Purplepass Ticketing vs Ticket Tailor Comparison

Easy to use, easy to upload custom designs to ticket stock. Fast and affordable shipping and your information and ticket orders are saved for fast re-ordering.

No cons were added to this review

We've worked with Purplepass the past 5 years, and Purplepass is by far the best ticket company in the United States to deal with: The customer service level is awesome. Easy to use event set up with custom ticket printing for the event. Day of the event software is easy to use & you have your funds for the event on within​ a few days.

We have had no problems with the software, ​once we learned how to work it properly​ .

The online and event day products are easy to use and set up. Event volunteers can be trained in moments. Customer service was excellent. staff was available when we needed them most.

event day promotional ticket sales on tablet can be confusing.

Easy to use. Great password capability. Great service

Not being able to cancel one ticket in an order

Thanks for your great review Connie! In regards to your comment about not being able to cancel one ticket in an order, you can do that by going to Search Orders and clicking the Refund button. You can refund just certain items within an order or even partially refund some items within an order. Feel free to call us at 800-316-8559 pressing option #3 anytime and we will be happy to walk you through it.

It was very accessible and user friendly. It’s straightforward, so even people with no sales experience can get the hang of it pretty quickly. I liked the e-check feature, because you can get paid for your event almost right away! Also, it made communication with the venue very simple.

Although I was happy to receive an e-check, it was a bit fussy at the bank to get it deposited. Once I figured it out I was able to cash it successfully, but I wish it had been more clear that it should be done via ATM or mobile banking app; tellers did not accept the check.

No pros were added to this review

No cons were added to this review

It was easy to use and understand. The customer service was great!

Not being able to sell multiple ticket days on the same map.

Hi Erin, thanks for the great review! We wanted to reach out regarding your comment about not being able to sell multiple ticket days on the same map. Patrons are able to select multiple tickets of mixed price points (eg...Adult, Senior Student) and sections (eg...Orchestra, Mezzanine, Balcony). Patrons can also select seats from multiple events at the same time and checkout in a single transaction both on Purplepass.com and on your site via the embedded ticket widgets. So we aren't too sure what you were referring to in your review. Please feel free to reach out to us anytime to go over this by phone (800-316-8559) or email (support@purplepass.com).

Purplepass makes ticket sales very easy. The settings are easy to adjust and everything is within easy reach. I really love the way sales are tracked, so numbers and reports are in quick reach. I find it's also easy to look up tickets, which greatly enhances our ability to provide accurate customer service.

It took a little getting used to, but I have no complaints. Everything is user friendly, regardless of selling or purchasing tickets.

I love the fact the we can see what cities & states the ticket sales come from!

Really don't have anything negative to say.

Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

The app is still very basic, but I know it will get better with newer updates

Hi Jennifer, Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services. For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous...

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I loved the easy ticket link that I chose. I found it very affordable for the performer!

Checking people into the event was not as easy as I’d hoped. I didn’t get a list of will call names until an hour before the show. I know the app works a bit better with an iPad which wasn’t available to us at the theatre where I had my event.

Purplepass is very customer service friendly. Their software is so easy to use for online ticket sales.

I don't like that it is not easy to adapt for events and festivals that are not common. We are a "unicorn" event and there are different features we need for our events that Purplepass does not offer.

With low fees per ticket and low credit card fees, PurplePass simply gets the job done well.

While the UI is functional it’s very unappealing and out of date but is currently being updated.

Thanks for your great review Ben! We did want to confirm that the new version site is completely new, beautiful, and adds a great deal of new flexibility. If you have any questions about the new version, you can reach us anytime at 800-316-8559 or support@purplepass.com. Thanks!

I use Purplepass for my high school's theatre productions. I am not "tech savvy," but this site is VERY easy to use.

It took a while to understand how to create different ticket prices and options.

Help line supports the magnificent features of the website; namely, video/ audio great/ ticket management charts magnificent also.

Since there is nothing negative to state about the product, I am pleased with all aspects.

Purple Pass is always available to help tailor design the software to our special needs. I especially appreciate the courtesy and expertise of the staff.

I really don't have any complaints or unhappiness with Purple Pass. We have used other providers in the past, but are unlikely to change.

It is simple and easy to use. And ticket printing turn around time is very short and its affordable

website is kind of tacky and not user-friendly design.

Hi Jinhyuk, Thank you for your great feedback! We certainly do everything possible to get bulk ticket stock and wristband orders printed and shipped as absolutely fast as possible. Our goal is always same day printing and shipping. Happy to hear our efforts are appreciated! About the site, we couldn't agree with you more. The design hasn't been updated in years and is totally due for a refresh. We've already completed the new design and is already in the works. So expect to see that soon! - Team Purplepass

It's easy to use and very convenient. I could access my account anytime to check on my ticket sales.

I have no cons about the software. It was definitely to my liking. I'd use it again and I would definitely recommend it.

Richard, Jordan was happy to hear about your great feedback - It made his day! We really appreciate the opportunity to work with you and are looking forward to powering all of your fantastic events yet to come! :) Purplepass Ticketing

Customer Support with key account leaders for constant back and forth. Easy and accessible use of reporting. User-friendly for both the user-facing and back end. Customization of our unique product (exhibitor ticket vs. public facing ticket). Show day support. A sense of urgency for the smallest to largest issues.

Not enough suggestions for the future based on their experiences with your product or in the event industry as a whole. I would like to see more comp or case studies provided in order to make your our experiences better. Not able to customize the 'selling widget'. Not able to capture day-of geographic data information quickly though POS, currently no data collected besides redemption during day-of.

Jocelyn, Thank you so much for your kind words! It's always a pleasure working with the whole Newport Exhibition team! I wanted to address some of your concerns: 1) The widget can be greatly customized such as modifying verbiage, size, placement, enabling/disabling key features like shopping cart, Facebook integration, custom dividers/labels, and even 14 different themes. I know you had a...

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I like that I’m able to track my ticket sales all the way up to the day of the event.

Is there a tutorial video? I don’t think I know how to use the metrics feature and I could probably do a better job of targeting my audience by learning from a tutorial.

Hi Norris, Thanks for the feedback! Yes, we have lots of support and training material: YouTube https://www.youtube.com/PurplepassTicketing Support http://Support.Purplepass.com Or you can contact us directly for assistance anytime: Email: support@purplepass.com Phone: 800-316-8559 Option 3 (Promoter support) Live Chat: Log into your account to start chat

It is easy to use, navigate, and understand. I also like having the daily ticket updates sent straight to my email.

I would like to be able to see who is buying/has bought tickets to my events with their email address so we can keep track of them, find out who are repeat customers, and email them about other upcoming events that they might be interested in.

I like that I can reserve or block seats from home and I can switch tickets easily and contact ticket buyers.

I can’t think of anything I don’t like about the software.

It was really easy to set up an event and promote it. I felt it helped gain more ticket sales and interested.

It was a little difficult to navigate the platform and wished it was a little more mobile friendly. That would've made the experience a little better.

Super easy to use. Fast and efficient. Great variety in ticket selection. Orders are able to be overnighted to Alaska! Fantastic customer service!

I wish there was a way to reorder duplicate tickets, with only date changes. I'd like to order from my phone.

Thanks for your kind feedback Heather! Good news is we have a complete site redesign in the works that will allow you to easily design and place ticket stock orders directly from your phone.

It's easy to use, has a lot of features, is reasonably priced, and the customer service representatives are polite and helpful.

We had no issues with the app until we figured out how to use it properly.

Ability to paused and value for money. The software is user friendly. All the church events are free and the platform avail the opportunity to get much details.

I presently can't of any negative of the software.

It's a real complete ticketing supplier.

There hasnt been any. Their online suppirt is great. Ive been able navigate their system extremely well.

Flexible ticket categoriesUser frendly interfaceEasy link to StripeWeekly payouts

no cons yet other than would like to be able to amend one ticket in a whole order to a different ticket category

Easy to set up and online chat was very helpful and always available.

the poster on top of the ticketing page was a little small for event identification.

TicketTailor is perhaps the most cost effective ticketing solution for event producers. All the features and functionality you need at an economical price.

They recently raised their prices for new users, but we are in the old pricing plan, which is better. But they also improved their UI and backend systems. Much more robust and reliable now.

The best and very affordable online ticketing platform. Highly recommended

A bit more customisation on questions would be ideal but doesn't detract from a great product.

I found it the cheapest company in the market, and one of the easiest to use too. There was lots of flexibility on fees, for instance, charging what ever booking fee you desire, and customer service was right there when you need it; quick and useful in their responses. I definitely trust Ticket Tailor to handle my event's ticketing.

I would like more options when customising ticketing widget. These could include fonts and colours, or sizing.

Ticket Tailor is an innovative, full-service, and cost-effective ticketing platform.

Many of my attendees pay by check. The only flaw in the platform is the inability to invoice folks for check payments. There are workaround methods, but it would be very helpful to add invoice functionality.

Simple to use, excellent support function and links with payment gateways easily.

Can't separate Australian and New Zealand income, so require separate accounts per region

Every time I had a question or an issue the CS tram helped walk me through the problem. They also followed up.

I wish it had more ability to create more customized ticketing pages for photos l, text and the general look