, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

A NECESSITY FOR CHEERpros

Reviewed 3 months ago

Our experience with Afton has been so great! The support from the Afton staff is incredible. They are always ready to help and quick to help to make sure that everything goes smoothly. The follow up is also something that I love. As a client, we never feel like we're just another client. There is constant communication. The system works well and we've only had a few times where we needed assistance on the day of an event. The Afton reps are quick to assist with whatever is needed to ensure a smooth event.

Pros

Afton tickets makes our admissions and ticketing system a smooth and cashless process for our events. It allows our staff to not have to worry about cash transactions on the day of the event.

Cons

We have not run into any issues with Afton that wasn't immediately handled for us. The customer service is top notch!

TA
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Ted A.

Music, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

Best Platform to stream

Reviewed 3 years ago

1000% happy with Afton. Very helpful in all aspects from setting up the event all the way to final accounting. They were there every step of the way.

Pros

Loved everything. Customer service, the ease of the platform, setting up the event, ticketing service, no buffering during event. No complaints whatsoever. Recommend & will continue to recommend Afton to anyone looking to livestream their event.

Cons

I'm not a technical person so I wouldn't know if there's a need for improvement on software etc. Like with every tech company, improvements are always happening & software & hardware is always evolving.

EA
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Ed A.

Entertainment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

Afton meets all of our essential ticketing needs!

Reviewed 3 months ago

I had the chance to meet the [sensitive content hidden] at a conference and was immediately struck by his ethics. This was big for me because the ticketing software industry is dominated by a few massive companies who allow fraudulent events to clog their sites. Since day one working with Afton we've been stoked on their customer service, their ease of use and their reliability. We get weekly emails from ticketing companies trying to convince us to try out their products and it never crosses our minds to give them a shot because Afton has been spectacular.

Pros

Afton is incredibly responsive and we can always count on them to care about our experience with them.

Cons

This isn't really an issue but since they're not a huge company sometimes there are features we'd like to see that they don't yet offer. When we bring those feature ideas to them though they do their best to implement them as fast as possible though!

JI
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Jill I.

Events Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Afton Tickets

An event producers best friend!

Reviewed 4 years ago

I have the power and knowledge to know where my online advanced sales are coming from and how they are doing so that I can make educated decisions on how to improve.

Pros

The software is built with festival and event managers in mind. Easy to use on the front end for the customer, and a robust back end full of data and details. Super flexible - can change ticketing on the fly during an active event. Support is stellar.

Cons

Because it is so robust on the back end - I sometimes get lost in data - not sure that's all bad.

RK
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Ron K.

Entertainment, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Afton Tickets

Afton Ticketing

Reviewed 3 years ago

We like the turnkey solutions, Afton has their own fully wired production and concert venues to use nationwide with their system. However, any of our venue promotions easily integrate with Afton's solution, and the fees are more than reasonable. Good deal overall, good value proposition.

Pros

A straightforward easy to use turnkey ticketing system, daily reports, easy integration with promoted acts to box office sales, ease in merged records; a helpful team to interface with platform integration to social media promotion and advertising. The assigned account representative paying attention to a presenter or promoter's events is pretty outstanding, very love-able in fact as few other platforms assign an individual rep to be your hands on pilot.

Cons

The "Brand-ability" of the white label solution can use one more tweak, and a link to preview video as provided is good. It just doesnt show the preview (yet) on the ticketing page; as compared to the entry for ticketed screening watch page. I understand this is being modified as a solution.

BH
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Bruce H.

Airlines/Aviation, 201-500 employees

Used monthly for less than 6 months

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